Lead communication in the workplace

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Assessment Details

Qualification Code/Title

Assessment Type

Assessment 2

Time allowed

Due Date

Location

AHIC

Term / Year

Unit of Competency BSBTWK503 Manage Meetings

National Code/Title

BSBXCM501 Lead communication in the workplace

Student Details

Student Name

Student ID

Student Declaration: I declare that the work submitted

is my own, and has not been copied or plagiarised from

any person or source.

Signature: ____________________________

Date: _____/______/__________

Assessor Details

Assessor’s Name

RESULTS (Please Circle)

SATISFACTORY

NOT SATISFACTORY

Feedback to student:

Student Declaration: I declare that I have

been assessed in this unit, and I have been

advised of my result. I am also aware of my

appeal rights.

Assessor Declaration: I declare that I have conducted a

fair, valid, reliable and flexible assessment with this

student, and I have provided appropriate feedback.

Signature

Signature

Date

Date

Instructions to the Candidates

This assessment is to be completed according to the instructions given below in this document.

Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit.

If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.

Please refer to the College re-submission and re-sit policy for more information.

If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately.

Please read the Tasks carefully then complete all Tasks.

To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a satisfactory result for another Assessment.

This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately.

Resources required completing the assessment tasks are Learner guide, PowerPoint presentation, Unit Assessment Pack (UAP), Access to other learning materials such as textbooks, Access to a computer, the Internet and word-processing system such as MS Word.

Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12 and line spacing has to be Single line.

Once you have completed the assessment, please upload the softcopy of the Assessment into AHIC Moodle.

Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Zero.

Reasonable adjustments

Students with carer responsibilities, cultural or religious obligations, English as an additional language, disability etc. can request for reasonable adjustments.

Please note, academic standards of the unit/course will not be lowered to accommodate the needs of any student, but there is a requirement to be flexible about the way in which it is delivered or assessed.

The Disability Standards for Education requires institutions to take reasonable steps to enable the student with a disability to participate in education on the same basis as a student without a disability.

Trainer/Assessor must complete the section below “Reasonable Adjustment Strategies Matrix” to ensure the explanation and correct strategy have been recorded and implemented if applicable.

Trainer/Assessor must notify the administration/compliance and quality assurance department for any reasonable adjustments made.

All evidence and supplementary documentation must be submitted with the assessment pack to the administration/compliance and quality assurance department.

Reasonable Adjustment Strategies Matrix (Trainer/Assessor to complete)

Category

Possible Issue

Reasonable Adjustment Strategy

(select as applicable)

LLN

Speaking

Reading

Writing

Confidence

Verbal assessment

Presentations

Demonstration of a skill

Use of diagrams

Use of supporting documents such as wordlists

Non-English-Speaking Background

Speaking

Reading

Writing

Cultural background

Confidence

Discuss with the student and supervisor (if applicable) whether language, literacy and numeracy are likely to impact on the assessment process

Use methods that do not require a higher level of language or literacy than is required to perform the job role

Use short sentences that do not contain large amounts of information

Clarify information by rephrasing, confirm understanding

Read any printed information to the student

Use graphics, pictures and colour coding instead of, or to support, text

Offer to write down, or have someone else write, oral responses given by the student

Ensure that the time available to complete the assessment, while meeting enterprise requirements, takes account of the student’s needs

Indigenous

Knowledge and understanding

Flexibility

Services

Inappropriate training and assessment

Culturally appropriate training

Explore understanding of concepts and practical application through oral assessment

Flexible delivery

Using group rather than individual assessments

Assessment through completion of practical tasks in the field after demonstration of skills and knowledge.

Age

Educational background

Limited study skills

Make sure font size is not too small

Trainer/Assessor should refer to the student’s experience

Ensure that the time available to complete the assessment takes account of the student’s needs

Provision of information or course materials in accessible format.

Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures

Supply of specialised equipment or services, e.g. a note-taker for a student who cannot write

Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue

Changes to course design, e.g. substituting an assessment task

Modifications to physical environment, e.g. installing lever taps, building ramps, installing a lift

Educational background

Reading

Writing

Numeracy

Limited study skills and/or learning strategies

Discuss with the Student previous learning experience

Ensure learning and assessment methods meet the student’s individual need

Disability

Speaking

Reading

Writing

Numeracy

Limited study skills and/or learning strategies

Identify the issues

Create a climate of support

Ensure access to support that the student has agreed to

Appropriately structure the assessment

Provide information or course materials in accessible format, e.g. a textbook in braille

Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures

Supply of specialised equipment or services, e.g. a note- taker for a student who cannot write

Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue

Changes to course design, e.g. substituting an assessment task

Modifications to physical environment, e.g. installing lever taps, building ramps, installing a lift

Explanation of reasonable adjustments strategy used (If required)

What if you disagree on the assessment outcome?

You can appeal against a decision made in regards to your assessment. An appeal should only be made if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to adequately demonstrate that you have the skills and experience to be able to meet the requirements of units you are appealing the assessment of.

Your trainer will outline the appeals process, which is available to the student. You can request a form to make an appeal and submit it to your trainer, the course coordinator, or the administration officer. The AHIC will examine the appeal and you will be advised of the outcome within 14 days. Any additional information you wish to provide may be attached to the appeal form.

Academic Integrity:

Academic Integrity is about the honest presentation of your academic work. It means acknowledging the work of others while developing your own insights, knowledge and ideas.

As a student, you are required to:

Undertake studies and research responsibly and with honesty and integrity

Ensure that academic work is in no way falsified

Seek permission to use the work of others, where required

Acknowledge the work of others appropriately

Take reasonable steps to ensure other students cannot copy or misuse your work.

Plagiarism:

Plagiarism means to take and use another person’s ideas and or manner of expressing them and to pass them off as your own by failing to give appropriate acknowledgement. This includes material sourced from the Internet, RTO staff, other students, and from published and unpublished work.

Plagiarism occurs when you fail to acknowledge that the ideas or work of others are being used, which includes:

Paraphrasing and presenting work or ideas without a reference

Copying work either in whole or in part

Presenting designs, codes or images as your own work

Using phrases and passages verbatim without quotation marks or referencing the author or web page

Reproducing lecture notes without proper acknowledgement.

Collusion:

Collusion means unauthorised collaboration on assessable work (written, oral or practical) with other people. This occurs when a student presents group work as their own or as the work of someone else.

Collusion may be with another RTO student or with individuals or student’s external to the RTO. This applies to work assessed by any educational and training body in Australia or overseas.

Collusion occurs when you work without the authorisation of the teaching staff to:

Work with one or more people to prepare and produce work

Allow others to copy your work or share your answer to an assessment task

Allow someone else to write or edit your work (without rto approval)

Write or edit work for another student

Offer to complete work or seek payment for completing academic work for other students.

Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion and academic misconduct in group work please refer to the RTO’s policy on Academic integrity, plagiarism and collusion.

Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students who engage in plagiarism and collusion as outlined in RTO’s policy.

Proven involvement in plagiarism or collusion may be recorded on students’ academic file and could lead to disciplinary action.

Assessment Formatting and Answer length Guidance:

Your submitted document must follow the given criteria:

Font must be Times New Roman, Font size need to be 12 and line spacing has to be Single line.

Your assessment needs to be submitted as an electronic copy unless requested differently by your assessor.

The Assessment file name for electronic copy should follow :

Student Id_Assessment_No (Example AHI000014_Assessment 1)

Referencing

Include a reference list at the end of your work on a separate page or as footnotes. You should reference the sources you have used in your assessments in the Harvard Style.

To access a web-based tool, see Harvard Style online generator

http://www.harvardgenerator.com

Introduction

The assessment tasks for BSBWHS521 Ensure a safe workplace for a work area are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.

Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.

Pre-assessment Checklist

Your assessor will go through the assessment for this unit. It is important that you understand this assessment before taking on the tasks. To confirm that you have been given this overview, we ask you to complete the following Pre-Assessment Checklist.

You are required to carefully read each checklist item provided below and tick either ‘Y’ to confirm your understanding or ‘N’ if you disagree. In case you disagree with an item, please provide your reason under the ‘Comments’ section.

This acknowledges that your Trainer/Assessor has discussed all of the information with you prior to undertaking this assessment.

Checklist

Comments

Y

N

I, the student, understand the purpose of the assessment.

Y

N

I understand when and where the assessment will occur, who will assess me, how and in what format the assessment will be submitted.

Y

N

I understand the methods of assessment.

Y

N

I understand what resources are required to successfully complete this assessment.

Y

N

I understand the performance level required for each assessment event.

Y

N

I understand that it must be my own work. I have been explained and understood the serious consequences in case this work is found plagiarised.

Y

N

I understand the process if I am deemed not yet competent.

Y

N

I understand the feedback process and the appeals process.

Y

N

The assessor has discussed with me if I have any special needs and if so what arrangements have been put in place.

 

Assessment Task 2: Project

Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.

You will need access to:

a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access

your learning resources and other information for reference

Project Portfolio template

Simulation Pack for this unit if using the provided case study.

Ensure that you:

review the advice to students regarding responding to written tasks in the Business Works Student User Guide

comply with the due date for assessment which your assessor will provide

adhere with your RTO’s submission guidelines

answer all questions completely and correctly

submit work which is original and, where necessary, properly referenced

submit a completed cover sheet with your work

avoid sharing your answers with other students.

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Assessment information

Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:

where this task should be completed

how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

Activities

Complete the following activities:

Carefully read the following:

This project requires you to demonstrate that you can lead communication in the workplace by:

researching internal and external information needs

developing and implementing communication protocols

persuasively and professionally presenting information to negotiate desired outcomes to a variety of audiences

improving communication challenges and processes through review.

Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or a familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation!

You will need to communicate with people who work for, or are involved, in this business several times. Your communication may be either directly with actual staff members or fellow students/your assessor can play the roles of relevant people/parties. Communication can be in any appropriate format (e.g. face to face, video conference) as long as it meets the requirements outlined in the Project Portfolio.

You will be basing your communication on a relevant workplace issue or project that provides an opportunity for negotiation.

Examples of suitable issues or projects you may want to consider include:

wage negotiations

property lease agreements

KPIs

project scope negotiations

deliverable due dates

supplier payment terms

internal budget discussions

If you choose your own business (or one you work for/are familiar with), it is important that this business has organisational policy and procedures related to communication already developed. Speak to your assessor to get approval if you want to base this on your own business or one you work for.

You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. Before you begin, complete page 4 of your Project Portfolio and read through the requirements of Sections 1,2 and 3 in the Project Portfolio to familiarise yourself with what must be done.

Guide workplace communication

Complete Section 1 of the Project Portfolio to:

research internal and external information needs of your chosen organisation

develop and implement communication protocols according to information needs

prepare to mentor someone (e.g. junior employee) to achieve the organisation’s communication goals and adhere to developed protocols

mentor the chosen person.

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The mentoring session should last for 15 minutes.

The mentoring session may be with an actual staff member or alternatively family, friends, classmates or your assessor can play the role of the person being mentored.

This can either be viewed in person by your assessor (or your assessor may join the meeting online) or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated.

Submit Section 1 of your Project Portfolio to your assessor and attach required evidence as indicated in your portfolio.

Engage in workplace communication

Complete Section 2 of the Project Portfolio to engage in separate negotiations with two different audiences. For each occasion, you will:

prepare to negotiate by identifying the method/style of communication, understanding any diverse needs of the audience, planning to address barriers/risks and establishing desired outcomes of the negotiation.

present complex information related to your chosen workplace issue or project:

in a succinct, clear and persuasive manner

to positively influence others

evaluate differences in perspective and critically examine outcomes

negotiate desired outcomes, focussing on key outcomes

confirm and implement key outcomes using appropriate methods.

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The objectives of the negotiation are for you, as a workplace leader, to:

model/motivate respectful communication

achieve key outcomes

communicate according to organisational requirements and goals.

The negotiation will last for approximately 20 minutes and may be with an actual staff member or alternatively family, friends, classmates or your assessor can play the role of the other negotiation party.

Negotiations can take place in a variety of ways as long as organisational requirements are adhered to. If negotiations are face-to face, they can either be viewed in person by your assessor (or your assessor may join the meeting online) or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step.

Make sure you meet the timeframes allocated and that you adapt your communication style for the different audiences.

Submit Section 2 of your Project Portfolio to your assessor and attach required evidence as indicated in your portfolio.

Review communication

Complete Section 3 of your Project Portfolio to:

use digital technology to obtain feedback from a variety of sources about the outcomes of your communication and negotiations (including the effectiveness of communication channels, systems and processes).

document and implement communication improvements

Attach required evidence as indicated in your portfolio.

Submit your completed Project Portfolio

Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Ensure all required attachments are correctly attached.

Submit to your assessor for marking along with attachments as indicated.

Assessment Task 2: Checklist

Student’s name:

Did the student:

Completed successfully?

Comments

Yes

No

Guide workplace communication by:

summarising applicable organisation strategy, policies and procedures

summarising applicable legislation

researching information needs of their chosen organisation, including:

internal and external needs

at least three sources (including digital sources)

relevant information from minor sources

developing at least two communication protocols

adapting communication protocols to at least two different contexts

supporting/implementing communication protocols by:

developing at least two different communication materials (at least one being digital)

directing staff to adhere to communication requirements

using materials in the workplace.

Mentoring someone by:

assisting them to achieve communication goals

motivating them to communicate respectfully and consider everyone’s needs

following mentoring principles/methods.

Engage in workplace communication by:

establishing potential and desired outcomes

preparing to negotiate, including:

identifying the method/style of communication to suit the audience

identifying anticipated communication challenges

planning to address barriers/risks

presenting complex information related to their chosen workplace issue or project:

in a succinct, clear and persuasive manner

to positively influence others

evaluating differences in perspective and critically examine outcomes

negotiating desired outcomes using negotiation techniques and

model/motivating respectful communication

communicating according to organisational requirements and goals

confirming negotiation outcomes

implementing negotiation outcomes.

Review communication to:

obtain digital feedback on outcomes of communication and negotiation (including the effectiveness of communication channels, systems and processes) from at least two sources

identify and document areas for team and organisation-wide communication improvement

implement plans to improve communication

Task outcome:

Satisfactory

Not satisfactory

Assessor signature:

Assessor name:

Date:

THE END