Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
Unit Code Assessment Task 01 v1.0 Page 1 of 6
BSBXCM501 LEAD COMMUNICATION IN THE WORKPLACE
Assessment Task 01 – WRITTEN QUESTIONS
Questions
Provide answers to all of the questions below:
1. Complete the table to describe legislative and organisational requirements relevant
to workplace communication. The first row has been completed as an example for
you to follow.

Description	Example (provide two, with at least one addressing digital communication requirements)
Best practice	Good practices that have been agreed upon by experts and have proven to achieve successful results.	ISO Standards for communication (industry specific) e.g. ISO 9921:2003 specifies the requirements for the performance of speech communication for verbal alert and danger signals, information messages, and speech communication in general. ISO standards for artificial intelligence and data security.
Legislation

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
Unit Code Assessment Task 01 v1.0 Page 2 of 6

Description	Example (provide two, with at least one addressing digital communication requirements)
Workplace policies/procedures
Codes of conduct
Reputation and culture

2. Discuss communication challenges in the workplace. Consider the following in your
answer:
 description of four challenges (conflict, risks/safety hazards, unethical
communication, organisational messaging)
 at least two techniques that may be used to respond to each of the mentioned
challenges.
3. List five methods of workplace communication:
4. Outline four communication styles using the table below.

Style

Description

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
Unit Code Assessment Task 01 v1.0 Page 3 of 6

Style

Description

5. List five things a mentor should consider/do as they mentor and coach others.
6. List four key principles of cross-cultural communication
7. List four key principles to consider when communicating with people who have
special needs or disabilities.
8. Complete the table to explain communication protocols and their relation to crosscultural communication and special needs/disability. The first row has been
completed as an example for you to follow.

General example (provide one)	How to consider cross-cultural and special needs/disability in the communication (provide one example)
Internal and	Nominated means of	Include accessibility

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
Unit Code Assessment Task 01 v1.0 Page 4 of 6

General example (provide one)	How to consider cross-cultural and special needs/disability in the communication (provide one example)
external communication guides	communication for identified purposes	requirements for webpage design
Risk based/emergency communication guides
Style/formatting communication guides
Allocation of responsibility

9. Discuss what negotiation in the workplace entails and three techniques that can be
used to ensure successful negotiation.
Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
Unit Code Assessment Task 01 v1.0 Page 5 of 6
Assessment Task 1: Checklist

Student’s name:
Did the student provide a sufficient and clear answer that addresses the suggested answer for the following?	Completed successfully?	Comments
Yes	No
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Task outcome:	 Satisfactory  Not satisfactory
Assessor signature:
Assessor name:
Date:

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
Unit Code Assessment Task 01 v1.0 Page 6 of 6