Student Evaluation Form

Australian Careers College Pty. Ltd

Darwin Campus

37 Gregory St, Parap, NT 0820

1/48 Woods St, Darwin, NT 0800

Sydney Campus

Level 3, 303 Pitt Street, Sydney 2000 NSW

SITXFIN001

Process Financial Transcation

Student Pack

What is the purpose of this document?

The Student Pack is the document you, the student, needs to complete to demonstrate competency. This document includes the context and conditions of your assessment, the tasks to be completed by you and an outline of the evidence to be gathered.

The information includes the following:

Information related to the unit of competency

Guidelines and instructions to complete each task and activity

A student evaluation form

Student Evaluation Form

These documents are designed after conducting thorough industry consultation. Students are encouraged to evaluate this document and provide constructive feedback to their training organisation if they feel that this document can be improved.

Link to other unit documents

The Student Pack is a document for students to complete to demonstrate their competency. This document includes context and conditions of assessment, tasks to be administered to the student, and an outline of the evidence to be gathered from the student.

The Unit Mapping is a document that contains information and comprehensive mapping with the training package requirements.

The Unit Requirements is a document that contains information related to the unit of competency for the Training Organisation staff and students.

Document Usage

CAQA Resources

https://caqaresources.com.au/

Student Pack © 2019 CAQA Resources, CAQA and RTO Training Resources

This template and all its including associated content is a copyrighted work under Australian and other copyright laws. Do not submit copies or modifications of this template to any website or any third parties. Please review the following license agreement to learn how you may or may not use this template.

License Agreement:


Copyright protects this material. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher to use for a specific intended purpose. The only exception is brief quotations embodied in critical reviews and certain other noncommercial uses permitted by Copyright Act 1968 (Cth). For permission requests, write to the publisher, addressed “Attention: Permissions Coordinator,” at the address below.

If you believe that information of any kind in this publication is an infringement of copyright, in the material in which you either own the copyright or are authorised to exercise the rights of a copyright owner, and then please advise us by contacting CAQA, Career Calling International Pty. Ltd. 2/10 Lawn Court, Craigieburn, Victoria 3064.

Student and trainer details

Student details

Full name:

Student ID:

Contact number:

Email address:

Trainer details

Full name:

Qualification and unit of competency

Qualification/Course/Program Details

Code:

SIT50416

Name:

Diploma of Hospitality Management

Unit of competency

Code:

SITXFIN001

Name:

Process financial transactions

Releases:

1.0

Release date:

03/Mar/2016

Assessment Submission Method

By hand to trainer/assessor By email to trainer/assessor

Online submission via Learning Management System (LMS)

Any other method _________________________________________________

(Please describe here)

Student declaration

I have read and understood the information in the Unit Requirements prior to commencing this Student Pack

I certify that the work submitted for this assessment pack is my own. I have clearly referenced any sources used in my submission. I understand that a false declaration is a form of malpractice;

I have kept a copy of this Student Pack and all relevant notes, attachments, and reference material that I used in the production of this Student Pack;

For the purposes of assessment, I give the trainer/assessor permission to:

Reproduce this assessment and provide a copy to another member of staff; and

Take steps to authenticate the assessment, including communicating a copy of this assessment to a plagiarism checking service (which may retain a copy of the assessment on its database for future plagiarism checking).

Student signature: ________________________________


Date: ____/_____/______________

Assessment Plan

The student must be assessed as satisfactory in each of the following assessment methods in order to demonstrate competence in a variety of ways.

Evidence number/ Task number

Assessment method/ Type of evidence/ Task name

Sufficient evidence recorded/Outcome

Assessment task 1

Knowledge Test (KT)

S / NS (First Attempt)

S / NS (Second Attempt)

Assessment task 2

Skill Test (ST)

S / NS (First Attempt)

S / NS (Second Attempt)

Outcome

C NYC

Date assessed:

Trainer signature:

Completion of the Assessment Plan

Your trainer is required to fill out the Assessment Plan Outcome records above, when:

You have completed and submitted all the requirements for the assessment tasks for this cluster or unit of competency.

Your work has been reviewed and assessed by your trainer/assessor.

You have been assessed as either satisfactory or unsatisfactory for each assessment task within the unit of competency.

You have been provided with relevant and detailed feedback.

Every assessment has a “Feedback to Student” section used to record the following information. Your trainer/assessor must also ensure that all sections are filled in appropriately, such as:

Result of Assessment (satisfactory or unsatisfactory)

Student name, signature and date

Assessor name, signature and date

Relevant and detailed feedback

Unit Requirements

You, the student, must read and understand all of the information in the Unit Requirements before completing the Student Pack. If you have any questions regarding the information, see your trainer/assessor for further information and clarification.

Academic Appeal procedures & Re-assessment:

If a student at Australian Careers College is dissatisfied with his/ her results, the student may appeal against their result via a written request, clearly stating the grounds of appeal to the CEO /Training Manager. This should be submitted after completion of the subject and within 14 days of commencement of the new term.

If the student is dissatisfied with their results, he/she has a right to appeal.

The notice of appeal should be in writing addressed to the Training Manager and submitted within seven days of notification of the assessment results.

If the appeal is not lodged in the specified time, the result will stand as marked.

In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate.

The decision of Training Manager will be discussed with the CEO/Training Manager and will be final.

Student would then have the right to pursue the claim through an independent external body as detailed in the student’s complaint / grievance policy.

Procedures for academic appeals & complaints

ACC motivates students to express any concern they may have about assessments / study-related issues if necessary. Students need to follow ACC’s defined procedures, while addressing their assessment / study-related concern or wishing to make a complaint.

The student is expected to first contact their subject trainer to address their work/study-related concern.

If the student is not satisfied with the trainer’s response or has difficulty discussing matters with the trainer, they have the right to escalate the matter and discuss with the Training Manager to seek resolution.

Every student has an opportunity to formally present their case with the CEO /Training Manager. The student is welcome to bring a support person if they wish.

If the resolution reached is not to the satisfaction of the student, the student has a further right of appeal, which has to be done in writing, “complaint/appeal form” to the Training Manager.

The student needs to include all relevant information within their documented complaint.

The student may submit the documented complaint in writing by letter, email or in person.

The Student Service Manager will respond to the complaint in writing about the appeal outcome including the reasons for the decision within 10 working days from the date of submission. The decision will be reviewed by CEO /Training Manager prior to informing the student.

If the complainant is not satisfied with the solution provided, or if you want to complain or appeal this decision, you can contact the Overseas Students Ombudsman. The Overseas Students Ombudsman is free and independent. Find out more at http://www.ombudsman.gov.au/contact-us or phone 1300 362 072.

Assessments resit policy

All students will be offered an opportunity to resit/resubmit a failed exam/assessment only once. If the student still does-not succeed after the re-submission the student has to pay $100 reassessment fee for every subsequent attempt.

Students do not qualify for an automatic re-assessment:

If they are absent on the assessment due date without prior approval from the trainer / Training Manager; and

Do not meet the minimum attendance requirement.

ACC will inform the student of re-submissions / resit dates.

ACC will consider a student’s request for late-submission / extension on a case-by-case, provided that the evidence submitted by the student is valid.

Re-assessment Procedure:

An appeal in writing is made to the CEO /Training Manager providing reasons for re-assessment /appeal.

CEO /Training Manager will review the assessment in consultation with the trainer.

The student will be advised of the review result.

If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge, the CEO or Training Manager OR if need be an external assessor.

ACC will advise the student of the appeal decision within 14 days from the submission date of the appeal. The decision of the panel will be final.

If the student is still not satisfied with the result, he / she has the right to seek independent advice or follow external mediation option with ACC’s nominated mediation agency.

Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.

The cost of external assessor will be borne by the ACC. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical, and valid.

For further information please refer to ACC Student Handbook.

Pre-Assessment Checklist: Task 1 – Knowledge Test

The purpose of this checklist

The pre-assessment checklist helps students determine if they are ready for assessment. The trainer/assessor must review the checklist with the student before the student attempts the assessment task. If any items of the checklist are incomplete or not clear to the student, the trainer/assessor must provide relevant information to the student to ensure they understand the requirements of the assessment task. The student must ensure they are ready for the assessment task before undertaking it.

Section 1: Information for Students

Make sure you have completed the necessary prior learning before attempting this assessment.

Make sure your trainer/assessor clearly explained the assessment process and tasks to be completed.

Make sure you understand what evidence is required to be collected and how.

Make sure you know your rights and the Complaints and Appeal process.

Make sure you discuss any special needs or reasonable adjustments to be considered during the assessment (refer to the Reasonable Adjustments Strategy Matrix – Appendix A and negotiate these with your trainer/assessor).

Make sure that you have access to a computer and the internet (if you prefer to type the answers).

Make sure that you have all the required resources needed to complete this assessment task.

The due date of this assessment task is in accordance with your timetable.

In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can be granted by the trainer/assessor. Evidence of the compelling and compassionate circumstances must be provided together with your request for an extension to submit your assessment work.

The request for an extension to submit your assessment work must be made before the due date.

Section 2: Reasonable adjustments

I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as provided in Appendix A and attached relevant evidence as required and select the correct checkbox.

I do require reasonable adjustment

I do not require reasonable adjustment

Declaration (Student to complete)

I confirm that the purpose and procedure of this assessment task has been clearly explained to me.

I confirm that I have been consulted about any special needs I might have in relation to the assessment process.

I confirm that the criteria used for this assessment has been discussed with me, as have the consequences and possible outcomes of this assessment.

I confirm I have accessed and understand the assessment information as provided in the Training Organisation’s Student Handbook.

I confirm I have been given fair notice of the date, time, venue and/or other arrangements for this assessment.

I confirm that I am ready for assessment.

Student Name: ______________________________________

Student Signature: ___________________________________ 

Assessment method-based instructions and guidelines: Knowledge Test

Assessment type

Written Questions

Instructions provided to the student:

Assessment task description:     

This is the first (1) assessment task you must successfully complete to be deemed competent in this unit of competency.

The Knowledge Test is comprised of six (6) written questions

You must respond to all questions and submit them to your Trainer/Assessor.

You must answer all questions to the required level, e.g. provide an answer within the required word limit, to be deemed satisfactory in this task

You will receive your feedback within two (2) weeks, and you will be notified by your Trainer/Assessor when your results are available.

Applicable conditions:        

All knowledge tests are untimed and are conducted as open book assessment (this means you can refer to your textbook during the test).

You must read and respond to all questions.

You may handwrite/use a computer to answer the questions.

You must complete the task independently.

No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.

As you complete this assessment task, you are predominately demonstrating your written skills and knowledge to your trainer/assessor.

Location:

This assessment task may be completed in:

a classroom

learning management system (i.e. Moodle),

Your trainer/assessor will provide you with further information regarding the location for completing this assessment task.

Instructions for answering the written questions:

Complete a written assessment consisting of a series of questions.

You will be required to answer all the questions correctly.

Do not start answering questions without understanding what is required. Read the questions carefully and critically analyse them for a few seconds; this will help you to identify what information is needed in the answer.

Your answers must demonstrate an understanding and application of the relevant concepts and critical thinking.

Be concise, to the point and write answers within the word-limit given to each question. Do not provide irrelevant information. Remember, quantity is not quality.

You must write your responses in your own words.

Use non-discriminatory language. The language used should not devalue, demean, or exclude individuals or groups based on attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender-inclusive language should be used.

When you quote, paraphrase, summarise or copy information from other sources to write your answers or research your work, always acknowledge the source.

Purpose of the assessment

This assessment task is designed to evaluate student’s knowledge essential to process financial transactions in a range of contexts and industry settings and knowledge regarding the following:

Knowledge of the types of financial transactions that commonly take place in tourism, travel, hospitality and event organisations:

advance payments

application of goods and services tax (GST)

payments:

cash

cheque

credit card

electronic funds transfer at point of sale (EFTPOS)

deposits

foreign currency

petty cash disbursements

refunds

traveller’s cheques

vouchers

Knowledge of the procedures for processing and recording different types of transactions:

completing reconciliation records

complying with financial institution documents and procedures

designated times for completing reconciliations

handling customer claims of short change

how and where large sums of cash should be counted

maintaining low levels of cash in tills

managing petty cash

process for providing receipts and invoices to customers

process for taking cash from customers

securing credit card imprints

securing takings in the event of a hold-up

knowledge of the features and functions of point-of-sale software

knowledge of the role and importance of the reconciliation process to organisational financial management system

knowledge of the security procedures for transporting and securing cash floats, cash and other payments:

obtaining receipts or sign-off for takings handed over to financial personnel

separating and securing cash floats

transporting takings to back office areas and internal cashiers

transporting takings to the bank and obtaining receipts or sign-off

knowledge of the different products and services that attract GST.

Task instructions

This is an individual assessment.

To ensure your responses are satisfactory, consult a range of learning resources and other information such as handouts, textbooks, learner resources etc.

To be assessed as Satisfactory in this assessment task, all questions must be answered correctly.

Assessment Task 1: Knowledge Test

Provide your response to each question in the box below.

Q1:

Discuss the following types of financial transactions that commonly take place in tourism, travel, hospitality and event organisations in 50-100 words each:

Advance payments

Application of Goods and service tax(GST)

Payments such as:

Cash

Cheque

Credit card

Eftpos.

Deposits

Foreign currency

Petty cash disbursements

Refunds

Traveller’s cheques

Vouchers

Satisfactory response

Yes

No

Q2:

Answer the following questions:

2.1. Discuss the procedures for processing and completing reconciliation records in 50-100 words.

2.2. How would you process and record financial transactions at Point-of-sale terminals (POST) to comply with financial institution documents and procedures? Write your answer in 50-100 words.

2.3. Discuss the designated times for completing reconciliations in 20-30 words.

2.4. Explain the procedures for handling customer claims of short change in 50-100 words.

2.5. How and where large sums of cash should be counted? Write your answer in 50-70 words.

2.6. Explain the best practices for maintaining low levels of cash in tills in 30-50 words.

2.7. Discuss the procedures for managing petty cash in 50-70 words.

2.8. Explain the process for providing receipts and invoices to customers in 50-100 words.

2.9. Explain the process for taking cash from customers in 30-50 words.

2.10. Discuss the procedures for securing credit card imprints in 30-50 words.

2.11. Discuss the procedure for securing cash during an event of hold up or robbery in 50-100 words.

Satisfactory response

Yes

No

Q3:

Explain any five (5) key features and functions of point-of-sale software in 100-150 words.

Satisfactory response

Yes

No

Q4:

Explain the following security procedures for transporting and securing cash floats, cash and other payments in 30-80 words each.

obtaining receipts or sign-off for takings handed over to financial personnel

separating and securing cash floats

transporting takings to back office areas and internal cashiers

transporting takings to the bank and obtaining receipts or sign-off

Satisfactory response

Yes

No

Q5:

Explain the different products and services that attract GST in 50-100 words.

Satisfactory response

Yes

No

Q6:

What is the role and importance of the reconciliation process to organisational financial management system? Write your answer in 150-200 words.

Satisfactory response

Yes

No

Assessment Results Sheet

Outcome

First attempt:

Outcome (make sure to tick the correct checkbox):

Satisfactory (S) or Not Satisfactory (NS)

Date: _______(day)/ _______(month)/ _______(year)

Feedback:

Second attempt:

Outcome (please make sure to tick the correct checkbox):

Satisfactory (S) or Not Satisfactory (NS)

Date: _______(day)/ _______(month)/ _______(year)

Feedback:

Student Declaration

I declare that the answers I have provided are my own work. Where I have accessed information from other sources, I have provided references and/or links to my sources.

I have kept a copy of all relevant notes and reference material that I used as part of my submission.

I have provided references for all sources where the information is not my own. I understand the consequences of falsifying documentation and plagiarism. I understand how the assessment is structured. I accept that the work I submit may be subject to verification to establish that it is my own.

I understand that if I disagree with the assessment outcome, I can appeal the assessment process, and either re-submit additional evidence undertake gap training and or have my submission re-assessed.

All appeal options have been explained to me.

Student Signature

Date

Trainer/Assessor Name

Trainer/Assessor Declaration

I hold:

Vocational competencies at least to the level being delivered

Current relevant industry skills

Current knowledge and skills in VET, and undertake

Ongoing professional development in VET

I declare that I have conducted an assessment of this student’s submission. The assessment tasks were deemed current, sufficient, valid and reliable. I declare that I have conducted a fair, valid, reliable, and flexible assessment. I have provided feedback to the student.

Trainer/Assessor Signature

Date

Office Use Only

The outcome of this assessment has been entered into the Student Management System

on _________________ (insert date)

by (insert Name) __________________________________

Pre-Assessment Checklist: Task 2 – Skill Test

The purpose of this checklist

The pre-assessment checklist helps students determine if they are ready for assessment. The trainer/assessor must review the checklist with the student before the student attempts the assessment task. If any items of the checklist are incomplete or not clear to the student, the trainer/assessor must provide relevant information to the student to ensure they understand the requirements of the assessment task. The student must ensure they are ready for the assessment task before undertaking it.

Section 1: Information for Students

Make sure you have completed the necessary prior learning before attempting this assessment.

Make sure your trainer/assessor clearly explained the assessment process and tasks to be completed.

Make sure you understand what evidence is required to be collected and how.

Make sure you know your rights and the Complaints and Appeal process.

Make sure you discuss any special needs or reasonable adjustments to be considered during the assessment (refer to the Reasonable Adjustments Strategy Matrix and negotiate these with your trainer/assessor).

Make sure that you have access to a computer and the internet (if you prefer to type the answers).

Make sure that you have all the required resources needed to complete this Assessment Task (AT).

The due date of this assessment task is in accordance with your timetable.

In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can be granted by the trainer/assessor. Evidence of the compelling and compassionate circumstances must be provided together with your request for an extension to submit your assessment work.

The request for an extension to submit your assessment work must be made before the due date.

Section 2: Reasonable adjustments

I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as provided in Appendix A and attached relevant evidence as required and select the correct checkbox.

I do require reasonable adjustment

I do not require reasonable adjustment

Declaration (Student to complete)

I confirm that the purpose and procedures of this assessment task has been clearly explained to me.

I confirm that I have been consulted about any special needs I might have in relation to the assessment process.

I confirm that the criteria used for this assessment has been discussed with me, as have the consequences and possible outcomes of this assessment.

I confirm I have accessed and understand the assessment information as provided in the Training Organisation’s Student Handbook.

I confirm I have been given fair notice of the date, time, venue and/or other arrangements for this assessment.

I confirm that I am ready for assessment.

Student Name: ______________________________________

Student Signature: ___________________________________ 

Assessment method-based instructions and guidelines: Skill Test

Assessment type

Skill Test – Process financial transactions

Instructions provided to the student:

Assessment task description:     

This is the second (2) assessment task you must successfully complete to be deemed competent in this unit of competency.

This assessment task is a Skills Test.

This assessment task consists of two (2) practical demonstration activities.

Activity 1: Process customer payments and transactions

Activity 2: Complete reconciliations

You will receive your feedback within two (2) weeks, and you will be notified by your trainer/assessor when your results are available.

You must attempt all activities of the project for your trainer/assessor to assess your competence in this assessment task.

Applicable conditions:        

This skill test is untimed and is conducted as an open book assessment (this means you are able to refer to your textbook or other learner materials during the test).

You will be assessed independently on this assessment task.

No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.

As you complete this assessment task, you are predominately demonstrating your skills, techniques and knowledge to your trainer/assessor.

Your trainer/assessor may ask you relevant questions during this assessment task

Resubmissions and reattempts: 

Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed.

The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments.

For more information, please refer to the Training Organisation’s Student Handbook.

Location:

This assessment task may be completed in:

a classroom

learning management system (i.e. Moodle),

workplace,

or an independent learning environment.

Your Trainer/Assessor will provide you with further information regarding the location for completing this assessment task.

Purpose of the assessment

The purpose of this assessment task is to assess the student’s knowledge and skills essential to process financial transactions in a range of contexts and industry settings.

Skills to receive, verify, and document cash float.

Skills to compare customer payments to the sale price.

Skills to be sure to give the correct change for cash payments.

Skills to process and record transactions in accordance with organisational policies and procedures.

Skills to prepare and issue accurate receipts that include all relevant tax information.

Skilla to complete transactions in accordance with organisational speed and customer service requirements by using appropriate software applications.

Skills to complete documentation and receipts

Skills to record reconciliations and basic reports about discrepancies.

Skills to count cash floats

Skills to tender correct change.

Skills to balance customer payments according to organisational policy at the designated time.

Skills to before balancing, separate cash floats from takings.

Skills to determine customer payment point-of-sale records.

Skills to count and calculate customer payments accurately.

Skills to check cash and other payments against point-of-sale records.

Skills to investigate or report reconciliation discrepancies.

Skills to record all takings in accordance with organisational procedures.

Skills to move and secure cash floats, cash, and other payments in accordance with organisational security procedures.

Skills to interpret organisational procedures for processing financial transactions, cash float documentation, credit card and receipt details and reconciliation information.

Task instructions

This is an individual assessment.

The purpose of this assessment task is to accept and process cash and other payments for products and services and reconcile takings at the end of the service period.

The trainer/assessor must assign or nominate a Supervisor to each student.

The trainer/assessor must ensure that the student work on point-of-sale systems for three (3) service periods or days.

The trainer/assessor or Supervisor must ensure that six (6) financial transactions occur at the workplace each day or service period. The transactions must address the following types of customer payments:

cash

cheque

credit card

electronic funds transfer at point of sale (EFTPOS)

The trainer/assessor or Supervisor must clarify customer time constraints.

The trainer/assessor or Supervisor must observe the student performing the activities.

Activity 1 and Activity 2 will be completed over a period of three (2) days.

Activity 2 will take place at the end of each service period/day.

When observing the student, the trainer/assessor must place a tick mark against each step given in the checklists.

The trainer/assessor must sign off the checklist after observing the student.

Assessment Task 2 – Skills Test

Skills Test

This assessment task requires the student to accept and process cash and other payments for products and services and reconcile takings at the end of three different work or service periods within the designated timeline. This includes:

Processing different financial transactions.

Process different types of customer payments

Complete reconciliations

Following organisational procedures for processing financial transactions, cash float documentation, credit card and receipt details and reconciliation information

To do so, you will be required to complete the following activities:

Activity 1: Process customer payments and transactions

Activity 2: Complete reconciliations

Setting the scene:

This assessment task is to be operational tourism, travel, hospitality or events environment where financial transactions are processed. The operational tourism, travel, hospitality or events environment can be:

an industry workplace

a simulated industry environment, such as a training kitchen servicing customers

The operational tourism, travel, hospitality, or events environment includes restaurants, educational institutions having an operational commercial kitchen, health establishments, defence forces, cafeterias, kiosks, cafes, residential caterers, in-flight, and other transport and event and function caterers.

Before completion of this task, the trainer/assessor or the training organisation will ensure that the operational commercial kitchen meets the guidelines given in the table below.

Guidelines for operational commercial kitchen

For trainer/assessor: Place a tick mark after assessment of each guideline

The actual workplace or the training kitchen provides a safe working environment for the student.

The actual workplace or the simulated industry environment serves customers

The actual workplace or the training kitchen provides the student with access to the following:

A Supervisor to observe the student.

Point-of-sale equipment and software currently used to process and reconcile financial transactions

Current commercial procedures and documentation for the processing of financial transactions

Operational specifications

Customers from whom the individual can take payments and with whom they can interact; these can be:

customers in an industry workplace who the individual assists during the assessment process; or

Individuals who participate in role plays or simulated activities, set up for the purpose of assessment in a simulated industry environment operated within a training organisation.

Security procedures (Given in the simulated workplace scenario)

Organisational procedures for processing financial transactions, cash float documentation, credit card and receipt details and reconciliation information (Given in the simulated workplace scenario)

The actual workplace or the training kitchen have realistic industry ratios of kitchen staff to customers; these can be:

Staff and customers in an industry workplace during the assessment process; or

Individuals who participate in role plays or simulated activities, set up for the purpose of assessment in a simulated industry environment operated within a training organisation.

Scenario:

You are recently hired as a front of the house staff member in your workplace. Your day-to-day duties would include accepting and processing cash and other payments for products and services and reconciling takings at the end of the service period or day.

Your Supervisor has provided you with the organisational procedures for processing financial transactions, cash float documentation, credit card and receipt details and reconciliation information that need to be followed during the point of sales operations.

Point of sale operations

All equipment must be operated in accordance with manufacturers’ instructions. Team members must also follow store policy and procedures when operating point-of-sale equipment.

Processing financial transactions at Point-of-sale terminals (POST)

It is important for team members to be familiar with the operation and functions of such equipment to ensure the customer receives the best possible service. To process transactions efficiently, each team member’s responsibility is to ensure the last point of contact in the store is a pleasant experience for the customer.

Staff members must be accurate when using point-of-sale terminals. Information collected is vital to management and assists managers in the decision making process.

Common information that should be collected includes:

date and time of sale

total sales for the day/week/month

quantity and description of goods sold

price of goods sold

stock name or code of each item sold

sales assistant identification number

amount of cash tendered and change require

Opening, closing and clearing the register

Opening the register

At the commencement of trade each day, team members will be required to open the cash register or terminal. The cash drawer will be stored empty in the register and in an open position.

This is to deter potential thieves from damaging the expensive equipment.

Typical procedures at the commencement of trade might include:

Collect the key and float for the register/terminal from the Supervisor.

Count the float into the cash drawer, separating denominations.

Close the cash drawer.

Insert the key and turn the register/terminal on.

Log on using a staff identification number.

Closing the register

This usually takes place at the end of an individual’s shift or at the close of trade for the day.

Typical procedures for closing the register might include:

Remove the cash and other documents from the cash drawer.

Print out a “Z” read.

Separate the cash from the cash float.

Count and record totals for cash and non-cash documents on a cash drawer reconciliation slip.

Secure cash and other documents and keys.

Return empty cash drawer to register/terminal, leaving it open.

Clearing the register

Throughout the day, cash may build up in the cash drawer. Staff members must be familiar with cash clearance procedures to reduce the amount of cash in the drawer, thereby reducing the security risk. Most large supermarkets and department stores clear excess cash via a vacuum-driven clearance chute. Cash is recorded and placed into a capsule. This capsule is then sucked up the chute directly into a secure cash room.

Cash handling

Handling cash is a very important task undertaken in the point-of-sale area. However, since the introduction of EFTPOS, the amount of cash handled has been reduced as funds are transferred electronically directly from the customer’s bank account to the retailer’s bank account. This has had the effect of making the point-of-sale area less vulnerable to theft. However, theft still occurs, as well as honest mistakes when handling cash.

Team members must be very accurate when handling cash. When handling cash, honest or otherwise, mistakes can upset the customer, leading to a loss of future sales.

When customers tender cash for a purchase, it is important to follow a few simple steps to help ensure accuracy in cash handling. These include:

calling the amount of the purchase clearly to the customer

calling clearly the amount of cash tendered

placing the cash tendered on top of the register drawer (not in it)

counting out the required change from the cash drawer (first count)

counting out the change clearly to the customer (second count)

placing the cash tendered in the drawer

issuing a receipt to the customer

farewelling the customer in a sincere and courteous manner

Anywhere cash is stored, there is an increased risk of theft from dishonest staff and customers. To help reduce the risk of theft, sales assistants should:

shut the cash drawer when not in use

avoid being distracted by others when cash drawers are open

keep the register locked if unattended

always remove the key from registers that are not in use

be alert when handling cash

be observant of others around you and report suspicious behaviour

never leave cash outside the cash

Maintaining a float

The cash float is the amount of change in the cash drawer at the commencement of trade. The cash is broken down into a range of denominations, enabling the sales assistant to give change to customers from the commencement of trade.

The total for the float must be $200.00. This amount should be broken into $20, $10 and $5 notes and a combination of coins.

The cash floats forms must include the following information:

Notes

Number

Amount

Coins

Number

Amount

Transaction errors

From time to time, even the most proficient sales assistant will make a mistake at the point-of-sale. Sometimes errors arise as a result of variables outside the control of the sales assistant, for example if the customer has insufficient funds to pay for their purchase or item prices scan incorrectly. Common transaction errors include:

incorrect data keyed in

incorrect price keyed in or scanned

wrong change given

customer deciding not to proceed with the purchase

equipment failure

Staff members must acknowledge errors and try to rectify them as soon as possible, with as little inconvenience to the customer as possible.

Sales assistants are not authorised to carry out corrections in relation to transaction errors. The Supervisor or manager will need to be called to assist.

Documentation used at the point-of-sale

Documentation is very important to any retail organisation. It helps keep track of goods and/or services and provides information to management on finances, stock control and distribution of goods.

Common documentation required at the point of sale includes:

cash sales dockets

invoices

credit notes

delivery documentation

repair documentation

order form

Delays at point-of-sale

Any delays at the point-of-sale area impact directly on the customer. It is therefore essential that all team members perform their duties efficiently and effectively to ensure minimum delay. When experiencing a delay, team members should apologise to the customer, inform them of the nature of the delay and, where appropriate, interact with the customer so they are not left just standing there.

Security procedures

Only balance the register when all customers have left the workplace.

Never count money in view of the customers.

The register must be locked and the key removed whenever it’s unattended.

Never turn your back on an open cash drawer.

Only an authorised person, such as your Supervisor, may remove excess cash.

Excess cash that needs to be removed during the day should be transferred to a cash bag, and then taken to the manager’s office for counting. This should be done quickly and efficiently so that customers cannot view the proceedings.

Preparing and issuing receipts

Receipts must be correct.

Receipts must be checked against the sale value.

Receipts must include GST details.

Reconciling takings

Customer payments should be balanced at the end of each service period.

Before balancing, cash floats should be separated from takings.

Customer payment should be determined point-of-sale records.

Customer payments should be counted and calculated accurately.

Cash and other payments against point-of-sale records.

Card transactions should be compared to statements, and discrepancies should be noted.

Cash transactions should be compared to cash on hand, and discrepancies should be noted.

Reconciliation discrepancies must be investigated or reported.

A Log should be created for each POS reconciliation session.

Your roles and responsibilities:

This assessment task requires you to accept and process cash and other payments for products and services and reconcile takings at the end of the service period.

During the completion of this assessment task, you will be required to demonstrate the ability/skills to:

Receive, verify, and document cash float.

Compare customer payments to the sale price.

Be sure to give the correct change for cash payments.

Process and record transactions in accordance with organisational policies and procedures.

Prepare and issue accurate receipts that include all relevant tax information.

Complete transactions in accordance with organisational speed and customer service requirements by using appropriate software applications.

Complete documentation and receipts

Record reconciliations and basic reports about discrepancies.

Count cash floats

Tender correct change.

Balance customer payments according to organisational policy at the designated time.

Before balancing, separate cash floats from takings.

Determine customer payment point-of-sale records.

Count and calculate customer payments accurately.

Check cash and other payments against point-of-sale records.

Investigate or report reconciliation discrepancies.

Record all takings in accordance with organisational procedures.

Move and secure cash floats, cash, and other payments in accordance with organisational security procedures.

Interpret organisational procedures for processing financial transactions, cash float documentation, credit card and receipt details and reconciliation information.

Task:

This assessment task requires the student to accept and process cash and other payments for products and services and reconcile takings at the end of three different work or service periods within the designated timeline. This includes:

Processing different financial transactions.

Process different types of customer payments

Complete reconciliations

Following organisational procedures for processing financial transactions, cash float documentation, credit card and receipt details and reconciliation information

To do so, you will be required to complete the following activities:

Activity 1: Process customer payments and transactions

Activity 2: Complete reconciliations

Instructions for trainer/assessor:

The trainer/assessor must assign or nominate a Supervisor to each student.

The trainer/assessor must ensure that the student work on point-of-sale systems for three (3) service periods or days.

The trainer/assessor or Supervisor must ensure that six (6) financial transactions occur at the workplace each day or service period. The transactions must address the following types of customer payments:

cash

cheque

credit card

electronic funds transfer at point of sale (EFTPOS)

The trainer/assessor or Supervisor must clarify customer time constraints.

The trainer/assessor or Supervisor must observe the student performing the activities.

Activity 1 and Activity 2 will be completed over a period of three (2) days.

Activity 2 will take place at the end of each service period/day.

When observing the student, the trainer/assessor must place a tick mark against each step given in the checklists.

The trainer/assessor must sign off the checklist after observing the student.

Activity 1: Process customer payments and transactions

This activity requires you to process the following customer payments and transactions for three (3) service periods or days.

cash

cheque

credit card

electronic funds transfer at point of sale (EFTPOS)

When processing the above financial transactions, you must ensure that they meet the requirements provided below:

The transactions must be processed in line with security and other relevant procedures given in the simulated workplace scenario.

The transactions must be processed in a logical sequence

The transactions must be processed within customer time constraints

The transactions must be processed so that all customers are served effectively

To do so, you need to: 

Follow the steps given in Checklist 1.

Complete any template/s associated with each step. 

Monitor ongoing changes and improvements

Checklist 1: Process customer payments and transactions

Steps

For trainer/assessor or Supervisor (Place a tick mark based on observation)

Day 1

Day 2

Day 3

Additional comments

Receive, check, count and record cash float for three (3) service periods or days using Template 1.

Check customer payments against sale value.

Provide correct change for cash payments.

Process and record transactions according to organisational procedures given in the simulated workplace scenario.

Prepare and issue accurate receipts, including all relevant tax (GST) details.

Complete transactions using point-of-sale equipment and software in line with organisational speed and customer service requirements.

Sign-off:

Date:

Template 1: Cash floats

Day 1

Notes

Number

Amount

Coins

Number

Amount

Total Notes

Total Coins

Total Notes

Day 2

Notes

Number

Amount

Coins

Number

Amount

Total Notes

Total Coins

Total Notes

Day 3

Notes

Number

Amount

Coins

Number

Amount

Total Notes

Total Coins

Total Notes

Performance Criteria/Performance Checklist: Activity 1

This task must address the following performance criteria/ performance checklist.

To be assessed as satisfactory (S) in this assessment task, the participant needs to demonstrate competency in the following critical aspects of evidence

S

N/S

Trainer/Assessor to complete

(Comment and feedback to students)

Received, checked, counted and recorded cash float for three (3) service periods or days using Template 1.

Checked customer payments against sale value.

Provided correct changed for cash payments.

Processed and recorded transactions according to organisational procedures given in the simulated workplace scenario.

Prepared and issued accurated receipts, including all relevant tax (GST) details.

Completed transactions using point-of-sale equipment and software in line with organisational speed and customer service requirements.

The student’s performance was:

Not satisfactory

Satisfactory

Feedback to student:

Student signature

Observer signature

Activity 2: Complete reconciliations

This activity is a continuation of Activity 1.

This activity requires you to complete reconciliations at the end of the service period.

To do so, you need to: 

Follow the steps given in Checklist 2.

Complete any template/s associated with each step. 

Monitor ongoing changes and improvements

Checklist: Complete reconciliations

Steps

For trainer/assessor or Supervisor (Place a tick mark based on observation)

Day 1

Day 2

Day 3

Additional comments

Balance customer payments at the designated time according to organisational policy.

Separate cash floats from takings before balancing.

Determine point-of-sale records of customer payments and submit the records to the trainer/assessor or Supervisor.

Accurately count and calculate customer payments and record using Template 2.

Balance cash and other payments with point-of-sale records.

Investigate or report discrepancies in the reconciliation using Template 2.

Complete record takings according to organisational procedures given in the simulated workplace scenario. Collate the following records and submit them to the Supervisor or trainer/assessor.

cash sales dockets

invoices

credit notes

delivery documentation

repair documentation

order form

Transport and secure cash floats, cash and other payments according to organisational security procedures given in the simulated workplace scenario.

Sign-off:

Date:

Template 2: Outcomes of reconciliation

Day 1

Customer payments

Float details

Discrepancies

Day 2

Customer payments

Float details

Discrepancies

Day 3

Customer payments

Float details

Discrepancies

Performance Criteria/Performance Checklist: Activity 2

This task must address the following performance criteria/ performance checklist.

To be assessed as satisfactory (S) in this assessment task, the participant needs to demonstrate competency in the following critical aspects of evidence

S

N/S

Trainer/Assessor to complete

(Comment and feedback to students)

Balanced customer payments at the designated time according to organisational policy.

Separated cash floats from takings before balancing.

Determined point-of-sale records of customer payments and submit the records to the trainer/assessor or Supervisor.

Accurately count and calculate customer payments and record using Template 2.

Balanced cash and other payments with point-of-sale records.

Investigated or reported discrepancies in the reconciliation using Template 2.

Completed record takings according to organisational procedures given in the simulated workplace scenario. Collate the following records and submit them to the Supervisor or trainer/assessor.

cash sales dockets

invoices

credit notes

delivery documentation

repair documentation

order form

Transported and secured cash floats, cash and other payments according to organisational security procedures given in the simulated workplace scenario.

The student’s performance was:

Not satisfactory

Satisfactory

Feedback to student:

Student signature

Observer signature

This assessment task requires the student to accept and process cash and other payments for products and services and reconcile takings at the end of three different work or service periods within the designated timeline. This includes:

Processing different financial transactions.

Process different types of customer payments

Complete reconciliations

Following organisational procedures for processing financial transactions, cash float documentation, credit card and receipt details and reconciliation information

To do so, you will be required to complete the following activities:

Activity 1: Process customer payments and transactions

Activity 2: Complete reconciliations

Setting the scene:

This assessment task is to be operational tourism, travel, hospitality or events environment where financial transactions are processed. The operational tourism, travel, hospitality or events environment can be:

an industry workplace

a simulated industry environment, such as a training kitchen servicing customers

The operational tourism, travel, hospitality, or events environment includes restaurants, educational institutions having an operational commercial kitchen, health establishments, defence forces, cafeterias, kiosks, cafes, residential caterers, in-flight, and other transport and event and function caterers.

Before completion of this task, the trainer/assessor or the training organisation will ensure that the operational commercial kitchen meets the guidelines given in the table below.

Guidelines for operational commercial kitchen

For trainer/assessor: Place a tick mark after assessment of each guideline

The actual workplace or the training kitchen provides a safe working environment for the student.

The actual workplace or the simulated industry environment serves customers

The actual workplace or the training kitchen provides the student with access to the following:

A Supervisor to observe the student.

Point-of-sale equipment and software currently used to process and reconcile financial transactions

Current commercial procedures and documentation for the processing of financial transactions

Operational specifications

Customers from whom the individual can take payments and with whom they can interact; these can be:

customers in an industry workplace who the individual assists during the assessment process; or

Individuals who participate in role plays or simulated activities, set up for the purpose of assessment in a simulated industry environment operated within a training organisation.

Security procedures (Given in the simulated workplace scenario)

Organisational procedures for processing financial transactions, cash float documentation, credit card and receipt details and reconciliation information (Given in the simulated workplace scenario)

The actual workplace or the training kitchen have realistic industry ratios of kitchen staff to customers; these can be:

Staff and customers in an industry workplace during the assessment process; or

Individuals who participate in role plays or simulated activities, set up for the purpose of assessment in a simulated industry environment operated within a training organisation.

Scenario:

You are recently hired as a front of the house staff member in your workplace. Your day-to-day duties would include accepting and processing cash and other payments for products and services and reconciling takings at the end of the service period or day.

Your Supervisor has provided you with the organisational procedures for processing financial transactions, cash float documentation, credit card and receipt details and reconciliation information that need to be followed during the point of sales operations.

Point of sale operations

All equipment must be operated in accordance with manufacturers’ instructions. Team members must also follow store policy and procedures when operating point-of-sale equipment.

Processing financial transactions at Point-of-sale terminals (POST)

It is important for team members to be familiar with the operation and functions of such equipment to ensure the customer receives the best possible service. To process transactions efficiently, each team member’s responsibility is to ensure the last point of contact in the store is a pleasant experience for the customer.

Staff members must be accurate when using point-of-sale terminals. Information collected is vital to management and assists managers in the decision making process.

Common information that should be collected includes:

date and time of sale

total sales for the day/week/month

quantity and description of goods sold

price of goods sold

stock name or code of each item sold

sales assistant identification number

amount of cash tendered and change require

Opening, closing and clearing the register

Opening the register

At the commencement of trade each day, team members will be required to open the cash register or terminal. The cash drawer will be stored empty in the register and in an open position.

This is to deter potential thieves from damaging the expensive equipment.

Typical procedures at the commencement of trade might include:

Collect the key and float for the register/terminal from the Supervisor.

Count the float into the cash drawer, separating denominations.

Close the cash drawer.

Insert the key and turn the register/terminal on.

Log on using a staff identification number.

Closing the register

This usually takes place at the end of an individual’s shift or at the close of trade for the day.

Typical procedures for closing the register might include:

Remove the cash and other documents from the cash drawer.

Print out a “Z” read.

Separate the cash from the cash float.

Count and record totals for cash and non-cash documents on a cash drawer reconciliation slip.

Secure cash and other documents and keys.

Return empty cash drawer to register/terminal, leaving it open.

Clearing the register

Throughout the day, cash may build up in the cash drawer. Staff members must be familiar with cash clearance procedures to reduce the amount of cash in the drawer, thereby reducing the security risk. Most large supermarkets and department stores clear excess cash via a vacuum-driven clearance chute. Cash is recorded and placed into a capsule. This capsule is then sucked up the chute directly into a secure cash room.

Cash handling

Handling cash is a very important task undertaken in the point-of-sale area. However, since the introduction of EFTPOS, the amount of cash handled has been reduced as funds are transferred electronically directly from the customer’s bank account to the retailer’s bank account. This has had the effect of making the point-of-sale area less vulnerable to theft. However, theft still occurs, as well as honest mistakes when handling cash.

Team members must be very accurate when handling cash. When handling cash, honest or otherwise, mistakes can upset the customer, leading to a loss of future sales.

When customers tender cash for a purchase, it is important to follow a few simple steps to help ensure accuracy in cash handling. These include:

calling the amount of the purchase clearly to the customer

calling clearly the amount of cash tendered

placing the cash tendered on top of the register drawer (not in it)

counting out the required change from the cash drawer (first count)

counting out the change clearly to the customer (second count)

placing the cash tendered in the drawer

issuing a receipt to the customer

farewelling the customer in a sincere and courteous manner

Anywhere cash is stored, there is an increased risk of theft from dishonest staff and customers. To help reduce the risk of theft, sales assistants should:

shut the cash drawer when not in use

avoid being distracted by others when cash drawers are open

keep the register locked if unattended

always remove the key from registers that are not in use

be alert when handling cash

be observant of others around you and report suspicious behaviour

never leave cash outside the cash

Maintaining a float

The cash float is the amount of change in the cash drawer at the commencement of trade. The cash is broken down into a range of denominations, enabling the sales assistant to give change to customers from the commencement of trade.

The total for the float must be $200.00. This amount should be broken into $20, $10 and $5 notes and a combination of coins.

The cash floats forms must include the following information:

Notes

Number

Amount

Coins

Number

Amount

Transaction errors

From time to time, even the most proficient sales assistant will make a mistake at the point-of-sale. Sometimes errors arise as a result of variables outside the control of the sales assistant, for example if the customer has insufficient funds to pay for their purchase or item prices scan incorrectly. Common transaction errors include:

incorrect data keyed in

incorrect price keyed in or scanned

wrong change given

customer deciding not to proceed with the purchase

equipment failure

Staff members must acknowledge errors and try to rectify them as soon as possible, with as little inconvenience to the customer as possible.

Sales assistants are not authorised to carry out corrections in relation to transaction errors. The Supervisor or manager will need to be called to assist.

Documentation used at the point-of-sale

Documentation is very important to any retail organisation. It helps keep track of goods and/or services and provides information to management on finances, stock control and distribution of goods.

Common documentation required at the point of sale includes:

cash sales dockets

invoices

credit notes

delivery documentation

repair documentation

order form

Delays at point-of-sale

Any delays at the point-of-sale area impact directly on the customer. It is therefore essential that all team members perform their duties efficiently and effectively to ensure minimum delay. When experiencing a delay, team members should apologise to the customer, inform them of the nature of the delay and, where appropriate, interact with the customer so they are not left just standing there.

Security procedures

Only balance the register when all customers have left the workplace.

Never count money in view of the customers.

The register must be locked and the key removed whenever it’s unattended.

Never turn your back on an open cash drawer.

Only an authorised person, such as your Supervisor, may remove excess cash.

Excess cash that needs to be removed during the day should be transferred to a cash bag, and then taken to the manager’s office for counting. This should be done quickly and efficiently so that customers cannot view the proceedings.

Preparing and issuing receipts

Receipts must be correct.

Receipts must be checked against the sale value.

Receipts must include GST details.

Reconciling takings

Customer payments should be balanced at the end of each service period.

Before balancing, cash floats should be separated from takings.

Customer payment should be determined point-of-sale records.

Customer payments should be counted and calculated accurately.

Cash and other payments against point-of-sale records.

Card transactions should be compared to statements, and discrepancies should be noted.

Cash transactions should be compared to cash on hand, and discrepancies should be noted.

Reconciliation discrepancies must be investigated or reported.

A Log should be created for each POS reconciliation session.

Your roles and responsibilities:

This assessment task requires you to accept and process cash and other payments for products and services and reconcile takings at the end of the service period.

During the completion of this assessment task, you will be required to demonstrate the ability/skills to:

Receive, verify, and document cash float.

Compare customer payments to the sale price.

Be sure to give the correct change for cash payments.

Process and record transactions in accordance with organisational policies and procedures.

Prepare and issue accurate receipts that include all relevant tax information.

Complete transactions in accordance with organisational speed and customer service requirements by using appropriate software applications.

Complete documentation and receipts

Record reconciliations and basic reports about discrepancies.

Count cash floats

Tender correct change.

Balance customer payments according to organisational policy at the designated time.

Before balancing, separate cash floats from takings.

Determine customer payment point-of-sale records.

Count and calculate customer payments accurately.

Check cash and other payments against point-of-sale records.

Investigate or report reconciliation discrepancies.

Record all takings in accordance with organisational procedures.

Move and secure cash floats, cash, and other payments in accordance with organisational security procedures.

Interpret organisational procedures for processing financial transactions, cash float documentation, credit card and receipt details and reconciliation information.

Task:

This assessment task requires the student to accept and process cash and other payments for products and services and reconcile takings at the end of three different work or service periods within the designated timeline. This includes:

Processing different financial transactions.

Process different types of customer payments

Complete reconciliations

Following organisational procedures for processing financial transactions, cash float documentation, credit card and receipt details and reconciliation information

To do so, you will be required to complete the following activities:

Activity 1: Process customer payments and transactions

Activity 2: Complete reconciliations

Instructions for trainer/assessor:

The trainer/assessor must assign or nominate a Supervisor to each student.

The trainer/assessor must ensure that the student work on point-of-sale systems for three (3) service periods or days.

The trainer/assessor or Supervisor must ensure that six (6) financial transactions occur at the workplace each day or service period. The transactions must address the following types of customer payments:

cash

cheque

credit card

electronic funds transfer at point of sale (EFTPOS)

The trainer/assessor or Supervisor must clarify customer time constraints.

The trainer/assessor or Supervisor must observe the student performing the activities.

Activity 1 and Activity 2 will be completed over a period of three (2) days.

Activity 2 will take place at the end of each service period/day.

When observing the student, the trainer/assessor must place a tick mark against each step given in the checklists.

The trainer/assessor must sign off the checklist after observing the student.

Activity 1: Process customer payments and transactions

This activity requires you to process the following customer payments and transactions for three (3) service periods or days.

cash

cheque

credit card

electronic funds transfer at point of sale (EFTPOS)

When processing the above financial transactions, you must ensure that they meet the requirements provided below:

The transactions must be processed in line with security and other relevant procedures given in the simulated workplace scenario.

The transactions must be processed in a logical sequence

The transactions must be processed within customer time constraints

The transactions must be processed so that all customers are served effectively

To do so, you need to: 

Follow the steps given in Checklist 1.

Complete any template/s associated with each step. 

Monitor ongoing changes and improvements

Checklist 1: Process customer payments and transactions

Steps

For trainer/assessor or Supervisor (Place a tick mark based on observation)

Day 1

Day 2

Day 3

Additional comments

Receive, check, count and record cash float for three (3) service periods or days using Template 1.

Check customer payments against sale value.

Provide correct change for cash payments.

Process and record transactions according to organisational procedures given in the simulated workplace scenario.

Prepare and issue accurate receipts, including all relevant tax (GST) details.

Complete transactions using point-of-sale equipment and software in line with organisational speed and customer service requirements.

Sign-off:

Date:

Template 1: Cash floats

Day 1

Notes

Number

Amount

Coins

Number

Amount

Total Notes

Total Coins

Total Notes

Day 2

Notes

Number

Amount

Coins

Number

Amount

Total Notes

Total Coins

Total Notes

Day 3

Notes

Number

Amount

Coins

Number

Amount

Total Notes

Total Coins

Total Notes

Performance Criteria/Performance Checklist: Activity 1

This task must address the following performance criteria/ performance checklist.

To be assessed as satisfactory (S) in this assessment task, the participant needs to demonstrate competency in the following critical aspects of evidence

S

N/S

Trainer/Assessor to complete

(Comment and feedback to students)

Received, checked, counted and recorded cash float for three (3) service periods or days using Template 1.

Checked customer payments against sale value.

Provided correct changed for cash payments.

Processed and recorded transactions according to organisational procedures given in the simulated workplace scenario.

Prepared and issued accurated receipts, including all relevant tax (GST) details.

Completed transactions using point-of-sale equipment and software in line with organisational speed and customer service requirements.

The student’s performance was:

Not satisfactory

Satisfactory

Feedback to student:

Student signature

Observer signature

Activity 2: Complete reconciliations

This activity is a continuation of Activity 1.

This activity requires you to complete reconciliations at the end of the service period.

To do so, you need to: 

Follow the steps given in Checklist 2.

Complete any template/s associated with each step. 

Monitor ongoing changes and improvements

Checklist: Complete reconciliations

Steps

For trainer/assessor or Supervisor (Place a tick mark based on observation)

Day 1

Day 2

Day 3

Additional comments

Balance customer payments at the designated time according to organisational policy.

Separate cash floats from takings before balancing.

Determine point-of-sale records of customer payments and submit the records to the trainer/assessor or Supervisor.

Accurately count and calculate customer payments and record using Template 2.

Balance cash and other payments with point-of-sale records.

Investigate or report discrepancies in the reconciliation using Template 2.

Complete record takings according to organisational procedures given in the simulated workplace scenario. Collate the following records and submit them to the Supervisor or trainer/assessor.

cash sales dockets

invoices

credit notes

delivery documentation

repair documentation

order form

Transport and secure cash floats, cash and other payments according to organisational security procedures given in the simulated workplace scenario.

Sign-off:

Date:

Template 2: Outcomes of reconciliation

Day 1

Customer payments

Float details

Discrepancies

Day 2

Customer payments

Float details

Discrepancies

Day 3

Customer payments

Float details

Discrepancies

Performance Criteria/Performance Checklist: Activity 2

This task must address the following performance criteria/ performance checklist.

To be assessed as satisfactory (S) in this assessment task, the participant needs to demonstrate competency in the following critical aspects of evidence

S

N/S

Trainer/Assessor to complete

(Comment and feedback to students)

Balanced customer payments at the designated time according to organisational policy.

Separated cash floats from takings before balancing.

Determined point-of-sale records of customer payments and submit the records to the trainer/assessor or Supervisor.

Accurately count and calculate customer payments and record using Template 2.

Balanced cash and other payments with point-of-sale records.

Investigated or reported discrepancies in the reconciliation using Template 2.

Completed record takings according to organisational procedures given in the simulated workplace scenario. Collate the following records and submit them to the Supervisor or trainer/assessor.

cash sales dockets

invoices

credit notes

delivery documentation

repair documentation

order form

Transported and secured cash floats, cash and other payments according to organisational security procedures given in the simulated workplace scenario.

The student’s performance was:

Not satisfactory

Satisfactory

Feedback to student:

Student signature

Observer signature

Assessment Results Sheet

Outcome

First attempt:

Outcome (make sure to tick the correct checkbox):

Satisfactory (S) or Not Satisfactory (NS)

Date: _______(day)/ _______(month)/ ____________(year)

Feedback:

Second attempt:

Outcome (make sure to tick the correct checkbox):

Satisfactory (S) or Not Satisfactory (NS)

Date: _______(day)/ _______(month)/ ____________(year)

Feedback:

Student Declaration

I declare that the answers I have provided are my own work. Where I have accessed information from other sources, I have provided references and or links to my sources.

I have kept a copy of all relevant notes and reference material that I used as part of my submission.

I have provided references for all sources where the information is not my own. I understand the consequences of falsifying documentation and plagiarism. I understand how the assessment is structured. I accept that the work I submit may be subject to verification to establish that it is my own.

I understand that if I disagree with the assessment outcome, I can appeal the assessment process, and either re-submit additional evidence undertake gap training and or have my submission re-assessed.

All appeal options have been explained to me.

Student Signature

Date

Trainer/Assessor Name

Trainer/Assessor Declaration

I hold:

Vocational competencies at least to the level being delivered

Current relevant industry skills

Current knowledge and skills in VET, and undertake

Ongoing professional development in VET

I declare that I have conducted an assessment of this student’s submission. The assessment tasks were deemed current, sufficient, valid and reliable. I declare that I have conducted a fair, valid, reliable, and flexible assessment. I have provided feedback to the student.

Trainer/Assessor Signature

Date

Office Use Only

The outcome of the assessment has been entered into the Student Management System

on _________________ (insert date)

by (insert Name) __________________________________

Appendix A: Reasonable Adjustments

Write (task name and number) where reasonable adjustments have been applied:

Reasonable Adjustments

Students with carer responsibilities, cultural or religious obligations, English as an additional language, disability etc. can request for reasonable adjustments.

Please note, academic standards of the unit/course will not be lowered to accommodate the needs of any student, but there is a requirement to be flexible about the way in which it is delivered or assessed.

The Disability Standards for Education requires institutions to take reasonable steps to enable the student with a disability to participate in education on the same basis as a student without a disability.

The trainer/assessor must complete the section below “Reasonable Adjustment Strategies Matrix” to ensure the explanation and correct strategy have been recorded and implemented.

The trainer/assessor must notify the administration/compliance and quality assurance department for any reasonable adjustments made.

All evidence and supplementary documentation must be submitted with the assessment pack to the administration/compliance and quality assurance department.

Reasonable Adjustment Strategies Matrix (Trainer/Assessor to complete)

Category

Possible Issue

Reasonable Adjustment Strategy

(select as applicable)

LLN

Speaking

Reading

Writing

Confidence

Verbal assessment

Presentations

Demonstration of a skill

Use of diagrams

Use of supporting documents such as wordlists

Non-English Speaking Background

Speaking

Reading

Writing

Cultural background

Confidence

Discuss with the student and supervisor (if applicable) whether language, literacy and numeracy are likely to impact on the assessment process

Use methods that do not require a higher level of language or literacy than is required to perform the job role

Use short sentences that do not contain large amounts of information

Clarify information by rephrasing, confirm understanding

Read any printed information to the student

Use graphics, pictures and colour coding instead of, or to support, text

Offer to write down, or have someone else write, oral responses given by the student

Ensure that the time available to complete the assessment, while meeting enterprise requirements, takes account of the student’s needs

Indigenous

Knowledge and understanding

Flexibility

Services

Inappropriate training and assessment

Culturally appropriate training

Explore understanding of concepts and practical application through oral assessment

Flexible delivery

Using group rather than individual assessments

Assessment through completion of practical tasks in the field after demonstration of skills and knowledge.

Age

Educational background

Limited study skills

Make sure font size is not too small

Trainer/Assessor should refer to the student’s experience

Ensure that the time available to complete the assessment takes account of the student’s needs

Provision of information or course materials in an accessible format.

Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures

Supply of specialised equipment or services, e.g. a note-taker for a student who cannot write

Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue

Changes to course design, e.g. substituting an assessment task

Modifications to the physical environment, e.g. installing lever taps, building ramps, installing a lift

Educational background

Reading

Writing

Numeracy

Limited study skills and/or learning strategies

Discuss with the Student previous learning experience

Ensure learning and assessment methods meet the student’s individual need

Disability

Speaking

Reading

Writing

Numeracy

Limited study skills and/or learning strategies

Identify the issues

Create a climate of support

Ensure access to support that the student has agreed to

Appropriately structure the assessment

Provide information or course materials in an accessible format, e.g. a textbook in braille

Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures

Supply of specialised equipment or services, e.g. a note-taker for a student who cannot write

Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue

Changes to course design, e.g. substituting an assessment task

Modifications to the physical environment, e.g. installing lever taps, building ramps, installing a lift

Explanation of reasonable adjustments strategy used

Trainer/Assessor Name

Trainer/Assessor Declaration

I declare that I have attached all relevant evidence to provide reasonable adjustment. The training package guidelines and criteria have not been compromised in the process of providing reasonable adjustment to the student. I declare that I have conducted a fair, valid, reliable, and flexible assessment. I have provided explanation of reasonable adjustments strategy used, as required.

Trainer/Assessor Signature

Date

Appendix B: Learner Evaluation Form

Please complete this evaluation form as thoroughly as you can, in order for us to continuously improve our training quality. The purpose of the evaluation form is to evaluate the areas below:

logistics and support

facilitation

training material

assessment

Your honest and detailed input is therefore, of great value to us, and we appreciate your assistance in completing this evaluation form!

Unit of Competency Name

Trainer/Assessor Name

Student Name (Optional)

Dates of Training

Employer/Work site (if applicable)

Date of Evaluation

A

Logistics and Support Evaluation

No.

Criteria/Question

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

1

The communication regarding the required attendance and time to study to pass this unit was correct

2

The staff were efficient and helpful.

3

The training equipment and material used was effective and prepared.

4

The training venue was conducive to learning (set-up for convenience of students, comfortable in terms of temperature, etc.)

Additional Comments on Logistics and Support

No.

Criteria/Question

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

B

Trainer/Assessor Evaluation

1

The trainer/assessor was prepared and knowledgeable on the subject of the program

2

The trainer/assessor encouraged student participation and input

3

The trainer/assessor made use of a variety of methods, exercises, activities and discussions

4

The trainer/assessor used the material in a structured and effective manner

5

The trainer/assessor was approachable and respectful of the learners

6

The trainer/assessor was punctual and kept to the schedule

7

The trainer/assessor was easy to understand and used the correct language

Additional Comments on Training

No.

Criteria/Question

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

C

Learning Evaluation

1

The learning outcomes of the unit are relevant and suitable.

2

The content of the unit was relevant and suitable for the target group.

3

The length of the training was suitable for the unit.

4

The learning material assisted in the learning of new knowledge and skills to apply in a practical manner.

5

The learning material was free from spelling and grammar errors

6

Handouts and exercises were clear, concise and relevant to the outcomes and content.

7

Learning material was generally of a high standard, and user-friendly

Additional Comments on Learning Evaluation