communication challenges in the workplace

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
Unit Code Assessment Task 01 v1.0 Page 1 of 6
BSBXCM501 LEAD COMMUNICATION IN THE WORKPLACE
Assessment Task 01 – WRITTEN QUESTIONS
Questions
Provide answers to all of the questions below:
1. Complete the table to describe legislative and organisational requirements relevant
to workplace communication. The first row has been completed as an example for
you to follow.

Description Example (provide two, with at least
one addressing digital communication
requirements)
Best practice Good practices
that have been
agreed upon by
experts and have
proven to
achieve
successful
results.
ISO Standards for communication
(industry specific) e.g. ISO 9921:2003
specifies the requirements for the
performance of
speech communication for verbal alert
and danger signals, information
messages, and
speech communication in general.
ISO standards for artificial intelligence
and data security.
Legislation

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
Unit Code Assessment Task 01 v1.0 Page 2 of 6

Description Example (provide two, with at least
one addressing digital communication
requirements)
Workplace
policies/procedures
Codes of conduct
Reputation and
culture

2. Discuss communication challenges in the workplace. Consider the following in your
answer:
description of four challenges (conflict, risks/safety hazards, unethical
communication, organisational messaging)
at least two techniques that may be used to respond to each of the mentioned
challenges.
3. List five methods of workplace communication:
4. Outline four communication styles using the table below.

Style Description

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
Unit Code Assessment Task 01 v1.0 Page 3 of 6

Style Description

5. List five things a mentor should consider/do as they mentor and coach others.
6. List four key principles of cross-cultural communication
7. List four key principles to consider when communicating with people who have
special needs or disabilities.
8. Complete the table to explain communication protocols and their relation to crosscultural communication and special needs/disability. The first row has been
completed as an example for you to follow.

General example (provide
one)
How to consider cross-cultural
and special needs/disability in
the communication (provide
one example)
Internal and Nominated means of Include accessibility

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
Unit Code Assessment Task 01 v1.0 Page 4 of 6

General example (provide
one)
How to consider cross-cultural
and special needs/disability in
the communication (provide
one example)
external
communication
guides
communication for
identified purposes
requirements for webpage
design
Risk
based/emergency
communication
guides
Style/formatting
communication
guides
Allocation of
responsibility

9. Discuss what negotiation in the workplace entails and three techniques that can be
used to ensure successful negotiation.

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
Unit Code Assessment Task 01 v1.0 Page 5 of 6
Assessment Task 1: Checklist

Student’s name:
Did the student provide
a sufficient and clear
answer that addresses
the suggested answer
for the following?
Completed
successfully?
Comments
Yes No
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Task outcome: Satisfactory Not satisfactory
Assessor signature:
Assessor name:
Date:

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
Unit Code Assessment Task 01 v1.0 Page 6 of 6