Interpersonal Communication Skills

INT102 Interpersonal Communication Skills
Assessment 2 Written Assessment (15%)
Due Date: Week 8
Word Count: 800-1000 words
The goal of this assessment is to assess students’ knowledge and comprehension of conflict
resolution in community services.
Students will watch a video and then be provided a copy of the Thomas-Kilmann Conflict
Mode Instrument (TKMI) in a tutorial. Students will complete the instrument/questionnaire
during tutorial time and discuss the results as a group, exploring the various conflict modes
during simulation exercises; then respond to the questions listed below.
1) Watch video:
https://www.youtube.com/watch?v=O4eObpGH3l0
2) Complete copy of Thomas-Kilmann Mode Instrument.
3) Look at results provided – student’s top 2 conflict resolution modes.
4) Discuss results as a class.
5) Use different modes of conflict resolution during in-class simulations/role plays.
6) Read chapter 11 of the text book (de Janasz, 2014) and the resources on the moodle
site.
7) Provide written responses to results – due Friday week 8.
Questions to consider after identification of top 2 Thomas-Kilmann Conflict Modes:
What are the top two Thomas-Kilmann Conflict Mode results identified from the
questionnaire? Explain these in your own words. (Use chapter 11 of the text book
and the resources on the unit site to assist.)
Do you agree with these results? To support your answer, provide two examples of
when you have demonstrated these conflict modes in action either at work or in
inter-personal relationships.
If you disagree, provide two examples of the conflict mode(s) you believe you
actually use in conflict situations.
State which other mode of conflict mode you would like to develop (from those of
the TKMI activity), and how you would go about developing it. (Articles on the unit
site will provide some insight).
Students may use information and the resources on moodle, or apply alternative conflict
mode strategies from your own independent research if it is supported by academic
literature.
There is a list of resources on the unit site/moodle page to assist with providing academic
sources of information and discussion – it is expected you will include evidence in your
discussion that you have read some of these (that means they need to be referenced in
your essay). Minimum 4 references (the textbook will be one of these).
All resources must be cited correctly using APA 7 referencing.