development of learning and development strategies

 

 

 

Precision Group (Australia)

Level 13, 269 Wickham St, Fortitude Valley 4006

Email: [email protected]

Website: www.precisiongroup.com.au

 

© 2021 Precision Group (Australia)

 

BSBHRM613 – Contribute to the development of learning and development strategies (Release 1)

 

This resource has been developed for Precision Group (Australia)

by Academy of Professional Excellence (APEX) Pty Ltd.

Email: [email protected]

Website: www.apexeducation.edu.au

Copyright Notice

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These terms are subject to the conditions prescribed under the Australian Copyright Act 1968

Copying for Educational Purposes

The Australian Copyright Act 1968 allows 10% of this resource to be copied by any educational institute for educational purposes, provided that the institute (or the body that administers it) has given a remuneration notice to the Copyright Agency Limited (CAL) under the Act. For more information, visit www.copyright.com.au.

Disclaimer

Precision Group (Australia) has made a great effort to ensure that this material is free from error or omissions. However, you should conduct your own enquiries and seek professional advice before relying on any fact, statement or matter contained in this document. Precision Group (Australia) is not responsible for any injury, loss or damage as a result of resource included or omitted from this material. Information in this course material is current at the time of publication.

 

 

 

Version Control & Document History

Date Summary of modifications Version
23 April 2021 Version 1 produced following assessment validation. 1.0

 

 

Table of Contents

Assessment Delivery. 5

Learner Information. 6

Steps for Learners. 8

Reasonable Adjustment. 9

Resources Required for Assessment. 10

Accessing Intranet Pages. 13

Assessment Agreement. 14

Assessment Tasks. 16

Short Answer Questions. 18

Practical Assessment. 26

Workplace Project Assessment. 27

Project Overview.. 27

Task 1: Evaluate Existing Learning and Development Methods. 30

Task 2: Analyse Impact of Learning and Development. 32

Task 3: Determine Quality Management Policies and Processes for Learning and Development Strategy  34

Task 4: Update Learning and Development Strategic Plan. 36

Task 5: Develop Processes for Learning and Development Strategy Formation. 38

Task 6: Design Learning and Development Strategy for Identified Work Area. 41

Task 7: Establish Processes and Procedures to Implement Learning and Development Strategy. 44

Task 8: Implement Organisational Learning Strategy. 46

Task 9: Evaluate Organisational Learning Strategy and Construct Improvement Plans. 47

Task 10: Present and Implement Improvement Plans for Organisational Learning Strategy. 49

Assessment Workbook Checklist. 50

Assessment Workbook Checklist. 51

Recording. 56

Record of Assessment. 57

 

 

 

 

 

Learner Assessment Pack

Assessment Delivery

 

 

 

Learner Information

This Learner Assessment Pack is designed for you to complete the assessment for BSBHRM613 – Contribute to the development of learning and development strategies (Release 1). It may refer to your own workplace/organisation, or to a simulated business provided by your assessor.

The assessment tasks include Short Answer Questions where you need to demonstrate your knowledge and understanding of the unit, and the Practical Assessment, where you need to demonstrate your skills required in the unit. It is recommended that you complete the Practical Assessments in your own workplace/organisation. If you don’t have access to a real workplace, you can complete the assessment in a simulated environment where resources and conditions similar to a workplace must be accessed. Ensure to discuss this with your assessor prior to commencing with the assessment.

 

Each Learner Assessment Pack is made up of four parts:

Assessment Delivery

Learner Information

Steps for Learner

Assessment Agreement

Assessment Tasks

Assessment Tasks, including:

  • Short Answer Questions
  • Practical Assessment

Assessment Workbook Checklist

Assessment Workbook Checklist

Recording

Record of Assessment

 

 

Before you commence your assessment, ensure that you have a good knowledge of the subject, have thoroughly read your Learner Resource, and clearly understand the assessment requirements and the expectations of the industry to which the assessment is related.

Assessments are designed to be completed using your industry/organisation, but your Registered Training Organisation (RTO) may assist you by contextualising the unit to be completed in a simulated workplace environment.

You will be required to demonstrate knowledge and skills which must be observed directly by your assessor. Where the observation task may be difficult for the assessor to directly observed, a video recording of the practical observation task must be submitted as supplementary evidence. Verification from at least one third-party signatory, and preferably two or more witnesses is required to confirm your demonstration of these practical knowledge and skills. These witnesses would usually be your current or recent supervisors, or your assessor.

The practical assessment tasks may be completed using your own workplace, a simulated environment, or a mix of both, as instructed by your assessor. To contextualise this assessment to your industry/organisation, you may be asked by your assessor to provide additional information based on your industry/organisation.

Instructions are given for each task. If you have questions, or unclear how to proceed, consult with your assessor.

Records of all aspects of the assessment must be kept in your Learner Assessment Pack

The record of assessment is a legal document and must be signed, dated, and a copy stored as required by your Registered Training Organisation (RTO).

 

 

Steps for Learners

Your Learner Assessment Pack:

  1. Upon receiving your Learner Assessment Pack, discuss with your assessor the expectations and requirements of this assessment. You may also need to supply contact details of one or two work referees who can confirm your skills in the industry.

Discuss with your assessor if you intend to undertake the practical assessment tasks based on your employing organisation, in a simulated business, or in a mix of both.

  1. Your Learner Assessment Pack is where you will get the task information. Complete each task as instructed using either your own workplace, or using a simulated business, as discussed with your assessor.
  1. After you complete your assessment, gather and submit your evidence documents as detailed in the task(s) in the timeframe agreed with your assessor.

Your assessor will advise you if there are any further steps for you to take to satisfactorily complete this assessment.

 

 

Reasonable Adjustment

Adapted Reasonable Adjustment in teaching, learning and assessment for learners with a disability – November 2010 – Prepared by – Queensland VET Development Centre

Reasonable adjustment in VET is the term applied to modifying the learning environment or making changes to the training delivered to assist a learner with a disability. A reasonable adjustment can be as simple as changing classrooms to be closer to amenities or installing a particular type of software on a computer for a person with vision impairment.

Why make a reasonable adjustment?

We make reasonable adjustments in VET to make sure that learners with a disability have:

  • The same learning opportunities as learners without a disability, and
  • The same opportunity to perform and complete assessments as those without a disability.

Reasonable adjustment applied to participation in teaching, learning and assessment activities can include:

  • Customising resources and assessment activities within the training package or accredited course
  • Modifying the presentation medium
  • Learner support
  • Use of assistive/adaptive technologies
  • Making information accessible both before enrolment and during the course
  • Monitoring the adjustments to ensure learners needs continue to be met

Assistive/Adaptive Technologies

Assistive/Adaptive technology means ‘software or hardware that has been specifically designed to assist people with disabilities in carrying out daily activities’ (World Wide Web Consortium – W3C). It includes screen readers, magnifiers, voice recognition software, alternative keyboards, devices for grasping, visual alert systems, digital note-takers.

IMPORTANT:

Reasonable adjustment made for collecting learner assessment evidence must not impact on the standard expected by the workplace, as expressed by the relevant unit(s) of competency. For example, if the assessment were gathering evidence of the learner’s competency in writing, allowing the learner to complete the assessment verbally would not be a valid assessment method. The method of assessment used by any reasonable adjustment must still meet the competency requirements.

 

 

Resources Required for Assessment

To complete the Practical Assessment tasks, you will require access to:

  • Computer with internet and email access, and a working web browser
  • Installed software: Word, Adobe Acrobat Reader
  • A workplace, or a simulated workplace environment that will allow you access to:
    • Relevant information, including:
      • Printed and online sources relating to:
        • Options for quality management principles.
        • Common approaches for learning and development strategy design.
        • Continuous improvement processes associated with organisational learning and development strategies.
      • Documents/resources to determine compliance requirements for quality management policies and processes, such as quality management standards.
    • Workplace documentation, including:
      • Organisational policies and procedures relevant to learning and development strategies, training and assessment.
      • Standard operating procedures relating to learning and development.
      • Workplace documents to identify organisational requirements for learning and development, such as:
        • Strategic plans
        • Training plans
        • Workforce plans.
      • Performance data for resources and people supporting organisational learning strategy.
      • Performance data on relevant metrics/key performance indicators (KPIs) to review performance or measure success of learning and development strategy and methods.
      • Human resources documents and policies to identify human resources learning requirements.
      • Learning resources to support organisational learning, such as print materials, lesson plans, online or eLearning modules, videos and webinars.
      • Assessment tools to assess knowledge, skills and attitudes of learners, such as quizzes, aptitude tests, psychometric tests and live projects.

 

 

  • Workplace templates, including or similar to the following:
    • Learning and Development Methods Evaluation Report
    • Learning and Development Strategic Plan
    • Learning and Development Strategy
    • Standard Operating Process
    • Learning and Development Strategy Evaluation Report
  • People, including:
    • At least two relevant stakeholders to consult and verify analysis of impact of learning and development on organisation.

Relevant stakeholders are individuals or groups of individuals who can make an impact on, or those who can get impacted by decisions on organisational learning and development.

Stakeholders must include at least two personnel from the following categories:

  • Internal stakeholders or individuals within the organisation such as colleagues, team leaders, heads of departments or senior managers.
  • External stakeholder or individuals/entities external to the organisation such as trainers, industry bodies, industry associations or regulators.
    • At least two relevant stakeholders who will be involved in the following:
      • Verify analysis of impact of learning and development on organisation.
      • Provide inputs on learning and development strategy design for an identified work area.
      • Participate in the presentations of improvement plans for organisational learning strategy.

Relevant stakeholders for learning and development include educators, learners and others such as senior management, heads of departments IT staff, administrative staff, etc.

 

 

  • Legislation, codes of practice and national standards relevant to organisational learning and development, including:
    • At least one legislation
    • At least two codes of practice
    • At least two national standards
  • Opportunity to:
    • Contribute to learning and development strategy for at least one work area in the organisation/workplace.
    • Evaluate effectiveness of organisational learning and development strategy after implementation.
    • Recommend improvements to learning and development strategy.
    • Present improvement plans for learning and development strategy to key stakeholders.
    • Implement improvement plans for learning and development strategy.

 

 

Accessing Intranet Pages

Some assessment tasks may require you to access specific pages from the simulated business, Bounce Fitness. Links to these pages are formatted in Blue Text.

To access these, hold the Ctrl key for Windows users while clicking on these links. For Mac users, directly click the link.

The simulated business, Bounce Fitness, can be accessed by going to http://bouncefitness.precisiongroup.com.au.

Login to Bounce Fitness using the username and password provided by your Registered Training Organisation (RTO).

 

 

Assessment Agreement

Instructions:     

Discuss and accomplish this section with your assessor before commencing then sign the confirmation at the end of this Agreement.

 

Please tick at least one of the following for each section: ü
Delivery Method  
Classroom
Small Group
One-on-One
Online
Other (please describe)
Assessment Pathway (for Practical Assessment)  
Learner’s Organisation (Pre-assessment meeting conducted)
Simulated Workplace Environment (Contextualised by RTO)

 

 

Assessment Conditions  
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry. This includes access to:
Relevant organisational policies and procedures
Workplace documents and resources relevant to performance evidence
Information on current training and assessment requirements.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

 

I confirm that the activities and assessment completed for this unit are my own work, and comply with all relevant copyright and plagiarism rules.

I understand that if there is any doubt in the authenticity of any piece of my assessment submission, I can be orally examined, and the signatory of evidence records may be contacted.

Learner’s name  
Learner’s signature   Date  
 
Assessor’s name  
Assessor’s signature   Date  

 

End of Assessment Agreement

 

 

 

 

 

Learner Assessment Pack

Assessment Tasks

 

 

 

Tasks

Complete all tasks in this assessment as instructed. If you have questions, consult with your assessor.

 

Contextualisation of Assessments by RTOs

Contextualisation is the process of modifying assessment tools to make learning more meaningful for your learners and their employers.

Precision Group (Australia) recommends that your RTO contextualise the assessment tools to suit particular industry requirements and specific organisational requirements before using them. Contextualisation must retain the integrity of the assessment and the outcome of the unit of competency.

 

 

Short Answer Questions

Preliminary Task

Question 1 of these Short Answer Questions requires you to refer to federal or state/territory legislation and national standards relevant to learning and development that are applicable to your job role. Question 1 also requires you to refer to approved codes of practice for the industry of your organisation/workplace.

For your assessor’s reference, indicate below which state/territory you are currently based or located in by ticking the box that corresponds to your answer. Also, identify other information required in the spaces below.

When answering Question 1, you must refer to the legislation and national standards that are applicable to your job role. Legislation can be federal or from the state/territory you ticked below. You must also refer to approved codes of practice applicable to the industry you provided.

 
The state/territory where your workplace/organisation is based or located in.
Australian Capital Territory South Australia
New South Wales Tasmania
Northern Territory Victoria
Queensland Western Australia
 
Workplace/organisation name:    
Industry:    
Your work role:    

 

 

 

Question 1
Complete the table below about legislation, codes of practice and national standards relevant to your job role.
 
A.      Legislation

§  Identify at least two federal or state/territory legislation relating to learning and development that are applicable to your job role.

§  Identify at least one provision of each identified legislation that must be followed when designing learning and development strategies for your organisation/workplace.

Legislation Provision Relevant to Learning and Development
a.  
b.  

 

 

 

B.      Codes of practice

§  Identify at least two codes of practice applicable to your organisation/workplace, or to the type of industry of your organisation/workplace.

§  Identify at least one provision of each identified code of practice that can be adopted when designing learning and development strategies for your organisation/workplace.

Code of Practice Provision Relevant to Learning and Development
a.  
b.  
C.      National Standards

§  Identify at least two national standards relevant to learning and development that are applicable to your job role.

§  Identify at least one provision of each identified national standard that can be adopted when designing learning and development strategies for your organisation/workplace.

National Standard Provision Relevant to Learning and Development
a.  
b.  

 

 

Question 2
Answer the questions below about consultation and communication processes relevant to development of organisational learning and development strategies.
 
a.       Outline the four recommended stages of the consultation process with key stakeholders to seek their inputs in developing organisational learning and development strategies.
                                 i.
                               ii.
                             iii.
                             iv.
b.       Identify at least two communication techniques that can be used in an ongoing communication process with key stakeholders to share information with them about organisational learning and development.
                                 i.
                               ii.

 

 

Question 3
Complete the table below.

§  Identify at least four common approaches to designing learning strategies.

§  Briefly explain, in your own words, how each identified common approach to designing learning strategies can be applied at a workplace.

 
Common Approach to Designing Learning Strategies Application of the Common Approach to Designing Learning Strategies at the Workplace
a.  
b.  
c.  
d.  

 

 

 

Question 4
Outline the five key guiding factors for organisational learning and development strategy design.
 
a.
b.
c.
d.
e.

 

 

 

Question 5
Complete the table below.

§  Identify the four stages of Kaizen or iterative continuous improvement process that can be applied to organisational learning and development strategies.

§  Briefly explain, in your own words, how each stage of the Kaizen or iterative continuous improvement process can be applied to organisational learning and development strategies.

 
Kaizen or Iterative Continuous Improvement Process Stage Application of Kaizen or Iterative Continuous Improvement Process Stage to Organisational Learning and Development Strategies
a.  
b.  
c.  
d.  

 

 

 

Question 6
Complete the table below.

§  Name any two evaluation strategies that can be applied at your organisation/workplace to evaluate effectiveness of an implemented organisational learning strategy.

§  Briefly discuss each identified evaluation strategy in your own words.

 
Evaluation Strategy Brief Discussion of Each Evaluation Strategy
a.  
b.  

 

 

 

Practical Assessment

The Practical Assessment is a set of tasks that must be completed in a workplace, or in an environment with conditions similar to that of a real workplace.

To be assessed for this unit of competency, you must demonstrate your skills and knowledge to contribute to improving organisational learning, and the quality of training and assessment products and services.

The Practical Assessments in this workbook include:

1.       Workplace Project Assessment

A series of tasks assessing the learner’s practical knowledge and skills relevant to the unit of competency. This includes the learner completing workplace documents or similar as evidence of competent performance.

2.       Workplace Practical Observation

A set of assessment tasks where the learner must demonstrate practical skills relevant to the unit of competency. These skills are to be demonstrated while being observed by the assessor.

IMPORTANT!

§  All signatures/initials in your submissions, including yours, must be handwritten and dated. Submissions with signatures/initials must be scanned.

§  The supervisor/observer who completes and signs your evidence submissions must provide their real name, contact number, and email address for your assessor’s reference.

§  Should you encounter issue or concerns regarding your assessment, contact your assessor.

 

 

Workplace Project Assessment

Project Overview

This workplace project assessment requires you to contribute to developing a learning and development strategy for at least one work area, evaluate effectiveness of that strategy when implemented, and recommend improvements.

This assessment is divided into ten tasks:

§  Task 1: Evaluate Existing Learning and Development Methods

§  Task 2: Analyse Impact of Learning and Development

§  Task 3: Determine Quality Management Policies and Processes for Learning and Development Strategy

§  Task 4: Update Learning and Development Strategic Plan

§  Task 5: Develop Processes for Learning and Development Strategy Formation

§  Task 6: Design Learning and Development Strategy for Identified Work Area

§  Task 7: Establish Processes and Procedures to Implement Learning and Development Strategy

§  Task 8: Implement Learning and Development Strategy

§  Task 9: Evaluate Organisational Learning Strategy and Construct Improvement Plans

§  Task 10: Present and Implement Improvement Plans for Organisational Learning Strategy

This project requires you to complete the assessment tasks in a real workplace, or in an environment with conditions similar to that of a workplace.

Each task comes with a set of instructions. You are to follow and perform these instructions while being observed by the assessor and/or submit any required documentation as evidence of task completion.

Before starting this assessment, your assessor will discuss with you these tasks, including instructions, resources, and guidance for satisfactorily completing them.

 

 

You are required to:

§  Complete the tasks within the time allowed, as scheduled in-class roll.

§  Evaluate existing methods of learning and development and analyse impact on the organisation.

§  Plan for development of learning and development strategy for at least work area in your organisation/workplace.

§  Determine quality management policies and processes, and organisational requirements for learning and development strategy.

§  Develop processes to liaise with key stakeholders during design, implementation and review of learning and development strategy.

§  Design learning and development strategy for identified work area.

§  Modify learning resources and assessment tools as per the strategy.

§  Establish processes and procedures to implement learning and development strategy.

§  Implement learning and development strategy.

§  Evaluate organisational learning strategy and construct improvement plans.

§  Present improvement plans for organisational learning strategy to key stakeholders.

 

 

Resources Required for Assessment

Resources you need to access to complete the project assessment are outlined in the Resources Required for Assessment section of this workbook, and in the corresponding Assessor’s Checklist and/or Observation Form of each task.

Discuss each requirement with your assessor before commencing with each task. They will organise the resources required for this assessment.

IMPORTANT: Additional workplace resources may be required upon the contextualisation of this assessment.

 

Forms and Templates

Generic forms and templates are provided in the project tasks, unless otherwise specified. These can be accessed from the following link:

BSBHRM613 Forms and Templates

If you are currently in a workplace, use similar workplace templates and forms used by your organisation to complete each assessment task.

Discuss with your supervisor and your assessor first to ensure that the forms/templates you will use cover all criteria required by each assessment task.

Review these forms and templates with your assessor before starting the task.

 

 

Task 1: Evaluate Existing Learning and Development Methods

 

ASSESSMENT INSTRUCTIONS
This task will require you to prepare a draft learning and development methods evaluation report by evaluating existing learning and development methods in your organisation/workplace against organisational requirements.

Use your workplace/organisation’s template to complete this task, or use the Learning and Development Methods Evaluation Report template provided at the Bounce Fitness site.

To complete this task, you must:

§  Access and review documents relating to learning and development, including:

o   Organisational policies and procedures relevant to learning and development strategies, training and assessment.

Relevant organisational documents can include corporate induction policy, new employee onboarding guide, transfer and job-rotation policy, employee performance management policy etc.

o   Relevant standard operating procedures.

o   Relevant information relating to organisational learning and development to evaluate methods of learning and development, including:

–          At least one legislation

–          At least two codes of practice

–          At least two national standards

o   Relevant organisational/workplace documents to identify organisational requirements for learning and development, such as:

–          Strategic plans

–          Training plans

–          Workforce plans

§  Identify the following:

o   At least two existing methods of learning.

Existing learning methods can include workplace practices such as instructor-led training, eLearning, on-the-job training, induction and internship.

 

 

o   At least two existing methods of development.

Existing development methods can include workplace practices such as coaching, mentoring, job-rotation and performance management.

o   Identify at least two organisational requirements for learning and development by reviewing relevant textual information from the documents accessed and reviewed above.

Organisational requirements may relate to strategic, policy or people requirements.

§  Evaluate each identified existing method of learning and each identified existing method of development against each of the identified organisational requirements.

§  Document the information outlined above in a draft learning and development evaluation report.

Review Workplace Project Task 1 – Assessor’s Checklist before starting this task. This form outlines the following:

§  Resources you are required to access to complete the task.

§  All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise, use the Learning and Development Methods Evaluation Report template provided at the Bounce Fitness site.

Submit the draft learning and development methods evaluation report to your assessor. Leave the success metrics/KPIs and analysis of impact of learning and development on organisation sections blank.

Include any supplementary documents/sources used to create the learning and development evaluation report, such as:

§  Organisational documents such as policies, procedures and standard operating procedures used to identify existing methods of learning and development at the workplace.

§  Relevant textual information referenced to identify organisational requirements for learning and development, including organisational documents such as strategic plans, training plans and workforce plans.

 

 

Task 2: Analyse Impact of Learning and Development

 

ASSESSMENT INSTRUCTIONS
This task will require you to analyse impact of existing learning and development methods in your organisation/workplace identified in Workplace Project Task 1. You will also be required to consult with relevant stakeholders to verify results of analysis.

To complete this task, you must:

§  Identify at least two relevant metrics/key performance indicators (KPIs) to measure success of learning and development methods.

Relevant metrics must correspond to the organisational strategic, policy and/or people requirements identified in Workplace Project Task 1.    

§  Access and review

o   The draft learning and development methods evaluation report from Workplace Project Task 1.

o   Data/information used to review performance on identified metrics/KPIs to analyse impact of learning and development on organisation.

§  Analyse impact of learning and development on organisation by reviewing organisational performance on each identified metric/KPI.

Organisational performance on identified metrics/KPIs must be isolated to account only for impact of learning and development.

§  Consult with at least two relevant stakeholders to verify analysis of impact of learning and development on organisation.

Relevant stakeholders are individuals or groups of individuals who can make an impact on, or those who can get impacted decisions relating to organisational learning and development. Stakeholders must include at least two personnel from the following categories:

o   Internal stakeholders or individuals within the organisation such as colleagues, team leaders, heads of departments or senior managers.

o   External stakeholder or individuals/entities external to the organisation such as trainers, industry bodies, industry associations or regulators.

§  Update the draft learning and development methods evaluation report based on the verified analysis above.

 

 

Review Workplace Project Task 2 – Assessor’s Checklist before starting this task. This form outlines the following:

§  Resources you are required to access to complete the task.

§  All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Submit the completed learning and development methods evaluation report to your assessor. Include the data/information used to review performance on metrics/KPIs to analyse impact of learning and development on organisation, as supplementary evidence.

You must also submit evidence of consultation with at least two relevant stakeholders to verify analysis of impact of learning and development on organisation. Evidence must be at least one of the following:

§  Email correspondence

§  Meeting minutes

§  Video recording of the meeting conducted with the stakeholder.

When using this as evidence, ensure to inform the stakeholder of the purpose of the recording before doing so.

 

 

Task 3: Determine Quality Management Policies and Processes for Learning and Development Strategy

 

ASSESSMENT INSTRUCTIONS
This task will require you to determine quality management policies and processes, and prepare a draft learning and development strategic plan for at least one work area in your organisation/workplace.

Use your workplace/organisation’s template to complete this task, or use the Learning and Development Strategic Plan template provided at the Bounce Fitness site.

To complete this task, you must:

§  Identify at least one work area in your organisation/workplace for the development of learning and development strategy.

Work area could be a function in your organisation/workplace such as Finance, Accounts or Legal and Regulatory Affairs, or a specific job role in a business vertical such as sales managers or customer service representatives.

§  Access and review:

o   Printed and online sources relating to options for quality management principles.

o   Documents/resources to determine compliance requirements for quality management policies and processes, such as quality management standards.

§  Outline at least two options of quality management principles that could be applied to learning and development for the identified work area in the organisation/workplace.

Quality management principles are a set of rules and guidelines that form the basis for achieving and maintaining consistent excellence in organisational practices. Options of quality management principles can include:

o   Kaizen or continuous improvement

o   Quality circles

o   Total quality cycle or quality assurance and quality control (QA/QC).

§  Review the identified options of quality management principles to check suitability in your organisational context.

 

 

§  Select at least one quality management principle out of the options reviewed.

Criteria to determine suitability of quality management principles can include:

o   Ongoing application in other work areas/functions

o   Buy-in from senior management

o   Ease of implementation

§  Identify the following based on the selected quality management principle:

o   At least two new quality management policies to be developed.

o   At least two new quality management processes to be developed.

§  Identify at least two compliance requirements for the identified quality management policies and processes.

Examples of compliance requirements include setting key performance indicators, establishing monitoring mechanisms, ensuring stipulated documentation, etc.

§  Prepare a draft learning and development strategic plan based on the information outlined above.

Review Workplace Project Task 3 – Assessor’s Checklist before starting this task. This form outlines the following:

§  Resources you are required to access to complete the task.

§  All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise, use the Learning and Development Strategic Plan template provided at the Bounce Fitness site.

Submit the partially completed learning and development strategic plan to your assessor. Leave the organisational requirements for learning and development strategy sections blank.

Include any supplementary documents/sources used to create the draft learning and development strategic plan, such as:

§  Printed and online sources relevant to options for quality management principles examined.

§  Documents/resources used to determine compliance requirements for quality management policies and processes, such as quality management standards.

 

 

Task 4: Update Learning and Development Strategic Plan

 

ASSESSMENT INSTRUCTIONS
This task will require you to update and complete the draft learning and development strategic plan from Workplace Project Task 3.

To complete this task, you must:

§  Access and review:

o   The final learning and development methods evaluation report from Workplace Project Task 2.

o   The draft learning and development strategic plan developed for one work area in your organisation/workplace in Workplace Project Task 3.

o   Human resources documents and policies to identify human resources learning requirements.

HR documents can include job descriptions for key roles, workforce plans and management reports from performance review data.

§  Outline identified organisational requirements for learning and development.

§  Identify additional organisational requirements as relevant to learning and development for the identified work area, including:

o   At least two technological or systems requirements

Technological or systems requirements refer to the needs of the organisation from any learning and development technologies to be deployed such as learning management systems or multimedia authoring tools. Technological or systems requirements may include specifications for:

–          Accessibility

–          Number of users

–          Concurrent system users

–          Industry learning and eLearning standards

–          Storage systems including learning content management systems and learning object repositories.

 

 

o   At least two human resources learning requirements.

These requirements refer to the existing capabilities of its human resources, and their future learning needs.

§  Update the learning and development strategic plan with the complete list of organisational requirements for learning and development strategy.

Review Workplace Project Task 4 – Assessor’s Checklist before starting this task. This form outlines the following:

§  Resources you are required to access to complete the task.

§  All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Submit the completed learning and development strategic plan to your assessor. Include any organisational documents such as human resources documents and policies used to identify human resources learning requirements.

 

 

Task 5: Develop Processes for Learning and Development Strategy Formation

 

ASSESSMENT INSTRUCTIONS
This task will require you to develop processes and procedures to liaise with stakeholders. You will also be required to develop procedures to monitor learning and development strategies and resources.

Use your workplace/organisation’s template to complete this task, or use the Standard Operating Process template provided at the Bounce Fitness site.

To complete this task, you must:

§  Develop at least one consultation process to seek stakeholder input during design, implementation and review of learning and development strategy, including:

o   Definition of relevant stakeholders to be consulted.

Relevant stakeholders for learning and development include educators, learners and others such as senior management, heads of departments, IT staff and administrative staff.

o   At least two liaison procedures, including:

–          At least one procedure to support input of relevant stakeholders.

–          At least one procedure to encourage input of relevant stakeholders.

Process is a collection of inter-connected procedures. Procedures are detailed guidelines or stepwise instructions for doing a specific task.

Procedure to support inputs of relevant stakeholders will focus on providing stakeholders with what they need so that they can give effective inputs.

Procedure to encourage input of relevant stakeholders will focus on ensuring open and safe environment to allow stakeholders to give their inputs.

§  Develop at least one communication process to communicate with stakeholders during design, implementation and review of learning and development strategy, including:

o   Definition of relevant stakeholders for communication.

o   At least two liaison procedures for communication with relevant stakeholders.

 

 

§  Develop a process for monitoring learning and development for the identified work area in your organisation/workplace, including:

o   At least one procedure to monitor learning and development strategies.

The procedure to monitor learning and development strategies can include guidelines on:

–          Including date/timelines when the learning and development strategies were monitored.

–          Recording actual outcomes of the learning and development strategies against target KPIs and objectives.

–          Tracking status of compliance with organisational requirements as listed in the learning and development strategic plan in Workplace Project Task 4.

–          Tracking status of compliance with quality management policies and processes as outlined in the learning and development strategic plan in Workplace Project Task 4.

o   At least one procedure to monitor learning and development resources.

The procedure to monitor learning and development resources can be developed for resources such as

–          Budget

–          Staff

–          Learning resources

–          Assessment tools

The procedure to monitor learning and development resources can include guidelines on:

–          Including date/timelines when the learning and development resources were monitored.

–          Recording actual resource utilisation as compared to budgeted resource allocation.

 

 

Review Workplace Project Task 5 – Assessor’s Checklist before starting this task. This form outlines the following:

  • Resources you are required to access to complete the task.
  • All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise, use the Standard Operating Process template provided at the Bounce Fitness site.

Submit the following completed documents to your assessor:

  • Stakeholder consultation process, including:
    • At least two liaison procedures to consult with relevant stakeholders, including:

–          At least one procedure to support input of relevant stakeholders.

–          At least one procedure to encourage input of relevant stakeholders.

  • Stakeholder communication process, including:
    • At least two procedures to communicate with relevant stakeholders.
  • Monitoring process for learning and development, including:
    • At least one procedure to monitor learning and development strategies.
    • At least one procedure to monitor learning and development resources.

 

 

Task 6: Design Learning and Development Strategy for Identified Work Area

 

ASSESSMENT INSTRUCTIONS
This task will require you to:

§  Develop a learning and development strategy for the identified work area in your organisation/workplace.

§  Source and modify learning resources and assessment tools to meet requirements of the learning and development strategy developed.

Use your workplace/organisation’s template to complete this task, or use the Learning and Development Strategy template provided at the Bounce Fitness site.

To complete this task, you must:

§  Access and review:

o   The learning and development strategic plan finalised in Workplace Project Task 4 to recap:

–          Identified work area to develop learning and development strategy.

–          Organisational requirements for learning and development strategy.

o   The stakeholder consultation process developed in Workplace Project Task 5.

o   Relevant information on common approaches for learning and development strategy design.

Sources of relevant information can include printed and online sources.

o   At least two relevant learning resources to support learning and development strategy.

Learning resources refer to resources which support organisational learning, such as print materials, lesson plans, online or eLearning modules, videos and webinars.

o   At least two relevant assessment tools to support learning and development strategy.

Assessment tools refer to tools to assess knowledge, skills and attitudes of learners, such as quizzes, aptitude tests, psychometric tests and live projects.

 

 

 

§  Examine at least two common approaches to learning and development strategy design.

Common approaches refer to the options available for an organisation while designing its learning and development strategy, from learner-driven to performance-driven approaches. Common approaches can include:

o   Self-directed learning

o   Conventional stand-alone techniques

o   Learning ecosystem

o   70-20-10 approach.

§  Select the approach best suited to the work area identified in the learning and development strategic plan from Workplace Project Task 4.

§  Consult with at least two relevant stakeholders using the stakeholder consultation process developed in Workplace Project Task 5 to get their inputs on designing the learning and development strategy.

Relevant stakeholders must be identified based on the definition of stakeholders in the consultation process developed in Workplace Project Task 5. Learner must use the procedures included in the consultation process to support and encourage input of relevant stakeholders on designing the learning and development strategy.

§  Design at least one flexible strategy each for:

o   Organisational learning

o   Development

o   Assessment

Ensure organisational requirements and stakeholder inputs are incorporated in the flexible strategies.

Flexible strategies support changing organisational learning, development and assessment needs over time, and are open to continuous improvement.

§  Prepare a learning and development strategy incorporating the flexible organisational learning, development and assessment strategies above.

§  Modify at least two learning resources to meet requirements of the learning and development strategy developed.

§  Modify at least two assessment tools to meet requirements of the learning and development strategy developed

 

 

Review Workplace Project Task 6 – Assessor’s Checklist before starting this task. This form outlines the following:

§  Resources you are required to access to complete the task.

§  All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise, use the Learning and Development Strategy template provided at the Bounce Fitness site.

Submit the following documents to your assessor:

§  Completed learning and development strategy.

§  At least two modified learning resources.

§  At least two modified assessment tools.

Include any supplementary documents/sources used, such as the original learning resources and assessment tools sourced.

You must also submit evidence of collaboration with at least two relevant stakeholders to get their inputs on learning and development strategy for the identified work area. Evidence must be at least one of the following:

§  Email correspondence

§  Meeting minutes

§  Video recording of the meeting conducted with the stakeholder.

When using this as evidence, ensure to inform the stakeholder of the purpose of the recording before doing so.

 

 

Task 7: Establish Processes and Procedures to Implement Learning and Development Strategy

 

ASSESSMENT INSTRUCTIONS
This task will require you to establish processes and procedures to implement the learning and development strategy designed in Workplace Project Task 6. You will also be required to contribute to development of compliant assessment processes for learning and development.

Use your workplace/organisation’s template to complete this task, or use the Standard Operating Process template provided at the Bounce Fitness site.

To complete this task, you must:

§  Access and review:

o   Organisational requirements for learning and development listed in the learning and development strategic plan in Workplace Project Task 4.

o   Learning and development strategy designed in Workplace Project Task 6.

§  Develop at least two processes to implement the learning and development strategy designed in Workplace Project Task 6 for the identified work area, using logical processes and an intuitive understanding of organisational context, including:

o   Allocation process.

The allocation process must include at least two procedures, including:

–          At least one set of procedures for allocation of resources.

–          At least one set of procedures for allocation of staff.

o   Management process.

The management process must include at least two procedures, including:

–          At least one set of procedures for management of resources.

–          At least one set of procedures for management of staff.

§  Contribute to development of at least two assessment processes for organisational learning and development, ensuring compliance with organisational requirements listed in the learning and development strategic plan in Workplace Project Task 4.

 

 

Review Workplace Project Task 7 – Assessor’s Checklist before starting this task. This form outlines the following:

§  Resources you are required to access to complete the task.

§  All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise, use the Standard Operating Process template provided at the Bounce Fitness site.

Submit the following completed documents to your assessor:

§  Processes to implement learning and development strategy.

§  Compliant assessment processes for organisational learning and development to which you contributed.

 

 

Task 8: Implement Organisational Learning Strategy

 

ASSESSMENT INSTRUCTIONS
This task will require you to implement the organisational learning strategy developed in Workplace Project Task 6.

To complete this task, you must:

§  Access and review:

o   Learning and development strategy designed in Workplace Project Task 6.

o   Processes and procedures to implement the learning and development strategy established in Workplace Project Task 7.

§  Implement the learning and development strategy designed in Workplace Project Task 6, by using the processes and procedures established in Workplace Project Task 7.

§  Document outcomes of implementation of learning and development strategy on at least two relevant metrics/key performance indicators (KPIs) in appropriate recording systems used within your organisation/workplace.

Examples of relevant success metrics/key performance indicators are employee retention rate, employee satisfaction rating, sales or revenue growth, cost reduction and customer satisfaction rating.

Review Workplace Project Task 8 – Assessor’s Checklist before starting this task. This form outlines the following:

§  Resources you are required to access to complete the task.

§  All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Submit evidence of implementation of the organisational learning strategy to your assessor, such as the documented outcomes of implementation of the strategy on at least two relevant metrics/KPIs in organisational recording systems. Evidence must be at least one the following:

§  System-generated report from a recording system used within the organisation/workplace.

§  Note from an authorised supervisor/manager certifying that the learning and development strategy was implemented.

 

 

Task 9: Evaluate Organisational Learning Strategy and Construct Improvement Plans

 

ASSESSMENT INSTRUCTIONS
This task will require you to evaluate the organisational learning strategy implemented in Workplace Project Task 8, and construct plans for improving the organisational learning strategy based on the results from evaluation and relevant concepts from continuous improvement processes.

Use your workplace/organisation’s template to complete this task, or use the Learning and Development Strategy Evaluation template provided at the Bounce Fitness site.

To complete this task, you must:

§  Assess the organisational learning strategy implemented in Workplace Project Task 8 using logical processes and an intuitive understanding of organisational context, including review of:

o   Performance of at least two relevant resources.

Relevant resources refer to assets deployed to support the current organisational learning strategy. Performance of resources can be assessed by reviewing monitoring data from relevant organisational system, such as project management system or enterprise resource management system.

Examples of resources include:

–          Technology or systems

–          Equipment, machinery or tools

–          Facilities and infrastructure

–          Materials

–          Financial resources/budget

o   Performance of at least two people supporting the organisational learning strategy.

Performance of people can be assessed by reviewing performance appraisal/review data from relevant organisational system, such as employee performance management system.

o   Outcomes as measured by at least two relevant success metrics/key performance indicators in your organisational context.

Outcomes must be measured by accessing performance data on the same success metrics/key performance indicators which were documented in Workplace Project Task 8 after implementing the organisational strategy.

 

 

§  Identifies at least two relevant continuous improvement processes associated with organisational learning and development strategies.

Examples of relevant continuous improvement processes associated with organisational learning and development strategies include:

o   Feedback loops

o   Learning needs analysis

o   Periodic review of learning and development objectives

o   Audit of learning methods, resources and assessment tools.

§  Analyses the continuous improvement processes to identify at least two key concepts that can be adapted to the organisational context.

§  Construct at least two plans for improving organisational learning strategy based on:

o   Results of evaluation of organisational learning strategy above.

o   Key concepts identified from relevant continuous improvement processes.

Review Workplace Project Task 9 – Assessor’s Checklist before starting this task. This form outlines the following:

§  Resources you are required to access to complete the task.

§  All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise, use the Learning and Development Strategy Evaluation template provided at the Bounce Fitness site.

Submit the completed learning and development strategy evaluation report to your assessor.

Include any supplementary documents/sources used to create the learning and development strategy evaluation report, such as:

§  Performance data for resources and people supporting organisational learning strategy.

§  Performance data on at least two relevant metrics/key performance indicators (KPIs) to measure success of organisational learning strategy and methods.

§  The continuous improvement processes associated with organisational learning and development strategies analysed to identify key concepts.

 

 

Task 10: Present and Implement Improvement Plans for Organisational Learning Strategy

 

ASSESSMENT INSTRUCTIONS
Your assessor will observe you as you present the improvement plans for organisational learning strategy constructed in Workplace Project Task 9 to at least two relevant stakeholders.

You will be assessed on your practical skills to:

§  Select and use appropriate communication practices to present ideas and encourage participation from all levels of stakeholders.

Appropriate communication practices include a formal presentation to a group of stakeholders, or one-on-one meetings with individual stakeholders.

§  Use vocabulary and features appropriate to audience.

§  Use listening and questioning techniques to seek opinions and confirm understanding.

Review the following before starting this task:

  • Workplace Project Task 10 – Assessor’s Checklist
  • Workplace Project Task 10 – Observation Form

These forms outline the following:

  • Resources you are required to access to complete the task.
  • All criteria your submission must address to satisfactorily complete this task.
  • All the practical skills you need to demonstrate to satisfactorily complete this task.

Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment.

Submit any of the following written presentation materials that you used to discuss the improvement plans for organisational learning strategy:

§  PowerPoint presentation

§  Handouts

It is recommended to have your assessor review first the presentation material will you used before presenting with the key stakeholders to ensure that all information is covered.

You must also submit evidence of implementing the improvement plans constructed in Workplace Project Task 9, such as updated processes and procedures relating to the organisational learning strategy.

 

 

 

 

Learner Assessment Pack

Assessment Workbook Checklist

 

 

 

Assessment Workbook Checklist

Instructions:

Your assessor will review your submissions against the checklist below. This section is to be completed by your assessor.

 

The learner has completed the Short Answer Questions in this workbook ü  
Short Answer Questions  
The learner has completed the Practical Assessments in this workbook and has submitted all the required evidence: ü  
  Workplace Project Assessment  
  Task 1: Evaluate Existing Learning and Development Methods  
  Draft Learning and Development Methods Evaluation Report
  Organisational documents used to identify existing methods of learning and development at the workplace

Specify evidence submitted:

  Relevant textual information referenced to identify organisational requirements for learning and development

Specify evidence submitted:

  Task 2: Analyse Impact of Learning and Development  
  Final Learning and Development Methods Evaluation Report
  Data/information used to review performance on metrics/KPIs to analyse impact of learning and development on organisation

Specify evidence submitted:

  Evidence of consultation with at least two relevant stakeholders to verify analysis of impact of learning and development on organisation

Specify evidence submitted:

 

 

Task 3: Determine Quality Management Policies and Processes for Learning and Development Strategy  
Draft Learning and Development Strategic Plan
Printed and online sources relevant to options of quality management principles examined.

Specify evidence submitted:

Documents/resources used to determine compliance requirements for quality management policies and processes

Specify evidence submitted:

Task 4: Update Learning and Development Strategic Plan  
Final Learning and Development Strategic Plan
Organisational documents used to identify human resources and learning requirements and plans

Specify evidence submitted:

Task 5: Develop Processes for Learning and Development Strategy Formation  
Stakeholder consultation process, including at least two procedures to consult with educators, learners and others
Stakeholder communication process, including at least two procedures to communicate with educators, learners and others
Monitoring process, including a procedure to monitor learning and development strategies and a procedure to Procedure to monitor learning and development resources

 

 

 

Task 6: Design Learning and Development Strategy for Identified Work Area  
Learning and Development Strategy
At least two modified Learning Resources

Specify evidence submitted:

a.

b.

At least two modified Assessment Tools

Specify evidence submitted:

a.

b.

Original learning resources and assessment tools sourced.

Specify evidence submitted:

a.

b.

Evidence of consultation with at least two relevant stakeholders to get their inputs on learning and development strategy for the identified work area.

Specify evidence submitted:

Task 7: Establish Processes and Procedures to Implement Learning and Development Strategy  
Allocation process, including at least two procedures to allocate resources and staff.
Management process, including at least two procedures to manage resources and staff.
Compliant assessment processes for organisational learning and development to which the learner contributed.

Specify evidence submitted:

a.

b.

 

 

Task 8: Implement Organisational Learning Strategy  
Evidence of implementation of organisational learning strategy.

Specify evidence submitted:

a.

b.

Task 9: Evaluate Organisational Learning Strategy and Construct Improvement Plans  
Learning and Development Strategy Evaluation Report
Performance data for resources and people supporting organisational learning strategy.

Specify evidence submitted:

a.

b.

Performance data on at least two relevant metrics/key performance indicators (KPIs) to measure success of organisational learning strategy and methods.

Specify evidence submitted:

a.

b.

Continuous improvement processes associated with organisational learning and development strategies analysed to identify key concepts.

Specify evidence submitted:

a.

b.

 

 

 

Task 10: Present and Implement Improvement Plans for Organisational Learning Strategy  
Written presentation materials

Specify evidence submitted:

a.

b.

Evidence of implementation of improvement plans for organisational learning strategy.

Specify evidence submitted:

a.

b.

Video recording of the presentation

Only if direct observation is not possible.

 

 

Learner Assessment Pack

Recording

 

 

 

Record of Assessment

Instructions:

This section is to be completed by your assessor.

 

Assessment Details
Learner  
Course Code  
Unit of Competency BSBHRM613 – Contribute to the development of learning and development strategies
Assessor Name  
RTO  

 

Assessment Activity Satisfactory Needs more evidence
Short Answer Questions
Short Answer Question 1
Short Answer Question 2
Short Answer Question 3
Short Answer Question 4
Short Answer Question 5
Short Answer Question 6

 

 

Assessment Activity Satisfactory Needs more evidence
  Workplace Project Assessment
  Task 1: Evaluate Existing Learning and Development Methods
  Task 2: Analyse Impact of Learning and Development
  Task 3: Determine Quality Management Policies and Processes for Learning and Development Strategy
  Task 4: Update Learning and Development Strategic Plan
  Task 5: Develop Processes for Learning and Development Strategy Formation
  Task 6: Design Learning and Development Strategy for Identified Work Area
  Task 7: Establish Processes and Procedures to Implement Learning and Development Strategy
  Task 8: Implement Organisational Learning Strategy
  Task 9: Evaluate Current Organisational Learning Strategy and Construct Improvement Plans
  Task 10: Present and Implement Improvement Plans for Organisational Learning Strategy

 

 

Context Details Satisfactory Needs more evidence
   
   
   
   
   
   

 

Supervisor/Observer Verification Log
Supervisor/Observer Name Role in the Assessment Contact Details Date of Contact Supervisor/Observer verifies the learner’s submissions
        ☐ Yes ☐ No
        ☐ Yes ☐ No
        ☐ Yes ☐ No
        ☐ Yes ☐ No

 

 

 

Assessor’s Comments
Remarks/feedback
Details of further evidence required

 

Please tick the appropriate box. Yes No  
Comments and further action required are noted in the Learner Assessment Pack  
Results discussed and agreed to by the learner

You have the right to appeal the outcome of your assessment.

 
The Learner is ☐ Competent

☐ Not Yet Competent

 
Assessor’s signature Date signed

 

 
  I further confirm that I have verified the learner’s submissions by contacting the learner’s supervisor and/or observer whose names appear in the Supervisor/Observer Verification Log above.
  After reassessment, the Learner is: ☐ Competent ☐ Not Yet Competent
  Assessor’s signature Date signed

 

 

 

 

Learner’s Comments
 
The signature confirms that I have submitted all my own work, and agree with the assessment decision and feedback.
Learner’s signature Date signed

 

 

 

 

 

 

 

 

 

 

 

 

 

 

End of Document