DEVELOP WORKPLACE POLICIES

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DEVELOP WORKPLACE
POLICIES AND
PROCEDURES FOR
SUSTAINABILITY
BSBSUS511
ASSESSOR
MARKING
GUIDE

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Contents

Introduction 3
Assessing this unit 5
Assessment Task 1: Knowledge questions 6
Assessment Task 1: Checklist 15
Assessment Task 2: Policies and Procedures Development Project 17
Assessment Task 2: Checklist 27
Assessment Task 3: Sustainability Initiatives Implementation Project 29
Assessment Task 3: Checklist (Option 1) 36
Assessment Task 3: Checklist (Option 2) 39

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Introduction

Welcome to the Assessor Marking Guide for BSBSUS511 Develop workplace policies and
procedures for sustainability
. This Marking Guide provides you with assessment tasks, checklists
and marking guidance. It also provides advice on delivering the assessment for this unit.
This document is one of a suite of resources which has been developed by RTO Works to support
you in delivering assessment for units of competency from the Business Services Training
Package.
Please ensure that you read this guide in conjunction with the
Business Works Assessor User
Guid
e.
Supporting resources
A number of documents have been provided with this Marking Guide to support assessors and
students.
For the assessor

Business Works Assessor User Guide: The Assessor User Guide provides important
information for assessors relating to the delivery of quality assessment.

Assessment Mapping: A mapping guide is included as a separate document to show how
each assessment task maps to the unit of competency. You will find the assessment mapping
in the BSBSUS511 Mapping folder.
Supporting resources: Supporting resources include templates and checklists which can be
used when preparing for and marking assessment tasks. You will find the supporting
resources in the BSBSUS511 Assessor Resources folder. For this unit, the supporting
assessor resources comprise:
o Project Portfolio Assessor (Assessment Task 2 and 3)
o Simulation Pack (if they need a case study).
For the student

Business Works Student User Guide: The Student User Guide provides important information
for students relating to completing training, work placements and assessment.

Student Assessment Tasks: The Student Assessment Tasks include the tasks as well as
guidance about how to complete each assessment. Submission information and relevant
forms are also included. The Student Assessment Tasks for this unit can be found in the
BSBSUS511 Assessment folder.
Supporting resources: Supporting resources include templates, journals, workbooks and
portfolios which can be used by the student to support them in providing evidence of their
competence. You will find supporting resources in the BSBSUS511 Student Resources folder.
Please ensure that students receive these documents before they begin their assessment
tasks.

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For this unit, the supporting resources for students comprise:
o Project Portfolio (Assessment Task 2 and 3)
o Simulation Pack (Assessment Task 2 and 3).
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Assessing this unit

BSBSUS511 Develop workplace policies and procedures for sustainability describes the skills and
knowledge required to develop and implement workplace sustainability policies and to modify the
policy to suit changed circumstances.
The unit applies to individuals with managerial responsibilities who undertake work developing
approaches to create, monitor and improve strategies and policies within workplaces. These
individuals also engage with a range of relevant stakeholders and specialists.
‘Sustainability’ in this unit refers to a broad approach that focuses on the minimisation of an
organisation’s social, economic and environmental impact, as well as proactive value creation in
these areas.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
For students to be assessed as competent, they must successfully complete three assessment
tasks:

Assessment Task 1: Knowledge questions – Students must answer a number of knowledge
questions.

 

Assessment Task 2: Policy and Procedures Development Project – Students must work
through a range of activities and complete a project portfolio.

 

Assessment Task 3: Sustainability Initiatives Implementation Project – Students must work
through a range of activities and complete a project portfolio.

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Assessment Task 1: Knowledge questions

Information for assessors
Knowledge questions are designed to help the student demonstrate the knowledge which they
have acquired during the unit. Ensure that you:

review the advice to assessors regarding administering knowledge questions in the Business
Works Assessor User Guide

provide students with a due date for assessment
provide submission guidelines to students
follow your organisation’s policies and procedures
refer to your organisation’s Training and Assessment Strategy
provide written feedback to each student

provide resubmission guidance to students (including a timeline) who do not complete the task
satisfactorily

complete the Assessment Task 1 Checklist which can be found at the end of this task.

complete the Final Results Record which can be found at the end of this Assessment Marking
Guide.

 

Assessment delivery information
Assessment delivery information which has been contextualised to your RTO’s student
cohort can be found in Appendix A of the
Business Works Assessor User Guide. Use
this information to advise students of:
where this task should be completed
the maximum time allowed for completing this assessment task
whether or not this task is open-book.
Note: Students should complete and submit an assessment cover sheet with their
work. A template is provided in Appendix C of the Assessor User Guide.
i

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Information for students
Knowledge questions are designed to help you demonstrate the knowledge which you have
acquired during the learning phase of this unit. Ensure that you:

review the advice to students regarding answering knowledge questions in the Business
Works Student User Guide

comply with the due date for assessment which your assessor will provide
adhere with your RTO’s submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.

Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the
Business Works Student User Guide. Refer to the appendix for information on:
where this task should be completed
the maximum time allowed for completing this assessment task
whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.
i

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Questions
Provide answers to all of the questions below:
1. Outline the Kyoto Protocol and Australia’s obligations under the Protocol, as well as its current
targets and the adequacy of these targets.
Response should broadly cover the following:
The Kyoto Protocol is a protocol to the United Nations Framework Convention on Climate
Change (UNFCCC or FCCC) aimed at fighting global warming. The UNFCCC is an
international environmental treaty with the goal of achieving stabilisation of greenhouse gas
concentrations in the atmosphere at a level that would prevent dangerous anthropogenic
interference with the climate system.
The Protocol was initially adopted on 11 December 1997 in Kyoto, Japan. It came into force
on 16 February 2005. As of June 2013, 192 parties have signed and ratified the protocol.
Under the protocol, 37 countries commit themselves to the reduction of the four greenhouse
gases and two groups of gases produced by them.
On 11 August 2015, Australia submitted its 2030 targets to reduce greenhouse gas (GHG)
emissions by 26–28% from 2005 levels, including land-use, land-use change and forestry.
This target is considered inadequate and it is said that Australia’s commitment is not in line
with most interpretations of a fair approach to reach a 2°C pathway. If most other countries
followed the Australian approach, global warming would exceed 3–4°C.
2. Outline the purpose and scope of the Asia-Pacific Partnership on Clean Development and
Climate.
Response should broadly cover the following:
The Asia-Pacific Partnership on Clean Development and Climate is an international, voluntary,
public-private partnership between Australia, Canada, India, Japan the People’s Republic of
China, South Korea and the United States.
Foreign, environment and energy ministers from partner countries agreed to cooperate on the
development and transfer of technology, which enables the reduction of greenhouse gases
that is consistent with and complementary to the UNFCCC. Member countries account for
over 50% of the world’s greenhouse gas emissions, energy consumption, GDP and
population.
3. Outline the purpose and scope of the Environment Protection and Biodiversity Conservation
Act 1999 (EPBC Act).
Response should broadly cover the following:
The Environment Protection and Biodiversity Conservation Act 1999 (EPBC Act) is the
Australian government’s central piece of environmental legislation with the purpose of
protecting the environment and managing national and internationally important flora, fauna,
ecological communities and heritage places.
Specifically, this means that the EPBC Act is triggered in the case of developments that affect
world heritage sites, national heritage sites, wetlands, threatened and migratory species and

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nuclear action. Thus, Federal government approval is required in the case of such
developments.
4. Outline the purpose and scope of the Environment Protection and Biodiversity Conservation
(EPBC) Act Regulations.
Response should broadly cover the following:
The purpose of the EPBC Regulations is to enable the Director of National Parks to control, a
range of activities in Commonwealth reserves. Many of these activities are prohibited unless
certain exemptions apply. For example, where a permit has been issued that authorises the
activity, or where a Commonwealth reserve management plan allows the activity.
The scope of the regulations address, for example, use of vehicles and vessels, littering,
commercial activities, commercial fishing, recreational fishing and research.
5. Outline the purpose and scope of the National Greenhouse and Energy Reporting Scheme.
Response should broadly cover the following:
The purpose of the National Greenhouse and Energy Reporting is to ensure the collection,
reporting and dissemination of information related to greenhouse gas emissions and energy
consumption and production scheme under the National Greenhouse and Energy Reporting
Act 2007. This is known as the National Pollutant Inventory (NPI) and can be accessed by all
Australians. This is important, as it allows Australians to make informed choices about the
impacts and approach to potential sources of pollution
The NPI provides a comprehensive source of data on the emissions of 93 toxic substances to
the environment and is unique in tracking emissions across Australia.
6. Outline the purpose and scope of the Australian Packaging Covenant voluntary code of
practice.
Response should broadly cover the following:
The Australian Packaging Covenant comes under the National Waste Policy and is in effect a
voluntary code of practice for businesses. The Covenant is designed to minimise
environmental impacts arising from the disposal of used packaging; conserve resources
through better design and production processes; and facilitate the re-use and recycling of
used packaging materials.
The covenant addresses a range of key areas such as maximising water and energy
efficiency, minimising materials, using recycled and renewable materials, minimising risks
associated with potentially toxic and hazardous materials, using materials from responsible
suppliers and designs for transport, reuse, recovery, litter reduction, consumer accessibility
and providing consumer information.

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7. Outline the purpose and scope of the Australian Ecolabel Program voluntary code of practice.
Response should broadly cover the following:
The purpose of the Australian Ecolabel Program code of practice is to provide voluntary
standards for environmentally preferable standards. It is based on the international standard
ISO 14024: “Environmental Labels and Declarations – Guiding Principles” which requires
environmental labelling specifications to include criteria that are objective, reasonable and
verifiable. The program is managed by Good Environmental Choice Australia (GECA), and
addresses standards in the area of Architectural and protective coatings, carpets, detergents,
furniture and fittings and recycled plastic and rubber products.
8. Identify one internal information source and one external information source that can be used
to plan and develop a company’s sustainability policy. For each source, explain how this
source can be used to develop the sustainability policy.
Response could include any of the following internal information sources and explanation:
Employees: employees can be a useful information source. They can be consulted via
surveys or meeting and their input can be used to inform the planning and development
of a sustainability policy.
Existing policies and procedures: existing policies and procedures are a useful source of
information as they provide information about the depth and level of information that
needs to go into a policy and procedure. They may also include information that can be
used to inform planning and development such as a WHS policy that refers to safe
disposal of waste.
Response could include any of the following external information source and explanation:
Government departments: government departments can provide significant information
and support to businesses to assist them in developing policies and procedures. The
resources can be used and adapted by business as required.

Other businesses: businesses can review the policies and procedures of other
organisations to assist them to identify key areas of importance and develop their own.

9. Explain the key steps in a policy development process.
Response should include the following key steps:

The first step is generally to identify and define the problem or issue that necessitates the
development of a policy, for example, introducing sustainability.

 

Then a person needs to be appointed to co-ordinate the policy development process.
This may be a long process and may also involve more than one person.

 

The policy development process needs to be planned, including what tasks need to be
done, by whom and when.

Research must be conducted. For example, reading policy documents created by other
organisations on the same topic, researching legislation on the Internet or conducting
meetings with staff and other people with experience.

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A discussion paper should be prepared to explain the nature of the problem or issue, to
summarise information yielded by research and to suggest a number of policy options.
The discussion paper will be an important tool in the process of consultation
Consultation with stakeholders is very important to get as much feedback as possible.

Following consultation, a draft policy can be prepared. The draft can go back to
stakeholders for further consultations and feedback.

The final stage is to formerly adopt the policy, including communication of this with staff.
Implementation of the policy should be monitored, and updates made as required.
10. Explain the main components of a policy document.
Response should include the following key components:

Administrative information, for example, policy name, version, creation and review dates
and who authorised the policy.

An introductory statement about why the policy exists.
A purpose statement about what the policy wants to achieve within the organization.
A section that outlines the details of the policy: who is responsible for actioning or
implementing the policy, when it needs to be done by and which documents or forms are
needed.
The procedure: this explains how staff go about carrying out the policy.
11. Outline policy development practices that may be used in response to resistance to the
introduction of policies.
Response regarding policy development practices should include at least two of the following:
Ensuring that staff are consulted and are able to provide feedback on the policy.
Ensuring regular communication with staff throughout the policy development process.
Ensuring that there are mechanisms for staff to provide ongoing input.
Providing staff training on the new policy and procedure, including explaining its benefits.
12. Outline why a company may choose to implement an environmental management system
(EMS). List at least three reasons why a company may implement am EMS.
Response should broadly cover the following:
An Environment Management System (EMS) is a tool for managing the impacts of an
organisation’s activities on the environment and provides a structured approach to planning
and implementing environment protection measures. It can help to:
minimise environmental liabilities
maximise the efficient use of resources
reduce waste
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demonstrate a good corporate image
build awareness of environmental concern among employees
gain a better understanding of the environmental impacts of business activities

increase profit and improve environmental performance through more efficient
operations.

13. Outline at least three key components of an EMS.
Response should include at least three of the following components:
Environmental Policy: a statement of what an organisation intends to achieve from an
EMS. This ensures that all environmental activities are consistent with the organisation’s
objectives.
Environmental Impact Identification: identification and documentation of the actual and
potential environmental impacts of an organisation’s operations need to be performed
through undertaking an environmental audit which then assesses the impacts.

Objectives and Targets: the environmental audit assists in determining an organisation’s
environmental objectives and targets in order to improve performance.

Consultation is vital in establishing an EMS. This will assist in ensuring that staff are
involved in, and committed to, the EMS. It can also help to improve public perception of
the company, which is one of the benefits of implementing an EMS.

Operational and Emergency Procedures that are also compatible with the
organisation’s environmental objectives and targets must be included in an EMS.

 

An Environmental Management Plan details the methods and procedures which an
organisation will use to meet its objectives and targets.

 

Responsibilities and Reporting Structure: An EMS should show the responsibilities to
be allocated to staff and management to ensure that the EMS is implemented effectively.

Training is a key part of an EMS. Staff must undergo environmental awareness training
to familiarise them with their responsibilities for implementing the EMS and with the
overall environmental policy and objectives of the organisation. This provides staff with
the necessary skills and motivation for an effective EMS implementation.
Review Audits and Monitoring Compliance: review audits should be regularly
undertaken to ensure that the EMS is achieving its objectives and to refine operational
procedures to meet these goals. They will ensure that regulatory and other requirements
are being met,
Continual Improvement. Procedures to meet objectives should be constantly
reassessed to see if they can be improved or if more effective systems can be
introduced.

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14. Outline how a business can use environmental sustainability indicators and two examples of
indicators that can be used.
Response should broadly cover the following:
Sustainability indicators enable a business to measure their performance and improvements
and thus assist businesses to identify and prioritise sustainability activities.
Response should also include at least two of the following:
Resource consumption rates
Embedded or embodied carbon
Quality of air, soil and water
Changes in local ecosystems, flora and fauna
Direct or indirect emissions converted to carbon dioxide equivalents
Loss of energy and/or materials calculated by mass and/or energy balancing.
15. Outline how a business can use life cycle management procedures to assist with
implementing sustainability practices.
Response should broadly cover the following:
Life cycle management (LCM) draws on the principles of life cycle thinking to help businesses
to understand their environmental impacts and where they occur within the lifecycle of their
operation, from raw materials through to end-of-life. Therefore. life cycle management
procedures can be developed and used to ensure that the business adopts an ongoing
approach to life cycle management. Procedures for life cycle management include life cycle
management mapping and assessment.
16. Outline at least two barriers to introducing policies and procedures, and strategies that can be
used to address each of the barriers you identify.
Response regarding barriers should include at least two of the following:
The workforce may be resistant to formal procedures for doing things, as they like to do things
the way they have always been done.
Staff may feel that the introduction of a policy and procedure is a way of catching them out not
doing their job properly.
Barriers may also include ensuring that staff actually follow the policies and procedures as
they may just operate in the way they have always done.
Timelines may be an issue: policies and procedures may be introduced too rapidly
Lack of training on new procedures would be a barrier.
Response regarding strategies should include at least two of the following:
Ensuring that staff are consulted and are able to provide feedback on the policy.
Ensuring regular communication with staff throughout the policy development process.
Ensuring that there are mechanisms for staff to provide ongoing input.
Providing staff training on the new policy and procedure, including explaining its benefits.
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17. Describe the role that quality systems like ISO and Australian Standards can play in
supporting corporate sustainability.
Systems like ISO and Australian Standards provide formal statements of quality that
organisations can measure against. The standards are independently assessed and
scientifically rated to ensure that they are best practice.

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Assessment Task 1: Checklist

Student’s name:
Did the student provide a
sufficient and clear answer
that addresses the
suggested answer for the
following?
Completed
successfully?
Comments
Yes No
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Question 12
Question 13
Question 14
Question 15
Question 16
Question 17

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Task outcome: Satisfactory Not satisfactory
Assessor signature:
Assessor name:
Date:

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Assessment Task 2: Policies and Procedures
Development Project

Information for assessors
In this task, students are required to demonstrate their skills and knowledge by working through a
number of activities and completing and submitting a project portfolio.
You will also observe students as they consult with stakeholders at a meeting.
Students will need access to:

a suitable place to complete activities that replicates a business environment and which
includes a meeting space or meeting technology

their Student Assessment Tasks
their learning resources and other information for reference
the Simulation Pack
their Project Portfolio template.
Ensure that you:

review the advice to assessors regarding administering practical assessment in the Business
Works Assessor User Guide

provide students with a due date for assessment
follow your organisation’s policies and procedures
refer to your organisation’s Training and Assessment Strategy
provide written feedback to each student

provide resubmission guidance to students (including a timeline) who do not complete the task
satisfactorily

complete the Assessment Task Checklist which can be found at the end of this task

complete the Final Results Record which can be found at the end of this Assessment Marking
Guide.

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Assessment delivery information i
Assessment delivery information which has been contextualised to your RTO’s student
cohort can be found in Appendix A of the
Business Works Assessor User Guide. Use
this information to advise students of:
where this task should be completed
the maximum time allowed for completing this assessment task
whether or not this task is open-book.
Note: Students should complete and submit an assessment cover sheet with their
work. A template is provided in Appendix C of the Assessor User Guide but you should
refer to your organisation’s policies and procedures.
Students must submit:
o a completed Project Portfolio.

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Information for students
In this task, you are required to demonstrate your skills and knowledge by working through a
number of activities and submitting a completed project portfolio (Part A only).
You will need access to:

a business or simulated business which meets the requirements described in the activities
below

a meeting space or meeting technology
your learning resources and other information for reference
Project Portfolio (Part A) template
Simulation Pack (if you need a case study).
Ensure that you:

review the advice to students regarding responding to written tasks in the Business Works
Student User Guide

comply with the due date for assessment which your assessor will provide
adhere with your RTO’s submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.

Assessment information i
Information about how you should complete this assessment can be found in Appendix
A of the
Business Works Student User Guide. Refer to the appendix for information on:
where this task should be completed
how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

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Activities
Complete the following activities:
1. Carefully read the following:

This project requires you to develop, implement and review at least two workplace
sustainability policies and procedures for one area of sustainability within a
business. You will do this by:
consulting with relevant stakeholders
reviewing current policies and procedures
gathering information
following organisational policies and procedures
incorporating continuous improvement strategies
considering resource requirements
supporting implementation
tracking results
providing stakeholder feedback.
You will also integrate sustainability into your organisation’s wider policies and
procedures.
Selecting a business to work with
Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason, we are giving you the choice to base this project on your own
business, one you work in or a familiar with, or you can use the case study
provided. This will mean that you are applying your knowledge and skills in a
relevant, practical and meaningful way to your own situation!
If you choose to base your assessment on your own business or workplace, it is
important that you are able to access enough information for your chosen business
to be able to successfully complete each of the assessment tasks. As a minimum,
this will include organisational policies and procedures related to organisational
documentation, access to information sufficient to develop sustainability policies
and access to stakeholders.
You will make a final decision about whether to work with the case study business
or a real business in the next step.
Completing your Project Portfolio
You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take to complete your Portfolio are described below.

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Communicating with others
You will need to communicate with stakeholders to confirm their requirements and
to seek their advice and feedback. Your communication may be directly with actual
staff members from within your own business or workplace. Alternatively, your
fellow students and/or your assessor can play the roles of the relevant people. This
communication doesn’t have to be face-to-face. Where communication is face-to
face, it doesn’t mean that all parties must be in the same room – you can use video
conferencing or any other appropriate format, as long as it meets the requirements
outlined in this guide and in your Project Portfolio.
Note to assessor: If communication is taking place in the form of a role play, group
students who working on the same or similar policy and procedure types (e.g.
Sustainable Meetings for Grow Consultants).

2. Preparation

Select a business to work with
As you saw earlier, this unit requires you to develop sustainability policies and
procedures for one area of a business. Some examples of the policies and
procedures that you could prepare include:
sustainable meetings
sustainable purchasing practices
sustainable workplaces
sustainable production
sustainability site plans.
Decide whether you would like to work with your own business or the case study
business and follow the relevant instructions below.
For students working with their own business
Check that you have access to the required policies, procedures, information and
stakeholders that you will require. You should also decide on the area of the
business that you will work with, the area of sustainability that you will focus on and
the policies and procedures that you will prepare.
Complete Page 4 of your Project Portfolio by:
describing the business
describing the area of sustainability that you will focus on
describing the two policies and procedures that you will develop.
Submit Page 4 to your assessor. Your assessor must approve your business and
the policies and procedures before you proceed with assessment.

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Assessor: If the student is using their own business, make sure that the business is
suitable, that the student will have access to the information and stakeholders that
they will require to successfully complete their assessment and that they have
identified suitable policies and procedures to work with. If the business does not
meet these requirements, support the student to identify additional requirements or
refer the student to the case study.
For students working with the case study business
Take some time now to read through the Simulation Pack for this unit. You will
need to select an area of Grow Consultants to work with. Choose areas that
interest you. There are some ideas given below – or you might choose another
topic altogether. It’s up to you. Keep in mind though that you will need to be able to
easily access information for your policies and procedures.
Sustainability ideas:
meetings
production processes
purchasing
travel
sustainable workplaces.
You will use your real names, backgrounds and communication preferences and
styles during all role plays or simulated communication to ensure that the
simulation is realistic.
You will also use information from real products and services to combine with
information provided in the simulation pack and include in your presentations.
Complete Page 4 of your Project Portfolio by:
describing the business
describing the area of sustainability that you will focus on
describing the policies and procedures that you will develop.
Submit Page 4 to your assessor. Your assessor must approve your planned
presentations before you proceed with your assessment.
Assessor: Refer to the Simulation Pack for this unit. Confirm that the area of
sustainability and the policies and procedures which the student has identified will
allow them to fulfil the assessment requirements described above.

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Review all of your documents
Before you begin your assessment, read through all of your assessment
documents including this guide and your Project Portfolio. If you are working with
the case study business, you should also read through all of the documents in the
Simulation Pack.
If you are working with your own business or a business that you work in or are
familiar with, make sure that you have access to all of the documents that you need
and that you have familiarised yourself with them.
Make sure that you understand what you need to do and, if you have any
questions, speak to your assessor or workplace supervisor.

3. Develop a briefing report

In this first activity, you will develop a briefing report. You should conduct research
relevant to your chosen area of sustainability which identifies the following:
Relevant environmental and sustainability legislation, regulations and codes of
practice
Sources of information on sustainability, including incorporating sustainability
into business planning and using it as an opportunity to identify new business
initiatives.
Sustainability policies and procedures developed by other organisations
Life cycle mapping processes.
Here are two websites to get you started:
https://www.business.gov.au/risk-management/environmental
impact/environmental-management/environmental-legislation-licences-and-permits
http://www.sustainability.vic.gov.au/services-and-advice/business/energy-and
materials-efficiency-for-business/resources-and-tools/life-cycle-management
Using your research and analysis, develop a briefing report which you will use later
in this assessment. Your briefing report should address the following:
Introduction, including current organisational practices.
Key sustainability facts and figures and the benefits to businesses of
implementing sustainable initiatives.
How sustainability can be built into business planning and can inform business
opportunities to reflect the organisation’s commitment to sustainability.
Legal requirements in relation to workplace sustainability relevant to Grow
Management Consultants, as well as any relevant regulations and codes of
practices.
Details of three sustainability policies and procedures researched and
inclusions within the policy and procedures.

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An overview of life cycle mapping, including life style stages, life cycle map, life
cycle matrix.
Identification of the most effective strategies to reduce environmental impact
relevant to your chosen sustainability area. Provide an example to illustrate
this concept. Attach your example to your report as appendices; you should
complete the life cycle map and life cycle matrix and mitigating strategies.
Example actions should be included as below.
Example sustainability actions to inform the sustainability action plan for the
next 12 months. You should identify at least five ideas initially, including
identifying priority actions and longer-term actions.
Recommendations on suitable performance indicators that can be used to
measure environmental performance once the policies and procedures are
implemented.
Options for strategies that could be implemented to ensure that resource
efficiency within the business is continually reviewed and improved.
Proposed scope of the policies, including a list of headings to be included and
a brief description of each heading.
Recommendations for policy options including discussion on likely
effectiveness, timeframes and any costs.
Work into Section 1 of your Portfolio.
Make sure you have answered all questions in each copy of Section 1 of your
Portfolio. Submit to your assessor for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in each copy of
Section 1 of
the
Project Portfolio and make sure you attach these upon submission.
Assessor: see Project Portfolio Assessor Section 1 for detailed guidance with
marking. Provide feedback, and if necessary, ask students to make amendments
and resubmit.

4. Meet with your stakeholders

Now that you have developed a briefing report, you should consult with at least two
stakeholders to gather their advice and feedback. At the meeting, the stakeholders
will provide input into the development of the policy and procedures through their
comments and ideas. Encourage their participation.
During the meeting, demonstrate effective communication skills including:
speaking clearly and concisely
using non-verbal communication to assist with understanding
asking questions to identify required information
responding to questions as required

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using active listening techniques to confirm understanding.
Following the meeting, summarise the stakeholder feedback and finalise the scope
of the sustainability policies and procedures including:
required outcomes
KPIs
methods of implementation.
Work into Section 2 of your Portfolio.
This meeting may take place with actual people who work for/who are associated
with your chosen business. Alternatively, classmates or your assessor may play the
role of one or more stakeholders. If in the classroom setting, you will all take turns
within your group to share your individually developed briefing reports and to gather
feedback and input. Your discussions should take at least 20 minutes each.
This can either be viewed in person by your assessor or you may like to
video/audio record the session for your assessor to watch or listen to later. Your
assessor can provide you with more details at this step. If this session is not viewed
in person by your assessor, you will attach proof of the meeting to Section 2 of your
Project Portfolio.
If students are in the classroom setting, they can share their own individually
developed briefing reports together as part of the same group. Ensure students
each have a turn discussing their chosen report and gathering feedback.
Encourage all students in each group to participate actively.
i
Make sure you have answered all questions in each copy of Section 2 of your
Portfolio. Submit to your assessor for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in each copy of
Section 2 of
the
Project Portfolio and make sure you attach these upon submission.
Assessor: See the Assessment Task Checklist at the end of this project and Project
Portfolio Assessor Section 2 for detailed guidance with marking. Provide feedback,
and if necessary, ask students to make amendments and resubmit.

5. Developing the sustainability policies and procedures

Develop the policies and procedures based on your briefing report and stakeholder
feedback.
Ensure that your policies and procedures include a statement about the
organisation’s commitment to sustainability, as well as how sustainability initiatives
will be incorporated into business planning and will also serve as business
opportunities.
Work into Section 3 of your Portfolio (note that two copies of Section 3 have been
provided).

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Make sure you have answered all questions in each copy of Section 3 of your
Portfolio. Submit to your assessor for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in each copy of
Section 3 of
the
Project Portfolio and make sure you attach these upon submission.
Assessor: See Project Portfolio Assessor Section 3 for detailed guidance with
marking. (Note that there are two copies of Section 3 Provided to the student.)
Provide feedback, and if necessary, ask students to make amendments and
resubmit.

6. Developing an action plan

The next part of the assessment task requires you to develop an action plan to
implement one of the policies and procedures which you developed earlier.
Your action plan should include:
The resources required for implementation of the policy (human, financial,
material)
A list of sources of resources required
A priority list for implementation
Individual responsibilities
Strategies for continuous improvement
Strategies for tracking and monitoring the success of the policy
Strategies for supporting implementation
Strategies for reviewing implementation (How will outcomes be documented?
How will feedback be provided? How will trends be identified and recorded?)
An important part of your action plan should be a strategy for communicating with
stakeholders to generate engagement with sustainability initiatives. As part of this,
seek and incorporate feedback on your action plan from one of the stakeholders
who you consulted in Activity 4. (If you are working on the Case Study business,
seek feedback from your Assessor.)
Work into Section 4 of your Portfolio.
Make sure you have answered all questions in each copy of Section 4 of your
Portfolio. Submit to your assessor for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in each copy of
Section 4 of
the
Project Portfolio and make sure you attach these upon submission.
Assessor: See Project Portfolio Assessor Section 4 for detailed guidance with
marking. Provide feedback, and if necessary, ask students to make amendments
and resubmit.

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Assessment Task 2: Checklist

Student’s name:
Did the student: Completed
successfully?
Comments
Yes No
Develop and review at least two workplace
sustainability policies and procedures for
one area of sustainability within a business
or organisation?
As evidenced by the student’s Project
Portfolio fulfilling the requirements of
Project Portfolio Assessor – Sections 1–4
and Activities 2.3–6 fulfilling the
requirements of the assessor guidance.
Consult and communicate with relevant
stakeholders regarding the development,
implementation and continuous
improvement of sustainability policy?
As evidenced by the student’s Project
Portfolio fulfilling the requirements of
Project Portfolio Assessor – Sections 2
and 4 and Activities 2.4 and 2.6 fulfilling
the requirements of the assessor
guidance.
Demonstrate effective communication
skills including:
speaking clearly and concisely
You could understand what the
student said
using non-verbal communication to
assist with understanding
Such as nodding to indicate
understanding, smiling to facilitate
communication.
asking questions to identify required
information
By asking relevant questions

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responding to questions as required
By providing a clear and concise and
relevant response to the question
asked
using active listening techniques to
confirm understanding?
By paraphrasing information or
feedback provided to confirm
understanding
Develop workplace sustainability policies
and procedures by:
defining the scope
defining the objectives
gathering and analysing relevant
information
consulting with stakeholders
working according to organisational
processes
embedding implementation processes
embedding continuous improvement
processes?
As evidenced by the student’s Project
Portfolio fulfilling the requirements of
Project Portfolio Assessor – Sections 1–3
and Activities 2.3–5 fulfilling the
requirements of the assessor guidance.
Task outcome: Satisfactory Not satisfactory
Assessor signature:
Assessor name:
Date:

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Assessment Task 3: Sustainability Initiatives
Implementation Project

Information for assessors
In this task, students are required to complete one of two options, depending on whether they
worked from the case study in Assessment Task 2 or from their own business or a business they
work in or are familiar with. You will find more information about each option below.
Remind students that they must only complete ONE option. They do not need to complete both
projects for Assessment Task 3.
In both options they will demonstrate their skills and knowledge by working through a number of
activities and completing and submitting a project portfolio.
Students will need access to:

a suitable place to complete activities that replicates a business environment and which
includes a meeting space or meeting technology

their Student Assessment Tasks
their learning resources and other information for reference
the Simulation Pack
their Project Portfolio (Part B) template
the policies and procedures which they developed in Assessment Task 2.
Ensure that you:

review the advice to assessors regarding administering practical assessment in the Business
Works Assessor User Guide

provide students with a due date for assessment
follow your organisation’s policies and procedures
refer to your organisation’s Training and Assessment Strategy
provide written feedback to each student

provide resubmission guidance to students (including a timeline) who do not complete the task
satisfactorily

complete the Assessment Task Checklist which can be found at the end of this task

complete the Final Results Record which can be found at the end of this Assessment Marking
Guide.

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Assessment delivery information i
Assessment delivery information which has been contextualised to your RTO’s student
cohort can be found in Appendix A of the
Business Works Assessor User Guide. Use
this information to advise students of:
where this task should be completed
the maximum time allowed for completing this assessment task
whether or not this task is open-book.
Note: Students should complete and submit an assessment cover sheet with their
work. A template is provided in Appendix C of the Assessor User Guide but you should
refer to your organisation’s policies and procedures.
Students must submit:
o a completed Project Portfolio.

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Information for students
In this task, you are required to demonstrate your skills and knowledge by working through a
number of activities and submitting a completed project portfolio (Part B).
You will need access to:
the business or simulated business that you worked with in Assessment Task 2
your learning resources and other information for reference
Project Portfolio template (Part B)
Simulation Pack (if you need the case study).
Ensure that you:

review the advice to students regarding responding to written tasks in the Business Works
Student User Guide

comply with the due date for assessment which your assessor will provide
adhere with your RTO’s submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.

Assessment information i
Information about how you should complete this assessment can be found in Appendix
A of the
Business Works Student User Guide. Refer to the appendix for information on:
where this task should be completed
how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

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IMPORTANT INFORMATION FOR STUDENTS
You have two options for this section of your assessment – Option 1 is for students who are
working from the case study business. Option 2 is for students who are working from their own
business.
Important: You should only complete ONE of the following options. If you are unsure which
option you should complete, speak to your assessor.

Activities – Option 1 (Grow Consultants)
Option 1 is for students who worked from the Grow Consultants case study in Assessment Task 2.
If you completed Assessment Task 2 using your own business, skip straight to Option 2. If you are
unsure, speak to your assessor.
DO NOT COMPLETE BOTH OPTIONS.
Complete the following activities:
Assessor: advise the student of a date and time for the inspection.
Inspect the RTO facility prior to the student conducting the inspections to understand the
environmental sustainability and resource usage issues that are prevalent in the operational areas.
Assessors are to observe the student performance when they conduct the environmentally
sustainability and resource usage practices.
1. Undertake an inspection of your RTO facility

Assume that, following acceptance of your sustainability policy and procedures,
you have been asked to implement strategies identified in your action plan for the
continuous improvement of resource efficiency. This is to include an inspection of
the workplace to identify environmental sustainability and resource usage issues
and to identify and report on possible solutions.
You will therefore undertake an inspection of the RTO facility using the
environmental sustainability and resource Usage Record Template provided in
Section 5 of your Project Portfolio (Part B).
Record at least three actual or potential environmental sustainability and resource
usage issues that you find.
Your assessor will advise you of the date and time of the inspection and will
observe you conducting the inspection.
Make sure you have answered all questions in Section 5 of your Portfolio (Part B).
Submit to your assessor for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in
Section 5 of the Project
Portfolio
(Part B) and make sure you attach these upon submission.

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Assessor: See Project Portfolio Assessor Section 5 for detailed guidance with
marking. Provide feedback, and if necessary, ask students to make amendments
and resubmit.
When reviewing student responses, consider the current levels of environmental
sustainability and resource usage issues that are prevalent in the RTO facility.
Student responses in the Usage Record Template should be consistent with actual
or possible conditions in the RTO facility during the period of assessment.

2. Develop a memo for staff about best practice sustainability procedures

Assume that you wish to commence implementing a further initiative from the action
plan, which is to provide regular communications to staff about sustainability
practices.
Based on one of the issues identified in your environmental sustainability and
resource usage record, develop a short memo to send to staff about best practice
sustainability procedures. For example, if you have identified that water usage is
high, you could write about tips to reduce water usage. The memo you develop
must be written in plain English and in user-friendly language and be designed to
promote engagement in sustainability initiatives.
The memo should be no more than one page and include images such as photos
or graphs to assist with understanding and engagement.
Work into Section 6 of your Portfolio (Part B).
Make sure you have answered all questions in Section 6 of your Portfolio (Part B).
Submit to your assessor for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in each copy of Section 6 of
the Project Portfolio and make sure you attach these upon submission.
Assessor: See Project Portfolio Assessor Section 6 for detailed guidance with
marking. Provide feedback, and if necessary, ask students to make amendments
and resubmit.

3. Develop a sustainability register

You are required to develop a register for recording and tracking all continuous
improvements in resource efficiency.
The register should be able to include, as a minimum, the ability to record the
reported opportunity, action to be taken, responsibility, timelines and outcome.
Work into Section 7 of your Portfolio (Part B).
Make sure you have answered all questions in Section 7 of your Portfolio. Submit
to your assessor for review.

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You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in each copy of
Section 7 of
the
Project Portfolio and make sure you attach these upon submission.
Assessor: See Project Portfolio Assessor Section 7 for detailed guidance with
marking. The sample provided in the document is broadly what you should accept
from the student. Provide feedback, and if necessary, ask students to make
amendments and resubmit.

4. Develop a sustainability implementation report

Assume that the sustainability policy and procedure you developed has been
implemented, as well as findings from regular sustainability inspections.
Sustainability initiatives implemented include:
Energy audit and all recommendations implemented including signage about
energy use (e.g. switch off lights at night, turn down brightness, turn off taps)
Recycling policy introduced, and three more recycling bins introduced.
Green purchasing policy developed (on staff intranet, email sent to staff to
advise).
Green transport policy developed and implemented (on staff intranet, email
sent to staff to advise).
Assume also the following sustainability targets:
Reduce electricity consumption by 20% within six months.
Promote awareness of sustainability initiatives amongst all staff members
A staff survey has been undertaken (see the Simulation Pack for results), as well
as an energy audit.
The results of the energy audit are as follows:
Actions implemented:
replace halogen downlights with energy efficient downlights and transformers
connect to natural gas, converting to an energy source with one-third of the
greenhouse gas emissions of electricity from coal
replace electric storage hot water heater with instant solar hot water
replace air conditioner with a more efficient inverter unit.
Prior to energy audit:
Annual energy bill: $2,415 a year
Annual greenhouse emissions: 18 tonnes a year
Six months later:
Annual energy bill: $1,800 a year

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Annual greenhouse emissions: 10.2 tonnes a year
One year later:
Annual energy bill: $2,215 a year
Annual greenhouse emissions: 14 tonnes a year
Note: Four new staff members employed may account for increase. Energy targets
were not adjusted to account for the new staff.
You are required to review the results of the staff survey and the energy statistics
provided.
Based on your review, develop a short report that outlines:
Analysis of staff survey results and achievements against targets
Analysis of energy audit data and achievements against targets
Recommendations for additional actions that need to be taken based on the
data above.
Summary of the success of the sustainability policy and procedures based on
analysis.
Updates to sustainability policy and procedures to account for recommended
improvements.
Work into Section 8 of your Portfolio (Part B).
Make sure you have answered all questions in Section 8 of your Portfolio. Submit
to your assessor for review.
Assessor: See Project Portfolio Assessor Section 8 for detailed guidance with
marking. Provide feedback, and if necessary, ask students to make amendments
and resubmit.

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Assessment Task 3: Checklist (Option 1)

Student’s name:
Did the student: Completed
successfully?
Comments
Yes No
Implement workplace policy for one area
of sustainability within a business or
organisation?
As evidenced by the student’s Project
Portfolio (Part B) fulfilling the requirements
of Project Portfolio Assessor – Sections 5–
8 and Activities 3.1–4 fulfilling the
requirements of the assessor guidance.
Consult and communicate with relevant
stakeholders regarding the implementation
and improvement of sustainability policy?
As evidenced by the student’s Project
Portfolio (Part B) fulfilling the requirements
of Project Portfolio Assessor – Section 2
and Activity 3.2 fulfilling the requirements
of the assessor guidance.
Provide support for the implementation of
a sustainability policy or initiative?
As evidenced by the student’s Project
Portfolio (Part B) fulfilling the requirements
of Project Portfolio Assessor – Sections 5–
8 and Activities 3.1–4 fulfilling the
requirements of the assessor guidance.
Utilise a recording system to track
continuous improvement, identify trends
and outcomes?
As evidenced by the student’s Project
Portfolio (Part B) fulfilling the requirements
of Project Portfolio Assessor – Section 7
and Activity 3.3 fulfilling the requirements
of the assessor guidance.
Document implementation outcomes?

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As evidenced by the student’s Project
Portfolio (Part B) fulfilling the requirements
of Project Portfolio Assessor – Section 8
and Activity 3.4 fulfilling the requirements
of the assessor guidance.
Provide implementation support?
As evidenced by the student’s Project
Portfolio (Part B) fulfilling the requirements
of Project Portfolio Assessor – Sections 5–
8 and Activities 3.1–4 fulfilling the
requirements of the assessor guidance.
Review implementation by:
responding to trends
applying continuous improvement
principles
modifying policy and procedures as
required
tracking results?
As evidenced by the student’s Project
Portfolio (Part B) fulfilling the requirements
of Project Portfolio Assessor – Sections 5–
8 and Activities 3.1–4 fulfilling the
requirements of the assessor guidance.
Task outcome: Satisfactory Not satisfactory
Assessor signature:
Assessor name:
Date:

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Activities – Option 2 (Your own business)
Option 2 is for students who worked from their own business in Assessment Task 2. If you
completed Assessment Task 2 using the case study business, DO NOT COMPLETE OPTION 2.
You should only complete Option 1. If you are unsure, speak to your assessor.
DO NOT
COMPLETE BOTH OPTIONS
.
Complete the following activities:
1. Implement your action plan

Now that you have developed policies, procedures and an action plan, it is time to
implement. Put the action plan that you developed in Assessment Task 2 in place
and monitor the results for enough time to track results. Report on the following by
completing Section 5 of your Project Portfolio:
Were the resources that you identified and sourced adequate to implement the
sustainability initiative/policy?
What support did you provide to implement the policy?
How did you track and record sustainability improvements?
How did you provide feedback to stakeholders?
How did you document outcomes?
What trends did you identify?
What changes did you make to the policy as a result of the implementation?
What were the sustainability gains as a result of implementation?
Make sure you have answered all questions in Section 5 of your Portfolio (Part B).
Submit to your assessor for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in
Section 5 of the Project
Portfolio
(Part B) and make sure you attach these upon submission.
Assessor: See Project Portfolio Assessor Section 5 for detailed guidance with
marking. Provide feedback, and if necessary, ask students to make amendments
and resubmit.

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Assessment Task 3: Checklist (Option 2)

Student’s name:
Did the student: Completed
successfully?
Comments
Yes No
Implement workplace policy for one area
of sustainability within a business or
organisation?
As evidenced by the student’s Project
Portfolio (Part B) fulfilling the requirements
of Project Portfolio Assessor – Section 5
and Activity3.1 fulfilling the requirements of
the assessor guidance.
Consult and communicate with relevant
stakeholders regarding the implementation
and improvement of sustainability policy?
As evidenced by the student’s Project
Portfolio (Part B) fulfilling the requirements
of Project Portfolio Assessor – Section 5
and Activity3.1 fulfilling the requirements of
the assessor guidance.
Provide support for the implementation of
a sustainability policy or initiative?
As evidenced by the student’s Project
Portfolio (Part B) fulfilling the requirements
of Project Portfolio Assessor – Section 5
and Activity3.1 fulfilling the requirements of
the assessor guidance.
Utilise a recording system to track
continuous improvement, identify trends
and outcomes?
As evidenced by the student’s Project
Portfolio (Part B) fulfilling the requirements
of Project Portfolio Assessor – Section 5
and Activity3.1 fulfilling the requirements of
the assessor guidance.
Document implementation outcomes?

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As evidenced by the student’s Project
Portfolio (Part B) fulfilling the requirements
of Project Portfolio Assessor – Section 5
and Activity3.1 fulfilling the requirements of
the assessor guidance.
Provide implementation support?
As evidenced by the student’s Project
Portfolio (Part B) fulfilling the requirements
of Project Portfolio Assessor – Section 5
and Activity3.1 fulfilling the requirements of
the assessor guidance.
Review implementation by:
responding to trends
applying continuous improvement
principles
modifying policy and procedures as
required
tracking results?
As evidenced by the student’s Project
Portfolio (Part B) fulfilling the requirements
of Project Portfolio Assessor – Section 5
and Activity3.1 fulfilling the requirements of
the assessor guidance.
Task outcome: Satisfactory Not satisfactory
Assessor signature:
Assessor name:
Date: