Manage team effectiveness

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STUDENT ASSESSMENT TASKS

BSBTWK502 Manage Team Effectiveness

Version: V1.0

Triple Five Group Pty Ltd T/A Pinnacle Institute

RTO No: 41329 | ABN: 42 607 056 959 | CRICOS: 03942G

MANAGE TEAM EFFECTIVENESS

BSBTWK502

 

 

 

 

 

 

  Introduction

The assessment tasks for BSBTWK502 Manage team effectiveness are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.

Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.

Assessment for this unit

BSBTWK502 Manage team effectiveness describes the performance outcomes, skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

For you to be assessed as competent, you must successfully complete two assessment tasks:

Assessment Task 1: Knowledge questions – You must answer all questions correctly.

Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio.

 

 

  Assessment Task 1: Knowledge questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:

review the advice to students regarding answering knowledge questions in the Business Works Student User Guide

comply with the due date for assessment which your assessor will provide

adhere with your RTO’s submission guidelines

answer all questions completely and correctly

submit work which is original and, where necessary, properly referenced

submit a completed cover sheet with your work

avoid sharing your answers with other students.

 

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Assessment information

Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:

where this task should be completed

the maximum time allowed for completing this assessment task

whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

 

Questions

Provide answers to all of the questions below:

Outline one positive impact of group dynamics on team performance and one negative impact of group dynamic on team performance.

Explain why a team would need a team performance plan.

Complete the table below to show various methods that can be used to help overcome the following scenarios:

The team needs to complete a project by a certain deadline.
The team members do not understand the reason for undertaking the project or their own involvement in it.
The team members are a diverse group and have many different outcomes in mind. They are struggling to organise themselves as a team.
The team are struggling to communicate effectively. There have been a few miscommunications lately as some employees are using email and some are verbally providing updates and then forgetting what was said.

Provide at least five examples of communications in the workplace which can contribute to team morale and cohesion by completing the table below:

In light of the Covid-19 pandemic and employees working from remote locations, provide examples of two tools or techniques for creating collaboration between team members.

Team leaders need to develop strategies to ensure that their team members have input into planning, decision making and operational aspects of work. Describe at least three strategies that can be used to accomplish this.

Explain how to give constructive feedback to a team member.

Explain what is meant by reaching consensus in a team.

Describe two strategies for reaching consensus in a team.

Outline two ways that issues can be identified by team members.

Describe three strategies a team leader can use to help resolve issues in a team.

 

  Assessment Task 2: Project Portfolio

Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.

You will need access to:

a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access

your learning resources and other information for reference

Project Portfolio template

BSBTWK502 Simulation Pack.

Ensure that you:

review the advice to students regarding responding to written tasks in the Business Works Student User Guide

comply with the due date for assessment which your assessor will provide

adhere with your RTO’s submission guidelines

answer all questions completely and correctly

submit work which is original and, where necessary, properly referenced

submit a completed cover sheet with your work

avoid sharing your answers with other students.

 

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Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:

where this task should be completed

how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

 

 

Activities

Complete the following activities:

Carefully read the following:

  This project is about leading teams in the workplace and actively engaging with the management of the organisation. You need to demonstrate that you can manage the effectiveness of at least one work team.

You can do this based on the assumption that you are the team leader or manager of a team within the case study business provided in the Simulation Pack for this unit or a business that you work for, if applicable. It’s important that this business has organisational objectives already developed. Speak to your assessor to get approval if you want to base this on your own business.

If you choose the case study business, you may select any of the teams that form part of the organisation to base your project on. You may assume the role of manager. If it is your own business, then you may choose any team that forms part of your workplace and in which you are involved.

Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, basing your project on real relationships with classmates or work colleagues will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way!
You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. Before you begin, complete page 5 of your Project Portfolio.

Establish a team

  Make sure you are familiar with the business you are basing this assessment on and have read through the necessary background information, policies and procedures that apply. For the case study business, this is all of the documents included in the Simulation Pack. If it’s your own business or a business where you are working or are familiar with, it’s important at this step that you have your business or case study approved by your assessor.

If you are using a real business, you will use your current team members to base this project on. If using the case study in a classroom or online situation, choose a group of at least three students who will act as your work team throughout the project. Open the Simulation pack, read through the case study and select the team you would like to base your assessment on.

Work through Section 1 of your Project Portfolio. As part of this step, you will need to:

Specify your work team, or specify which team your group chose if you’re using the case study.

Outline the roles of each member of the team. If you are using the case study, each of you will have a turn to be the manager.

State the purpose of the team

Establish team objectives

  In a group round-table style discussion with your team and at least one stakeholder present, outline all the tasks the team must do to accomplish the expected outcomes.

The discussion should last for at least 15 minutes, but not more than 30 minutes. If you are using the case study, your assessor will assume the role of stakeholder. If you are basing the project on your workplace, the stakeholder might be a line manager or any member of senior management.

Ensure that each team member has a turn to participate in planning the tasks, share what they expect outcomes will be and decide as a team how performance will be measured.

As a team, making sure consensus is reached:

create a list of tasks to be undertaken

allocate the tasks to the team members based on their strengths and abilities

set the start and end date for each activity

set the KPIs for each team member

Write a Performance Plan

  Use the Internet to find an example of a Performance Plan. Use the information you recorded in your Project Portfolio during the previous activities to write your own Team Performance Plan and attach it to your Project Portfolio at the end of Section1. The written plan should include:

The team vision or a team purpose statement

Main tasks and responsibilities of each team member

Performance measures/ Key Performance Indicators (KPIs)

Start and end date for each activity

  Complete Section 1 of your Project Portfolio and submit to your assessor.

Facilitate team cohesion

  Assume some weeks have passed and the team have implemented their Performance Plan and are working on their tasks. It has come to your attention that the team is not working cohesively and that they are not sharing information and are duplicating work.

In order to support your team in achieving their performance outcomes, you will provide coaching on team cohesion and collaboration. This will be a 10-minute session and you may use slides, visual aids or video clips in your coaching session.

If you are basing this on the case study, everyone in your group will have a turn to be the manager and present their coaching to the rest of the group. If this is your own workplace, this will be the members of your own team that you are providing coaching for.

The assessor will advise you of the date and time of your team meeting so that you can prepare in advance.

Use your Project Portfolio to outline the main points and attach your slides or links to the videos you use.

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This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated.
  Complete Section 2 of your Project Portfolio and submit to your assessor.

Develop or modify policies and procedures

 

 

 

Despite your efforts to support your team through coaching, the team is still struggling to work cohesively. One of the issues the team identified is that one of the team members are not performing their tasks and is using the Internet for personal reasons during work hours. This is creating conflict within the team.

You will address this concern by developing a policy for Internet usage.

Use the Policy and Procedures Template provided for you in the Simulation Pack to create an Internet Usage Policy within the context of the business you are basing your assessment on.

Attach your Internet Usage Policy to your Project Portfolio to Section 2 of your portfolio.

Facilitate teamwork

  Assume three months have gone by. Have a meeting and allow each team member to provide a 5–10-minute update on how their tasks are going.

Take turns to assume the role as manager and do the following:

give feedback to team members on team effort and contributions

encourage team members to take responsibility for team activities

help to identifying work performance problems by addressing each of the issues, concerns and problems identified by team members

help to resolve issues using your own problem-solving skills

Your assessor will be looking to see that you can:

provide feedback to encourage, value and reward others

model desired behaviour and practices

encourage and foster shared understanding of purpose, roles and responsibilities

Adapt personal communication style to build positive working relationships

As a team, brainstorm ways to address issues, concerns and problems identified by team members. Outline a process for addressing these concerns by deciding where and how concerns should be raised and who should be involved.

Use your Project Portfolio to record this information.

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This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated.

  Complete Section 2 of your Project Portfolio and submit to your assessor.

Communicating with line management

  Develop an email to your line manager to address the main issue raised by team members, namely that the team is still struggling to collaborate and share information.

Outline the issue

Propose a solution

Attach this email to Section 3 of your Portfolio.

Assume that your line manager has responded to your email and would like you to communicate the following information to the team:

Line management would like the team to start using a new software application to help the team collaborate. You have approval to purchase a subscription to a collaboration tool such as Dropbox, OneDrive or any tool that suits the context, and to implement it.

Develop an email to the team to explain the decision and provide the team with details about the change including when it will be implemented.

Attach this email to Section 3 of your Portfolio.

 

Liaise with stakeholders

  Schedule a meeting with the relevant stakeholders and prepare a short presentation using your choice of software or application e.g., PowerPoint, Keynote, etc. The meeting should last for at least 15 minutes each and no more than 30 minutes.

If you are using the case study, your assessor will assume the role of stakeholder. If you are basing the project on your workplace, the stakeholder will be an internal or external party that has an interest in the project.

Your presentation should contain an overview of how the project is going.

Your assessor will be looking to see that you can:

establishing open communication processes with diverse stakeholders

Address unresolved issues, concerns and problems raised by stakeholders

demonstrate effective communication skills including:

Speaking clearly and concisely

Using non-verbal communication to assist with understanding

Asking questions to identify required information

Responding to questions as required

Using active listening techniques to confirm understanding.

Ask for feedback from relevant stakeholders and take notes. Transfer this information to Section 3 of your Project Portfolio.

Submit your completed Project Portfolio

  Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary.

Submit to your assessor for marking.