the process for university admission

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QUESTION 18
Assume that the process in the previous question receives three new inquiries per day. Using the cycle time results from the previous, calculate the average number of inquiries that have been received but not yet completed at a given point in time.
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QUESTION 19
Consider the process for university admission in a previous question. Recommend four improvements to the process. For each recommendation, discuss which process enhancement pattern it is an example of. Each recommendation must use a different pattern.
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