MITS5507 Assignment 1

MITS5507 Assignment 1
Business Process Management
Event Process Chain Diagram
July 2019
MITS5507 Assignment 1
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EPC Diagram (Individual Assignment) – 10% (Due week 5)
This assignment is to be completed Individually.
EPC diagram, abbreviation for event-driven process chain diagram, is a flowchart-based diagram
that can be used for resource planning and identifying possible improvements of a business
process. Businesses use event-driven process chain diagrams to lay out business process
workflows, originally in conjunction with SAP R/3 modeling, but now more widely it is used by
many companies for modeling, analyzing, and redesigning business processes. This will be a
preliminary exercise before utilizing BPMN 2.0 on the group Project in Assignment 3.
In this assignment you will use Signavio, (see the Activity in week 3 for creating a Signavio
account) to prepare an EPC diagram for the Case Study below. Make sure to identify the
organizational units and actors relevant to the case study and indicate on the EPC diagram the
actor that is responsible for each task in the process.
Submission Guidelines
Your document should be a word or pdf document containing a copy of the EPC diagram you
constructed in Signavio. The EPC must only be ‘one page wide’, but it may span several
consecutive pages.
All submissions are to be submitted through the assignment 1 Drop-boxes that will be set up in
the Moodle account for this Unit of Study. Assignments not submitted through these drop-boxes
will not be considered.
Submissions must be made by the due date and time (which will be in the session detailed above)
and determined by your Unit coordinator. Submissions made after the due date and time will be
penalized at the rate of 10% per day (including weekend days).
Your EPC diagram will be checked for plagiarism, and plagiarized assignment will be penalized
MITS5507 Assignment 1
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Case Study
Premium Patio Furniture
Premium Patio Furniture manufactures lawn and garden furniture, marques, and buildings. They manufacture both
their own range of products and made to order products. The range of value of orders can be from $100 to $500,000.
Premium Patio Furniture markets their products through retailers and direct sales. Larger orders may involve
architects and builders and become separate projects. You are being asked to develop a system which will be used to
monitor the supply of the large number of orders that are not set up as separate projects.
Order Fulfilment Clerk
My responsibility as an order clerk is to arrange the delivery of orders to customers. Orders arrive from several
sources: retailers, individual customers, sales reps, and builders. There are basically four types of order. Bulk orders
from retailers, custom orders from retailers, direct sales (both custom design and standard products) to a customer,
and building contracts. Orders from retailers and builders with prior internal credit approval are sold on a payment
within 30 days of delivery basis. If the order is significantly over the purchaser’s credit allowance, the purchaser is
advised that the order cannot proceed until a payment is made on the outstanding balance and the order is held for
30 days and accounts receivable is informed of the new order. Accounts receivable then advises me when a payment
is received. If no payment is received, the order is dropped. When payment is received or the order is within the
credit limit, I first identify if it is an order requiring installation or not. Orders requiring installation are immediately
passed to an Installer to schedule the installation. After they schedule the installation, the order is returned to me for
processing. A date for shipment is set and the required materials are reserved and all other processing tasks are
completed. Orders that do not require installation are immediately processed for delivery. This processing includes
determining the packing requirements including weight determination and products to include, and delivery method.
The processed order is passed to either the installer or to the warehouse for packing.
Sales Rep
As a sales representative, I liaise with retailers, builders and individual customers to secure orders. My
responsibilities are wider than just obtaining orders as I also need to identify potential retailers and builders for
future sales. When I identify a new retailer or builder, accounts is notified so that they can determine the credit level
allowed for the customer.
When an individual customer contacts Premium Patio Furniture and expresses interest in placing an order, I take
responsibility to collect customer details and to secure an order. In most situations I need to supply the customer
with a quote, which they may later accept as an order. In the case of simple repairs or replacement, details of the
requirements are recorded. If the items are standard stock items, the price including shipping and delivery is
calculated and payment is collected from the customer. When payment is secured, the order is then sent to the order
When the sales rep receives an order or quote request that requires a site visit, they arrange a site visit. During the
visit, the Sales Rep negotiates the order details with the customer. A drawing is prepared with any relevant
measurements and locations of furniture or buildings (buildings may include decks, deck enclosures, temporary or
permanent marques or pergolas, sheds, or granny flats). Extra requirements like plumbing, landscaping, wiring, or
other special requirements are noted. From this information, the Sales Rep prepares a quotation and sends the quote
MITS5507 Assignment 1
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to the customer. If the customer was obtained through a retailer, a note is made of the retailer on the quote so that
the retailer will receive a commission once the goods are installed.
The Sales Rep may decide it is a ‘large project’ which needs to be set up as a special project and will be assigned to
an Architect to oversee. In this case a quick description of the requirements is prepared and the Sales Rep organises
for an Architect or Builder to be assigned. The Architect or Builder places all orders for the project through the
Sales rep.
The Installation Manager sets and controls the installation dates for orders. Each order is assigned to an installer.
The Installer is provided with each week’s installation requirements at the start of the week but the Installation
Manager. Sometimes the Manager may have to alter the schedule during the week, especially if an installation takes
longer than expected. Prior to departing for an installation, the warehouse is contacted to assure that the goods for
installation have been shipped and delivered or a time has been set for the delivery. If the goods will not be ready,
the Installation Manager is advised and the installer reschedules the installation. When an installer completes an
installation, they set the status of the installation to complete and advise accounts receivable of the completed order
and payment details. In the case of sale on ‘terms’, they only need to provide the order details. If a cash payment
was made, this needs to be given to accounts.
When a processed order is received from the Order Fulfilment Clerk, the date for delivery is noted and those orders
that are to be sent at a later date are put in the delayed delivery file. At the start of each day the delayed delivery file
is checked for orders that are due for delivery and they are given priority shipping status and are the first items
shipped each day. After the priority shipments are completed, other orders are packed and shipped. Some orders are
marked ‘customer pick up’, and these are placed in the pick-up area of the loading dock. Orders for local delivery
are packed and placed in the ‘local delivery’ section where drivers collect the orders for their delivery area. For
orders outside of the local area, the delivery service for the order is contacted and advised that the order is ready for
pick-up and delivery. In all cases, when the order is picked up a record is made of who picked-up the order and is
signed for by the person collecting the goods. When the goods are received by the customer, the customer signs the
delivery docket, which is then returned to Accounts.