Assessment Task 2: Project

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBXCM501 Assessment Task 02 v1.0 Page 1 of 9
BSBXCM501 Lead Communication in the workplace
Assessment Task 2: Project
Information for students
In this task, you are required to demonstrate your skills and knowledge by working
through a number of activities and completing and submitting a project portfolio.
You will need access to:
a suitable place to complete activities that replicates a business environment
including a meeting space and computer and internet access
your learning resources and other information for reference
Project Portfolio template
Simulation Pack for this unit if using the provided case study.
Ensure that you:
review the advice to students regarding responding to written tasks in the Business
Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTO’s submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
Avoid sharing your answers with other students.

Assessment information
Information about how you should complete this assessment can be found
in Appendix A of the
Business Works Student User Guide. Refer to the

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBXCM501 Assessment Task 02 v1.0 Page 2 of 9

appendix for information on:
where this task should be completed
How your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your
work. A template is provided in Appendix B of the Student User Guide.
However, if your RTO has provided you with an assessment cover sheet,
please ensure that you use that.

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBXCM501 Assessment Task 02 v1.0 Page 3 of 9
Activities
Complete the following activities:
1. Carefully read the following:
This project requires you to demonstrate that you can lead
communication in the workplace by:
researching internal and external information needs
developing and implementing communication protocols
persuasively and professionally presenting information to negotiate
desired outcomes to a variety of audiences
Improving communication challenges and processes through review.
Vocational education and training is all about gaining and developing
practical skills that are industry relevant and that can help you to succeed
in your chosen career. For this reason, we are giving you the choice to
base this project on your own business, one you work in or a familiar
with, or you can use the case study provided. This will mean that you are
applying your knowledge and skills in a relevant, practical and
meaningful way to your own situation!
You will need to communicate with people who work for, or are
involved, in this business several times. Your communication may be
either directly with actual staff members or fellow students/your
assessor can play the roles of relevant people/parties. Communication
can be in any appropriate format (e.g. face to face, video conference) as
long as it meets the requirements outlined in the Project Portfolio.
You will be basing your communication on a relevant workplace issue or
project that provides an opportunity for negotiation.
Examples of suitable issues or projects you may want to consider include:
wage negotiations
property lease agreements
KPIs
project scope negotiations
Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBXCM501 Assessment Task 02 v1.0 Page 4 of 9
deliverable due dates
supplier payment terms
internal budget discussions
If you choose your own business (or one you work for/are familiar with),
it is important that this business has organisational policy and procedures
related to communication already developed. Speak to your assessor to
get approval if you want to base this on your own business or one you
work for.
You will be collecting evidence for this unit in a Project Portfolio. The
steps you need to take are outlined below. Before you begin, complete
page 4 of your Project Portfolio and read through the requirements of
Sections 1,2 and 3 in the Project Portfolio to familiarise yourself with
what must be done.
2. Guide workplace communication
Complete
Section 1 of the Project Portfolio to:
research internal and external information needs of your chosen
organisation
develop and implement communication protocols according to
information needs
prepare to mentor someone (e.g. junior employee) to achieve the
organisation’s communication goals and adhere to developed
protocols
Mentor the chosen person.
The mentoring session should last for 15 minutes.
The mentoring session may be with an actual staff member or
alternatively family, friends, classmates or your assessor can play the role
of the person being mentored.
This can either be viewed in person by your assessor (or your assessor
may join the meeting online) or you may like to video record the session
for your assessor to watch later. Your assessor can provide you with
more details at this step. Make sure you follow the instructions above

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBXCM501 Assessment Task 02 v1.0 Page 5 of 9
and meet the timeframes allocated.
Submit Section 1 of your Project Portfolio to your assessor and attach
required evidence as indicated in your portfolio.
3. Engage in workplace communication
Complete
Section 2 of the Project Portfolio to engage in separate
negotiations with two different audiences. For each occasion, you will:
Prepare to negotiate by identifying the method/style of
communication, understanding any diverse needs of the audience,
planning to address barriers/risks and establishing desired outcomes
of the negotiation.
present complex information related to your chosen workplace issue
or project:
o in a succinct, clear and persuasive manner
o to positively influence others
evaluate differences in perspective and critically examine outcomes
negotiate desired outcomes, focussing on key outcomes
Confirm and implement key outcomes using appropriate methods.
The objectives of the negotiation are for you, as a workplace leader, to:
model/motivate respectful communication
achieve key outcomes
Communicate according to organisational requirements and goals.
The negotiation will last for approximately 20 minutes and may be with
an actual staff member or alternatively family, friends, classmates or
your assessor can play the role of the other negotiation party.
Negotiations can take place in a variety of ways as long as organisational
requirements are adhered to. If negotiations are face-to face, they can
either be viewed in person by your assessor (or your assessor may join
the meeting online) or you may like to video record the session for your
assessor to watch later. Your assessor can provide you with more details
at this step.

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBXCM501 Assessment Task 02 v1.0 Page 6 of 9
Make sure you meet the timeframes allocated and that you adapt your
communication style for the different audiences.
Submit
Section 2 of your Project Portfolio to your assessor and attach
required evidence as indicated in your portfolio.
4. Review communication
Complete
Section 3 of your Project Portfolio to:
use digital technology to obtain feedback from a variety of sources
about the outcomes of your communication and negotiations
(including the effectiveness of communication channels, systems
and processes).
document and implement communication improvements
Attach required evidence as indicated in your portfolio.
5. Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio,
answered all questions, provided enough detail as indicated and
proofread for spelling and grammar as necessary. Ensure all required
attachments are correctly attached.
Submit to your assessor for marking along with attachments as
indicated.

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBXCM501 Assessment Task 02 v1.0 Page 7 of 9
Assessment Task 2: Checklist

Student’s name:
Did the student: Completed
successfully?
Comments
Yes No
Guide workplace communication
by:
summarising applicable
organisation strategy, policies
and procedures
summarising applicable
legislation
researching information needs
of their chosen organisation,
including:
o internal and external needs
o at least three sources
(including digital sources)
o relevant information from
minor sources
developing at least two
communication protocols
adapting communication
protocols to at least two
different contexts
supporting/implementing
communication protocols by:
o developing at least two
different communication
materials (at least one
being digital)

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBXCM501 Assessment Task 02 v1.0 Page 8 of 9

o directing staff to adhere to
communication
requirements
o using materials in the
workplace.
Mentoring someone by:
o assisting them to achieve
communication goals
o motivating them to
communicate respectfully
and consider everyone’s
needs
o Following mentoring
principles/methods.
Engage in workplace
communication by:
establishing potential and
desired outcomes
preparing to negotiate,
including:
o identifying the
method/style of
communication to suit the
audience
o identifying anticipated
communication challenges
o planning to address
barriers/risks
presenting complex
information related to their
chosen workplace issue or
project:
o in a succinct, clear and

Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D
North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 P 02 9955 0488 F 02 9955 3888
Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888
Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431
Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 P 02 6253 5184
BSBXCM501 Assessment Task 02 v1.0 Page 9 of 9

persuasive manner
o to positively influence
others
evaluating differences in
perspective and critically
examine outcomes
negotiating desired outcomes
using negotiation techniques
and
o model/motivating
respectful communication
o communicating according
to organisational
requirements and goals
confirming negotiation
outcomes
implementing negotiation
outcomes.
Review communication to:
obtain digital feedback on
outcomes of communication
and negotiation (including the
effectiveness of
communication channels,
systems and processes) from at
least two sources
identify and document areas
for team and organisation-wide
communication improvement
implement plans to improve
communication