Manage team effectiveness

BSBTWK502 Manage team effectiveness
Release: 1
BSBTWK502 Manage team effectiveness Date this document was generated: 10 February 2021
Approved Page 2 of 4
© Commonwealth of Australia, 2021 PwC’s Skills for Australia
BSBTWK502 Manage team effectiveness
Modification History

Release Comments
Release 1 This version first released with BSB Business Services
Training Package Version 7.0.

This unit describes the skills and knowledge required to lead teams in the workplace and to
actively engage with the management of the organisation.
The unit applies to individuals working at a managerial level who lead and build a positive
culture within their work teams. At this level, work will normally be carried out using
complex and diverse methods and procedures requiring the exercise of considerable discretion
and judgement. It will also involve using a range of problem solving and decision-making
No licensing, legislative, regulatory or certification requirements apply to this unit at the time
of publication.
Unit Sector
Social Competence – Teamwork and Relationships
Elements and Performance Criteria

Elements describe the
essential outcomes.
Performance criteria describe the performance needed to
demonstrate achievement of the element.
1. Establish team
performance plan
1.1 Identify team purpose, roles, and responsibilities according to
organisational and task objectives
1.2 Develop performance plans with expected outcomes, key
performance indicators (KPIs) and goals for work team
1.3 Support team members in meeting expected performance
2. Develop and facilitate
team cohesion
2.1 Develop strategies for facilitating team member input into
planning, decision making and operational aspects of team tasks
2.2 Develop or modify policies and procedures for promoting team
member accountability for personal work and team tasks

BSBTWK502 Manage team effectiveness Date this document was generated: 10 February 2021
Approved Page 3 of 4
© Commonwealth of Australia, 2021 PwC’s Skills for Australia

2.3 Provide feedback to team members on team effort and
2.4 Develop processes for identifying and addressing issues,
concerns and problems identified by team members
3. Facilitate teamwork 3.1 Encourage team members to participate in and to take
responsibility for team activities
3.2 Support the team in identifying and resolving work performance
3.3 Promote work team collaboration through individual behaviour
4. Liaise with
4.1 Establish and maintain open communication processes with
relevant stakeholders
4.2 Communicate information from line management to the team
4.3 Communicate and follow-up unresolved issues, concerns and
problems raised by team members with line management
4.4 Address unresolved issues, concerns and problems raised by

Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in
the performance criteria that are required for competent performance.

Reading Analyses and interprets textual information from the
organisation’s policies, goals and objectives to establish team
goals or to determine corrective action
Writing Prepares workplace documentation that communicates complex
information clearly and effectively
Oral Communication Engages in discussions or provides information using appropriate
vocabulary and non-verbal features
Uses listening and questioning techniques to confirm
understanding and to engage the audience
Enterprise and
Identifies how own role contributes to broader organisational
Modifies or develops policies and procedures to achieve
organisational goals
Teamwork Selects and uses appropriate conventions and protocols when
communicating with diverse stakeholders
Uses interpersonal skills to gain trust and confidence of team and
provides feedback to others in forms that can be understood and

BSBTWK502 Manage team effectiveness Date this document was generated: 10 February 2021
Approved Page 4 of 4
© Commonwealth of Australia, 2021 PwC’s Skills for Australia

Adapts personal communication style to build positive working
relationships and to show respect for the opinions, values and
particular needs of others
Planning and
Develops, implements and monitors plans and processes to ensure
team effectiveness
Monitors and actively supports processes and development
activities to ensure the team is focused on work outcomes
Plans for unexpected outcomes and implements creative responses
to overcome challenges

Unit Mapping Information
Supersedes and is equivalent to BSBWOR502 Lead and manage team effectiveness.
Supersedes but is not equivalent to:
BSBMGT520 Plan and manage the flexible workforce
BSBWRK409 Prepare for and participate in dispute resolution.
Companion Volume Implementation Guide is found on VETNet –