Lead and Manage Organizational Change

WRITTEN EXAMINATION

 

Course :                       BSB80120 Graduate Diploma of Management (Learning)

Unit Code and Name: BSBLDR601 Lead and Manage Organizational Change

Time allowed:              2 Hours

Assessment type:       Examination

 

Name of the Student: ______________________________________________________

Student ID number:  ______________________________Section: __________________

Student’s Signature: _______________________________Date: __________________

 

For Office use only:

Result Assessor’s name   &   signature Date Comments
   

 

 

   

 

 

Feedback

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Purpose and context:

To be assessed as competent in this unit you must provide evidence that you can:

  1. Develop Change management strategy
  2. Implement Change management strategy
  3. Evaluate Change management strategy

The following table maps the final assessment activity against the Elements and performance criteria of BSBLDR601 Lead and Manage Organizational Change.

Part Element Performance criteria
A:Multiple choice questions(10) 1,2,3 All
B: SAQ (8) 1, 2, 3 All
C: Essay type question (1) 1, 2, 3 All

 

Instructions:

  1. This assessment item has four parts. Part A has Multiple Choice questions and Part B has Short answer questions and Part C has an Essay type long answer question
  2. In order to be treated as competent, you have to attempt all sections and demonstrate satisfactory performance.
  3. Answer all questions.
  4. In case of any doubt, contact/email your trainer.

 

 

 

 

 

 

 

 

Part A : Multiple Choice Questions

Tick (ü) or circle clearly the most appropriate answer:

  1. When leaders or managers are planning to manage change, some key principles should be kept in mind. One of them is,
  2. Different people react differently to change
  3. Make decisions on your own
  4. Change is not costly affair
  5. During change project, do not use technology too much
  1. It is important to review existing policies and practices before a change management initiative. How it can be done?
  1. Conducting meetings with all staff, managers and supervisors
  2. Analyzing past performance data and results
  3. Through a survey done internally
  4. All of the above

 

  1. Darren is recently appointed as Chief of Change management project in an organization. Since his joining Darren is considering few options like, maintaining a flat organizational team structure, making reporting processes minimum and informal (wherever possible), and involve people with high energy and relevant skills in the leadership.

 

Which of the following statements is correct in relation to the above scenario?

  1. Darren’s approach is appropriate
  2. Darren should change the team structure as it does not support change
  3. Darren should adopt a robust reporting process in order to take exercise control
  4. Leadership is not that important issue during change

 

  1. A risk mitigation strategy may  include,
  1. Roles and responsibilities for developing and monitoring strategy
  2. Resources and timelines
  3. Conditions present in order for risk level to be acceptable
  4. All of the above

 

  1. SWOT is commonly suggested method for:
  1. Managing challenges and opportunities
  2. Implementing a new process
  3. Building trust among the employees
  4. PEST analysis

 

  1. Developing a Change Management strategy may include :
  1. Undertaking cost-benefit analysis
  2. Identify barriers to change
  3. Obtain approvals and assign resources to the project
  4. All of the above
  1. To effectively manage consultation after a change has been announced, you should plan,
  1. Announce the change
  2. Arrange consultation activities, updating draft project and training plans
  3. Commencing implementation
  4. All of the above

 

  1. There are a number of organizational development programs and techniques that can be applied to improve attitudes, behavior and work relationships (of employees), all of which can help to improve productivity and the quality of work. Organizational development techniques may include,
  1. Surveys of staff to identify current attitudes and to seek input from staff on ways to resolve issues
  2. Engagement in process consultation by seeking input from staff
  3. Team and intergroup development to facilitate the sharing of knowledge and skills
  4. All of the above

 

  1. Implementing change may NOT include ;
  1. Monitoring change in political environment
  2. Developing communication or education plans
  3. Activate strategies for embedding the change
  4. Conduct regular evaluation and review

 

  1. There can be formal or informal reward systems in organizations to encourage behaviors of employees during change implementation. Informal approach of providing recognition may include –
  1. Company reward programs
  2. Celebration at lunch
  3. Access to further learning/training i.e. sending employees to TAFE
  4. Promotion or increased pay

 

 

 

 

 

 

 

 

Part B -Short answer questions

  1. Briefly describe the components of a change management project plan.

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  1. Why is it necessary to analyze strategic planning during a change process? Give reasons.

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  1. Explain the use of SWOT analysis in developing a change strategy.

 

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  1. Why do staffs resist change in organizations? Given examples.

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  1. Why is the cost benefit analysis extremely important for a change management? Discuss.

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  1. Why is it important to have regular consultation and communication during change management?

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  1. Explain external environment’s impact on organization’s change management strategy. Give examples.

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  1. How would you measure the success of your change management project?

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Part C – Essay

Change in organizations, large and small, private or governments are common. If we study our business environment we will find that many such organizational changes are happening everywhere. Obviously, the purpose of change in organizations is probably not the same, but the core objective of change management remains common i.e. to make organizations stronger, better and competitive. However, there are many instances where we see change initiatives fail or become unsuccessful.

Write a short essay explaining what a ‘Change Management’ is and why change programs often fail and therefore, suggest ways to manage them successfully.

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