Leadership for Global Hospitality

LGH602 Assessment 1 Brief Case Study Week Due 4 (20/11/2021) Page 1 of 5
Task Summary
Develop a case study on the leadership demonstrated by a hospitality organisation in
relation to
one (1) of the following 4 global hospitality leadership situations:
1. Ethics (for example, commissions to online travel agents, overbooking, etc.)
2. Sustainability
3. Employee relations (for example, salary, benefits, working environment, expatriate
workers, etc.)
4. Cultural diversity
You should first identify one of the four areas for discussion that are listed and then choose a
hotel leader/brand or hospitality organisation which is focussing on that issue.
You can use your personal experiences of working in hotels or other hospitality sectors, or
you can research a hotel leader/brand or other hospitality organisation online.

Subject Code and Title LGH602 Leadership for Global Hospitality
Assessment Individual Case Study Report
Individual/Group Individual
Length 1,500 words (+/- 10%)
Learning Outcomes This assessment addresses the following Subject Learning
a) Provide a comprehensive explanation of the role of
leadership in the context of the global hotel sector.
c) Investigate and critically reflect on the emerging
contemporary drivers in effective leadership, including
adaptive leadership, ethics, sustainability, diversity, cultural
and emotional intelligence in relation to students’
Submission Due by 11:55pm AEST/AEDT/ACST/ACDT Sunday of Week 4.
Weighting 25%
Total Marks 100 marks

LGH602 Assessment 1 Brief Case Study Week Due 4 (20/11/2021) Page 2 of 5
Your case study report should consider the following points, using this suggested format:
Torrens Assessment Cover Sheet
Table of Contents
– outlining what the topic of the report is and then briefly discuss what the
reader will learn from reading the report. It usually does not include any referencing.
Context for the Case Study
1.1. Explain the area of discussion you have chosen (ethics, sustainability, employee
relations, cultural diversity) – why is this an important area for global hospitality?
1.2. Identify and briefly discuss the hotel leader/brand or other hospitality organisation
that has been a leader in this area.
1.3. Why are they a leader in this area – what specific initiatives have been developed
and implemented in relation to the situation?
1.4. How have they been publicly recognised in relation to this situation? (For example,
have they won awards, peer praise, industry recognition etc?)
Leadership Case Study
2.1. What leadership behaviours, attitudes and styles have been used/applied
throughout the implementation of these initiatives? Did they demonstrate any
adaptive or situational leadership in relation to this situation?
2.2. How were these initiatives shared and communicated?
2.3. Are there any ethical issues associated with implementation?
Critical Evaluation
A Critical evaluation of the leadership behaviours, attitudes and styles used – was this
leadership effective? How would you evaluate the leader’s overall response?
Conclusion – summarising the key points that you made in the body of your report,
including the main theory applied. Do not include new information or any references in a
Conclusion. It is simply a summary of previous information.
Reference list – minimum of 6 academic and/or industry-related sources with separate
listing for visuals/images.
Please refer to the Task Instructions for details on how to complete this task.
Task Instructions
Write in the context of the global hospitality industry.
Make sure that you understand the topic and focus on the topic – do not drift into
irrelevant or unnecessary content. If you do not understand the topic, ask your
Learning Facilitator.
The submission will be assessed according to the quality and depth of thought,
relevance and how effectively you have applied the subject material and theories to
the case study, rather than testing how much you can remember and how
theoretically correct it is. Refer to the marking criteria
(see rubrics and the end of this
before submitting and conduct a self-evaluation.
Stay within the maximum word count of 1,500 words +/- 10% (excluding the Table of
Contents, Reference List and Appendices).

LGH602 Assessment 1 Brief Case Study Week Due 4 (20/11/2021) Page 3 of 5
Layout and Presentation
Layout and Presentation of your document is as important as your content. Your assessment
is designed to demonstrate your understanding of a certain topic, so it is important to ensure
that the layout does not compromise this. The report should be in a form and format that
would be acceptable in the business context.
The format is a report not an essay – and this forms part of your grading. Therefore,
students are discouraged from writing lengthy verbose sentences displayed in long chunky
paragraphs. Rather, students are to make use of the recommended table of contents as well
as visuals/images, additional sub-headings, tables, bullet points – aspects which will
improve the readability and reduce the wordiness of the submission (Students will be
penalised for submitting an essay format).
It is essential that you use appropriate APA 7th edition style for citing and referencing
research. Please see more information on referencing here in the
Academic Writing Guide
found via the Academic Skills website.
Blogs, unauthorised biographies, promotional material, and sensational content must be
excluded from the case study report. Students must fully reference all sources of information
with in-text citations and a Reference List
. A minimum of six (6) academic or recognised
industry references are required.
Please note
: formal academic referencing will be strictly enforced at Torrens University
Australia and Blue Mountains International Hotel Management School and any suspected
breaches will be formally reported.
Submission Instructions
To be submitted via Blackboard in as a word document – submissions sent by email directly
to the Learning Facilitator will not be accepted for grading and returned to Student.
Standard Torrens University Australia penalties will apply for late submissions, equivalent to
10% of the total assessment marks for each day the submission is late.
Submit this task via the
Assessment link in the main navigation menu in LGH602
Assessment 1 Individual Case Study Report. The Learning Facilitator will provide feedback
via the Grade Centre in the LMS portal. Feedback can be viewed in My Grades.
Academic Integrity
All students are responsible for ensuring that all work submitted is their own and is
appropriately referenced and academically written according to the Academic Writing Guide.
Students also need to have read and be aware of Torrens University Australia Academic
Integrity Policy and Procedure and subsequent penalties for academic misconduct. These
viewable online.
Students also must keep a copy of all submitted material and any assessment drafts.

LGH602 Assessment 1 Brief Case Study Week Due 4 (20/11/2021) Page 4 of 5
Assessment Rubric

Criteria (100%
The outcome
Fail = Unsatisfactory
Pass = Just
Credit = Good quality
showing more than
Distinction = Superior
quality demonstrating
independent thinking
High Distinction =
Outstanding quality
showing creativity and
and presentation
Communication is
unstructured and
unfocused both in
written word and
document layout.
Some communication is
effective. Acceptable
standard of academic
writing, some errors in
writing and layout of
Can communicate
Effectively – good standard of
academic writing and
well-crafted document
Can communicate in a
superior manner. High
standard of academic
writing, no errors evident.
High standard in document
Can communication high
quality, engaging and
effective manner, extremely
well-crafted document
Attention to
purpose (30%)
Fails to address the
assessment task set.
Some of the work is
focused on the aims and
themes of the assignment.
Has addressed the main
purpose of the assignment
however not in a concise or
coherently manner.
Has addressed the
purpose of the assignment
coherently concisely and
Has addressed the purpose
of the assignment
comprehensively and in a
coherent, concise, and
accurate manner.
Originality (10%) No real attempt at
Originality is marginal to
the basic idea.
Used imagination to produce
an idea with elements of
By taking a variety of
perspectives, presents an
original idea, which has
been evaluated.
Uses creative and lateral
thinking to develop and
present original ideas.
Critical thinking
and critical
Does not exercise
critical thinking skills
and/or does not apply
critical evaluation
Aware of some critical
thinking/critical evaluation
techniques and uses them
with limited success.
A limited range of critical
thinking/critical evaluation
techniques applied with some
A clear range of critical
thinking/critical evaluation
techniques applied with a
good degree of success.
A clear range of critical
evaluation techniques
applied with a high degree
Links to course
readings and
research (20%)
Incomplete research
and links to any course
Limited additional
research and documented
links to the course
Good additional independent
research evident and some
documented links to the
course material.
Excellent research into the
issues with clear links to
class and related readings.
Research of outstanding
quality, clear links to a wide
range of theoretical ideas
and strategic.

LGH602 Assessment 1 Brief Case Study Week Due 4 (20/11/2021) Page 5 of 5

The following Subject Learning Outcomes are addressed in this assessment
SLO a) Provide a comprehensive explanation of the role of leadership in the context of the global hotel sector.
SLO c) Develop and articulate leadership goals and strategies that will consolidate personal leadership capacity through
reflection and involvement in industry simulations.