rules and regulations:

Plagiarism is
presenting somebody else’s work as your own. It includes: copying
information directly from the Web or books without referencing the
material; submitting joint coursework as an individual effort; copying
another student’s coursework; stealing coursework from another student and
submitting it as your own work.
Suspected plagiarism will be investigated and if found to have
occurred will be dealt with according to the procedures set down by LSBF.
Please see your student handbook for further details of what is / isn’t

Learners are required to submit their work using
the LSBF Assessment cover sheet and write > in the subject of email
and name the file this way.
You are required to submit your assignment electronically to My Page
If you need an extension (even for one day)
for a valid reason, you must request one, using a reasonable adjustment form
available from the Edexcel Programme Leader. Do not ask the lecturers responsible for the course – they are not authorised
to award an extension. The completed form must be accompanied by evidence
such as a medical certificate in the event of you being sick.
General guidelines for submission of
All work must be word-processed and must be
of “good” standard.
Document margins shall not be more than
2.5cm or less than 1.5cm
Font size in the range of 11 to 14 points
distributed to including headings and body text. Preferred typeface to be of
a common standard such as Arial or Times New Roman for the main text.
Any computer files generated such as
program code (software), graphic files that form part of the course work must
be submitted either online or with the documentation.

Learning outcomes
On successful
completion of this unit a learner will:

Assessment criteria
The learner can:

human resource management

1.1 Analyse the role and purpose
of human resource management in a selected service industry

Justify a human resources plan based on an analysis of supply and demand
for a selected service industry business

Understand the effect of employee relations and employment law on
service industries businesses

2.1 Assess the currentstate of employment relations in a
selected service industry

2.2 Discuss how
employment law affects the management of human resources in a selected
service industry business

Understand the recruitment and selection process

3.1 Discuss a job description and
person specification for a selected service industry job

3.2 Compare the
selection process of different service industries businesses

Understand training and development in
service industries businesses

4.1 Asess the
contribution of training and development activities to the effective
operation of a selected service industry business

Assignment Details


Management, Planning, Recruitment and Employment Law

You have completed your HND in Hospiatlity
Management and you are trying to seek employment in the hotel industry, in
particular in the Human Resource Department. You have decided to research
Human Resource Management (HRM) in more detail to assist you in interviews
and applications.
The list below shows some of the famous chains of
hotels worldwide. As part of your study you should select one of them to
research and investigate.
If you are currently working in a hotel you may
select your own organisation.
Hilton Hotels
Sheraton Hotels and
Meridian Hotels
InterContinental Group

Task 1 (LO1)
To achieve 1.1
and 1.2 you need to produce a written report highlighting the points below:
From the selected chain of hotel above, produce a written report analysingthe role and purpose of human
resource management. This detailed investigation should analyse what they do
and the reasons they do it. The analysis should consider; theconcept
of human resource management (HRM) eg planning and forecasting, recruitment
process, contracts of employment, deployment and monitoring of employees,
training and development, budget monitoring, relationships; role and purpose
of HRM, soft HRM, hard HRM

1.2 for your chosen
hotel, analyse supply and demand. Based on your analysis devise a PowerPoint
presentation to produce and
justify a plan on supply and deman which considers; internal and
external factors influencing human resource planning and human resource
planning in a changing environment

You must include a slide showing
references you have used to support your research and findings. Please use
adequate notes in the notes section.

Task 2

To achieve
2.1 and 2.2 you need to produce a written report highlighting the points

2.1 For your chosen
organisation produce a written report to assess the current state of
employment relations in your hotel chain. Estimate the quality and
evaluate the way HRM works in your chosen hotel. You should consider; unionisation
eg structure, culture, collective bargaining, negotiation, consultation;
employee participation, involvement and conflict management,
empowerment; grievance procedures, disciplinary procedures
2.2 For your
selected organisation, include in the report a discussion on how
employment law affect HRM. You may consider; employment legislation eg
Employment Relations Act, Employment Rights Act; equal opportunities;
contracts of employment including termination eg resignations, redundancy
procedure, ill health retirements, retirement, dismissal, maternity and
paternity rights, parental leave; tribunals, Advisory, Conciliation and
Arbitration Service (ACAS). The legislation you use should be relevant
to the UK.

Task 3 (LO3)

achieve 3.1 and 3.2 you need to produce a presentation and a typed document
highlighting the points below.

Research at least one job description and a person
specification for your chosen organisation.For
your selected organisation prepare a verbal presentation to discuss them with
your class and tutor. You should discuss the role,
responsibilities, what is required (skills,
qualities, experience, qualifications). You may wish to use handouts.
Your presentation will be
observed you will receive an observation record from your tutor.

Produce a typed document to compare the selection process of your chosen
organisation with an organisation from a different service industry. e.g. you
may compare your chosen hotel with an orgnnisation from the restaurant
industry. Your comparison should be a detailed explanation of the similarities
and differences and not merely to lists.
You may wish to consider;
selection methods and practices, barriers to effective selection, evaluating
recruitment and selection processes, application form design, applicant
information packs, shortlisting, interview methods and interviewing skills

Task 4 (LO4)

To achieve
4.1 you need to produce a written report highlighting the points below.

For your selected organisation assess what the contribution of training and
development activities to the effective operation of the business. A detailed
explaination into the methods used to address training and development needs.
Evaluate how the use of training and
development can effect the overall objectives of organisation. Explain how
and why it is affected.
You should consider; effects eg link between
induction programmes and training, the role and need for training, training
versus development debate, types of training and development activities,
training needs analysis, use of appraisals and target setting, benefits of
training and development, barriers and attitudes to training,
competency-based training and the evaluation of training against overall
organisational objectives


Merit descriptor

Indicative Characteristics

In order to achieve a merit the learner must:

The learner’s evidence shows:

Identify and apply strategies to find appropriate

in-depth analysis of the role and purpose of HRM has been conducted
effective approach to study and research has been applied using a variety of
sources to assess the state of employment relations.
Evidence of attempts to
resolve complex problems with more than one variable have been explored in
order to find solutions to the identified issues at the chosen hotel
judgments of the training and development activities have been made with
clear justification

Select/design and apply appropriate

range of sources have been used whilst researching different selection
standard person specifications have been discussed
impact analysis techniques have been applied
information regarding how law affects management of human resources has been
synthesised and explained for the intended audience

Present and communicate appropriate findings

human resources plan has a good structure and approach
range of methods have been used to present the work and language has been
used accurately and appropriately


Distinction descriptor

Indicative Characteristics

In order to achieve a distinction the learner must:

The learner’s evidence shows:

Use critical reflection to evaluate own work and justify
valid conclusions

to the current state of employment relations has been arrived by thorough
synthesis of ideas which are fully justified
When discussing your
selected organisation attempting to improve its image to the different stakeholders, the unforeseen has been accommodated
of research approaches have been explored

Take responsibility for managing and organising activities

has been demonstrated by work being submitted on time to a high standard
has been demonstrated with limited guidance, an extensive list of sources
used and a low similarity report

Demonstrate convergent/lateral/ creative thinking

thinking has taken place with regards the assessment of the contribution of
training and developemnt to the effective operation of a business
thinking has been shown for the discussion on how law affected HRM
and innovative though has been shown in predictions a