Facilitate Knowledge management

DIPLOMA OF COMMUNITY SERVICE

Unit PSPMGT012 Facilitate Knowledge management

Assessment Task 1

Knowledge question

Briefly reflect on the following public sector legislation:

 

  1. Work health and safety and environmental requirements

 

  1. Regulations, policies, procedures and guidelines relating to knowledge management and information management, including privacy, freedom of information

 

  1. Explain the principles of knowledge management. What are the current Australian standards for knowledge management?

 

  1. Identify at least ten (10) of the tools and techniques that are related to introduction of knowledge management initiatives.

 

Discuss the intersection of knowledge management with each of the following other disciplines:

 

  1. Organisational learning
  2. Information management/technology
  3. Human resources management
  4. Communications
  5. Discuss the cultural aspects of knowledge and knowledge management.
  6. What information will you need to identify in relation to the organisation to establish the organisational context for knowledge management?
  7. How might you identify the organisational strategies and goals that may be assisted by the development of organisational capability in knowledge management?
  8. When assessing the current knowledge management position of the organisation to determine the strengths and weaknesses of its knowledge resources and activities, what are the areas these strengths and weaknesses are likely to relate to?
  9. List five (5) examples of the stakeholders you might undertake consultation with to raise awareness of knowledge management and to establish goals for the business unit and/or the organisation.
  10. What details might you identify and review to explore knowledge management in the context of the organisational environment? Identify at least three (3) examples of the benefits of knowledge management.
  11. What types of knowledge management initiatives might you develop and align with the overall organisational strategy?

 

Outline at least one (1) initiative that could be developed for the following:

 

  1. To build long-term capability in knowledge management.
  2. To build a culture of sharing knowledge.
  3. To create new knowledge in the organisation.
  4. What types of initiatives could be used, with management and stakeholder support, to ensure immediate successes are transformed into ongoing benefits? Outline at least two (2) examples
  5. Identify three (3) examples of the methods you might facilitate for creating, discovering and acquiring knowledge in the business unit.
  6. What actions would you follow to promote methods that can be used for the capture and storage of knowledge within the organisation?
  7. Identify and discuss one (1) of the methods you might promote for the presenting, distributing and sharing of knowledge.
  8. What processes might you develop to facilitate the revising and disposing of knowledge that is held within knowledge management systems?
  9. Why is it important to record and store explicit knowledge? List five (5) of the activities you might integrate into processes for the management of explicit knowledge with the organisation’s information management systems.

 

Reflect on the following actions that are to be facilitated for explicit knowledge:

 

  1. Structuring the explicit knowledge
  2. Maintaining the explicit knowledge
  3. Linking explicit knowledge
  4. What will you need to do to improve the integration and use of knowledge and information to meet business unit goals?

 

 

 

 

 

 

 

 

 

Assessment Task 2: Report on process of creating a knowledge sharing culture

 

Required documents and equipment:

  • Computer with internet connection to refer to various resources
  • Student assessment booklet and a pen (organised by the student)
  • RGIT Learners’ resources for the unit PSPMGT012 – Facilitate knowledge management (organised by the trainer)
  • Learner’s notes

 

Instructions for students:

  1. This assessment will be conducted in the RGIT classroom and/or outside the campus with access to the resources listed above.
  2. You must satisfactorily perform all tasks to be deemed Satisfactory for this
  3. Before you begin you must carefully read the task overview and context of your
  4. This is a self-paced activity – you can use your learning materials or text book as
  5. The activity has been divided into two parts (Part A and B)
  6. Part A is conducting a research on different theories and creating a It can be in any form report as word file, A synopsis as a paragraph, PPT etc.
  7. Part B is preparing an e-portfolio based on the research you did in Part It can be a word file or PPT or a web page.
  8. You must submit both of these at the end of the presentation which will follow upon completion of this assessment.
  9. Word limit for your report is 400-500 words (no more than 2 pages in total). You may like to refer to this link if you need help in how to write a report. https://wikihow.com/Write-a-Report
  10. You must include all the asked relevant information in your report and e-
  11. You may prefer to use your computer to type your Your assessor will let you know if you can email your answers as a Word file, or if you must print and submit hard copies.

 

Planning the assessment

  • Access all resources mentioned in required resources either printed copies or access via the
  • You must:
    • Produce all evidence as required in the
    • Complete and submit in due
    • Submit with a completed assessment cover
  • Your assessor will set a time to provide

 

Date of assessment

  • Recommended date for assessment: After session 5

 

 

Duration of Assessment

  • Time required for assessment: 2 weeks

 

Assessor’s Feedback

  • Your assessor will set a time to provide

 

Evidence specifications: (Submission Checklist)

At the end of the assessment, you will be required to submit the following evidence before the due date specified by the assessor:

  1. Report on process of creating a knowledge sharing culture
  2. PowerPoint presentation

 

Evidence submission:

  • Documentation can be submitted electronically or paper-
  • Your assessor will record the assessment outcome on the assessment cover

 

 

Scenario

 

INSTRUCTIONS TO STUDENTS:

  1. This is a self-paced
  2. You must follow the given task instructions
  3. You must note down the important points found in the research and address all the instructions given. You will be assessed on your ability to address those instructions.
  4. You must research all the information asked below rigorously as this would be the foundation for rest of your practical assessments.

 

In this part of the assessment, you are required to Watch the video and identify at least 2 factors critically important in the process of creating a knowledge sharing culture

Describe the factors and explain their importance.

 

TASK INSTRUCTIONS TO COMPLETE PART A OF THE PRACTICAL ASSESSMENT TASK:

Assessment Task 2.1:

  • Watch the video and identify at least 2 factors critically important in the process of creating a knowledge sharing culture

 

YOUTUBE VEDIO:

How to Create a Knowledge Sharing Culture – YouTube

  • Describe the factors and explain their

 

This task is in continuation to the assessment task 2.2. You are required to create a presentation based on the report you have done in assessment task 2.1. Your report must demonstrate your ability to communicate with a diverse range of stakeholders to build knowledge management capacity.

 

INSTRUCTIONS TO STUDENTS:

It must contain all the information you would be using while research done to facilitate knowledge management. Basically, you would be using your report as a guide when doing your presentation (PPT). You must make sure that

  • Report is based on the research done in Assessment Task 1 in terms of appropriate Establish the organisational context for knowledge management and Facilitate knowledge management integrated with information management
  • It has feedback survey forms for the attendees at the end of the Please be

 

 

mindful of the privacy by not asking their details.

  • Report can be created as a web page or PPT. You must submit it along with your research report at the end of the It should not exceed 12-15 PPT slides.
  • You will be assessed on the ability to create an e-portfolio following above Please make sure that you include all the relevant material in your project.
  • You will be using this research report while preparing the PPT slides and during

 

Assessment Task 2.2:

Prepare a presentation that outlines the following elements of the knowledge management systems:

  • What legislation, regulations and policies relating to knowledge management and information management should be applied
  • Why is it important to show leadership and taking risks in the context of knowledge management
  • Give an example of how you would facilitate groups and learning
  • List at least 1 principle of communicating with a diverse range of stakeholders to build knowledge management capacity
  • Give examples (2) of tools and techniques related to introduction of knowledge management initiatives
  • Give an example of intersection of knowledge management with other disciplines, including organisational learning, information management/technology, human resources management, communications
  • outline at least 2 cultural aspects of knowledge and knowledge management
  • explain the role of mentoring

 

 

 

 

 

 

Assessment Task 3: Presentation

 

Required documents and equipment:

  • Computer with internet connection to refer to various resources
  • Student assessment booklet and a pen (organised by the student)
  • RGIT Learners’ resources for the unit PSPMGT012 – Facilitate knowledge management (organised by the trainer)
  • Learner’s notes

 

Instructions for students:

  1. This assessment will be conducted in the RGIT classroom and/or outside/ Online during COVID 19 the campus with access to the resources listed above.
  2. You must satisfactorily perform all tasks to be deemed Satisfactory for this
  3. Before you begin you must carefully read the task overview and context of your
  4. This is a self-paced activity – you can use your learning materials or text book as
  5. Part A is conducting a research on different theories and creating a It can be in any form report as word file, A synopsis as a paragraph, PPT etc.
  6. You must submit both of these at the end of the presentation which will follow upon completion of this assessment.
  7. You may prefer to use your computer to type your Your assessor will let you know if you can email your answers as a Word file, or if you must print and submit hard copies.

 

Planning the assessment

  • Access all resources mentioned in required resources either printed copies or access via the
  • You must:
    • Produce all evidence as required in the
    • Complete and submit in due
    • Submit with a completed assessment cover
  • Your assessor will set a time to provide

 

Date of assessment

  • Recommended date for assessment: After session 5

 

Duration of Assessment

  • Time required for assessment: 2 weeks

 

Assessor’s Feedback

  • Your assessor will set a time to provide

 

 

Evidence specifications: (Submission Checklist)

At the end of the assessment, you will be required to submit the following evidence before the due date specified by the assessor:

  1. PowerPoint presentation

 

Evidence submission:

  • Documentation can be submitted electronically or paper-
  • Your assessor will record the assessment outcome on the assessment cover

 

TASK SUMMARY:

This is the third and final assessment task for this unit and you are required Deliver the presentation. Your trainer will assist in arranging an audience. You must have a prepared PPT (Power Point Presentation) for this session that would have all the information needed for this assessment task.

 

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

  • Computer and Microsoft Office-PPT of your presentation
  • Access to your resources required for conducting a session (research materials and reports done in Assessment 2).
  • Workplace or a close simulation of the workplace environment
  • Research resources, including industry related systems information
  • Information on current training and assessment requirements

 

WHEN AND WHERE DO I DO THIS TASK?

  • This task may be done in an actual workplace or a close simulation of the workplace environment
  • You will be provided with the due date for this assessment so that you can write it in the Assessment Booklet ordiary.

 

WHAT DO I NEED TO SUBMIT?

  • Presentation handouts (PPT slides) of your session

 

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

  • If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following:
  • Answer the questions that were incorrect in writing. Answer the questions that were incorrect

 

INSTRUCTIONS TO STUDENTS:

  • This is a presentation held face to face or virtually (as arranged with your trainer).

 

 

  • You need to create a PPT for your presentation using all the research and content in the report on KMS you did inTask 2.
  • You must use that PPT while conducting the
  • You may consider bringing the print out of the slides for the audience if find
  • You are recommended to watch these videos below for preparing yourself for the

 

GENERAL INSTRUCTIONS TO STUDENTS:

  1. This oral presentation is an individual work exercise
  2. This will be a role-play presentation and your classmates/ trainer/ assessor will take on the role audience
  3. This session is to be presented using MS Power Point slides as a face to face/ virtual meeting
  4. You must prepare 15-20 slides and must write only the keywords/ points in the
  5. Time-limit for delivering the presentation is 10-15
  6. You may be video-graphed or photographed during the presentation (with permission).