inclusion of a reference list. Although

Task Journal Entry. Write a business report based on the following: A group of 5 holiday resorts have decided to merge their operations to in order to deliver better value to the customers as well as to increase their profits. The new Group named Monet now incorporates a wide range of living quarters (backpacker, bed & breakfast homes to luxurious suites) all around Australia. It provides alternatives to popular holiday booking web sites such as, etc. and enables customers to book directly. They expect the Bookings to be managed via a single web site only (with a complementary mobile app included) with prices varying dynamically based on the demand, seasonal factors etc. Senior management has finalised on the following decisions: 1. A customer loyalty scheme called MonetLoyalty will reward customers with airport transfers, free tours and free meals. 2. Interactive tools will be developed in order to allow to customers to choose, which particular tours they would like to undertake. 3: An integrated ERP Solution is to be developed in order to enable management of the operation through a single IT system. 4: A new ‘’Web 4.0 –level’’ ultra-intelligent electronic portal is to be created enable customers to self-manage their accounts with the company and to customize their shopping/booking experience. How to find the journal articles and draft your article review: COLLAPSE Firstly, I hope you are familiar with searching the journal databases available from the CSU library. Then I can recommend to refer to the Key Databases. However, there are no limitations to use the Useful Databases. You can find plenty of articles when you choose proper keywords and have enough patience in evaluating the hit-list and corresponding summaries to find the best matching article. It would be one of your crucial mastering skills that you should improve during your master degree. • Key Databases 1. Computers and Applied Sciences 2. ProQuest Computing 3. IEEE Xplore – IEEE/IET Electronic Library (IEL) 4. ACM Digital Library 5. ProQuest Telecommunications 6. MathSciNet 7. SpringerLink 8. ScienceDirect 9. Academic Search Complete 10. ProQuest Science Journals 11. Taylor & Francis Online 12. Emerald Insight 13. Wiley Online Library 14. Expanded Academic ASAP 15. Scopus 16. Current Contents Connect 17. Web of Science Core Collection Then, using the proper article, you should write down your report in the well structured paragraphs that is compliant with scientific ethics. Journal Presentation Formatting Requirements: 1. Journal space on Interact2 presentation text width between 85-95 characters including spaces. 2. Font types and sizes consistent (use Arial 12pt) throughout and paragraphs well formed. 3. Submit answers to all work in one journal entry. 4. No attachments to journal entry allowed. Other Presentation Requirements: 1. Avoid using dot points, bulleted points, numbered points in your work. Lists do not display your understanding of the subject matter and may even appear disjointed to the reader/marker. 2. Meet word limits in each question (allowance of +/- 5%). Table of contents are not required and the Reference list are not included in the word count. (Failure to follow all the above rules, eg. if you do not meet word limit for Q3 but meet for the others, this is considered as not meeting word limit for all: no partial mark allocated.) 3. Use either UK spelling or USA spelling but do not mix both. 4. All work presented should be carefully proofed, so that spelling and typographical errors are corrected. 5. All language used should not be sexist. 6. If acronyms and jargon are used, please explain them in the first instance, then use the abbreviated form in the rest of the report. 7. Appendices are not to be used. 8. Use of headings and sub-headings can be used for clarity. 9. It is important to get the balance right between the citing of referenced material and your own interpretation and ideas. When using your own thoughts and ideas, you can signal the reader by using words and phrases such as ‘it can be argued that…”, “it is evident that…” and “it seems as though…” 10. Writing in the third person is expected in all pieces of work. 11. All date/time mentioned and used is in Australian Eastern Standard Time (or Australian Eastern Daylight Savings Time) or Sydney time. Business report format Readers of business reports expect certain information to be in certain places. They do not expect to search for what they want and the harder you make it for them the more likely they are to toss your report to one side and ignore it. So what should you do? 1. Follow the generally accepted format for a business report: Title, Executive Summary, Introduction, Main Body, Conclusion and Reference List. 2. Organise your information within each section in a logical fashion with the reader in mind, usually putting things in order of priority – most important first. Report Title. This is simply up at the beginning of your report. Executive Summary. Give a clear and very concise account of the main points, main conclusion (and recommendation). Keep it very short (see word limit). Some people, especially senior managers, may not read anything else so write as if it were a stand-alone document. It isn’t but for some people it might as well be. Keep it brief and free from jargon so that anyone can understand it and get the main points. Write it last, but do not copy and paste from the report itself; that rarely works well. Introduction. This is the first part of the report proper. Use it to paint the background to ‘the problem’ and to show the reader why the report is important to them. Then explain how the details that follow are arranged. Write it in plain English. Main Body. This is the heart of your report, the facts. It will probably have several sections or sub-sections each with its own subtitle. It is unique to your report and will describe what you discovered about ‘the problem’. These sections are most likely to be read by experts so you can use some appropriate jargon but explain it as you introduce it. Arrange the information logically, normally putting things in order of priority — most important first. In fact, follow that advice in every section of your report. Do not write in dot points or numbered points as this will appear disjointed and look like notes taken in a meeting. Conclusion. Present the logical conclusions of your investigation of ‘the problem’. Bring it all together and maybe offer options for the way forward. Many people will read this section. Recommendations. What do you suggest should be done? Don’t be shy; you did the work so state your recommendations in order of priority. References. As your business report must be academically sound as well as making good business sense, it is essential that your report is supported by accurate in-text referencing and the inclusion of a reference list. Although some business reports in the workplace do not require full referencing (and some students may be used to this), it is a requirement in the academic environment. This is equitable for all students.

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