APPLY CRITICAL THINKING FOR COMPLEX PROBLEM SOLVING
First published 2020
0452 157 557
© 2020 RTO Works
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Business Works is a series of training and assessment resources developed for qualifications within the Business Services Training Package.
|Business this assessment is based on:|
|Documentation reviewed as preparation:|
|Section 1: Defining the complex issue|
|Provide business overview
Provide an overview of the business, including:
name of business
description of what the business does (e.g. key functions, vision)
your job role within the business (or the role you’re assuming if you are basing this assessment on the case study).
|Outline complex issue
Describe the complex issue associated with the business, including:
a brief outline of the issue
who the stakeholders are and how they are associated with the issue
analysis and presentation of numeric and financial data illustrating the complex issue (attach to this section of the portfolio)
two objectives when pursuing solutions
three advantages of solving the issue.
three risks involved in pursuing solutions.
|Legislative and organisational requirements
Establish the legislative and organisational requirements related to the complex issue, including:
a summary of the relevant legislation
a summary of the associated organisational policies and procedures
Attach any relevant policies to your portfolio.
Calculate the resources required for the solution development process
Use the work done in this section to prepare a presentation of scope of your issue to present to relevant stakeholders.
Use any appropriate format (e.g. MS PowerPoint).
Attach the presentation to your portfolio.
|Attach:||Organisational policies and procedures||
|Financial analysis and presentation||
|Section 2: Systematic decision-making|
|Generate alternative solutions for your issue
Summarise the outcomes of your meeting with the stakeholder, including:
an outline of two critical thinking techniques used to generate solution alternatives with other stakeholders (attach proof e.g. mind map to this section of your portfolio)
List of four to six alternative solutions.
|Evaluate alternative solutions
Evaluate each identified solution to establish their feasibility. Include:
evaluation of each alternative against the criteria and constraints
List of all feasible options
|Compare feasible solutions
Use one appropriate tool/technique to compare all feasible alternatives with one another. Include:
a description of the tool or technique used
proof of your comparison (e.g. table, financial analysis etc)
an assessment of bias in your decision-making (actual or perceived)
|Choose the best solution for your complex issue
Choose the best alternative and explain:
Why did you choose it?
How does it meet the legislation and organisational policy requirements?
Are there any risks associated with your solution?
What are the advantages of the chosen solution?
|Prepare a brief
Use the work done in this section to prepare a brief to share your proposed solution with key stakeholders (use “Brief outline” template if applicable).
Attach the organisation policies that guide brief writing to this section of the portfolio.
|Organisational policies – brief||
|Section 3: Decision review|
|Develop a feedback register
Develop a feedback register to record feedback from stakeholders.
Attach the organisation policies that guide recording of feedback.
Use the feedback from your meeting with stakeholders to refine your project brief.
Attach the refined brief and completed feedback register to this section of your portfolio.
Use an appropriate format to seek approval to implement your proposed solution (e.g. draft an email, complete an application form ready to be lodged etc.)
Attach proof to this section of your portfolio.
|Self-evaluate your performance
Perform a self-evaluation:
Complete the self-evaluation checklist (add as an attachment).
List your strengths and weaknesses.
Identify areas needing improvement.
Attach the completed self-evaluation (Self-Evaluation checklist) to this section of your portfolio.
|Completed feedback register and related organisational policies||
|Proof to seek approval||