Prepare yourself – readings and other resources • Australian Commission on Safety and Quality in Health Care (2010). Australian safety and quality framework for health care. Sydney: ACSQHC. Available at • Australian Commission on Safety and Quality in Health Care (2011). National safety and quality health service standards. Sydney: ACSQHC. Available at • Frost, P. (2016). Video summary: Patient safety in Victorian public hospitals. Melbourne: Victorian Auditor-General’s Office. Available at • Lansdown, G.E. (2014). Quality: The key issues. In Gottwald, M. & Lansdown, G.E. (Eds.), Clinical governance: Improving the quality of healthcare for patients and service users (pp. 22-44). Maidenhead: Open University Press. • Healy, J. (2011). How safe is health care? In Improving health care safety and quality: Reluctant regulators. (pp. 23-58) Farnham: Ashgate Publishing Ltd. Read pp. 42-50. • Kalaichandran, A. (2017, August 3rd). Design thinking for doctors and nurses. New York Times. New York: The New York Times Company. Available at

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