Lead and Manage organisational change

Learner Assessment Pack

BSBLDR601

 

 

 

Lead and mange organisational change

Precision Group (Australia)

Level 13, 269 Wickham St, Fortitude Valley 4006

Email: [email protected]

Website: www.precisiongroup.com.au

© 2020 Precision Group (Australia)

BSBLDR601 – Lead and Manage organisational change (Release 1)

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Copyright Notice

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Disclaimer

Precision Group (Australia) has made a great effort to ensure that this material is free from error or omissions. However, you should conduct your own enquiries and seek professional advice before relying on any fact, statement or matter contained in this document. Precision Group (Australia) is not responsible for any injury, loss or damage as a result of resource included or omitted from this material. Information in this course material is current at the time of publication.

 

Version Control & Document History

Date

Summary of modifications

Version

22 December 2020

Version 1 final produced following assessment validation.

1.0

 

 

 

 

Table of Contents

 

 

 

 

Learner Assessment Pack

Assessment Delivery

 

 

Learner Information

This Learner Assessment Pack is designed for you to complete the assessment for BSBLDR601 – Lead and manage organisational change (Release 1). It may refer to your own workplace/organisation, or to a simulated business provided by your assessor.

The assessment tasks include Short Answer Questions where you need to demonstrate your knowledge and understanding of the unit, and the Practical Assessment, where you need to demonstrate your skills required in the unit. It is recommended that you complete the Practical Assessments in your own workplace/organisation. If you don’t have access to a real workplace, you can complete the assessment in a simulated environment where resources and conditions similar to a workplace must be accessed. Ensure to discuss this with your assessor prior to commencing with the assessment.

 

Each Learner Assessment Pack is made up of four parts:

Assessment Delivery

Learner Information

Steps for Learner

Assessment Agreement

Assessment Tasks

Assessment Tasks, including:

Short Answer Questions

Practical Assessment

Assessment Workbook Checklist

Assessment Workbook Checklist

Recording

Record of Assessment

 

Before you commence your assessment, ensure that you have a good knowledge of the subject, have thoroughly read your Learner Resource, and clearly understand the assessment requirements and the expectations of the industry to which the assessment is related.

Assessments are designed to be completed using your industry/organisation, but your Registered Training Organisation (RTO) may assist you by contextualising the unit to be completed in a simulated workplace environment.

You will be required to demonstrate knowledge and skills which must be observed directly by your assessor. Where the observation task may be difficult for the assessor to directly observed, a video recording of the practical observation task must be submitted as supplementary evidence. Verification from at least one third-party signatory, and preferably two or more witnesses is required to confirm your demonstration of these practical knowledge and skills. These witnesses would usually be your current or recent supervisors, or your assessor.

The practical assessment tasks may be completed using your own workplace, a simulated environment, or a mix of both, as instructed by your assessor. To contextualise this assessment to your industry/organisation, you may be asked by your assessor to provide additional information based on your industry/organisation.

Instructions are given for each task. If you have questions, or unclear how to proceed, consult with your assessor.

Records of all aspects of the assessment must be kept in your Learner Assessment Pack

The record of assessment is a legal document and must be signed, dated, and a copy stored as required by your Registered Training Organisation (RTO).

 

Steps for Learners

Your Learner Assessment Pack:

Upon receiving your Learner Assessment Pack, discuss with your assessor the expectations and requirements of this assessment. You may also need to supply contact details of one or two work referees who can confirm your skills in the industry.

Discuss with your assessor if you intend to undertake the practical assessment tasks based on your employing organisation, in a simulated business, or in a mix of both.

Your Learner Assessment Pack is where you will get the task information. Complete each task as instructed using either your own workplace, or using a simulated business, as discussed with your assessor.

After you complete your assessment, gather and submit your evidence documents as detailed in the task(s) in the timeframe agreed with your assessor.

Your assessor will advise you if there are any further steps for you to take to satisfactorily complete this assessment.

 

Reasonable Adjustment

Adapted Reasonable Adjustment in teaching, learning and assessment for learners with a disability – November 2010 – Prepared by – Queensland VET Development Centre

Reasonable adjustment in VET is the term applied to modifying the learning environment or making changes to the training delivered to assist a learner with a disability. A reasonable adjustment can be as simple as changing classrooms to be closer to amenities or installing a particular type of software on a computer for a person with vision impairment.

Why make a reasonable adjustment?

We make reasonable adjustments in VET to make sure that learners with a disability have:

The same learning opportunities as learners without a disability, and

The same opportunity to perform and complete assessments as those without a disability.

Reasonable adjustment applied to participation in teaching, learning and assessment activities can include:

Customising resources and assessment activities within the training package or accredited course

Modifying the presentation medium

Learner support

Use of assistive/adaptive technologies

Making information accessible both before enrolment and during the course

Monitoring the adjustments to ensure learners needs continue to be met

Assistive/Adaptive Technologies

Assistive/Adaptive technology means ‘software or hardware that has been specifically designed to assist people with disabilities in carrying out daily activities’ (World Wide Web Consortium – W3C). It includes screen readers, magnifiers, voice recognition software, alternative keyboards, devices for grasping, visual alert systems, digital note-takers.

IMPORTANT:

Reasonable adjustment made for collecting learner assessment evidence must not impact on the standard expected by the workplace, as expressed by the relevant unit(s) of competency. For example, if the assessment were gathering evidence of the learner’s competency in writing, allowing the learner to complete the assessment verbally would not be a valid assessment method. The method of assessment used by any reasonable adjustment must still meet the competency requirements.

 

Resources Required for Assessment.

To complete the Practical Assessment tasks, you will require access to:

Computer with internet and email access and a working web browser

Installed software: Word, Adobe Acrobat, Excel, cloud based technology

A workplace, or a simulated workplace environment that will allow you access to:

Relevant information…

Resources for organisational change management

Context of information required

Organisational vision, mission and value statements

Performance statements

Strategic workforce plans

Workplace documentation relevant to organisational change

This can include:

Business and communication plans

Feedback surveys and forms

Meeting minutes

Reports

Service-level agreements (SLAs)

Organisational documents such as business plans, reports or similar, with relevant objectives and practices about the organisation’s existing guide to organisational change

Printed or online sources relevant to issues, practices, or requirements, including government websites in relation to communication

People, including:

At least two relevant stakeholders

Relevant stakeholders can be individuals or groups directly impacted by the organisational change you will implement. They must be involved throughout the development, implementation and monitoring process.

At least two experts

Experts refers to individuals or groups who have knowledge and experience in implementing the required change in organisation.

 

At least two specialists

Specialists refers to subject matter specialists who have expertise over a specific aspect of the business that is affected by your identified change.

Relevant manager

Relevant managers are the required personnel responsible with embedding the change into the organisation

Opportunity to:

Develop, implement and evaluate a change management project plan

 

Accessing Intranet Pages and External Links

Throughout this workbook, you will be asked to access specific pages from the simulated business, Bounce Fitness. Links to these pages are formatted in Blue Text.

To access these, hold the Ctrl key for Windows users while clicking on these links. For Mac users, directly click the link.

The simulated business, Bounce Fitness, can be accessed by going to http://bouncefitness.precisiongroup.com.au.

Login to Bounce Fitness using the username and password provided by your Registered Training Organisation (RTO).

 

Assessment Agreement

Instructions:

Discuss and accomplish this section with your assessor before commencing then sign the confirmation at the end of this Agreement.

 

Please tick at least one of the following for each section:

ü

Delivery Method

Classroom

Small Group

One-on-One

Online

Other (please describe)

Assessment Pathway (for Practical Assessment)

Learner’s Organisation (Pre-assessment meeting conducted)

Simulated Workplace Environment (Contextualised by RTO)

 

 

 

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry. This includes access to:

Workplace documentation and resources relevant to organisational change management.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

 

I confirm that the activities and assessment completed as part of this unit are my own work, and comply with all relevant copyright and plagiarism rules.

I understand that if there is any doubt of the authenticity of any piece of my assessment, I can be orally examined, and the signatory of evidence records may be contacted.

Learner’s name      
Learner’s signature       Date      
Assessor’s name      
Assessor’s signature       Date      

 

End of Assessment Agreement

 

 

 

 

Learner Assessment Pack

Assessment Tasks

 

 

Tasks

Complete all tasks in this assessment as instructed. If you have questions, consult with your assessor.

 

Contextualisation of Assessments by RTOs

Contextualisation is the process of modifying assessment tools to make learning more meaningful for your learners and their employers.

Precision Group (Australia) recommends that your RTO contextualise the assessment tools to suit particular industry requirements and specific organisational requirements before using them. Contextualisation must retain the integrity of the assessment and the outcome of the unit of competency.

 

 

Short Answer Questions

Question 1:
In the table below, identify one event and one trend that may impact on the achievement of the organisational objective.

Name an event for the objective

Name a trend for the objective

Explain how each event and trend affects the achievement of the objective

Objective 1: Resolve all customer complaints submitted via all channels within 48 hours of filing

Event

Explanation of How Event Affects Achievement of Objective

           

Trend

Explanation of How Trend Affects Achievement of Objective

           

 

 

Question 2
When analysing and interpreting information about an organisation’s internal and external environments, there are two tools that can be used as cost-benefit methods.

Complete each table below by:

Defining what each letter signifies

Providing a brief explanation of each signified letter

Definition

Explanation

S

           

W

           

O

           

T

           

 

Definition

Explanation

P

           

E

           

S

           

T

           

L

           

E

           

 

Question 3
Answer the following questions regarding risks to organisational change.
Briefly explain each of the following requirements to assess risk
Requirements to assess Risk Explanation
Likelihood      
Consequence      
Risk Rating      
Priority Rating      
Complete the table below:

Identify two common barriers to change

Identify at least one mitigation strategy for each barrier

Explain how each mitigation strategy addressed barrier to change

Barriers to Change

Mitigation Strategies to Address these Barriers

Explain of How Mitigation Strategy Addresses Barrier to Change

     

           

     

           

 

 

Question 4
Read the following scenario about a Flower Delivery business

Rose acquired a Flower Delivery business almost a year ago. When Rose started, she had established a vision for the existing business on expanding it by exceeding customer expectations. It was successful and her business doubled in a short time. Customers were returning to “Blooms” repeatedly and recommending friends and family. In the last three months, she has noticed a decline in orders and regular customers not calling. She did implement a growth strategy for her staff at this time which involved them contacting every customer, 24 hours after for their feedback.

Some of her staff were positive about this but one was very resistant. Rose informed them all they would just have to do it as it was a requirement of the job and as a team. Rose did hear a comment about this staff member being abrupt with a customer. She is now wondering if this could be impacting her decline in business Rose needs to take action to make a change and turn her business around. Rose wants to improve communication and educate her staff about how this benefits them and the customers.

Answer the following questions based on the Communication Plan

Complete the Communication Plan, briefly answering the components in relation to the scenario.

Identify at least two possible experts Rose can consult to improve her staff training

a.     
b.      

 

Communication Plan Components

Explanation

Communication strategy

Target Audience

Personnel Responsible

Key Message

Communication method to be used

Frequency

 

Question 5
Complete the table below by explaining each requirements of an education plan.

Training Need Analysis Components

Explanation

Training Strategy

     

Target Audience

     

Facilitator

     

Expected Timeframe

     

Expected Outcome

     

 

Question 6
Complete the table below by providing by doing the following:

Identify the eight steps of Kotter’s 8-Step Change Process

Briefly explain how each step can be implemented in a workplace

Kotter’s 8-Step Change Management Process

Explanation of How Each Step if Implemented in a Workplace

     

     

     

     

     

     

     

     

 

     

     

     

     

     

     

     

     

 

Question 7
The DREC curve is change cycle that described the four stages individuals go through as they adjust to an organisational change.

Complete the table below. To do this you must:

Identify the four stages of the DREC curve

Using your own words, briefly explain what a change leader must do during each stage of the DREC curve

Stages of DREC Curve

Explanation of How Each Step if Implemented in a Workplace

     

     

     

     

     

     

     

     

 

Question 8
Identify two strategies for embedding change within an organisation. Provide an explanation for each of the identified strategies.

Strategies for Embedding Change

Explanation

     

     

     

     

 

Question 9

Read the following scenarios and answer the questions that follow

Scenario 1

Bounce Fitness is attempting to set up feedback sessions to get the insight of employees regarding the organisational change they will be undertaking. This is the first time the employees are being given an opportunity for feedback, since Bounce Fitness usually employs one-way communication between management and employees.

Complete the table by doing the following:

Identify the change strategy being implemented

Identify one organisational behaviour that would affect the application of the following change strategy

Briefly explain how the identified organisational behaviour impacts the application of the change strategy

Change Strategy

Organisational Behaviour

Impact of Organisational Behaviour on Change Strategy

     

     

     

 

 

Scenario 2

Bounce Fitness is adapting a new application for its Point of Sales system. It’s a new application developed to ensure smoother transaction using a cloud system. However, the new application has also enticed numerous fitness centres. Due to the high demand, the current developers are having a hard time sustaining server for the application.

Complete the table by doing the following:

Identify the change strategy being implemented

Identify one external environment factor that would affect the implementation of the identified change strategy

Briefly explain how the external environment factor impacts the application of the change strategy

Change Strategy External Environment Factor Impact of External Environment on Change Strategy
                 

 

 

Question 10
In your own words, describe each of the following components of a change management project plan.

Change Management Project Plan Components

Description

Scope

     

Roles and Responsibilities

     

Communication Strategy

     

 

Practical Assessment

The Practical Assessment is a set of tasks that must be completed in a workplace, or in an environment with conditions similar to that of a real workplace.

To be assessed for this unit of competency, you must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to use your skills and knowledge to develop and implement a Change Management Project Plan to lead and manage organisational change.

The Practical Assessments in this workbook include:

Workplace Project Assessment

A series of written practical tests assessing the learner’s practical knowledge and skills underpinning of the unit of competency. This includes the learner completing workplace documents or similar as evidence of competent performance.

Workplace Practical Observation

A set of assessment tasks where the learner must demonstrate practical skills relevant to the unit of competency. These skills are to be demonstrated while being observed by the assessor.

IMPORTANT!

All signatures/initials in your submissions, including yours, must be handwritten and dated. Submissions with signatures/initials must be scanned.

The supervisor/observer who completes and signs your evidence submissions must provide their real name, contact number, and email address for your assessor’s reference.

Should you encounter issue or concerns regarding your assessment, contact your assessor.

 

 

Workplace Project Assessment

Project Overview

This workplace project assessment requires you to develop and implement a Change Management Project Plan to lead and manage organisational change.

This assessment is divided into seven project tasks:

Task 1: Conduct Meeting in Relation to Organisational Change

Task 2: Develop Change Management Project Plan

Task 3: Develop Communication Plan

Task 4: Arrange and Manage Communication Plan

Task 5: Identifying Barriers to Change

Task 6: Implement Mitigation Plan

Task 7: Modify Change Management Project Plan

This project requires you to complete the assessment tasks in a real workplace, or in an environment with conditions similar to that of a workplace in this industry.

Each task comes with a set of instructions. You are to follow and perform these instructions while being observed by the assessor and/or submit any required documentation.

Before starting this assessment, your assessor will discuss with you these tasks, including instructions and guidance for satisfactorily completing them.

 

You are required to:

Complete the tasks within the time allowed, as scheduled in-class roll.

Analyse and interpret information about the organisation’s internal and external environment and consult with stakeholders to identify requirements and opportunities for changes that support organisational objectives

Prioritise opportunities for changes with input from relevant stakeholders.

Develop a change management project plan for the priority changes incorporating resource requirements, risk management and timelines

Develop strategies to communicate or educate the changes and embed them

Obtain approvals and agree reporting protocols with relevant managers and implement the plan including addressing barriers to change

Review and evaluate the change management project plan and modify as needed to achieve objectives.

Resources Required for Assessment

Resources you need to access to complete the project assessment are outlined in the Resources Required for Assessment section of this workbook, and in the corresponding Assessor’s Checklist and/or Observation Form of each task.

Discuss each requirement with your assessor before commencing with each task. They will organise the resources required for this assessment.

IMPORTANT: Additional workplace resources may be required upon the contextualisation of this assessment.

 

Forms and Templates

Generic forms and templates are provided in the project tasks, unless otherwise specified. These can be accessed from the following link:

BSBLDR601 Forms and Templates

If you are currently in a workplace, use similar workplace templates and forms used by your organisation to complete each assessment task. Discuss with your supervisor and your assessor first to ensure that the forms/templates you will use from your organisation cover all criteria required by each assessment task.

Review these forms and templates with your assessor before starting the task.

 

Task 1: Conduct Meeting in Relation to Organisational Change

 

ASSESSMENT INSTRUCTIONS
Your assessor will observe you as you conduct a meeting with key stakeholders, experts and specialists to analyse at least one organisational change.

Relevant stakeholders can be individuals or groups directly impacted by the organisational change you will implement. They must be involved throughout the development, implementation and monitoring process.

Experts refers to individuals or groups who have knowledge and experience in implementing the required change in organisation.

Specialists refers to subject matter specialists who have expertise over a specific aspect of the business that is affected by your identified change.

Use your workplace/organisation’s template(s) to complete this task, or use the Change Management Project Plan template provided at the Bounce Fitness site. This will be used throughout the Practical Assessment Tasks.

Prior to commencing your meeting, you must Review at least two pieces of workplace documentation relevant to the organisational change you are to undertaking.

This includes:

Business plans

Feedback Surveys and Forms

Business and Communication Plans

Reports

Service-level agreements (SLAs

You will be assessed on your practical skills to:

Analyse and interpret information from the documentation about the organisation’s internal, external environment and identify two of each of the following:

Management decisions in relation to change

Organisational objectives

Performance gaps

Change opportunities

Business threats

Discuss and identify requirements for change for change that support organisational objectives from workplace documentation

Discuss and seek information, clarify, questioning, confirm understanding and active listening.

After consultation, complete the “SWOT Analysis” and “PESTLE Analysis” sections of the Change Management Project Plan.

Review Workplace Project Task 1 – Observation Form before starting this task. This form outlines all the practical skills you need to demonstrate to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment.

Review the template(s) you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise, use the Change Management Project Plan template provided at the Bounce Fitness site.

Submit the partially completed Change Management Project Plan with the completed “SWOT Analysis” and “PESTLE Analysis” sections to your assessor.

Include any supplementary documents/sources used in the meeting, such as:

Organisational documents such as business plans, reports or similar, with relevant objectives and practices about the organisation’s existing guide to organisational change

Printed or online sources relevant to issues, practices, or requirements, including government websites in relation to communication

 

Task 2: Develop Change Management Project Plan

 

ASSESSMENT INSTRUCTIONS
This task will require you to develop a Change Management Project Plan to lead and manage organisational change.

Use your workplace/organisation’s template(s) to complete this task or use the Strategic Audit Template as part of and the Change Management Project Plan Template provided at the Bounce Fitness site.

To complete this task, you must:

Complete a strategic audit of your organisation based on your findings from the information obtained in the SWOT Analysis and PESTLE Analysis Workplace Project Task 1.

You will need to indicate your findings as they shed light on the internal environment of your organisation

Develop the Change Management Project Plan template from the information and resources

This must include the following:

Priorities change requirements

For each activity identified, you must identify the following:

Key personnel responsible for the implementation of this activity

Resources required to implement the activity

Target timeframes for implementation

Target outcome after implementation

Risk management plan for change to be undertaken

 

Review Workplace Project Task 2 – Assessor’s Checklist before starting this task.

This form outlines the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

You assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Review the template(s) you will use to complete this task. If you are using template(s) from your workplace/organisation, discuss with your assessor to ensure that the template(s) covers all requirements that apply to this task. Otherwise, complete the Strategic Communication Audit template as part of and the Change Management Project Plan template provided at the Bounce Fitness site.

Submit the partially completed Change Management Project Plan to your assessor.

Task 3: Develop Communication Plan

 

ASSESSMENT INSTRUCTIONS
Your assessor will observe you as you consult with relevant managers to develop the Communication Plan for the organisational change you are to undertake.

Relevant managers are the required personnel responsible with embedding the change into the organisation.

These can include:

Board members

Department heads

General managers of different work team

Use your workplace/organisation’s template to complete this task or use the Communication Plan template as part of the Change Management Project Plan template provided at the Bounce Fitness site.

Note: If you are to use your workplace/organisations template, make sure you show evidence of the following in your plan.

You will be assessed on your practical skills to:

Develop a Communication Plan to implement the Change Management Project Plan developed in Workplace Project Task 2.

You must obtain approval from all relevant managers before concluding the discussion.

Discuss and seek information using appropriate structure and language

Using active questioning and listening to clarify and confirm understanding

After the consultation, you must partially complete the ‘Communication Plan’ section of the Change Management Project Plan with information discussed during consultation.

Leave the ‘Actual date of Implementation’ and ‘Actual Outcome’ of Communication Plan blank. This will be completed in a future task.

Review Workplace Project Task 3 – Observation Form before starting this task. This form outlines all the practical skills you need to demonstrate to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment.

Submit partially completed Communication Plan.

 

Task 4: Arrange and Manage Communication Plan

 

ASSESSMENT INSTRUCTIONS
This task will require you to arrange and manage action items of the Communication Plan as part of the Change Management Projection Plan into the organisation.

To complete this task, you must:

Arrange activities for delivery of each action item listed in the Communication Plan developed in Workplace Project Task 3.

Manage activities for delivery of each action item listed in the Communication Plan developed in Workplace Project Task3.

Update the following columns of your Communication Plan following your implementation:

Actual implementation date

Actual outcome/ status update

Review Workplace Project Task 4 – Assessor’s Checklist before starting this task.

This form outlines all the practical skills you need to demonstrate to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment.

This form outlines the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

You assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

You will need to submit an updated Communication plan to your assessor.

Additionally, you will need to submit evidence that you have arranged and managed each action item outlined in the Communication Plan to your assessor.

Samples of evidence of arranging and managing can be:

Questionnaires/surveys with stakeholder feedback

Copies of email correspondence with relevant stakeholders

Photos or videos from the workplace demonstrating implementation of the action item

Copies of instructions provided to relevant stakeholders on how to implement the specific action item (e.g. instructions for conducting consultations)

Evidence of communication/consultation to key personnel and/or stakeholders

 

Task 5: Identify Barriers to Change

 

ASSESSMENT INSTRUCTIONS

Your assessor will observe you as you consult at least key personnel regarding the implementation of the Communication Plan from Workplace Project Task 4 to identify barriers to change.

Use your workplace/organisation’s template to complete this task or use the Communication Plan as part of the Change Management Project Plan template provided at the Bounce Fitness site.

Note: If you are to use your workplace/organisations template, make sure you show evidence of the following in your plan.

Your assessor will observe you as you demonstrate practical skills to:

Assess performance of implemented communication plan against objectives of Change Management Project Plan.

Identify at least two barriers to change that affected the outcome of Communication Plan implemented in Workplace Project Task 4.

Discuss prescribed mitigation strategy to address barriers based on Mitigation Plan developed in Workplace Project Task 2.

Review Workplace Project Task 5 – Observation Form before starting this task.

This form outlines all the practical skills you need to demonstrate to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment.

This form outlines the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

IMPORTANT!

If you are communicating outcomes and trends based on an existing workplace Communication Plan from your organisation, you must submit copies of documents used to identify the barriers and outcomes. Adapt this based on the requirements of your task.

 

Task 6: Implementation of Mitigation Plan

 

ASSESSMENT INSTRUCTIONS
This task will require you to Implement Mitigation Plan as a response to the two identified barriers to change identified in Workplace Project Task 5.

You are to complete the Mitigation Plan which is incorporated in the Change Management Project Plan Template.

To complete this task, you must:

Implement action items to address barriers to change as outlined in the Mitigation Plan.

After implementing the actions, update the following sections of the Mitigation Plan:

Actual Date of implementation

Revised Risk Rating.

Review Workplace Project Task 6 – Assessors Checklist before starting this task.

This form outlines all the skills you need to demonstrate to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment.

This form outlines the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

You assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Submit the completed Mitigation Plan to your assessor.

Additionally, you must submit evidence that you have implemented each mitigation strategy to address barriers.

Evidence can include:

Email correspondence

Meeting minutes

Video recording of the meeting conducted with the stakeholders

 

Task 7: Modify Change Management Project Plan

 

ASSESSMENT INSTRUCTIONS
This task requires you to modify the Communication Plan based on the Mitigation Plan from Task 6, as part of your Change Management Project Plan.

Prior to commencing this task, you must:

Have completed all Workplace Project Tasks 1-6; or

Have access to your organisation/workplace’s change management project plan other than the one developed for this assessment

To complete this task, you must:

Access and review Communication Plan that you updated in Workplace Project Task 4.

Identify at least two areas of improvement in the Plan, based on your changes implemented in Workplace Project Task 6.

If you’re referring to the Change Management Project Plan from this project assessment, you can base your areas of improvement on any of the following:

Areas of improvement identified from Workplace Project Task 5

If you’re referring to the Change Management Project Plan from your own workplace, you can base your areas of improvement on any of the following

Any other areas you find from the Change Management Project Plan that require modification

Modify the section in the Change Management Project Plan document based on your findings. Outline the modifications done using the version control section of your Change Management Project Plan document.

 

Review Workplace Project Task 7 – Assessor’s Checklist before starting this task.

This form outlines the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

You assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Review the template(s) you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task.

Submit the modified Change Management Project Plan to your assessor.

IMPORTANT!

If you are modifying a Change Management Project Plan from your own workplace/organisation, submit a copy of the Change Management Project Plan as supplementary evidence.

 

 

 

Learner Assessment Pack

Assessment Workbook Checklist

 

 

Assessment Workbook Checklist

Instructions:

Your assessor will review your submissions against the checklist below. This section is to be completed by your assessor.

 

The learner has completed the Short Answer Questions in this workbook

Short Answer Questions

The learner has completed the Practical Assessments in this workbook and has submitted all the required evidence:

Workplace Project Assessment
Task 1: Meeting in Relation To Organisational Change
SWOT Analysis

PESTLE Analysis

Evidence of at least two communication documents used

Specify evidence submitted:

     

     

Video recording

Only if direct observation is not possible

 

Task 2: Develop Change Management Project Plan
Updated Change Management Project Plan

Task 3: Communication Plan
Communication Plan
Video recording

Only if direct observation is not possible

Task 4: Arrange and Manage Communication Plan
Communication Plan with actioned columns

Evidence of arranging Communication Plan

Specify evidence submitted:     

Evidence of managing communication plan

Specify evidence submitted:     

Task 5 Identify barriers in response to change
Video recording

Only if direct observation is not possible

Task 6: Implementation Mitigation Plan
Update Mitigation Plan

Evidence of implementing mitigation strategies

Specify evidence submitted:     

Task 7: Modify Change Management Project Plan
Updated Change Management Project Plan with version control

 

 

 

Learner Assessment Pack

Recording

 

 

Record of Assessment

Instructions:

This section is to be completed by your assessor.

 

Assessment Details

Learner

Course Code

Unit of Competency

BSBLDR601 – Lead and manage organisational change

Assessor Name

RTO

 

Assessment Activity

Satisfactory

Needs more evidence

Short Answer Questions

Short Answer Question 1

Short Answer Question 2

Short Answer Question 3

Short Answer Question 4

Short Answer Question 5

Short Answer Question 6

Short Answer Question 7

Short Answer Question 8

Short Answer Question 9

Short Answer Question 10

Workplace Project Assessment

Task 1: Conduct Meeting in Relation to Organisational Change

Task 2: Develop Change Management Project Plan

Task 3: Develop Communication Plan

Task 4: Arrange and Manage Communication Plan

Task 5: Identifying Barriers to Change

Task 6: Implement Mitigation Plan

Task 7: Modify Change Management Project Plan

 

 

Context Details

Satisfactory

Needs more evidence

Supervisor/Observer Verification Log

Supervisor/Observer Name

Role in the Assessment

Contact Details

Date of Contact

Supervisor/Observer verifies the learner’s submissions

Yes

No

Yes

No

Yes

No

Yes

No

 

Assessor’s Comments
Remarks/feedback
Details of further evidence required

 

 

Please tick the appropriate box.

Yes

No

Comments and further action required are noted in the Learner Assessment Pack

Results discussed and agreed to by the learner

You have the right to appeal the outcome of your assessment.

The Learner is Competent

Not Yet Competent

Assessor’s signature Date signed
I further confirm that I have verified the learner’s submissions by contacting the learner’s supervisor and/or observer whose names appear in the Supervisor/Observer Verification Log above.
After reassessment, the Learner is:  Competent  Not Yet Competent
Assessor’s signature Date signed

 

Learner’s Comments
The signature confirms that I have submitted all my own work, and agree with the assessment decision and feedback.
Learner’s signature Date signed

 

 

End of Document