BUS6057:Business Process And Systems

Part 1

Evaluate existing business processes by applying appropriate concepts, theories, and methods

Using the specific operations performance objectives it can be argued that Primark UK is focused on satisfying its customers’ requirements for fast and dependable services at a reasonable market price, through strategic partnerships that assist its customers to improve the services they offer (value for customers). Specifically, you should:

  • Outline the essential components for ‘effective business operations management (creating value for the customer) for Primark’s operation within the UK.
  • Use a soft systems methodology to evaluate the issues Primark UK might face if they decide to introduce hybrid facilities to allow their customers to continue shopping in-store, as well as ‘order goods online and have these delivered to the door’ to compete in the marketplace. Support your discussion with appropriate business operations and business process models (i.e. the five operation objectives and the Four Vs (volume, variety, variation, and visibility), customer value, the service gap model, etc.)
  • You should compare and contrast different operations models used by the sector in which Primark UK operates and recommends appropriate solutions to continue being competitive in the market, make it easier for customers to select and buy their products (issues to consider centralized/decentralized inventory and delivery chain, customer value chain, cost implications, sustainability, and business ethics, etc.).
  • Comparison of different solutions with costing and choose one solution to take forward with reasoning. Business process issues to consider: What are the main elements of the service concept, and are these of equal importance to all customers? What trade-offs have had to be made in the design to deliver a quality service package to all of Primark’s customers
  • Keep in mind that nowadays enterprises’ sustainable operations are expected by consumers and other stakeholders in the UK society (keeping in mind the possible technological and environmental (CO2) impact and the parcel conundrum)