Are you Part of the Problem or Part of the Solution

MBA502
Emotional Intelligence,
Cultural Intelligence and
Diversity
Workshop Week 12
Are you Part of the Problem or
Part of the Solution?

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2
Learning Objectives
• Review topics covered from Weeks 1-11.
• Understand the importance of character
strength for success.
• Evaluate if you have a growth-mindset.

WS1: Globalisation & You
• In Week 1 we introduced the concept of
Deep Learning
• Two stages of deep learning using “U
Theory”:
– Challenging habitual ways of thinking and
existing mental models
– Increase awareness of the larger whole based
on a systems perspective

Reflection
• Share evidence of how you have utilised
Theory U to analyse/solve any issue you
have faced during this trimester.
• Describe what, how and why you believe this
is an improvement in your skills/character.
• Do you believe you are more of a global
citizen today?

WS2: Emotion & Culture for
Sustainable Change
• In Week 2 we explored the following:
– The importance of self-awareness in
understanding your feelings and emotions
– Positive and Negative Affect
– Emotional Labour
– Surface Acting & Deep Acting
– Intrinsic Motivation
– The Johari Window

Reflection
• In Assessment 1 you used the Johari window
to learn about hidden and blind areas in your
own personality.
• What did you learn about yourself as a result
of that assessment?
• Name different industries in which you may
be required to apply emotional labour either
with deep acting or surface acting.

WS3: Multiple Intelligence
• Garner’s 8 Multiple Intelligences
• VARK: Visual, Aural, Read/Write &
Kinesthetic
• Specialist vs Versatilist

Reflection
• What did your Multiple Intelligence test
indicate? Did this confirm or challenge the
view you had of yourself?
• Can you describe a time when you were in
unfamiliar circumstances and felt challenged
to use a different learning style?
• Do you consider yourself to be a specialist or
a versatilist?

WS4: Emotional Intelligence
• Understand how EQ complements IQ
• Appreciate the link between emotions,
attitude and behaviour
• Goleman’s EQ Model

Reflection: Goleman’s EQ model
On these four
quadrants of Daniel
Goleman’s EQ model,
which quadrant did you
have most difficulty
analysing/challenging?
Why?

WS5: Emotionally Intelligent
Leadership
• 5 Components of the Emotionally Intelligent
Leader:
1. Self-awareness
2. Self-regulation
3. Motivation
4. Empathy and
5. Social skills
• 7 Sources of Emotional Toxicity
• Emotional Contagion

Reflection
• Among the 5 components, which one is
your strongest and weakest? Provide
examples.
• What can you can do to improve your
weak trait and how can you maximise the
use of your strong trait?

WS6: Guest Speaker
• What was the one takeaway for you from
the guest lecture?
• How have you incorporated what you
learnt in your personal circumstances?

WS7:Cultural Intelligence (CI)
• Navigating cultures and subcultures with CI
• The five acculturation strategies
• Psychological and sociocultural adaptation
• EQ versus CQ
• Cultural Intelligence versus Social
Intelligence
• Developing CI through metacognition,
cognition, behaviour and motivation

Reflection
• Discuss how you would use the four
components of CI to address
discrimination in the workplace.

W8: Diversity, Challenges &
Opportunities
• Inherent versus acquired diversity
• Surface-level versus deep-level diversity
• Diversity challenges
• Diversity fatigue
• Diversity related incivility

Reflection
• Diversity-related incivility has a contagion
effect if not addressed. What are your
experiences of this?

WS9: Promoting Diversity and
Inclusiveness
• 3 dimensions of diversity: internal,
external, organisational
• Interpersonal versus intrapersonal
inclusion
• Addressing gender, age, cultural disability,
sexual orientation diversity challenges

Reflection
• What can you remember about the needs
and expectations of diverse groups in the
workplace?
• How would you behave differently as a
leader based on what you’ve learned?

WS10: Conscious Cultures
• The changing role of business
• The 10 principles of the UN Global
Compact
• 4 tenets Conscious capitalism
– Higher purpose
– Stakeholder orientation
– Conscious leadership
– Conscious culture

Reflection
Human Rights
Principle 1: Businesses should support
and respect the protection of
internationally proclaimed human
rights; and
Principle 2: make sure that they are not
complicit in human rights abuses.
Labour
Principle 3: Businesses should uphold
the freedom of association and the
effective recognition of the right to
collective bargaining;
Principle 4: the elimination of all forms
of forced and compulsory labour;
Principle 5: the effective abolition of
child labour; and
Principle 6: the elimination of
discrimination in respect of
employment and occupation.
Environment
Principle 7: Businesses should support
a precautionary approach to
environmental challenges;
Principle 8: undertake initiatives to
promote greater environmental
responsibility; and
Principle 9: encourage the
development and diffusion of
environmentally friendly technologies.
Anti-Corruption
Principle 10: Businesses should work
against corruption in all its forms,
including extortion and bribery.
Which of these 10 Principles in this UN Compact appeals most to you? Why?
How would you advance this principle in your professional career/personal
life?

WS11: Character Strength
• Resume vs Eulogy Virtues
• Cognitive Core Virtues
• Emotional Core Virtues
• Interpersonal Core Virtues
• Core Virtue of Justice
• Core Virtue of Transcendence
• Organisational-level Virtues

Reflection
• How would you strive to live the best
version of yourself?
• What changes can you make today to live
your best life?

Thank you