Task summary

 

Assessment Task 1:

Task summary:

This task requires you to assume the role of Operations Manager of CupNBake Café Company and then develop an operational plan and associated Risk Assessment for the followings task.

Resources and equipment required to complete this assessment

Access to textbooks and other learning materials

Access to a computer with Internet and software such as Microsoft Office

Operational Plan template

CupNBake Strategic Plan

 

When and where do I complete this task?

This task may be done in your own time as homework

What do I need to submit?

Task Cover sheet

Operational Plan (Part A) and Risk Assessment (Part B) – Part A and Part B are in one template for upload.

What happens if I get something wrong?

If your assessor sees that you have not completed all parts of this task completely and satisfactorily, the details of resubmission will be discussed with you directly. You will only need to redo the parts of the task that are incorrect; however, you will need to resubmit the entire assessment.

 

Instructions:

CupNBake Strategic plan 2022-2025
Executive Summary – CupNBake

Established in 2012 in Melbourne, Victoria, CupNBake was the initiative of two brothers Alan and Peter McCarthy – one a baker and one a barista.

Their dream was to establish a café with bakery linkages for a fresh and unique twist on the café arena.

They have both drawn on their lengthy experience in their specialised industries and established relationships to bring their dream to fruition.

CupNBake now has 3 primary sites; Melbourne, Sydney and Canberra – all which are flourishing.

A key objective for this Strategic Planning period is to decide and plan the future for CupNBake.

PART A:

Complete the following activities:

Develop an Operational Plan

Review and analyse the information outlined in the CupNBake Strategic Plan.

Review the requirements needed under the OPERATIONAL OBJECTIVES by 2023.

Identify all the actions that will need to be documented in your plan so that these objectives can be achieved.

Use the template provided to write your plan.

Ensure you reference back and include the companies Overall Strategic Plan, their mission and their vision and any Core values you feel are appropriate.

 

Ensure that you plan is written clearly and concisely in a language suitable for a variety of staff across an organisation, is formatted in a professional manner, is grammatically correct and free from errors.

PART B:

1. Complete the attached Risk Assessment Matrix in relation to the actions outlined in your Operational Plan.

Be concise and relevant in your risk assessment.

 

 

 

 

What do I need to hand in for this task?

Have I completed this?

Part A – Final Operational Plan

o

PART B – Risk Assessment associated to Operational Plan

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Executive Summary

Established in 2012 in Melbourne, Victoria, CupNBake was the initiative of two brothers Alan and Peter McCarthy – one a baker and one a barista.

Their dream was to establish a café with bakery linkages for a fresh and unique twist on the café arena.

 

They have both drawn on their lengthy experience in their specialised industries and established relationships to bring their dream to fruition.

 

CupNBake now has 3 primary sites; Melbourne, Sydney and Canberra – all which are flourishing.

 

A key objective for this Strategic Planning period is to decide and plan the future for CupNBake.

 

Mission Statement:

To deliver efficient and professional service with a smile, provide the highest quality coffee and freshly baked goods in family friendly and relaxed environments.

 

Vision Statement:

Having customers want to return!

 

Our Values:

Core values underpinning our activities:

 

Create warm, welcoming, family friendly and relaxed hubs

Sustain excellence in all service areas specifically customer service

Engage and support in the community of all café locations

Embrace our staff and support them through to their highest success

Be environmentally aware and actively reduce impact through our service

 

 

Strategic Objectives by December 2025:

 

1) Open 5 more sites across Australia in the following areas: ALL with Bakery onsite

NSW South Coast – Eden to Ulladulla region – Mid 2023

Gold Coast, Queensland – Late 2023

Hobart, Tasmania – Early 2024

Townsville, Queensland – Mid 2024

Adelaide, South Australia – Late 2024/Early 2025

 

2) To establish and maintain high quality customer and community communication and participation

 

3) To have every site location well led, high performing, profitable and accountable

 

4) To develop and support our people

 

5) Update and redesign website information and have linkages set up for individual site locations

 

6) To have profit overall 10-15% higher by 2025 then 2022.

 

Operational Objectives BY December 2023:

 

1) Scout location for NSW South Coast – Eden to Ulladulla region Site

2) Shortlist 3-4 potential locations

3) Engage stakeholder communication/inputs for above sites

4) Identify materials and resources needed to commence building or design of site selected

5) Identify staffing requirements for new site/s both Café and Bakery

6) NSW South Coast site fully operational from August 2023

 

 

Part A: Operational Plan CupNBake

 

Operational Objectives

by December 2023

Actions required

Details of resources required to achieve actions

Timelines

Allocation to:

KPIs

 

 

Risk management Plan

The risk assessment process will be used by the management team to ensure risk control methods are included in all organisational planning, management of operations and governance.

Definitions

Definitions are based on the Australian and New Zealand Risk Management Standard AS/NZS 4360:2004.

Risk

The chance of something happening which will have an impact upon objectives. It is measured in terms of consequence and likelihood.

Likelihood

A qualitative description or synonym for probability or frequency.

Consequence

The outcome of an event or situation, expressed qualitatively or quantitatively, being a loss, injury, disadvantage or gain. There may be a range of possible outcomes associated with an event.

Risk assessment

The overall process of risk analysis and risk evaluation.

Risk treatment/control methods

Selection and implementation of appropriate options for dealing with risk. Conceptually, treatment options will involve one or a combination of the following five strategies:

Avoid the risk.

Reduce the likelihood of occurrence.

Reduce the consequences of occurrence.

Transfer the risk.

Retain/accept the risk.

Risk management process

The systematic application of management policies, procedures and practices to the tasks of establishing the context, identifying, analysing, evaluating, treating, monitoring and communicating risk.

Risk assessment legend

Source: https://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&docid=7GxmjjGohwE9SM&tbnid=MciNt9M2FGx6JM:&ved=0CAUQjRw&url=http%3A%2F%2Fwww.backwoodshome.com%2Fblogs%2FClaireWolfe%2F2012%2F10%2F23%2Fpreparedness-priorities-part-v%2Friskmatrix%2F&ei=S5drU4jXAqSa0QWh4YG4CQ&bvm=bv.66330100,d.ZWU&psig=AFQjCNGShq9oLNdqTeacWBtT2-Gc_zRn8w&ust=1399646355223547

Part B: Risk assessment (2 pages – FILL both pages!)

Scope of assessment: LOCATION AND SET UP OF CUPNBAKE CAFÉ ON NSW COASTAL REGION
Critical success factors:  
Internal & external stakeholders:  

Risk description

Severity Rating

Likelihood Rating

Overall

rating/Priority

Treatment/control methods

Timeline/Monitoring

Scope of assessment: LOCATION AND SET UP OF CUPNBAKE CAFÉ ON NSW COASTAL REGION
Critical success factors:  
Internal & external stakeholders:  

Risk description

Severity Rating

Likelihood Rating

Overall

rating/Priority

Treatment/control methods

Timeline/Monitoring

The decision has been approved to hire a new staff member.

Using this template, you need to decide the tasks and roles that you want new staff member to undertake while they are at work.

Be specific about the role/s and tasks that they will undertake with CupNBake.

Carefully think through the process of hiring a new staff member by looking at the role you want them to undertake and the core skills that they will need in order to undertake that position.

Complete the following Template for the position of National Site Manager as outlined in the Assessment Instructions:

 

TASKS to Perform:

1. Identify the tasks performed and the skills required. This should be written using action verbs, so that the tasks performed are clear and easy to understand. The tasks should be specific, and include the precise skills required to carry out the job.

2. What is the relationship between those tasks and the other tasks in the organisation?

Task description: Skills required Relationship to other tasks within Company

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ACTIVITES to Perform:

1. Identify the major activities involved and whether they are repetitive or irregular, and in what sequence they are carried out.

2. Identify the core competencies required in the job. What are the minimum skills required to do this job?

3. Identify the duties according to the degree of difficulty and their importance to the project or function.

Activities description: Repetitive/Irregular/Sequence Core competencies: Degree of difficulty:

 

ENVIRONMENT ANALYSIS:

1. Identify the environments that this role will be working including:

1. What stages the sites are at

2. Safe/unsafe

3. Controlled/Uncontrolled

4. Training/Briefing required

Environment description: Safe/Unsafe Controlled/Uncontrolled Training required/Briefings:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

JOB ANALYSIS TASK 2

 

The decision has been approved to hire a new staff member.

Using this template, you need to decide the tasks and roles that you want new staff member to undertake while they are at work.

Be specific about the role/s and tasks that they will undertake with CupNBake.

 

Carefully think through the process of hiring a new staff member by looking at the role you want them to undertake and the core skills that they will need in order to undertake that position.

 

Complete the following Template for the position of National Site Manager as outlined in the Assessment Instructions:

 

 

TASKS to Perform:

Identify the tasks performed and the skills required. This should be written using action verbs, so that the tasks performed are clear and easy to understand. The tasks should be specific, and include the precise skills required to carry out the job.

What is the relationship between those tasks and the other tasks in the organisation?

 

 

Task description: Skills required Relationship to other tasks within Company

 

 

ACTIVITES to Perform:

Identify the major activities involved and whether they are repetitive or irregular, and in what sequence they are carried out.

Identify the core competencies required in the job. What are the minimum skills required to do this job?

Identify the duties according to the degree of difficulty and their importance to the project or function.

 

Activities description: Repetitive/Irregular/Sequence Core competencies: Degree of difficulty:

 

 

ENVIRONMENT ANALYSIS:

Identify the environments that this role will be working including:

What stages the sites are at

Safe/unsafe

Controlled/Uncontrolled

Training/Briefing required

 

Environment description: Safe/Unsafe Controlled/Uncontrolled Training required/Briefings:

 

 

 

Assessment Task 2: Job Analysis for National Site Manager

Task summary:

This task requires you to assume the role of National Human Resources Manager of CupNBake Café Company and complete a Job Analysis for the position of National Site Manager.

 

 

Resources and equipment required to complete this assessment

Access to textbooks and other learning materials

Access to a computer with Internet and software such as Microsoft Office

Job Analysis template

CupNBake Strategic Plan

 

When and where do I complete this task?

This task may be done in your own time as homework

What do I need to submit?

Task Cover sheet

Job Analysis template

What happens if I get something wrong?

If your assessor sees that you have not completed all parts of this task completely and satisfactorily, the details of resubmission will be discussed with you directly. You will only need to redo the parts of the task that are incorrect; however, you will need to resubmit the entire assessment.

 

Instructions: Assessment 2

This task requires you to assume the role of National Human Resources Manager of CupNBake Café Company and complete a Job Analysis for the position of National Site Manager.

Brief summary of National Site Manager’s role:

The National Site Manager will be placed as the overall site manager for each location of the CupNBake Cafes and Bakeries.

They will be located at the head office in Melbourne, although frequent travel to all sites will be an expectation of the position.

They will require the following experience and skills:

Project management skills

Hospitality/Baking and operational experience and knowledge

Proven expertise in overseeing multiple locations

High level communications and negotiating skills

Experience with negotiation and managing finances

 

Review the CupNBake Strategic Plan, focussing on their key points related to staffing and Use the template provided to develop your Job Analysis.

 

Ensure that you job analysis is written clearly and concisely in a language suitable for a variety of staff across an organisation, is formatted in a professional manner, is grammatically correct and free from errors. Be GENDER neutral in your writing please.

 

What do I need to hand in for this task?

Have I completed this?

Job Analysis Template

o

 

 

 

 

 

 

 

 

 

STRATEGIC PLAN 2022-2025

Executive Summary

Established in 2012 in Melbourne, Victoria, CupNBake was the initiative of two brothers Alan and Peter McCarthy – one a baker and one a barista.

Their dream was to establish a café with bakery linkages for a fresh and unique twist on the café arena.

 

They have both drawn on their lengthy experience in their specialised industries and established relationships to bring their dream to fruition.

 

CupNBake now has 3 primary sites; Melbourne, Sydney and Canberra – all which are flourishing.

 

A key objective for this Strategic Planning period is to decide and plan the future for CupNBake.

 

Mission Statement:

To deliver efficient and professional service with a smile, provide the highest quality coffee and freshly baked goods in family friendly and relaxed environments.

 

Vision Statement:

Having customers want to return!

 

Our Values:

Core values underpinning our activities:

 

Create warm, welcoming, family friendly and relaxed hubs

Sustain excellence in all service areas specifically customer service

Engage and support in the community of all café locations

Embrace our staff and support them through to their highest success

Be environmentally aware and actively reduce impact through our service

 

 

Strategic Objectives by December 2025:

 

1) Open 5 more sites across Australia in the following areas: ALL with Bakery onsite

NSW South Coast – Eden to Ulladulla region – Mid 2023

Gold Coast, Queensland – Late 2023

Hobart, Tasmania – Early 2024

Townsville, Queensland – Mid 2024

Adelaide, South Australia – Late 2024/Early 2025

 

2) To establish and maintain high quality customer and community communication and participation

 

3) To have every site location well led, high performing, profitable and accountable

 

4) To develop and support our people

 

5) Update and redesign website information and have linkages set up for individual site locations

 

6) To have profit overall 10-15% higher by 2025 then 2022.

 

Operational Objectives BY December 2023:

 

1) Scout location for NSW South Coast – Eden to Ulladulla region Site

2) Shortlist 3-4 potential locations

3) Engage stakeholder communication/inputs for above sites

4) Identify materials and resources needed to commence building or design of site selected

5) Identify staffing requirements for new site/s both Café and Bakery

6) NSW South Coast site fully operational from August 2023