Business Process Redesign Assignment


ICT501 Business Analysis and Systems Development Approaches


Assignment 2 – Business Process Redesign Assignment


Due:  Friday 3 November (Week 14)

Worth: This assignment is worth 30% of your final grade

Note: This assignment may be done either individually or in groups of two



Submission instructions: You should submit your assignment via the ICT501 LMS. You can receive email notification that your assignment has been received. Late submissions will be penalised at the rate of 5 marks per day late or part thereof unless prior approval for an extension has been gained.


If you are working in pairs you should submit a copy of the assessment each, so that it is easier to provide feedback. You must keep a copy of the final version of your assignment as submitted and be prepared to provide it on request.

The University treats plagiarism, collusion, theft of other students’ work and other forms of dishonesty in assessment seriously. For guidelines on honesty in assessment including avoiding plagiarism, see:



In this assignment you will analyse, model and design improvement to a business process from a real organisation of your choice. Your submission will take the form of a report to the organisation from which the process comes. You may work individually or in groups of two. Before choosing to work in a pair, carefully consider the following points:

  • Group assignments will be expected to tackle more complex processes.
  • You must be confident that the person you are planning to work with has a commitment to the work that is equal to yours. Equal marks will be given to each student.


To do

To successfully complete the assignment, you should:

  • Identify a business process to use as the basis for the assignment. An ideal business process is one from an organisation where you have worked or a community organisation you have been involved with. This close association is best because it means that you will have the depth of understanding of the chosen process needed to model it accurately, and understanding of the issues associated with it that could be addressed by business process improvement.  Alternatively you could interview someone else to gain knowledge about a process they are involved with. If you are unsure what to use please discuss it with your lecturer.
  • Model the process using BPMN in Microsoft Visio or other appropriate software.
  • Analyse the process to identify issues that could be resolved using business process redesign. Your As-Is model should provide a basis for this.
  • Design improvements to the process. For example, consider automating some tasks by using information technology or changing the sequence of activities or making parallel paths in the process. As part of this you must consider why the To-Be process will be an improvement compared to the As-Is process and what performance indicators could be used to measure success of the redesign.
  • Model the redesigned process using BPMN in Microsoft Visio or other appropriate BPM software.
  • Create a report to the management of the organisation from which the process comes. Note that presentation of the report including formatting and table of contents is very important and that it should be written in professional language suitable for a manager to read. It should be structured as described below.


Your report should have the following structure and should be submitted as one document (but you can also submit a supplementary file if it is listed in the table of contents):

  • Cover page
  • Table of contents. This should be generated using the Word Table of Contents feature
  • Introduction. This should include the purpose of the report
  • Background about the organisation. This should provide general background as well has information that will help to understand the context in which the process occurs
  • Background about the process. This section should provide supporting information about the process and should also include a description of how the information required to analyse the process was obtained.
  • As-Is model of the business process. Modelling should be done in BPMN and supplemented with descriptions of assumptions and business rules etc. as needed.
  • Issues with the process. This section should explain issues and problems that have been identified with respect to the current process.
  • Recommendations for improvement. This section should explain the improvements that are being recommended and describe why the To-Be process is an improvement compared to the As-Is process. It should also discuss what performance indicators could be used to measure success.
  • To-be model of the business process. Modelling should be done in BPMN.





Component Marks
1 Presentation 10  
2 Introduction 5  
3 Background about the organisation 10  
4 Background about the process 10  
5 As-Is model 30  
6 Issues with the process 10  
7 Recommendations for improvement 10  
8 To-be model 15  
Total    100