NVQ Level 3

Learning Outcomes:

1. Understand how duty of care contributes to safe practice

[1.1] Explain what it means to have a duty of care in own work role

(1.2) Explain how duty of care relates to the duty of candor

[1.3] Explain how duty of care contributes to the safeguarding or protection of individuals

2. Know how to address conflicts or dilemmas that may arise between an individual’s rights and the duty of care

[2.1] Describe conflicts or dilemmas that may arise between the duty of care and individuals rights

[2.2] Describe how to manage risks associated with conflicts or dilemmas between an individual’s rights and the duty of care

[2.3] Explain where to get additional support and advice about conflicts and dilemmas

3.  Know how to respond to complaints

[3.1] Describe how to respond to complaints.