for patients and service users (.

Prepare yourself – readings and other resources • Gottwald, M. (2014). Exploring quality failings within clinical contexts. In Gottwald, M. & Lansdown, G.E. (Eds.), Clinical governance: Improving the quality of healthcare for patients and service users (pp. 45-65). Maidenhead: Open University Press. Chapter 3 • Langley G.L., Moen R., Nolan K.M., Nolan T.W., Norman C.L. & Provost, L.P. (2009). The improvement guide: A practical approach to enhancing organizational performance (2nd edn.). San Francisco: Jossey-Bass Publishers. Chapters 1-3 (pp. 15-63) and 5-6 (pp. 89-137) • NSW Health (2001). The clinician’s toolkit for improving patient care. North Sydney: NSW Health Department. Read pp. 1-9. Retrieved from • NSW Health (2002). Easy guide to clinical practice improvement: A guide for healthcare professionals. North Sydney: NSW Health Department. Retrieved from Activity readings (please review in the order presented) 1. Chassin, M.R., & Becher, E.C. (2002). The wrong patient. Annals of Internal Medicine, 136, 826-833. doi: 10.7326/0003-4819-136-11-200206040-00012 (obtain from the Unit reading list) 2. Department of Health (2011). Root cause analysis (RCA) and risk reduction action plans (RRAP). Melbourne: Victorian Government. Retrieved from 3. NSW Health (2005). Checklist flip chart for root cause analysis teams. North Sydney: NSW Department of Health. Retrieved from

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