Lead communication in the workplace

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBCXM501- Lead communication in the workplace
Portfolio Assessor
PROJECT
PORTFOLIO
LEAD COMMUNICATION
IN THE WORKPLACE
BSBXCM501
Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBCXM501- Lead communication in the workplace
LEAD COMMUNICATION
BSBXCM501
Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code:
02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code:
02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBXCM501 Lead communication in the workplace | 4
Contents
Section 1: Guide workplace communication 6
Section 2: Engage in workplace communication and negotiation 10
Section 3: Review communication 14

Student name: Student must include.
Assessor: Student must include.
Date: Student must include.
Business/organisation
you are basing this
project on:
Student must include details of the business they are basing
their project on. This could be a business they own or
currently work for. Alternatively, they may choose to base
this on the case study.
Role within
business/organisation:
Student must outline the role they fulfil within the business
(e.g. Sales Manager).
Project/significant issue
to be communicated:
Student must identify a project within the workplace that will
require both internal and external communication (e.g.
Development of cloud-based product).
Project areas requiring
negotiation (at least
one):
Student must identify at least two aspect of the project that
will require negotiation with two separate audiences (e.g.
new KPIs for sales team, product specifications with ICT
manager).

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code:
02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBXCM501 Lead communication in the workplace | 5
Section 1: Guide workplace communication

Describe the business or
organisation you are basing
this project on.
What is the name of the
business/organisation?
Which industry is it part of?
What are the main activities
in the business/organisation?
What are the broader
organisational objectives and
goals?
The student is required to describe the business or
organisation this assessment is based on, including the
name, industry group and main activities. They should also
summarise the strategy
If the student uses the case study, a sample answer may
include:
The business is an ICT business known as “Worlducation”
and has a vision to see a world without illiteracy.
They manufacture and sell tablets and learning software to
schools. The product is a shipped tablet and its
customer base is largely business to business (B2B) but
are seeking to move to business to customer (B2C).
Key locations and functional departments include
headquarters in Sydney CBD, development in Bulgaria,
manufacturing in Hong Kong.
Worlducation aims to
Ensure that all financial operations, performance
indicators and results support the strategic policies
Identify new and expand existing sources of revenue
and ways to help more classrooms in need.
Achieve profits of at least 10% per annum.
Summarise organisational
policies and procedures
Which policies/procedures
are applicable to your
project/issue and/or
workplace communication?
How are they applicable?
The student is required to outline organisational policies
and procedures.
If the student uses the case study, policies and procedures
include those contained in the Simulation Pack (e.g.,
Internal communication policy, External communication
policy). Depending on the issue/problem, different policies
may apply.
The Internal communication policy applies to the
development of a new internal cloud-based product for

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code:
02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBXCM501 Lead communication in the workplace | 6

Attach policies/procedures to
your portfolio.
product development and internal information
requirements.
The External communication policy applies for
website/social media/advertising/news reports/emails to
clients about the new product.
Summarise legislative
requirements
Which legislation applies to
your project/issue and/or
workplace communication?
How do they apply?
The student is required to summarise legislation applicable
to communication and their chosen issue
If the student uses the case study, legislation applicable to
communication and the development of a cloud-based
solution may include:
Corporations Act
Privacy Legislation (in multiple jurisdictions)
Electronic transaction legislation
Research information needs
of the business/organisation
Provide a written summary
of your research.
What are the internal
information needs?
What are the external
information needs?
Are there any special
needs/diverse cultures to
consider?
How do the needs relate to
broader organisational goals?
Which sources did you use to
obtain information (at least
The student should conduct research and provide a written
summary showing sophisticated writing skills. They are
required to access at least three sources for information,
including digital source(s) and obtain significant
information from minor sources.
If the student is using the case study, a sample answer may
include:
Internal information needs of Worlducation include:
communication to all staff with general workplace
news
communication within project or organisational teams
(e.g., to sales team to let them know of the new cloud
based product development)
communication of significant changes (e.g. shut down
of manufacturing facility)

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code:
02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBXCM501 Lead communication in the workplace | 7

three, including digital
sources)?
How did you extract relevant
information from minor
references?
Attach proof of your
research sources (e.g.
internet search, video of
interview) to your portfolio.
emergency communication (e.g. workplace ICT systems
being hacked)
international community of employees, located
remotely need to feel connected and understood.
External communication needs include:
communication with suppliers
communication with clients
social media updates
website updates
press releases
email distribution lists
Because of the geographical spread of functional
department locations, the organisation is multicultural
and must consider a variety of cultures and English
language ability (e.g. Chinese, Australian, Bulgarian).
The client base is also spread across the world and
represent a variety of cultures.
Develop communication
protocols
Consider the identified
information needs and
organisational goals to
develop at least two
communication protocols.
Adapt the protocols (e.g. by
using a different colour or
font) to address at least two
different contexts (e.g. deaf
employees).
The student is required to develop at least two protocols
related to the identified communication needs. The student
should also adapt each of the protocols as they apply to
two different contexts (for example, to deaf employees
and for jurisdictions where social media requirements
differ).
If they are using the case study, an example of two
protocols may be:
Protocol for sharing general workplace news (adapted
to apply to each key function, such as manufacturing
specific information be shared only to manufacturing
employees)
Protocol for emergency communication (adapted to
include a variety of emergency types)

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code:
02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBXCM501 Lead communication in the workplace | 8

Attach your protocol
(including adaptations) to
this section of the portfolio.
Social media protocol (adapted to adhere to legislation
in different jurisdictions e.g. Hong Kong may differ to
Australia)
Support and implement
developed protocol(s)
Prepare at least two
different materials (e.g.
intranet post, poster, video,
checklist etc.) to support
and/or implement the
developed protocols.
At least one of your materials
should use digital
technology.
Make sure the materials
direct others to adhere to
organisational
communication
requirements.
Implement the materials in
the workplace (e.g. upload
an intranet post, place a
poster on the notice board).
Attach proof of the
implemented materials to
this section of the portfolio
(e.g. photo of poster on
notice board).
The student is required to prepare and attach at least two
materials that may be used to support and implement
the developed protocols (at least one of them being
digital). Organisational requirements must be adhered
to.
If the student is using the case study, they may for example,
create a Bulletin article and email it to the
Communication Officer for approval and
implementation (as per the Internal communication
policy). They may also draft a social media post (for
internal business groups) to remind them to read the
new Social Media Protocol document).
sample post

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code:
02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBXCM501 Lead communication in the workplace | 9

Mentor others to achieve
communication goals
Who are you mentoring?
What
expertise/wisdom/knowledge
are you able to offer?
What mentoring principles
will you follow?
How will you address
organisational
communication
requirements and goals?
How will you motivate them
to communicate respectfully
and consider everyone’s
needs?
Attach proof of your
mentoring session to this
section of the portfolio
(unless viewed in person by
your assessor).
The student is required to mentor one person, following
sound mentoring principles to help them understand and
achieve organisational communication requirements and
goals. As part of the mentoring session, the student is also
required to direct the person to adhere to communication
protocol and communicate respectfully at all times,
considering the needs of others.
mentoring minutes:
discussion of topic step by step
topic
who.why,when,
Attach: Policies/procedures
Proof of research sources
Protocols (including adaptations)
Support/implementation material
Mentoring session

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code:
02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBXCM501 Lead communication in the workplace | 10
Section 2: Engage in workplace communication and negotiation

Prepare to communicate
complex information and
negotiate outcomes.
What information (related
to your selected workplace
project or issue) must be
conveyed and negotiated?
With whom will the
information be conveyed
and negotiated (at least
two different audiences on
separate occasions)?
The student should outline the information they will
communicate and include as part of their negotiation.
They should also identify the two audiences they will
negotiate with.
If the student is using the case study, a sample answer may
include:
First occasion: Communicate new product with sales staff
and negotiate new KPIs.
Second occasion: Communicate requirements for a new
cloud-based software product to supplement the
existing hardware product and negotiate product
specifications with the ICT General manager.
As part of the communication, the student (in the role of
Sales manager) will for example outline the rationale for
the new product (high sales demand, manufacturing
and shipping difficulties, pandemic financial pressure
etc.)

 

First occasion: Negotiate new KPIs with sales staff
Describe the audience
Are you aware of any
communication challenges?
Are you aware of any
differing perspectives?
The sales team is a diverse group of internally based people.
While the regional sales managers are fluent in English, their
team members may have limited English ability. Some team
members firmly support and believe in the vision of
“Education for all” and may not support a cloud-based
product as this limits the clientele to those who own devices.
Others feel that their sales skills and existing client
relationships may not be as important with cloud-based
products and fear that they may not meet expectations.

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code:
02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBXCM501 Lead communication in the workplace | 11

Plan outcomes
What are the potential
outcomes of the
negotiation (at least two)?
What are your desired
outcomes (at least one)?
The student should highlight at least two potential
outcomes of the negotiation and state their desired
outcome(s).
If the student is using the case study, a sample answer may
include:
Potential outcomes may be (desired outcomes in italic):
Disgruntled staff feel they cannot meet sales targets,
and are concerned they will not receive recognition for
existing client relationships.
Staff are excited about the new product and feel valued
Staff agree that the sales targets are achievable and
understand how they will be measured.
Plan approach
How will you
communicate?
What method will you
use?
What communication
style will you adopt?
Why is this style
suitable?
What communication
challenges/risks do you
anticipate (at least two)?
How will you remove any
barriers that may influence
understanding?
Which negotiation
techniques will you follow
The student should plan their approach to the upcoming
communication and negotiation. As part of their planning,
they should consider the method of communication, style,
two anticipated challenges/risks and barriers, planned
solutions for barriers and negotiation techniques they plan
to use to positively influence others.
If the student is using the case study, a sample answer may
include:
The negotiation will take place via MS teams due to the
internal locations of the sales team.
The Sales manager will adopt a personal communication
style as this shows empathy and values relationship. Sales
staff are often highly relational and will appreciate this
approach.
Challenges/risks include:
staff rejecting the product and not wanting to support
its sale (overcome by allowing generous bonuses)

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code:
02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBXCM501 Lead communication in the workplace | 12

to positively influence
others?
staff having a range of language ability and may not fully
understand the rationale for the product (overcome by
speaking slowly and avoiding jargon)
time zones may make a common meeting time difficult
to establish (hold separate meetings for each region).
Negotiation techniques to be followed include:
Thorough preparation
Allow everyone to speak and provide input
Listen actively to concerns
Don’t absorb irrelevant problems
Expect to compromise
Communicate complex
information and negotiate
Attach proof of your
succinct, clear and
persuasive explanation and
negotiation (e.g.
conference call recording,
video of meeting etc.) to
this section of the portfolio
(unless viewed in person by
your assessor).
The student should attach proof of their negotiation to this
section of the portfolio, if the assessor has not witnessed
the negotiation in person. The assessor is to provide
guidance on appropriate formats.
attach an email sample.
Confirm negotiation
outcomes
With whom will you
confirm the key outcomes
of the debate?
How will you confirm the
key outcomes of the
negotiation?
The student is required to confirm the details of the
negotiation outcomes with relevant parties.
If they are using the case study, a sample answer may
include:
Confirm outcomes with individual sales team members and
the HR manager via email and post an internal social media
post to congratulate the sales team on their new targets.

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code:
02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBXCM501 Lead communication in the workplace | 13

Attach proof of your
confirmation to this
section of the portfolio
(e.g. minutes of meeting,
draft email).
Implement negotiation
outcomes
Attach proof of the
implementation of
negotiation outcomes to
this section of the portfolio
The student is required to attach proof of the implemented
outcomes.
If the student is using the case study, this may for example
be the new KPIs included in sales spreadsheet or included in
a new performance review template.
Attach: Complex information explanation/negotiation
Confirmation of negotiation outcomes
Implementation of negotiation outcomes

 

First occasion: See occasion 1 for a worked example
Describe the audience
Are you aware of any
communication challenges?
Are you aware of any
differing perspectives?
Plan outcomes
What are the potential
outcomes of the
negotiation?
What are your desired
outcomes?

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code:
02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBXCM501 Lead communication in the workplace | 14

Plan approach
How will you
communicate?
What method will you
use?
What communication
style will you adopt?
Why is this style
suitable?
What communication
challenges do you
anticipate?
How will you remove any
barriers that may influence
understanding?
Which negotiation
techniques will you follow
to positively influence
others?
Communicate complex
information and negotiate
Attach proof of your
succinct, clear and
persuasive explanation and
negotiation (e.g.
conference call recording,
video of meeting etc.) to
this section of the portfolio
(unless viewed in person by
your assessor).

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code:
02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBXCM501 Lead communication in the workplace | 15

Confirm negotiation
outcomes
With whom will you
confirm the key outcomes
of the debate?
How will you confirm the
key outcomes of the
negotiation?
Attach proof of your
confirmation to this
section of the portfolio
(e.g. minutes of meeting).
Implement negotiation
outcomes
Attach proof of the
implementation of
negotiation outcomes to
this section of the portfolio
(e.g. performance review
spreadsheet updated to
reflect new KPIs).
Attach: Complex information explanation/negotiation
Confirmation of negotiation outcomes
Implementation of negotiation outcomes

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code:
02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBXCM501 Lead communication in the workplace | 16
Section 3: Review communication

Obtain feedback on
communication and
negotiation
Use digital technology (e.g.
online survey, email) to obtain
feedback from at least two
sources (e.g. from mentoring
session, or negotiations).
As you seek feedback,
consider your
communication/negotiation
as well as the broader
organisation’s communication
systems, channels and
processes.
Summarise the feedback.
Attach proof of the feedback
to this section of your
portfolio.
The student should use digital technology to obtain
feedback on their communication and negotiation from two
sources. The feedback should address the effectiveness of
communication channels, systems and processes
If the student is using the case study, they for example
email the respective audiences and ask targeted questions
to receive feedback. Alternatively, they may create an
online survey (e.g. via SurveyMonkey) to elicit feedback.
create a survey
Identify opportunity for
improvement
What areas of your
communication and
negotiation need
improvement?
How effective were the
communication channels,
systems and processes?
The student should use the feedback to identify areas
needing improvement. They should consider both personal
and organisational improvements.
If the student is using the case study, improvements may
include the need to review the use of social media for
personal details such as sales targets.

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code:
02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBXCM501 Lead communication in the workplace | 17

What areas of the team or
organisational practices need
improvement?
Document and implement
improvement requirements
Follow organisational
requirements to document
areas needing improvement.
Implement any improvements
to organisational practices
(e.g. amended
policies/procedures/protocols)
Attach proof to this section of
your portfolio
The student is required to document and implement
improvements
If the student is using the case study, this may be the
removal of the social media post about the KPI negotiation
outcomes and an amended social media protocol.
Attach: Proof of feedback
Improvement documentation/implementation