specialising in the deployment of BPMSs

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A business consultant specialising in the deployment of BPMSs is asked what the common pitfalls are when implementing a BPMS solution in an organisation. The consultant answers:
It’s really all about people buying in to the system. The general tendency of people is that they don’t like change, even if they say they do. Even if their current processes are very inefficient, they know how it works. So, when you introduce something that changes their world (with a workflow mgt system), they’ll be very apprehensive. Also, the more the system changes how they do their job, the more resistance you’ll get. Then it becomes an issue of how you gathered your business requirements. Chances are that due to misunderstandings the requirements will be different than expectations of how things should get done.
What type of challenge does this explanation refer to. What can be done to alleviate these kinds of challenges?
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