Organisation and Behaviour

UK COLLEGE OF BUSINESS AND COMPUTING

Module Booklet

Course: EDEXCEL BTEC (HND) BUSINESS

Group: Ed excel Level

Module: Unit 3 – Organisation and Behaviour

Module type: Core

Module Code: H/601/0551

Module Credit: 15

Teaching Period: (15+6 weeks)

Level: 4 (QCF)

Contact Hours: (15*3+6*3 =63)

Lecturers: 15 weeks

Revision Clinic: 3 week

Feedback and assignment guidance: 3 weeks

Lecturer: Jackline Mutugi

Start date: 30th September 2013

Day: Mondays and Fridays

Time: 10.00 to 5.00

Room: Lords House

Term: Sept 2013- Jan 2014

CONTENTS

INTRODUCTION, AIMS AND OBJECTIVES

MODULE OUTLINE AND TEACHING METHODS

READING AND COURSE PREPRATION

LECTURE WITH DETAILED COURSE PROGRAMME AND OBJECTIVES

ASSESSMENT DETAILS

1. INTRODUCTION

This unit focuses on the behaviour of individuals and groups within organisations. It explores the links between the structure and culture of organisations and how these interact and influence the behaviour of the workforce. The structure of a large multi-national company with thousands of employees worldwide will be very different from a small local business with 20 employees. The way in which an organisation structures and organises its workforce will impact on the culture that develops within the organisation. This system of shared values and beliefs will determine and shape the accepted patterns of behaviour of an organisations workforce. The culture in

organisations that differ in size, for example, or are from different sectors of the economy can be very different.

The structure and culture of an organisation are key factors which contribute to motivating the workforce at all levels of the organisation. The Japanese were instrumental in developing a culture of ‘continuous improvement through teamwork’ in their manufacturing industry. This culture has now been exported around the world and encapsulates the way in which structure and culture contribute to patterns of behaviour in the workplace. This unit will develop learner understanding of the behaviour of people within organisations and of the significance that organisational design has on shaping that behaviour.

Aim:

The aim of this unit is to give learners an understanding of individual and group behaviour in organisations and to examine current theories and their application in managing behaviour in the workplace

Key Objectives:

Learning Outcomes and assessment criteria:

On successful completion of this unit a learner will:

1.1 Understand the relationship between organisational structure and culture

Types of organisation and associated structures: functional, product-based, geographically based, multi-functional and multi-divisional structures, matrix, centralisation and decentralisation; organisational charts; spans of control; internal and external network structures; flexible working

Organisational culture: classification of organisational culture – power culture, role culture, task culture, person culture; cultural norms and symbols; values and beliefs; development of organisational culture.

Diagnosing behavioural problems: concepts; principles; perspectives; methodology

Perception: definition; perceptual selection; perception and work behaviour; attitude; ability and aptitude; intelligence

Significance and nature of individual differences: self and self-image; personality and work

behaviour; conflict

Individual behaviour at work: personality, traits and types; its relevance in understanding self and others

2.2 Understand different approaches to management and leadership

Development of management thought: scientific management; classical administration; bureaucracy; human relations approach; systems approach; contingency approach

Functions of management: planning; organising; commanding; coordinating; controlling

Managerial roles: interpersonal; informational; decisional

Nature of managerial authority: power; authority; responsibility; delegation; conflict

Frames of reference for leadership activities: opportunist; diplomat; technician; achiever; strategist; magician; pluralistic; transformational; change

3.3 Understand ways of using motivational theories in organisations

Motivation theories: Maslow’s Hierarchy of Needs; Herzberg’s Motivation – Hygiene theory; McGregor’s Theory X and Y; Vroom and Expectancy theories; Maccoby, McCrae and Costa –personality dimensions

Motivation and performance: rewards and incentives; motivation and managers; monetary and non-monetary rewards

Leadership: leadership in organisations; managers and leaders; leadership traits; management style; contingency approach; leadership and organisational culture

Leadership and successful change in organisations: pluralistic; transformational; communications; conflict

4.4 4 Understand mechanisms for developing effective teamwork in organisations

Teams and team building: groups and teams; informal and formal groups; purpose of teams; selecting team members; team roles; Belbin’s theory; stages in team development; team building; team identity; team loyalty; commitment to shared beliefs; multi-disciplinary teams

Team dynamics: group norms; decision-making behaviour; dysfunctional teams; cohesiveness

Impact of technology on team functioning: technology; communication; change; networks and virtual teams; global and cross-cultural teams

Section 2: Learning Outcomes and assessment criteria

LO1 Understand the relationship between organisational structure and culture

1.1 Compare and contrast different organisational structures and culture

1.2 Explain how the relationship between an organisation’s structure and

culture can impact on the performance of the business

1.3 Discuss the factors which influence individual behaviour at work

LO2 Understand different approaches to management and leadership

2.1 compare the effectiveness of different leadership styles in different organisations

2.2 explain how organisational theory underpins the practice of management

2.3 evaluate the different approaches to management used by different organisations

LO3 Understand ways of using motivational theories in organisations

3.1 discuss the impact that different leadership styles may have on motivation in organisations in periods of change

3.2 compare the application of different motivational theories within the workplace

3.3 evaluate the usefulness of a motivation theory for managers

LO4 Understand mechanisms for developing effective teamwork in organisations

4.1 explain the nature of groups and group behaviour within organisations

4.2 discuss factors that may promote or inhibit the development of effective teamwork in organisations

4.3 evaluate the impact of technology on team functioning within a given organisation

Section 3: Teaching and learning Methods

It is recommended that a range of strategies be used to deliver this unit. Discussion, debate, individual workplace comparisons and use of case studies are all elements of this unit. Where groups of learners are from one organisation or sector, consideration of cultural issues can be based upon the needs of the organisation or sector. Video footage, not necessarily relating to business or management, or acting could be used to illustrate some aspects of a business. The use of investigative tools is recommended to encourage both self awareness and the practical application of the insights gained.

Section 4: Assessment Methods -Summary

A key feature of the assessment strategy for this unit is the practical application of the theoretical content to an organisational situation at strategic level. Learners who have the support of their organisations could develop individual assessment plans using opportunities identified from their workplace. The assessment will consist of three elements, an individual report individual and a group presentation

Programme Specification

Accrediting Body: EDEXCEL

Course: BTEC HND IN BUSINESS

Unit: 3 Organisation and Behaviour

Wk

Lecture Schedule

Outcome of session

You need to reflect the outcome of the session.

Activity/seminar and formative assessment

Resources

1

Introduction to the module, compare and contrast different organisational structures and culture (1.1)

Introduction to the module, mode of assessment, awareness of the awarding body, assessment criteria and the mode of assessment.

Background of the expectations of the awarding body.

Please indicate the books to be referred.

Module handbook.

2

The relationship between an organisation’s

structure and culture can impact on the performance of

the business(1.2)

Explain the relationship between the structure, culture and performance in an organisation

Addressing learning outcome 1.2

Power point slides

3

The factors which influence individual behaviour

at work (1.3)

Analyse factors that influence how individuals behave at the workplace..

Addressing learning outcome 1.3.

Power point slides

4

compare the effectiveness of different leadership styles

in different organisations (2.1)

Explain the different leadership styles in different organisations and their effectiveness.

Addressing learning outcome 2.1.

Power point slides

5

Explain how organisational theory underpins the

practice of management (2.2)

Explain the organisation theory and its importance to the management practice.

Discussion and addressing learning outcome 2.2

Power point slides.

6

evaluate the different approaches to management used

by different organisations (2.3)

Explain the different approaches to management and their effectiveness.

Discussion and addressing learning outcome 2.3.

Case study and power point slides.

7

discuss the impact that different leadership styles may

have on motivation in organisations in periods of change (3.1)

Analyse different leadership styles and their effect on motivation and change management

Discussion and addressing learning outcome 3.1.

Case study and power point slides.

8

compare the application of different motivational

theories within the workplace (3.2)

Analyse and evaluate different motivational theories within the workplace.

Addressing learning outcome 3.2.

Case study and power point slides.

9

evaluate the usefulness of a motivation theory for

Managers (3.3)

Analyse different motivation theories and their usefulness to managers.

Discussion and addressing learning outcome 3.3.

Case study and power point slides.

10

explain the nature of groups and group behaviour within

organisations (4.1)

Describe and analyse groups and group behaviour within an organisation

Discussion and addressing learning outcome 4.1.

Case study and power point slides.

11

discuss factors that may promote or inhibit the

development of effective teamwork in organisations (4.2)

Analyse teamwork related factors that affects their effectiveness.

Addressing learning outcome 4.2.

Power point slides.

12

evaluate the impact of technology on team functioning

within a given organisation (4.3)

Analyse how technology impacts on teams.

Discussion and addressing outcome 4.3.

Power point slides.

13

Teach

14

Expand your teaching plan for 15 weeks.

15

Revision

16

Assignment support

17

Assignment support

18

Assignment support

19

Assessment and feedback

20

Assessment and feedback

21

Assessment and feedback

Recommended text and links:

Mullins, Laurie (2007). Management and organisational behaviour. Financial times management, Harlow.

BPP Learning Media. (2013). HNC/HND Organisation and behaviour.

Bratton, Johan (2010). Work and organisational behaviour. Palgrave, Macmillan.

Butler, Michael and Ed Rose (2011). Introduction to organisational behaviour. Chartered Institute of Personnel and Development.

Journals and newspapers

Newspapers on management issues.

Journals on organisational behaviour

Websites

www.bized.ac.uk provides case studies appropriate for educational purposes.

www.cmi.co.uk

-The Chartered Institute of Management’s site contains a useful knowledge centre

www.ft.com -The Financial Times business sections

www.thetimes100.co.uk -Multimedia resources

Wk

Session Update

Date

Signature

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

Lecturer: Contact details and email address.

Campus: Wentworth house

Contact details:

Assessment:

The module will be assessed meeting all the LO as specified by the awarding body, Ed Excel.

Please read the instructions carefully while addressing the tasks specified.

Contribution: of the module

Outline Details: report approx 4000 words. Details enclosed in the assignment brief.

Teaching and Learning Activities

The module tutor(s) will aim to combine lectures with tutorial activities. This environment will provide opportunities for the student to understand the course material through case study and text and to apply it in a practical way. The intent is to facilitate interactive class activities, and discussion about the significant role of research in a global and local business environment.

2.3 Teaching Ethos

The college’s approach towards teaching and learning is simple and effective. The main aim of UKCBC is to assist learners in maximising their potential by ensuring that they are taught clearly and effectively. This will enable students to engage in the learning environment and promote success in both their academic studies and subsequent career.

2.3.1 Methods of Delivery:

LECTURES:

These will be developed around the key concepts as mentioned in the indicative course content and will use a range of live examples and cases from business practice to demonstrate the application of theoretical concepts. This method is primarily used to identify and explain key aspects of the subject so that learners can utilise their private study time more effectively.

SEMINARS:

These are in addition to the lectures. The seminars are designed to give learners the opportunity to test their understanding of the material covered in the lectures and private study with the help of reference books. This methodology usually carries a set of questions identified in advance. Seminars are interactive sessions led by the learners. This method of study gives the learner an excellent opportunity to clarify any points of difficulty with the tutor and simultaneously develop their oral communication skills.

CASE STUDIES: An important learning methodology is the extensive use of case studies. They enable learners to apply the concepts that they learn in their subjects. The learners have to study the case, analyse the facts presented and arrive at conclusions and recommendations. This assists in the assessment of the learner’s ability to apply to the real world the tools and techniques of analysis which they have learnt. The case study serves as a supplement to the theoretical knowledge imparted through the course work.

Plagiarism:

Any act of plagiarism will be seriously dealt with according to the colleges and awarding bodies’ regulations. In this context the definition and scope of plagiarism are presented below:

Plagiarism is presenting someone’s work as your won. It includes copying information directly from the web or books without referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework form another student and submitting it as your own work. Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the college procedure. (For further details please refer to the plagiarism policy and the student code of conduct.)

Assessment:

The module will be assessed meeting all the LO as specified by the awarding body, Ed Excel.

Please read the instructions carefully while addressing the tasks specified.

Contribution: 100% of the module

Outline Details: report approx 4000 words. Details enclosed in the assignment brief

ASSESSEMENT

Unit: 3 – Organizations and Behaviour

Learning Hours: 63 Hours. Self-learning hours: 87 hours.

Course: HND Business – Level CREDIT VALUE: 15 CREDITS

Term: Sept 2013- Jan 2014

Lecturer: Jackline Mutugi

Verifier: Sunita Kotta

Learners Name

Registration Number

Learners Declaration: I certify that the work submitted for this unit is my own:

Signed:

Hand out Date: Submission Date:

The Following Sections to be completed by the assessor:

Center Name:

UKCBC

Center Number:

Please note that the assessors signature below denotes conformation that he/she has in no way influenced the outcome of the assessment:

Assessors Name:

Jackline Mutugi

Assessors Signature:

Has the unit been Internally Verified? Y/N

Date of verification:

Internal verifiers signature:

Internal verifiers assignment brief:

Due Dates

Issue Date

28th September

Due Task- 1

25th October

Final Due Date starts from

24/01/14

Due Task- 2

12thNovember

Deadline for May intake where E-Learning will be blocked

Due Task- 3

19th December

Deadline for Sept intake

Due Task – 4

16th January

Outcome

Evidence for the criteria to pass.

Assessors decision

Internal verification decision. (agree, disagree)

TASK 1 :

You are required to carry out a research as specified in the assignment brief and use supportive materials like books, websites, etc—and give a feedback to the findings on P1.1,1.2,1.3. The answers need to be reflected to the instructions as specified and chosen for the purpose. Answers without application to the scenario will be marked as resubmission.

LO 1- Understand the relationship between organisational structure and culture

P1.1- Compare and contrast the organisation structure and culture of ASDA PLC to that of British airlines.

P1.1

(P,M,D)

P1.1

(P,M,D)

P1.2- Explain how the relationship between Asda’s structure and culture impacts on its performance.

P1.2

(P,M,D

P1.2

(P,M,D

P1.3- Discuss the factors which influence the behaviour of ASDA’s employees at work giving relevant examples.

P1.3

(P,M,D)

P1.3

(P,M,D)

Summarized Feedback for Task 1

(reflecting 1.1, 1.2, 1.3, 1.4, Pass merit and distinction.)

IV comments towards

Task 1

TASK 2

You are required to carry out a research as specified in the assignment brief and use supportive materials like books, websites, etc—and give a feedback to the findings on P2.1,2.2,2.3. The answers need to be reflected to the instructions as specified and chosen for the purpose. Answers without application to the scenario will be marked as resubmission.

LO2 Understand different

approaches to management

and leadership

P2.1- Compare the effectiveness of the leadership styles used by the CEO in ASDA to that used by British airways CEO.

P 2.1

(P,M,D)

P 2.1

(P,M,D)

P2.2.– Identify any organizational theory practiced at ASDA and Explain how organizational theory underpins the practice of management

P 2.2

(P,M,D)

P 2.2

(P,M,D)

P2.3– Evaluate the different approaches to management used by ASDA to that used by British Airways.

P 2.3

(P,M,D)

P 2.3

(P,M,D)

Summarized Feedback for Task 2(reflecting 2.1, 2.2, 2.3, Pass merit and distinction.)

IV comments towards

Task 2

TASK 3 You are required to carry out a research as specified in the assignment brief and use supportive materials like books, websites, etc—and give a feedback to the findings on P3.1,3.2,3.3. The answers need to be reflected to the instructions as specified and chosen for the purpose. Answers without application to the scenario will be marked as resubmission.

TASK 3

LO3 Understand ways of using

motivational theories in

organisations

P3.1- What types of changes could ASDA engage in? Discuss the impact that different leadership styles may have on motivation of ASDA’s staff in periods of changes.

P 3.1

(P,M,D)

P 3.1

(P,M,D)

P3.2- Compare the application of different motivational theories with special reference to ASDA’s employees as Maslow’s hierarchy of needs, Vroom expectancy theories and McGregor’s theory X and y —–. Which theory is most applicable and why?

P 3.2

(P,M,D)

P3. 2

(P,M,D)

P3.3- Evaluate the usefulness of a motivational theory for managers. How could a theory like Hertzberg’s motivation theory be useful and relevant to the managers of ASDA?

P 3.3

(P,M,D)

P 3.3

(P,M,D)

Summarized Feedback for Task 3(reflecting 3.1, 3.2, 3.3, 3.4, Pass merit and distinction.)

IV comments towards

Task 3

TASK 4

You are required to carry out a research as specified in the assignment brief and use supportive materials like books, websites, etc—and give a feedback to the findings on P4.1,4.2,4.3. The answers need to be reflected to the instructions as specified and chosen for the purpose. Answers without application to the scenario will be marked as resubmission

LO4 Understand mechanisms for

developing effective

teamwork in organisations

P4.1 Explain the nature of the various groups that may exist among ASDA’s staff and how they may influence the group behaviour.

P4.1

(P,M,D)

P4.1

(P,M,D)

P4.2 Discuss the factors that may promote or inhibit the development of effective teamwork among the employees of ASDA PLC.

P4.2

(P,M,D)

P4.2

(P,M,D)

P4.3 Evaluate the impact of technology on team functioning within ASDA PLC.

P 4.3

(P,M,D)

P 4.3

(P,M,D)

Summarized Feedback for Task 4(reflecting 4.1, 4.2, 4.3, Pass merit and distinction.)

IV comments towards

Task 4

Merit grades awarded

M1

M2

M3

P1

P2

P3

P4

Distinction grades awarded

D1

D2

D3

Resubmit :

Any other comments

Grade given by the Assessor:

Pass Merit Distinction

Assessors Signature: Date:

IV Grading Check: Comments if any:

Agree

Disagree Modify grade to

IV signature:

Date:

Students feedback:

Student Signature: Date:

I assure that this is my work. Any act of plagiarism will be seriously dealt with according to the colleges and awarding bodies’ regulations. In this context the definition and scope of plagiarism are presented below:

Plagiarism is presenting someone’s work as your won. It includes copying information directly from the web or books without referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework form another student and submitting it as your own work. Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the college procedure. (For further details please refer to the plagiarism policy and the student code of conduct.)

ASSIGNMENT

LO 1- Understand the relationship between organisational structure and culture

TASK 1

You are required to carry out a research as specified in the assignment brief and use supportive materials like books, websites, etc—and give a feedback to the findings on P1.1,1.2,1.3. The answers need to be reflected to the instructions as specified and chosen for the purpose. Answers without application to the scenario will be marked as resubmission.

P 1.1 Compare and contrast the organisation structure and culture of ASDA PLC to that of British airlines. Compare and contrast the organisation structure and culture of ASDA PLC to that of British airlines.

P 1.2 Explain how the relationship between Asda’s structure and culture impacts on its performance.

P 1.3 Discuss the factors which influence the behaviour of ASDA’s employees at work giving relevant examples

LO2- Understand different approaches to management and leadership

Task 2

You are required to carry out a research as specified in the assignment brief and use supportive materials like books, websites, etc—and give a feedback to the findings on P2.1,2.2,2.3. The answers need to be reflected to the instructions as specified and chosen for the purpose. Answers without application to the scenario will be marked as resubmission.

P 2.1 Compare the effectiveness of the leadership styles used by the CEO in ASDA to that used by British airways CEO.

P 2.2 Identify any organizational theory practiced at ASDA and explains how organizational theory underpins the practice of management

P 2.3 Evaluate the different approaches to management used by ASDA to that used by British Airways.

LO 3 Understand ways of using motivational theories in organizations

Task 3

You are required to carry out a research as specified in the assignment brief and use supportive materials like books, websites, etc—and give a feedback to the findings on P3.1,3.2,3.3. The answers need to be reflected to the instructions as specified and chosen for the purpose. Answers without application to the scenario will be marked as resubmission.

P 3.1 What type of changes could ASDA have engaged in, Discuss the impact that different leadership styles may have on motivation of ASDA’s staff in periods of changes.

P 3.2 Compare the application of different motivational theories with special reference to ASDA’s employees as Maslow’s hierarchy of needs, Vroom expectancy theories and McGregor’s theory X and y —–. Which theory is most applicable and why?

P 3.3 Evaluate the usefulness of a motivational theory for managers. How could a theory like Hertzberg’s motivational theory be useful and relevant to the managers of ASDA?

LO 4 – Understand mechanisms for developing effective teamwork in organizations.

Task 4

You are required to carry out a research as specified in the assignment brief and use supportive materials like books, websites, etc—and give a feedback to the findings on P4.1,4.2,4.3. The answers need to be reflected to the instructions as specified and chosen for the purpose. Answers without application to the scenario will be marked as resubmission.

P 4.1 Explain the nature of the various groups that may exist among ASDA’s staff and how they may influence the behaviour of staff.

P 4.2 Discuss the factors that may promote or inhibit the development of effective teamwork among the employees of ASDA PLC.

P 4.3 Evaluate the impact of technology on team functioning within ASDA PLC.

Assignment Guidelines:

Use a standard report structure, Word-process the report and use Normal script of a proper font size 12.

Produce an academic report, detailing the above issues with a word limit of 4000 to 4500 words.

Complete the title page and sign the statement of authenticity.

The Assignment sheet should be attached in the front.

Submit the document in a folder in the form of a file as well as a soft copy on the submission date.

It should be uploaded on E-Learning platform before the deadline and submitted to ——– and sign the submission form of the college.

Assignments submitted after the deadline will not be accepted unless mitigating and may be entitled for a late fee.

Collusion and Plagiarism must be avoided.

Start each answer on a new page and pages should be numbered. Highlight each question clearly.

Include a Bibliography at the end of the assignment and use a standard referencing as Harvard referencing system.

All work should be comprehensively referenced and all sources must be fully acknowledged, such as books and journals, websites (include the date of visit), etc.

Try to give the page numbers, publishers’ details and the year of publication

In order to pass you need to address all the LO

In order to get a merit you need to address the characteristics of M1, M2,M3

In order to get a Distinction you need to address the characteristics of D1, D2 and D3. Use a common format for the questions, for example:

Introduction (analyze the question.)

Underpinning Knowledge (write about the relevant theory/points)

Applied knowledge(Data Analysis)

Conclusions and Recommendations (summarizing the whole scenario keeping in view pass, merit, distinction criteria.)

Student feedback form with the Assessment Grid indicating their pass, merit and distinction:

Name: Registration Number:

Unit: Organizations and Behaviour

Outcomes/criteria:

Indicative characteristics

Possible evidence

Feedback

P1.

P2.

P3.

P4.

As per the assessment criteria specified for pass

Do

Do

Do

Task 1

Task 2

Task 3

Task 4

Merit Description:

M. Identify and apply strategies to find appropriate solutions.

. Relevant theories and techniques have been applied.

. Effective judgments have been made.

. Complex problems with more than one variable have been explored.

. An effective approach to study and research has been used.

M2. Select/ design and apply appropriate methods/ techniques.

. A range of methods and techniques has been applied.

. A range of sources of information used.

. The selection of methods and techniques justified.

. Complex information/data have been synthesized and processed.

.Appropriate learning methods/ techniques applied.

M3. Present and communicate appropriate findings.

. Appropriate structure and approach has been used.

. Logical and coherent arguments have been presented

. Technical language accurately used.

. A range of methods of presentation has been used.

. Familiar and unfamiliar contexts have been used.

. It is appropriate for familiar and unfamiliar audiences.

Distinction Description:

D1. Use critical reflection to evaluate own work and justify valid conclusion.

. Synthesis has been used to generate and justify valid conclusions

. The validity of results has been judged

. Self-criticism of approach has taken place.

. Evaluation has taken place using defined criteria

. Realistic improvements have been proposed against defined characteristics for success.

D2. Take responsibility for managing and organizing activities.

Autonomy/independence demonstrated

Substantial activities/projects or investigations have been planned, managed and organized.

The unforeseen has been accommodated.

The importance of interdependence has been recognized.

D3. Demonstrate convergent, lateral and creative thinking

Ideas generate and decisions taken

Convergent and lateral thinking have been applied

Capacity for innovation and creative thought has been used.

Receptiveness to new ideas has demonstrated.

Unfamiliar contexts have been applied.