BSBHRM602 Last Assessment
You will demonstrate your skills and knowledge by completing a scenario-based project.
Task overview and context
You receive an email from Sayo Yoshida, Managing Director: Human Resources.
Subject: Human resources strategic plan
Thank you for taking on the role of Human Resources Manager at BizOps Enterprises. As you are aware, you are replacing Gina Harris who is on leave for six months. The managing directors are in the process of developing the organisation’s five-year strategic plan. To achieve competitive advantage, the directors are pursuing an innovation strategy with a focus on developing a range of tools to enhance the customer’s online shopping experience.
They have developed an innovation strategy to ensure the organisation’s sustainability and, consequently, they need to ensure the organisation’s workforce is able to implement this strategy. You have been asked to prepare a comprehensive draft of the human resources strategic plan. Please begin by researching the planning requirements to develop a draft of the human resources plan. You will need to review the current business plan and consider the information relating to the innovation strategy to determine our HR direction. In drafting the plan, you will consult with me and other relevant managers about their HR preferences and approaches. You will also need to identify HR services to implement the innovation strategy, their costs, requirements and risks.
Please refer to the ‘Instructions to the candidate’ section that follows for details regarding the tasks you are required to complete.
It would be much appreciated if you could prepare this information so we can review and finalise development by the end of this month.
Managing Director: Human Resources
Instructions to the candidate
You will need to access and read the following BizOps Enterprises policies, procedures and templates:
• Risk management policy
• Risk management procedures
• Company business plan
• Organisation operational plan
• Organisational charts
• Risk management plan template
• PEST analysis template
See the ‘Resources required’ section for how to access these.
For this project, you are required to develop a human resources strategic plan. Complete the following tasks to guide you through the development and preparation of this project.
1. Research planning requirements:
a) Review the company business plan and organisation operational plan in reference to the HR strategic direction and objectives in a one-page report.
b) Undertake a PEST analysis using the PEST analysis template to determine trends and issues, including new and emerging technology that could impact human resource management in the organisation.
c) State the future labour needs and skill requirements for the organisation and identify potential options for sourcing these. Submit a one-page report of your findings.
2. Consider internal stakeholders using the organisational charts. Create a simple engagement and communication plan that lists each manager and how you will communicate with them to identify their HR preferences, and to reach agreement on philosophies, values and policies. Explain how you will obtain support for the plan.
3. Develop the draft human resources strategic plan:
a) Determine strategic directions, objectives and targets.
b) Identify the HR training and development services that will need to be delivered to achieve the HR strategic objectives.
c) Provide a cost–benefit analysis of the training and development services.
d) Identify appropriate technology and systems to support agreed human resource programs and practices.
e) Using the risk management plan template, develop a risk management plan to support the human resources strategic plan.
f) Prepare a schedule for implementation.
g) Prepare a budget for training and development services.
h) Determine how the plan will be monitored and reviewed, and how amendments will be made if issues arise.
i) Outline the process HR will undertake to evaluate performance against plan objectives and make improvements.
The final documents you submit for assessment will be assessed using the project criteria provided.
All project criteria outlined must be covered satisfactorily for Part B to be completed satisfactorily.
You must complete the project unassisted by the assessor or other personnel, but may ref