24/10/2019
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Unit 22
Supporting Individuals Through
Significant Life Events
– Enayet Sarwar
LO2 Review the roles of external agencies that provide
support for individuals and their social networks going
through significant life events
Topics:
•Recap of what has been done in the last class
•Barriers in partnership
•Role of Healthcare Assistant
Session – 5 Healthcare Practice (RQF) – Unit – 22
24/10/2019
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Assessment criteria

LO2 Review the roles of external agencies that provide support for individuals and their social networks going through significant life events	D2 Critically reflect on organisational approaches to promoting effective and co-ordinated support for supporting individuals and their social networks affected by significant life events
P3 Compare how different external voluntary and statutory agencies support individuals through significant life events P4 Discuss the role of the healthcare or care assistant in providing support to individuals as a part of a wider team of support services	M2 Critically analyse barriers to partnership approaches for individual and family affected by significant life events

Session – 5 Healthcare Practice (RQF) – Unit – 22
Recap
Revisit to Partnership and advantages of
partnership
Session – 5 Healthcare Practice (RQF) – Unit – 22
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Barriers of Partnership
• Partnerships can have difficulty if there is no clear goal or
target.
• Partners should not be in competition with each other as this
could lead to conflicts of interest.
• If there is inequality in a partnership, those in a less powerful
position may not be heard.
• Partnerships need to be clear about how much time to devote to
partnership meetings: if they are too frequent attendance can
be poor.
Ref: ICON College, Working in Partnership lecture notes, Unit – 5 QCF, 2016
Session – 5 Healthcare Practice (RQF) – Unit – 22
Barriers of Partnership
• Communication protocols need to be agreed in advance
as poor communication may lead to suspicion.
• The full costs of partnership working are not always
recognised.
• Difference in standards between organisations.
• Over-prescriptive funding may rob the voluntary and
community sector of the flexibility to deliver other
services.
Ref: ICON College, Working in Partnership lecture notes, Unit – 5 QCF, 2016
Session – 5 Healthcare Practice (RQF) – Unit – 22
24/10/2019
4
Barriers of Partnership
• no clear boundary between partners’ responsibilities
• reluctance to share information and data with other partners.
• lack of time available to commit to the partnership, particularly
in the early stages.
• misconceptions or previous negative experiences of partnership
working.
• lack of training among partners on substantive issues and
partnership working
Ref: ICON College, Working in Partnership lecture notes, Unit – 5 QCF, 2016
Session – 5 Healthcare Practice (RQF) – Unit – 22
Overcoming Barriers to Partnership
• Having a Shared Vision: Specifying what is to be achieved in
terms of user-centred goals, clarifying the purpose of
collaboration as a mechanism for achieving such goals, and
mobilising commitment around goals.
• Having Clarity of Roles and Responsibilities: Specifying and
agreeing ‘who does what’, and designing organisational
arrangements by which roles and responsibilities are to be
fulfilled.
Ref: ICON College, Working in Partnership lecture notes, Unit – 5 QCF, 2016
Session – 5 Healthcare Practice (RQF) – Unit – 22
24/10/2019
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Overcoming Barriers to Partnership
• Having Appropriate Incentives and Rewards: Promoting
organisational behaviour consistent with agreed goals and
responsibilities, and harnessing organisational self-interest to
collective goals.
• Accountability for Joint Working: Monitoring achievements in
relation to the stated vision, holding individuals and agencies to
account for the fulfillment of pre-determined roles and
responsibilities, and providing feedback and review of vision,
responsibilities, incentives, and their inter-relationship.
Ref: ICON College, Working in Partnership lecture notes, Unit – 5 QCF, 2016
Session – 5 Healthcare Practice (RQF) – Unit – 22
Roles of Healthcare Assistant
•Effective Communication
•Accurate and timely records keeping
•Supporting Specialist Care
•Awareness and compassion of implication of
change, loss, life event
Session – 5 Healthcare Practice (RQF) – Unit – 22
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Roles of Healthcare Assistant
• Supporting family and individual in making changes and
accepting change requirements
• Supporting of challenging of decisions made that the individual
and the family are unhappy about
• Liaising between family and professionals in sharing information
in line with confidentiality policies
• Recognising and working within scope of role in providing
support.
Session – 5 Healthcare Practice (RQF) – Unit – 22
Next Session
LO2 Review the roles of external agencies that provide
support for individuals and their social networks going
through significant life events
• Recap of previous teaching
• Reflective account of organisational approach to
promoting and coordinated support
• Formative feedback
Session – 5 Healthcare Practice (RQF) – Unit – 22
24/10/2019
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End of session – 1
Any Question
Thank you
Session – 5 Healthcare Practice (RQF) – Unit – 22