Knowledge Questions

BSBSTR601 Manage innovation and continuous improvement

Task 1 – Knowledge Questions

Task summary

This is an open book knowledge test, to be completed in your own time.

You need to answer all the written questions correctly.


Access to textbooks/other learning materials.

Access to a computer and Microsoft Office.

Access to the internet.


Your assessor will advise you of the due date of this assessment via Canvas.

Submit onto Canvas

This completed workbook

Assessment criteria

All questions must be answered correctly for you to be assessed as having completed the task satisfactorily.

Re-submission opportunities

You will be provided feedback on your performance by the Assessor via Canvas. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Assessment Cover Sheet

Candidate name:

Candidate ID

Trainer’s Name:

Date Submitted:

Candidate declaration:

I declare that:

I have read and understood all the information provided in relation to the assessment requirements to complete this unit, the instructions and the purpose and processes of undertaking this assessment task

This assessment is my own work and where other’s works or ideas have been used, I have appropriately referenced or acknowledged them

I understand that plagiarism is a serious offence that may lead to disciplinary action.

Candidate signature:

Task 1: Knowledge Questions

Question 1

Outline two methods for conducting cost-benefit analysis.


Innovation and continuous improvement ?

Question 2

List 2 barriers to productivity improvement within an organisation that can be caused due to ineffective knowledge management systems.


Question 3

What principles are important to keep in mind when gathering evidence and information to evaluate continuous improvement systems and processes?


Question 4

Describe two creativity theories and their application to workplace innovation.

Describe the diffusion of innovation theory and why a manager implementing an innovation may find this theory useful.


Question 5

Outline the concept of a learning organisation.

Explain the concept of shared vision as an important organisational learning principle.

Explain the concept of team learning as an important organisational learning principle.


Question 6

Identify and discuss in detail five quality management and continuous improvement theories.

Discuss the implications for businesses of Kotter’s 8-Step change model for transformational change.

Explain the purpose of the ISO 9000 Standards for Quality Management and the standards that are included.


Question 7

Describe the concept of risk as identified in the Australia/New Zealand Standard for Risk Management (AS/NZS ISO 31000:2009).

Describe the concept of risk management and outline the factors that make a risk management system successful and the factors that may inhibit effective risk management.

describe the seven steps in the risk management process as outlined in AS/NZS ISO 31000:2009.


Question 8

What is a supply chain?

Describe the potential impacts of a loosely coupled system on the cooperative culture of the organisation.


Question 9

How can a gap analysis be used to test whether an organisation has an existing creative culture?


Question 10

Identify and outline three different sustainability practices common in Australian workplaces.

What organisational characteristics are likely to inhibit innovation?