LGH602 Assessment 3 Group Report Hotel Leadership Plan Due Week 9/10 (24/11/2021) Page 1 of 8
Task Summary
This assessment provides an opportunity for you to develop and explore your understanding
about, and readiness for, leadership as it applies in a global hospitality environment.
Although leadership theory will be used as a base for this leadership plan, the emphasis will
be about providing practical leadership solutions for a variety of stakeholders, including
guests, staff, suppliers, and the owners/hotel management company. Leadership aspects
such as communication, ethics, sustainability, and cultural diversity should be carefully
considered, and a goal approach should be utilised.
Developing and presenting the written report in a simulated scenario to a hotel executive
team illustrates leadership capabilities and practical insights to hotel management and
leadership.
Please refer to the Task Instructions for details on how to complete this task.

ASSESSMENT 3 BRIEF
Subject Code and Title	LGH602 Leadership for Global Hospitality
Assessment	Hotel Leadership Plan
Individual/Group	Group
Length	Part A: 2,500 words (+/- 10%) Part B: Simulated Meeting (20 minutes)
Learning Outcomes	This assessment addresses the following Subject Learning Outcomes: a) Provide a comprehensive explanation of the role of leadership in the context of the global hospitality sector. d) Create capacity for embarking on leadership roles through undertaking personal reflection and development and involvement in industry simulations.
Submission	Part A: Due by 11:55pm AEST/AEDT/ACST/ACDT Sunday of Week 9. Part B: Simulated Meeting will be scheduled during tutorial session times in Week 10.
Weighting	Part A: 30% Part B: 20%
Total Marks	100 marks

LGH602 Assessment 3 Group Report Hotel Leadership Plan Due Week 9/10 (24/11/2021) Page 2 of 8
Context
Part A:
This is a group submission, so all members of the group are responsible for the final
submission and all group members will receive the same overall submission feedback and
grade (exclusive of peer evaluation). Therefore, you are required to work together as a
leadership team, as would happen in a hotel or hospitality environment.
The suggested approach is for all group members to contribute to the overall submission
rather than divide it into individual sections, although each ‘department manager’ will be
responsible for their own department and be overseen by the general manager who has the
final responsibility.
Part B:
All group members will be required to simulate a presentation of their report to their CEO
and Hotel Executive Team. The presentation will take 20 minutes and can be captured on a
PowerPoint Presentation (maximum 5 slides). This presentation will take the form of an
Introduction, Background on the issue, the Leadership Actions to be undertaken and the
Recommendations for implementation. This follows the format of the Written Report in Part
A.
This is a shared responsibility, and it is expected that each team member can demonstrate
their capabilities as leaders of their departments. Students should also be prepared for an
additional 5-minute interactive Question & Answer session with the Executive Team. This
simulated meeting will be assessed on their ability to demonstrate confidence and aptitude
in their understanding of the learning outcomes of the unit.
After your Presentation where each student will have spoken, you will be asked three
questions. Each student must take responsibility to answer these questions:
 What leadership skills did you utilize as you worked together as a team?
 What team skills did you learn as you prepared this assessment?
 What was the highlight of working together as a group?
Task Instructions
In small groups of up to 4 students, you are required to prepare a 2,500-word leadership
plan to provide leadership in a global hospitality situation.
This is a simulation; therefore, students are to assume the roles of the executive team of a
hotel or hospitality enterprise of your choice (pending approval by your Learning Facilitator).
Your group will consist of department heads, chosen according to the situation you select,
one of which must be a leader (general manager). As such, the leadership approaches must
be considered from a multi-department perspective.
To prepare your leadership plan, you should identify one (1) crisis, ethical or issues-based
situation in a hospitality environment, preferably a current or recent one (occurred in the past
5 years). You may even predict a future situation based on hotel trends.
LGH602 Assessment 3 Group Report Hotel Leadership Plan Due Week 9/10 (24/11/2021) Page 3 of 8
Examples of crisis, ethical and issues-based situations in the current hospitality environment
include (but you are not restricted to these):
• Medical pandemic (for example, SARS, MERS, COVID-19, food poisoning, etc.);
• Terrorism and/or political unrest;
• Natural disaster (for example, cyclone/hurricane, flood, bushfire, etc.);
• Scandal or bad publicity;
• Sustainability (for example, food waste, amenities, general waste, etc.);
• Labour and workforce issues (for example, salaries, benefits, working conditions,
etc.);
• Transformation (for example, a major refurbishment including temporary closure, like
Raffles Hotel in Singapore; or significant new changes, like major new technology
systems or processes, etc.);
• New owners and/or new hotel brand.
The group needs to identify, evaluate, and analyse the key issues, and then write a
leadership plan across the hotel (including an overall hotel and individual department
plans) for your chosen situation, using a goal approach, with a focus on leadership actions.
Leadership actions may include leadership aspects of planning and decision making such
as communication, ethics, sustainability, and cultural diversity (but is not limited to these).
Part A – Written Plan
Your submission should include, in this order:
Torrens Assessment Group Cover Sheet
Table of Contents
Introduction – Outlining the aims and purpose of the study: what the topic of the report
is and briefly discussing what the reader will learn from reading the report.
1. Summary of the situation (what, who, where)
2. Key issues relating to the situation (eg. impact on different departments).
Hint: consider various aspects including governance, legal, financial, human
resources, operations, ethical, etc.)
3. Leadership approach (theoretical and practical)
4. Solutions (consider various stakeholders)
Conclusion – A summary of the key points that have been made in the body of the
report
Reference List
Appendix – The 3-month leadership plan (table format with goals)
LGH602 Assessment 3 Group Report Hotel Leadership Plan Due Week 9/10 (24/11/2021) Page 4 of 8
Part B – Simulated Meeting
Your submission should include:
The written report developed in Part A is to be summarised and prepared as a
presentation to be given to the senior executive team of the hotel. Each team
member will take on a part of this presentation. The GM will lead the team. It is
suggested that the GM presents the Introduction and then each of the team
members take one part.
1. Introduction
2. Background summary
3. Actions to be undertaken
4. Recommendations for implementation
5. Conclusion
This presentation will take no longer than 20 minutes. It is a shared responsibility, and it is
expected that each team member can demonstrate their capabilities as leaders of their
departments.
Students should also be prepared for an additional 5-minute interactive Question & Answer
session with the Executive Team (Learning Facilitator). This simulated meeting will be
assessed on their ability to demonstrate confidence and aptitude in their understanding of
the learning outcomes of the unit.
Writing hints:
• Ensure your research is referenced effectively and correctly (see below);
• Write in the context of the global hospitality industry;
• Make sure that you understand the topic and focus on the topic – do not drift into
irrelevant or unnecessary content. If you do not understand the topic, ask your
Learning Facilitator;
• Follow a standard report format (see below);
• The submission will be assessed according to the quality and depth of thought,
relevance and how effectively you have applied the subject material and theories to
the case study, rather than testing how much you can remember and how
theoretically correct it is. Refer to the marking criteria (see rubrics and the end of this
document) before submitting and conduct a self-evaluation;
• Stay within the maximum word count of 2,500 words +/- 10% for the (excluding the
Table of Contents, Reference List and Appendices) for Part A and within 5 PPTX
slides and 20 minutes for Part B.
LGH602 Assessment 3 Group Report Hotel Leadership Plan Due Week 9/10 (24/11/2021) Page 5 of 8
Layout and Presentation:
Layout and Presentation of your document is as important as your content. Your assessment
is designed to demonstrate your understanding of a certain topic, so it is important to ensure
that the layout does not compromise this. Both the report and presentation should be in a
form and format that would be acceptable in the business context.
The format is a report not an essay – and this forms part of your grading. Therefore,
students are discouraged from writing lengthy verbose sentences displayed in long chunky
paragraphs. Rather, students are to make use of the recommended table of contents as well
as visuals/images, additional sub-headings, tables, bullet points – aspects which will
improve the readability and reduce the wordiness of the submission (Students will be
penalised for submitting an essay format).
Referencing
It is essential that you use appropriate APA 7th edition style for citing and referencing
research. Please see more information on referencing here in the Academic Writing Guide
found via the Academic Skills website.
Blogs, unauthorised biographies, promotional material and sensational content must be
excluded from the case study report. Students must fully reference all sources of information
with in-text citations and a bibliography. A minimum of six (6) academic or recognised
industry references are required.
Please note: formal academic referencing will be strictly enforced at Torrens University
Australia and Blue Mountains International Hotel Management School and any suspected
breaches will be formally reported.
Submission Instructions
This is a group assessment (see page 2 for more details).
To be submitted via Blackboard in a Word document – submissions sent by email directly to
the Learning Facilitator will not be accepted for grading and returned to Student.
Standard Torrens University Australia penalties will apply for late submissions, equivalent to
10% of the total assessment marks for each day the submission is late.
Submit this task via the Assessment link in the main navigation menu in LGH602
Assessment 3 Hotel Leadership Plan. The Learning Facilitator will provide feedback via the
Grade Centre in the LMS portal. Feedback can be viewed in My Grades.
Academic Integrity
All students are responsible for ensuring that all work submitted is their own and is
appropriately referenced and academically written according to the Academic Writing Guide.
Students also need to have read and be aware of Torrens University Australia Academic
Integrity Policy and Procedure and subsequent penalties for academic misconduct. These
are viewable online.
Students also must keep a copy of all submitted material and any assessment drafts.
LGH602 Assessment 3 Group Report Hotel Leadership Plan Due Week 9/10 (24/11/2021) Page 6 of 8
Group work and peer evaluation instructions
1. At the beginning of the term/project:
All students taking part in a group assessment should draw up and sign a group contract
using the template provided on Blackboard, in the Assessments section. This step should be
completed at least two weeks prior to your assessment due date. Your Learning Facilitators
may ask to review the contracts when deemed necessary (for example, when there is a lack
of progress or conflict among group members).
2. During the project:
Students should keep records of communication and drafts. Any serious concerns about
individual group member’s contribution should be brought to the attention of your Learning
Facilitator as soon as they occur or at least two weeks before the due date, whichever is
earlier.
3. At the end of the project/assessment submission:
When submitting the group assessment, you are required to attach the group contract as an
appendix of your submission. You are reminded not to ‘recycle’ (self-plagiarise) contracts
from other assessments. Sections on deliverables, timeline and expectations, in particular,
should be unique to each assessment or project. Self-plagiarism constitutes a breach of
Academic Integrity and can lead to penalties to the assessment or subject.
The group contract accounts for 10% of your assessment grade, as indicated in the
marking rubric. The group contract will be assessed based on its effectiveness in stipulating
targets, plans and expectations. It should be clear, realistic and appropriate for the nature of
the project.
A peer evaluation form is available on Blackboard in the Assessments section.
This can be used when a student feels there was unequal or unfair contribution from other
group member(s) which you would like to raise with your Learning Facilitator. You must
provide clear supporting evidence (e.g. records of communication and drafts) and email it to
your Learning Facilitator together with a completed peer evaluation form by the assessment
due date. Otherwise, the allegations will be dismissed.
If you have been accused of not contributing equally or fairly to a group assessment, you will
be contacted by your Learning Facilitator and given three working days to respond to the
allegation and provide supporting evidence. If there is no response within three working days
of contact, your Learning Facilitator will determine an appropriate mark based on the
evidence available. This may differ from the mark awarded to your group members and
would reflect your contribution in terms of quantity and quality of work.
LGH602 Assessment 3 Brief Group Report Hotel Leadership Plan Due Week 9/10 (24/11/2021) Page 7 of 8
Assessment Rubric

Criteria (100% total) The outcome shows:	Fail = Unsatisfactory performance	Pass = Just Satisfactory performance	Credit = Good quality showing more than satisfactory performance	Distinction = Superior quality demonstrating independent thinking	High Distinction = Outstanding quality showing creativity and originality
Communication and presentation (15%)	Communication is unstructured and unfocused both in written word and document layout.	Some communication is effective. Acceptable standard of academic writing, some errors in writing and layout of document.	Can communicate effectively – good standard of academic writing and well-crafted document layout.	Can communicate in a superior manner. High standard of academic writing, no errors evident. High standard in document layout.	Can communication high quality, engaging and effective manner, extremely well-crafted document layout.
Attention to Purpose (25%) Fails to address the assessment task set.	Some of the work is focused on the aims and themes of the assignment.	Has addressed the main purpose of the assignment however not in a concise or coherently manner.	Has addressed the purpose of the assignment coherently concisely and accurately.	Has addressed the purpose of the assignment comprehensively and in a coherent, concise, and accurate manner.
Originality (10%) No real attempt at originality.	Originality is marginal to the basic idea.	Used imagination to produce an idea with elements of originality.	By taking a variety of perspectives, presents an original idea, which has been evaluated.	Uses creative and lateral thinking to develop and present original ideas.
Critical Thinking and Critical Evaluation (25%) Does not exercise critical thinking. Skills and/or does not apply critical evaluation methods.	Aware of some critical thinking/critical evaluation techniques and uses them with limited success.	A limited range of critical thinking/critical evaluation techniques applied with some success.	A clear range of critical thinking/critical evaluation techniques applied with a good degree of success.	A clear range of critical thinking/critical evaluation techniques applied with a high degree success.
Links to course readings and additional research (15%) Incomplete research and links to any readings.	Limited additional research and documented links to the course material.	Good additional independent research evident and some documented links to the course material.	Excellent research into the issues with clear links to class and related readings.	Research of outstanding quality, clear links to a wide range of theoretical ideas and strategic issues.
Group Contract (10%) The group contract has been poorly completed. Targets, plans and expectations have not been clearly defined and are not achievable. The group contract has not been completed or submitted	The group has partially completed the contract. Some targets, plans and performance expectations have not been identified and clearly defined. Some targets, plans and performance expectations are not achievable. Roles are not always clear.	The group has completed the contract. The group contract contains somewhat clear, precise and achievable targets and plans. It also stipulates performance expectations for each group member or role.	The group has thoroughly completed the contract. The group contract contains well thought out targets, plans and performance expectations. There are clear explanations in relation to performance expectations for each group member or role.	The group has completed the contract to an exceptional level. The group contract contains clear, precise and achievable targets and plans which are detailed and well justified. There are clear and well-structured explanations in relation to performance expectations for each group member or role.

LGH602 Assessment 3 Brief Group Report Hotel Leadership Plan Due Week 9/10 (24/11/2021) Page 8 of 8

The following Subject Learning Outcomes are addressed in this assessment
SLO a)	Provide a comprehensive explanation of the role of leadership in the context of the global hospitality sector.
SLO d)	Develop and articulate leadership goals and strategies that will consolidate personal leadership capacity through reflection and involvement in industry simulations