investigation into the theory and practice

 

Order No EHUK5902
Word 1800
Deadline 2015-10-13
Allocation Date 2015-10-12 07:07:05
Order Type Assignment
Academic Level Bachelor
Subject Management
Order Delivery

Topic

An investigation into the theory and practice of management skills development in the hospitality and tourism industries

Admin Remark

Must follow the Structure as demanded. Plagiarism must be below 5%

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Additional Requirement

Task 1 – individual written report, CV and covering letter – 1100 words Task 2 –individual report, self-evaluation and copy of the minutes (group meeting notes) – 700 words Task 1: Review your own potential as a prospective manager in the hospitality or tourism industry and use this review to create a personal development plan. (LO 2, 2.1, 2.2, 2.3, LO4: 4.1, 4.2 and M1, M2, M3, D1, D2, D3) The first task that your training manager has asked you to complete is a self-assessment exercise and personal development plan to help you review your current managerial strengths and identify training needs. This task is in two parts. Firstly, you should carry out the self-assessment exercise and write an individual report with a minimum length of 800 words for the manager in a business report format. Make sure that your report contains the following sections: Cover Page (with student name and number, title of work, date of submission, subject and tutor name), Contents Page (listing the title of every section of the report and each section’s beginning page), Introduction, Conclusion, Bibliography (Harvard Citation Style). (M3) The report should be structured as follows: a. Introduction, which includes the name of the company and the job position you would like to aspire to in 5-10 years. b. Identification of six skills which are important to this position you have chosen. (LO2.1) A merit level answer is well justified with clear reasons for each skill which are based on good research and knowledge of the position and company. (M2) c. Assessment of your current management skills and performance levels. Make a list of the management skills you currently possess (at least six), and compare these with another list of skills which you have yet to develop (at least six) (LO 2.1). A merit level answer will be well-supported by research. (M2) Distinction level assessments show deep thinking (D3). d. A personal SWOT analysis in which you analyse your own management skills and performance levels (LO 2.2). A merit level SWOT fully analyses your Strengths, Weaknesses, Opportunities and Threats. (M2) e. List of four to six precise future objectives, which you have set for your career. These objectives MUST be prioritised and have target dates. You may express this in a table format if you like. (LO 2.3) Merit level answers will be clearly linked to your future career path, to important skills you have identified and to your development needs: they will also have realistic target dates. (M2) Distinction level answers will be well justified with explanations and reasoning. (D1) Assignment Autumn 2015: HNTT 103 / HNHM 107 The Developing Manager Page 5 of 9 f. Conclusion summarising your learning from this task (M3). A distinction level conclusion is in depth, well justified, demonstrates independent thinking and comes directly from your own analysis. (D1) g. Reference List of all sources in the correct Harvard Citation style, which matches the citations throughout the report (M3). Secondly, after you have completed this report, you will attach a separate personal development plan in the form of a professional quality Curriculum Vitae (CV), describing your professional experiences and career aspirations as if you are writing in the year 2020. This is your imaginary CV with your added experience of the next five years, where you are finally applying to the job or career level to which you have aspired. Show through your added job experience and promotions how you have gained the skills you identified as missing in the task 1 report you have just completed and explain why you are now ready and qualified for this advanced level of your career. This CV will include a Covering Letter followed by a CV-format career summary. The typical length for a Covering Letter is one page (around 300 words), and a Curriculum Vitae usually fills no more than two asides of A4 paper (usually in bullet points detailing key skills and experiences). Try to stay within this length and use your words carefully. h. In your one-page Covering Letter, you must explain how your own managerial and personal skills have supported your career development (LO 4.1). A merit level letter is well structured and attractively presented. (M3) A distinction level letter provides evidence of high level self-evaluation skills. (D3) i. You will then review on your CV how you have met your career objectives and achieved personal development from the years 2015 to 2020 (LO 4.2). A merit level CV is analytical and well applied to the imagined job position. (M2) A distinction level CV provides evidence of high level self-evaluation skills. (D3) Your career development as expressed on the CV must show experiences and activities which are realistic and timely. All of your (at least six) objectives from Task 1 must have been fulfilled or be in development and this must be immediately apparent in your CV application. The position you are applying for in 2020 must also be realistic related to your (imagined) experiences. Extra guidance for Merit and Distinction: For M2 skills and personal development plans and priorities have been realistically and well analysed in relation to the chosen career path. For M3 the report is well structured, written in impersonal academic language without errors. Citations are clearly present and the bibliography is in the Harvard referencing format. For D1 the conclusion is in depth, well justified, demonstrates independent thinking and comes directly from your own analysis. For D2 there is evidence that the student has demonstrated an effective approach to personal assessment and development planning. For D3 the report shows in-depth self-evaluation with clear plans for future learning. Assignment Autumn 2015: HNTT 103 / HNHM 107 The Developing Manager Page 6 of 9 Task 2: Managerial skills within a hospitality or tourism context (LO 3: 3.1, 3.2 and M1, M2, M3, D1, D2, D3) The trainer has now asked you to enter a problem-solving scenario. You are on the management team for a failing hotel chain. The source of the problem is poor staff motivation. Staff are turning up late and underperforming at the job, leading to poor customer service. A board meeting has been called to discuss how the company can improve the profitability of the company and the motivation of its staff. You must bring recommendations to the meeting and discuss these suggestions with other members of the board. You will make recommendations on the following points: ? How to increase staff motivation ? How to increase profitability at the hotel chain ? How you are going to implement changes ? How you are going to monitor results of these changes After discussing these points, you should conclude this meeting by making recommendations to the company management, which are well justified. Keep clear records of your discussions in the meeting. Following the meeting, you will write a short report of 500-750 words. Make sure that your report contains the following sections: Cover Page, Contents Page, Introduction, Conclusion, Bibliography (Harvard Citation Style). It should contain the following sections: j. Introduction explaining the purpose of the meeting k. A summary of how you would demonstrate leadership and motivation skills in the scenario of the failing hotel chain (LO 3.1). Merit level reports are analytical and demonstrate your leadership and motivation skills well. (M1) l. A summary of the key points in the discussion of the meeting in your own words. m. Justification of your recommendations for the management (LO 3.2). A merit level justification clearly shows how these decisions support the goals and objectives of the hotel. (M1) Distinction level justifications are supported by additional evidence and research. n. Conclusion summarising your recommendations. A distinction level conclusion is welljustified and includes critical evaluation (D1). o. Self-evaluation of your role in the meeting, focussing particularly on your leadership and motivation skills. (LO3.1) A merit level evaluation considers the strengths and weaknesses of your contributions and skills. (M2) A distinction level evaluation is in-depth (D3). p. References List using the correct Harvard Citation style which matches your in-text citations q. An appendix containing a copy of the “minutes” (business terminology for a summary of the discussion) of the meeting detailing everyone’s suggestions. This will be provided by the class ‘secretaries’. (LO3.1) Extra guidance for Merit and Distinction: For M1 there is evidence that you have considered a range of inter-related factors. For M2 there is clear evidence of your leadership and management skills. For M3 the report is well structured, written in impersonal academic language without errors. Citations are clearly present and the bibliography is in the Harvard referencing format. For D1 the conclusion is in depth, well justified, demonstrates independent thinking and comes directly from your own analysis. For D2 the whole task has been well managed and completed to a high standard. For D3 the self-evaluation is in-depth evaluation, considering both what you have learnt and how you have learnt it, both individually and working as a group.