Email Quality Worksheet

Email Quality Worksheet

Opening
Greeting Use Greeting and Name appropriate to the relationship
Examples of Formal Greeting
o Dear Mr. Freeman OR Dear Officer OR Greetings Officer
Examples of Semi Formal Greetings – Dear James
Examples of Informal Greetings – Hi Jim / Hey Jim
Name Always use correct spellings of name
Pay attention to first name and last name (don’t confuse between the
two)
Subject Title of email should be relevant to body & subject (most people read
the subject and decide whether email is worth opening)
Email Etiquette / Product Knowledge Skill
Provides accurate and clear information
Courteous
Reply vs Forward (especially when
including original emails / or internal
communication
Acknowledgement of previous
communications and actions
Set timeframe for response where
appropriate
Appropriate format (eg. Bullet points vs
paragraph)
Professional format
o (intro / body / closing statement)
Adherence to email etiquette
o Avoid using all Capitals or a font
that is too large
o Always spell check before
sending
Written Quality
Spellings, grammar, punctuation
Appropriate use of abbreviations / acronyms / jargon
Closing Statement
Qualifying Statement (should you require any further information, please feel free to
contact me
Standard Auto Signature (Regards, Full Name, Position title, Company Name, Contact
Details)
Disclaimer

Example of An Appropriate Email
From:
Rajesh Sarin
Sent: Wednesday, 31 March 2021 2:15 PM
To: Harish Venkateswaran <[email protected]>
Subject: Feedback on Proposed Sonia Software
Dear Rose,
Thank you for your email.
As per your requested dated 26
th March 2021, following is my response.

• School of Engineering and Technology has a small percentage of students who are
undertaking WIL
• Most of these students are studying at Post Graduate level
• Most of these students are international students and hence have very different needs for
support and hand holding
• SET also engages external placement providers to assist with these placements.

The above items make it very challenging for the staff and it is imperative staff have access to a very robust
and friendly WIL information system, which in majority will be used by Hosts organisations, Placement
providers and internal staff. The system will also have a few touch points as far as students are concerned.
I will be providing you a detailed analysis of the Sonia software that you have proposed.
If you any queries or concerns, please do not hesitate to get in touch with me at the earliest.
Regards
Associate Professor Rajesh Sarin I BBA, GDM, GDIS, MISM, MBA, PhD
(c) I Snr MACS
Associate Dean (WIL & Engagement) | School of Engineering & Technology
CQUniversity Brisbane, 160 Ann Street, Brisbane, Qld 4000
P +61 07 3295 1141 I X 51141 I M +61 430 950 596
| E [email protected]
This communication may contain privileged or confidential information. If you have received this in error,
please return to sender and delete. CRICOS: 00219C | RTO Code 40939