interpersonal and e-communication

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HC1021
INterpersonal and e-communication
final assessmeNt

Trimester 1, 2022

Assessment Weight: 50 total marks

Instructions:

All questions must be answered by using the answer boxes provided in this paper.

Completed answers must be submitted to Blackboard by the published due date and time.

Please ensure you follow the submission instructions at the end of this paper.

Purpose:
This assessment consists of six (6) questions and is designed to assess your level of knowledge of the key topics covered in this unit. Lecture materials and resources used during your studies at Holmes Institute should be sufficient to guide your answers BUT if you consult any external resources be sure to cite correctly and list as references at the end of each question, using Holmes adapted-Harvard style.

Question 1 (7 marks)

As an employer, it’s important to identify office safety hazards and create a safe workplace. Sometimes, injuries happen at workplace. Occationaly, the injury is caused by the employer and the employee is threatened by the employer if they have intention to report the case to Work Affair organisation. Is this behaviour of the employer misconduct? In your opinion, what are the possible causes of this behaviour. Students are required to provide some examples to support their discussion.

ANSWER: ** Answer box will enlarge as you type

Question 2 (11 marks)

You were selected by your company to take part in a meeting organised by a multinational companies about the impact of the recent global rise in fuel prices. The first presentation was delivered my a male CEO from Argentina, the second presentation was from a German male CEO and the third one was from an Australian female CEO.

You noticed that the body language, gestures and facial expressions of these presenters are different. Based on the demographic information provided above, identify the key factors that might cause the differences between them and explain in detail the role of each factor.

ANSWER a):

Due to Covid-19 restrictions, the organisers decide to hold this meeting virtually instead of organizing onsite. In your opinion, what are the factors that will impact the quality of the meeting that organisers should have considered before making this decision? Students are required to provide at least one reference to support their discussion

ANSWER b):

Question 3 (7 marks)

Each communication channel has different target audience. Target audience will impact the message choiced, delivery methods and the content.

You are working for APPLE Company and you are required to communicate to customers about the New iPhone which will be released next month. Identify who is target audience of new Iphone and what is the message that you want to send to this audience group

ANSWER a):

If you have to make a choice, what is the approach that you would prefer to communicate to the target audience deductive or inductive. Provide the justification to your choice. Answer this question in 300 words with at least one reference supported.

ANSWER: b)

Question 4 (11 marks)

You have been offered a job in a digital content publisher in Australia. You are required to provide high quality publications. Based on the knowledge acquired from class, discuss the steps that you should take to ensure these publications are free from common errors. Provide example to support your discussion
Answer this question in 300 words

ANSWER:

Question 5 (7 marks)

The company has been receiving multiple complaints from customers about not answering their calls. You are asked by the manager to investigate the customers’ complaints. You decide to contact randomly some customers who registered their complaints and discover that the customers have been calling after 6:00pm when the company offices are closed. Based on your knowledge of e-communication, what would you recommend the company to do in order to address this issue?

What are the specific guidelines you will follow to ensure your proposed solution works effectively?

Answer this question in 250 words

ANSWER:

Question 6 (7 marks)


Answer this question in 300 words
(support your answer with one academic reference and non-academic or industry reference).

Every year, as a CEO of a company, you are required to write an annual formal report. In your opinion, what are the nesssary parts that you should mention in this report. Provide the justification for your choice

ANSWER a):

Give three examples of emotional terms that should be avoided in the report above. Briefly explain the main reasons why such terms should be avoided.

ANSWER b):

END OF FINAL ASSESSMENT

Submission instructions:

Save submission with your STUDENT ID NUMBER and UNIT CODE e.g. LEA9870 HC1021

Submission must be in MICROSOFT WORD format only

Upload your submission to the appropriate link on Blackboard

You have two attempts to submit your assessment with only the final submission being marked.
Please ensure your submission is the correct document as special consideration is not given if you make a mistake.

All submissions are automatically passed through SafeAssign to assess academic integrity.