Apply critical thinking to work practices

Student Assessment
BSBCRT411
Apply critical thinking to work
practices

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Assessment/evidence gathering conditions
Each assessment component is recorded as either Satisfactory (S) or Not Yet Satisfactory (NYS). A student can only
achieve competence when all assessment components listed under procedures and specifications of the assessment
section are Satisfactory. Your trainer will give you feedback after the completion of each assessment. A student who is
assessed as NYS is eligible for re-assessment. Should the student fail to submit the assessment, a result outcome of
Did
Not Submit (
DNS) will be recorded.
Student should be provided with an appropriate time frame in which to resubmit their work, according to the RTO’s re
assessment policy and procedure.
Plagiarism, cheating and collusion.
Where a trainer/assessor believes there has been an incident of academic misconduct involving plagiarism, cheating,
and/or collusion, they should report this along with reasons for the allegation. Assessors should refer to their RTO’s policy
and procedures regarding training and assessment for further information.”
When all unit’s assessment tasks have been submitted and assessed (including resubmissions), print out a copy of this
unit’s Final Results Record, included as the last page of this document. Record the result for each task and the final result
for the unit as C (Competent) or NYC (Not Yet Competent). There is also space to give the student some written feedback
for the overall unit.
Sign and date the middle section and give the sheet to the student. After discussing their results with them, the student
must fill out and sign the final section of the Record, where they acknowledge the result that you have given them.
When the student has filled out the final section of the Final Results Record, make a copy for them and retain the original
with the student’s records.
Reasonable Adjustment
TM supports individual differences in the learning environment and provides ‘reasonable adjustment’ in training and
assessment activities to support every learner. If you have any special needs that make it difficult for you to complete
your learning or assessments, you should discuss this with your assessor beforehand and will be provided with reasonable
alternatives to assist you to complete the required tasks such as completing tests verbally or using an interpreter.
Resources required for this Assessment
All documents must be created using Microsoft Office suites i.e., MS Word, Excel, PowerPoint
Upon completion, submit the assessment printed copy to your trainer along with assessment coversheet.
Refer the notes on eLearning to answer the tasks
Any additional material will be provided by Trainer
Instructions for Students
Please read the following instructions carefully
This assessment is to be completed according to the instructions given by your assessor.
Students are allowed to take this assessment home.
Feedback on each task will be provided to enable you to determine how your work could be improved. You will be
provided with feedback on your work within 2 weeks of the assessment due date.
Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge.
You will be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit
of competency.
If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.

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Please refer to the College re-assessment and re-enrolment policy for more information.
Please provide required references of the sources, if you use any information from any sources (such as: learner
book, power point and online resources) to answer the assessment questions and make the required changes to
justify that it is your own work.

 

Re-submission opportunities
Please read the following instructions carefully
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you have
satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written
feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment
attempt/ s will be arranged at a later time and date.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly
or have other appropriate grounds for an appeal.
Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any
part of this task or if they have any learning issues or needs that may hinder them when attempting any part of the
assessment.
Please see Student Assessment, Reassessment and Repeating Unit of Competency Guidelines v1.2 for more detail.

This assessment is based on and customised from Precision, BSBCRT411 – Apply critical thinking to work practices (Release
1)(Precision Version 1.0) © Precision RTO Resources

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Learner Information
This Assessment is designed for you to complete the assessment for BSBCRT411 – Apply critical
thinking to work practices (Release 1)
. It may refer to your own workplace/organisation, or to a
simulated business provided by your assessor.
The assessment tasks include
Short Answer Questions where you need to demonstrate your
knowledge and understanding of the unit, and the
Practical Assessment, where you need to
demonstrate your skills required in the unit. It is recommended that you complete the Practical
Assessments in your own workplace/organisation. If you don’t have access to a real workplace, you can
complete the assessment in a simulated environment where resources and conditions similar to a
workplace must be accessed. Ensure to discuss this with your assessor prior to commencing with the
assessment.
Before you commence your assessment, ensure that you have a good knowledge of the subject, have
thoroughly read your Learner Resource, and clearly understand the assessment requirements and the
expectations of the industry to which the assessment is related.
Assessments are designed to be completed using your industry/organisation, but your Registered
Training Organisation (RTO) may assist you by contextualising the unit to be completed in a simulated
workplace environment.
You will be required to demonstrate knowledge and skills which must be observed directly by your
assessor. Where the observation task may be difficult for the assessor to directly observed, a video
recording of the practical observation task must be submitted as supplementary evidence. Verification
from at least one third-party signatory, and preferably two or more witnesses is required to confirm your
demonstration of these practical knowledge and skills. These witnesses would usually be your current or
recent supervisors, or your assessor.
The practical assessment tasks may be completed using your own workplace, a simulated environment,
or a mix of both, as instructed by your assessor. To contextualise this assessment to your
industry/organisation, you may be asked by your assessor to provide additional information based on
your industry/organisation.
Instructions are given for each task. If you have questions, or unclear how to proceed, consult with your
assessor. Records of all aspects of the assessment must be kept in your Learner Assessment Pack
Resources Required for Assessment
To complete the Practical Assessment tasks, you will require access to:
Computer with internet and email access and a working web browser
Installed software: Word, Adobe Acrobat Reader
A workplace, or a simulated workplace environment that will allow you access to:
o Relevant information learner requires to develop solutions to address limitations of
existing and proposed work practices, such as
Organisational decision-making framework
Federal and/or state/territory legislation, regulation, or best practice related to
work practices to be analysed
Organisational data relevant to your work practices that would prompt an
evaluation. This can include:

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Measures of practice not performing at the standards set by
organisation
Customer dissatisfaction with current work practices
Health and safety issues posed by current work practices
Organisational objectives/goals your work practice aims to achieve, such as:
Codes of conduct
Mission and vision of the organisation
Key performance indicators work practice aims to achieve
o Workplace documentation, including:
Corporate governance documentation relevant to your work practice, with
relevant objectives and work practices
Policies and procedures containing organisational decision-making framework
o People, including:
At least three different types of stakeholders affected by the work practices to
be analysed
Relevant stakeholders refer to individuals in your workplace/organisation who
are directly affected by existing or proposed work practices.
At least two relevant stakeholders who have observed your decision-making
practices in the workplace
Relevant stakeholders refer to individuals in your workplace/organisation one
usually consults or seeks approval from when making decisions.
o Supplementary materials/resources to support the presentation of proposed solutions to
work practice limitations, such as:
PowerPoint presentation
Handouts
Copy of updated staff handbook
o Opportunity to:
Analyse, develop, and present at least one existing and at least one proposed
work practice in the workplace/organisation
Develop and implement a personal development plan to improve critical thinking
practices

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Accessing Intranet Pages
Some assessment tasks may require you to access specific pages from the simulated business, Bounce
Fitness. Links to these pages are formatted in
Blue Text. To access these, hold the Ctrl key for Windows
users
while clicking on these links. For Mac users, directly click the link. The simulated business, Bounce
Fitness, can be accessed by going to
http://bouncev1.precisiongroup.com.au/
Please Login to Bounce Fitness using the username and password provided by below:
username: tmlearner
password: [email protected]

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Assessment 1-Short Questions

Question 1
Briefly explain the meaning of each critical thinking concept listed below.
Concept Explanation
a. Clarity
b. Accuracy
c. Logicalness

 

Question 2
Briefly explain the meaning of each critical thinking approach listed below.
Approach Explanation
a. Analysis
b. Synthesis
c. Evaluation

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uestion 3
Bounce Fitness is a premier fitness centre with four centres across Australia. Its head office is
currently located in Cairns, Queensland. Access the link below to learn more about Bounce Fitness.
Our Story
https://bouncefitness.precisiongroup.com.au/about-us/
Identify one fitness instructor task that uses each critical thinking approach listed below. Briefly
explain the value of using each approach in the identified tasks. Access the link below to review the
tasks of a fitness instructor in Bounce Fitness.
Fitness Instructor
https://bouncefitness.precisiongroup.com.au/people/job-descriptions/
Approach Task Value
a. Analysis
b. Synthesis
c. Evaluation

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Question 4
Complete the table below:
i. Identify the policy and procedure document relevant to Bounce Fitness’s workplace practice listed below.
ii. Briefly explain the following:
Reliability of the document
Relevance of the document to the workplace practice
Access the link below to identify the relevant Bounce Fitness policy and procedure.
Bounce Fitness’s Policies and Procedures
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/
A source is reliable if the content is accurate, written by a credible author, updated to current findings, and provides enough information to discuss the
subject matter. A source is relevant if the information is consistent and appropriate for the workplace practice.
If the source used is a physical resource, provide the title.
If the source came from a website, provide the title of the webpage and link.

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Workplace Practice Source of Reliable Information Reliability Relevance
a. Employees must give the
customer a given
timeframe, contact person,
and details of the complaint
handling process if
complaints are not resolved
immediately.
Title:
Link:
b. Employees must provide
clients with accurate
information when marketing
products and services.
Title:
Link:

 

Question 5
Identify the five parts of the SPADE framework in the spaces below.
a.
b.
c.
d.
e.

 

Question 6
Identify the four quadrants of the Eisenhower Matrix. Briefly explain the type of tasks that would be
placed in each quadrant.
Quadrant Explanation
a.
b.
c.
d.

 

Question 7
Identify the following for each workplace practice listed below:
i. The action that is possible for each one practice
ii. Limitation of each practice
Note: Limitations are what an employee cannot do based on the listed workplace practices.
Workplace Practice Possible action Limitation
a. Employees can only
accept products
exchanges if customer

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returns the item within
14 days of initial
purchase.
b. Employees will send
an email to the
customers to collect
their feedback to see if
they are satisfied with
the way the complaint
was resolved.

 

Question 8
In the Cairns branch of Bounce Fitness, the Centre Manager sets up monthly meetings with
employees to discuss what to do with the equipment used by both employees and clients that show
signs of malfunction.
Identify two requirements from the legislation below related to the practice done by the Centre
Manager as part of Bounce Fitness’s risk assessment. Briefly explain the relevance of each
legislative requirement to the workplace practice.
Legislation Requirement Relevance
Work Health and Safety Act
2011
a.
b.

 

Question 9
Employees at the Cairns centre of Bounce Fitness are encouraged to inform the Centre Manager as
soon as they feel too unwell to complete their shift. This allows employees time to rest and take
care of their health. This also ensures that all employees are physically fit to ensure their client’s
health during each session.
Identify two requirements of the legislation listed below related to Bounce Fitness’s practice. Briefly
explain the relevance of each legislation requirement to the workplace practice.
Legislation Requirement Relevance
Work Health and Safety Act
2011
a.

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b.

 

Question 10
Briefly explain the meaning of each part of self-evaluation listed below.
Part Explanation
a. Strengths
b. Weaknesses
c. Core Values
d. Accomplishments
e. Goals
f. Feedback

 

Question 11
Briefly define each of the processes of self-development listed below.
Process Explanation

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a. Self-Awareness
b. Self-Knowledge
c. Self-Development
d. Self-Mastery

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Assessment 1-Short Questions Checklist

Student’s name:
Did the student provide a sufficient and
clear answer that addresses the
suggested answer for:
Completed
successfully
Comments
Yes No
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Task Outcome: Satisfactory Not Satisfactory

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Assessment 2-Practical Assessment

The Practical Assessment is a set of tasks that must be completed in a workplace, or in an
environment with conditions similar to that of a real workplace.
To be assessed for this unit of competency, you must demonstrate your skills and knowledge to
use advanced-level critical thinking skills in a workplace context. This includes using methods of
analysis, synthesis and evaluation.
The Practical Assessments in this workbook include:
1. Case Study Assessment
Includes detailed scenarios and simulated environments, providing all necessary
information required to complete relevant tasks and activities. These are based on the
simulated business,
Bounce Fitness.
2. Workplace Project Assessment
A series of written practical tests assessing the learner’s practical knowledge and skills
underpinning of the unit of competency. This includes the learner completing workplace
documents or similar as evidence of competent performance.
3. Workplace Practical Observation
A set of assessment tasks where the learner must demonstrate practical skills relevant to
the unit of competency. These skills are to be demonstrated while being observed by the
assessor.
IMPORTANT!
All signatures/initials in your submissions, including yours, must be handwritten and dated.
Submissions with signatures/initials must be scanned.
The supervisor/observer who completes and signs your evidence submissions must provide
their real name, contact number, and email address for your assessor’s reference.
Should you encounter issue or concerns regarding your assessment, contact your assessor.

Your State/Territory

Some tasks in this Practical Assessment may require you to refer to work practice legislation
applicable to the state/territory where the work practices you will evaluate and implement for this
practical assessment are based or located in.
This can include the following:
Anti-Discrimination laws
WHS Legislation
For your assessor’s reference, indicate below which state/territory your workplace/organisation is
based or located in by ticking the box that corresponds to your answer.
When completing these tasks, refer to the work practice legislation applicable to the state/territory
you ticked below.
The state/territory where your workplace/organisation is based or located in.
o Australian Capital Territory o South Australia
o New South Wales o Tasmania
o Northern Territory o Victoria
o Queensland o Western Australia

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Case Study Assessment
Case Study Overview

This case study assessment requires you to identify and evaluate how critical thinking is
applied in work practices.
This assessment is divided into two tasks:
Case Study 1: Market Values
o Task 1: Identify Characteristics of Critical Thinking Process
Case Study 2: Practice Makes Perfect
o Task 2: Evaluate Communication Issue
o Task 3: Evaluate Research Issue
This assessment includes detailed scenarios and simulated environments, providing all necessary
information required to complete relevant tasks and activities, based on the simulated business,
Bounce Fitness <https://bouncefitness.precisiongroup.com.au/>.
This will not require you to access a real workplace, however, some tasks to be completed are
similar to those typically done in a real workplace.

Case Study 1: Market Values

Bounce Fitness is a premier fitness centre famous across Australia. Bounce Fitness currently has four
centres across Australia, with plans of opening a new centre in Perth. Access the website below to
learn more about Bounce Fitness:
Our Story
https://bouncefitness.precisiongroup.com.au/about-us/
You are a new member of the marketing team for a Bounce Fitness centre. As part of your new
role, you must familiarise yourself with the market research conducted by the organisation.
To assist you in learning about Bounce Fitness’ market research processes, your supervisor asked
you to access and review the following document:
Market Research Policy and Procedures
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/marketing-policy-procedures/

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Task 1: Identify Characteristics of Critical Thinking Processes

Answer the following questions based on the Case Study 1: Market Values and the Market
Research Policy and Procedures
of Bounce Fitness.
a. Outline the five cultural aspects that Bounce Fitness aims to demonstrate when conducting
market research.
i.
ii.
iii.
iv.
v.
b. Outline the eight steps required to conduct a market research for Bounce Fitness.
i.
ii.
iii.
iv.
v.
vi.
vii.
viii.

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c. Complete the table below.
To complete the table, you must:
Identify the two data collection techniques recommended by Bounce Fitness
Outline at least two methods for conducting each technique
Data Collection Techniques At Least Two Methods for Conducting Each
Technique
i. a.
b.
ii. a.
b.
d. Identify the three questions you must answer when designing your sample size for the market
research.
i.
ii.
iii.
e. Identify the essential element of the research project that should be applied when collecting
data for your research.

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Case Study 2: Practice Makes Perfect

Bounce Fitness is currently reviewing recent incidents in the fitness centre that they want to address
as part of their commitment to bring premium service to their customers.
It’s a Sign
The first incident occurred when the assistant manager failed to consult their team members while
trying to deal with a faulty treadmill. This resulted in one of the fitness instructors suffering a hairline
fracture on their foot.
According to the team, the assistant manager was notified about one of the treadmills having a faulty
belt. In response, the assistant manager put a small sign on the treadmill without consulting fitness
instructions to confirm if solution was suitable or notifying them that this was the solution they decided
to implement.
One of the fitness instructors, during their daily check, did not see the sign and slipped while using the
treadmill.
The fitness instructor expressed their frustration over the situation. They felt strongly that if there was
clearer communication with them to resolve the issue, they would have avoided the entire incident from
happening.
Stick to Schedule
The second incident involves fitness instructors not coordinating and communicating properly to
promote a series of yoga classes to be conducted by a prolific yoga instructor.
The team was tasked to coordinate the posting of promotions for the yoga to the fitness centre’s social
media accounts.
What the fitness instructors failed to consider is the complexity of posting on social media. There was
no set schedule or strategy for posting the promotions. The lack of plan had numerous fitness
instructors posting at the same time, while others posted at odd hours of the day when no one was
online.
Additionally, their lack of sound strategy did not provide the team a goal to strive for, making efforts
erratic and unfocused.
Due to the issues with promotion, only a few members ended up attending the yoga series.
Going over the situation, if the team member knew exactly when people were online and studied how
frequent they needed to post, then maybe the message could have reached more people.

Task 2: Evaluate Communication Issue

Answers the following questions about ‘It’s a Sign’ case study scenario.
a. Identify at least one action that the assistant manager failed to do that resulted in the incident
with the fitness instructor.

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b. Briefly explain how implementing the action identified in item a could have prevented the
incident from happening.
c. Briefly explain why the assistant manager had to apply better communication skills in the
scenario

Task 3: Evaluate Research Issue

Answers the following questions about ‘Stick to Schedule’ case study scenario.
a. Identify at least one action that the team failed to do that prevented more people from turning
up the yoga classes
b. Briefly explain how implementing the action identified in item a could have an increased
number of participants joining the yoga class.
c. Briefly explain why it’s important that the fitness instructors implemented proper research in
the scenario.

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Workplace Project Assessment
Project Overview

This workplace project assessment requires you to develop solutions for at least one
existing work practices and at least one proposed work practice.
This assessment is divided into five tasks:
Task 1: SWOT Analysis
Task 2: Solution Proposal
Task 3: Solution Proposal Presentation
Task 4: Personal Development Plan
Task 5: Personal Development Plan Implementation
This project requires you to complete the assessment tasks in a real workplace, or in an
environment with conditions similar to that of a workplace.
Each task comes with a set of instructions. You are to follow and perform these instructions while
being observed by the assessor and/or submit any required documentation.
Before starting this assessment, your assessor will discuss with you these tasks, including
instructions and guidance for satisfactorily completing them.
You are required to:
Complete the tasks within the time allowed, as scheduled in-class roll.
Analyse existing and proposed work practices and identify limitations
Locate information on work practices for the development of solutions
Determine solutions for workplace limitations using critical thinking concepts
Develop a proposal for solutions using a decision-making framework according to
organisational policies and procedures
Present ideas for solution and justify decision-making process to relevant stakeholders.
Review decision-making practices through feedback from stakeholders and self-reflection
to identify areas for self-development
Develop plan for future process evaluations and incorporate improvement identified
Present and implement the developed sustainability policy and procedures in the workplace
on at least one occasion.
Resources Required for Assessment
Resources you need to access to complete the project assessment are outlined in the Resources
Required for Assessment
section of this workbook, and in the corresponding Assessor’s
Checklist and/or Observation Form
of each task.
Discuss each requirement with your assessor before commencing with each task. They will
organise the resources required for this assessment.
IMPORTANT: Additional workplace resources may be required upon the contextualisation
of this assessment.

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Forms and Templates
Generic forms and templates are provided in the project tasks, unless otherwise specified. These
can be accessed from the following link:
BSBCRT411 Forms and Templates
If you are currently in a workplace, use similar workplace templates and forms used by your
organisation to complete each assessment task. Discuss with your supervisor and your assessor
first to ensure that the forms/templates you will use from your organisation cover all criteria
required by each assessment task.
Review these forms and templates with your assessor before starting the task.

Task 1: SWOT Analysis

ASSESSMENT INSTRUCTIONS
This task will require you to conduct a SWOT Analysis of at least two work practices in your
organisation/workplace to identify its limitations.
This must include:
At least one existing work practice
These are work practices currently used in the workplace that require further improvement.
At least one proposed work practice
These are improvements or changes to current work practices that require review and
evaluation before finalising for implementation
Use your workplace/organisation’s template to complete this task, or use the SWOT
Analysis
template provided at the Bounce Fitness site.
To complete this task, you must:
Obtain information you need to conduct the SWOT analysis on existing or proposed
work practice
This will require you to access and research information relevant to your work practice,
including:
o Federal and/or state/territory legislation, regulation, or best practice related to
your work practice
o Organisational data relevant to your work practices that would prompt an
evaluation. This can include:
Measures of practice not performing at the standards set by
organisation
Customer dissatisfaction with current work practices
Health and safety issues posed by current work practices
o Organisational objectives/goals your work practice aims to achieve, such as:
Codes of conduct
Mission and vision of the organisation
Key performance indicators work practice aims to achieve

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Consult with at least two relevant stakeholders of the organisation to identify limitations
of existing and proposed work practices through SWOT analysis.
Relevant stakeholders refer to individuals or groups who are directly affected by the work
practices you are analysing.
During consultation, learner must identify the following for each work practice:
At least one strength
At least two weaknesses
At least one opportunity
At least one threat
After your consultation, complete a SWOT analysis for each work practice you will
evaluate.
Review
Workplace Project Task 1 – Assessor’s Checklist before starting this task. This
form outlines the following:
Resources you are required to access to complete the task.
All criteria your submission must address to satisfactorily complete this task.
Your assessor will discuss these resources with you, and the criteria outlined in this form
prior to this assessment.
Review the template you will use to complete this task. If you are using a template from your
workplace/organisation, discuss with your assessor to ensure that the template covers all
requirements that apply to this task. Otherwise, use the
SWOT Analysis template provided
at the Bounce Fitness site.
Submit each completed SWOT analysis to your assessor. Include any supplementary
documents/sources used to conduct your analysis, such as:
Corporate governance documentation relevant to your work practice, with relevant
objectives and work practices including:
o Business plans
o Operational plans
o Organisational policies and procedures
o Strategic plans
Organisational data used to review work practice such as customer satisfaction
surveys, sales data, and reports of incidents or injury.
Printed or online sources relevant used to analyse your work practice
You must also submit evidence of communication/consultation with at least two relevant
stakeholders on their input about each work practice.
Evidence must be at least one of the following:
Email correspondence
Meeting minutes
Video recording of the meeting conducted with the stakeholders

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When using this as evidence, ensure to inform stakeholder of the purpose of the recording
before doing so.

Task 2: Solution Proposal

ASSESSMENT INSTRUCTIONS
This task will require you to develop a proposal of possible solutions to resolve the identified
limitations of each work practice analysed in
Workplace Project Task 1.
The developed proposals will be used to present solutions for limitations of each work practice to
relevant stakeholders in the following task.
To complete this task, you must:
Review organisational information you need to develop solutions for the limitations of the
existing and proposed work practices analysed in
Workplace Project Task 1.
This can include:
o Organisational data relevant to your work practices that would assist in developing
possible solutions to the limitations identified in
Workplace Project Task 1.
o Organisational decision-making framework
Decision-making frameworks are principles, processes, or practices used by an
organisation to synthesise data, information and objectives to develop decisions that
yield consistent and effective results.
This can include:
SPADE
Eisenhower Matrix
WRAP Model
Identify-Consider-Act-Reflec
t Research external information sources relevant to assist in developing solution for
limitations of your, that is:
o Current
o Relevant
o Written with authority
o Accurate
o Clear of bias
This can include:
o Printed or online sources relevant used to supplement proposed solutions to the
limitation of the work practice.
o Federal and/or state/territory legislation, regulation, or best practice related to your
work practice

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Develop at least one solution to address the limitations of the current or proposed work
practices analysed in Workplace Project Task 1.
Each developed solution must be:
o Clear
Proposed solution provides clear and concise ideas and goals that can easily be
followed and understood.
o Accurate
Solution developed is backed by reputable and factual data and information.
o Logical Solution developed provides a series of steps or ideas that are reasonably
ordered to make a cohesive process
Review Workplace Project Task 2 – Assessor’s Checklist before starting this task. This form
outlines the following:
Resources you are required to access to complete the task.
All criteria your submission must address to satisfactorily complete this task.
Your assessor will discuss these resources with you, and the criteria outlined in this form prior to
this assessment.
Submit each completed solution proposal to your assessor. Include any supplementary
documents/sources used to conduct your analysis, such as:
Organisational policies such as quality assurance policies and procedures with relevant
decision-making framework
Organisational data used to determine possible solutions for the limitations identified, such
as customer satisfaction surveys, sales data, and reports of incidents or injury.
You must also submit information sources that you have evaluated and used to develop solutions,
such as printed or online sources relevant used to supplement proposed solutions to the limitation
of the work practice.

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Task 3: Solution Proposal Presentation

ASSESSMENT INSTRUCTIONS
Your assessor will observe you as you present proposed solutions to limitations of work practices
developed in
Workplace Project Task 2 to at least three different types of relevant stakeholders.
Relevant stakeholders refer to individuals in your workplace/organisation directly affected by
existing or proposed work practices.
You will be assessed on your practical skills to:
Present ideas for solutions and justify decision-making process
Articulate ideas and requirement clearly and persuasively using techniques appropriate to
audience and environment
Elicit views and opinions of others through active listening and questioning
Review
Workplace Project Task 3 – Observation Form before starting this task. This form
outlines all the practical skills you need to demonstrate to satisfactorily complete this task. Your
assessor will also discuss with you the practical skills outlined in this form prior to the assessment.
After completing this task, submit any of the following written presentation materials that you used to
present your proposed solutions:
PowerPoint presentation
Handouts
Copy of solution proposals
Link/copy of proposed solutions on the organisation’s website/intranet site.
It is recommended to have your assessor review first the presentation material you will use before
presenting with the relevant stakeholders to ensure that all information is covered.

Task 4: Personal Development Plan

ASSESSMENT INSTRUCTIONS
This task will require you to complete a personal performance plan to review your own decision
making practices applied in the workplace/organisation to identify areas for self-development.
Review of decision-making process can be based on either:
Development of solutions for the limitations of existing or proposed work practice from
Workplace Project Task 3.
Decision making practices applied in the workplace/organisation
These practices applied must be conducted within the learner’s assessment period.
Use your workplace/organisation’s template to complete this task, or use the Personal
Development Plan
template provided at the Bounce Fitness site.
To complete this task, you must:
Seek feedback from at least two relevant stakeholders in your work area regarding practices
for the following:
o Use of critical thinking

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o Decision making

 

Relevant stakeholders refer to individuals in your workplace/organisation one usually consults or
seeks approval from when making decisions.
Provide the following information in the personal development plan:
o Personal SWOT analysis to identify at least two decision-making practices that
require improvement
o Action plan which includes at least one action item for each decision-making practice
that that requires further improvement
Leave the ‘Actual Date of Implementation,’ ‘Actual Outcome,’ ‘Review Date,’ and
‘Factors Affecting Implementation’ of the action plan blank. These will be completed
in
Workplace Project Task 5.
Review Workplace Project Task 4 – Assessor’s Checklist before starting this task. This form
outlines the following:
Resources you are required to access to complete the task.
All criteria your submission must address to satisfactorily complete this task.
Your assessor will discuss these resources with you, and the criteria outlined in this form prior to
this assessment.
Review the template you will use to complete this task. If you are using a template from your
workplace/organisation, discuss with your assessor to ensure that the template covers all
requirements that apply to this task. Otherwise, use the
Personal Development Plan template
provided at the Bounce Fitness site.
Submit your partially completed personal development plan to your assessor.
You must also submit evidence of communication/consultation with at least two relevant
stakeholders on their feedback about each work practice.
Evidence must be at least one of the following:
Email correspondence
Meeting minutes
Video recording of the meeting conducted with the stakeholders
When using this as evidence, ensure to inform stakeholder of the purpose of the
recording before doing so.

Task 5: Personal Development Plan Implementation

ASSESSMENT INSTRUCTIONS
This task will require you to implement action items outlined in the personal development plan
developed in W
orkplace Project Task 4.
To complete this task, you must:
Implement the action items outlined in the developed action plan of the Personal
Development Plan developed in
Workplace Project Task 4.
Complete the action plan of your personal development plan by identifying the following
information:

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o Actual date of implementation of each action item
o Actual outcome of the implementation of each action item
o Factors which affected the implementation of each action item
o Review date to reassess improvements to practice

 

Review Workplace Project Task 5 – Assessor’s Checklist before starting this task. This form
outlines the following:
Resources you are required to access to complete the task.
All criteria your submission must address to satisfactorily complete this task.
Your assessor will discuss these resources with you, and the criteria outlined in this form prior to
this assessment.
Submit your completed personal development plan to your assessor.
You must also submit evidence of implementation of each action item outlined in your personal
development plan.
Evidence must be at least one of the following:
Certification any additional training provided
Email correspondence
Meeting minutes
Video recording of the meeting conducted with the stakeholders
When using this as evidence, ensure to inform stakeholder of the purpose of the recording before
doing so.

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Assessment 2-Practical Assessment Checklist

Student’s name:
Did the student: Completed
successfully
Comments
Yes No
Case Study Assessment
Market Values
Case Study Task 1: Identify Characteristics of Critical
Thinking Process
Practice Makes Perfect
Case Study Task 2: Evaluate Communication Issue
Case Study Task 3: Evaluate Research Issue
Workplace Project Assessment
Task 1: SWOT Analysis
Task 2: Solution Proposal
Task 3: Solution Proposal Presentation
Task 4: Personal Development Plan
Task 5: Personal Development Plan Implementation
Task Outcome: Satisfactory Not Satisfactory

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Supplementary Oral Questions (optional) – for assessor
Note: Trainer may include as many questions as they required to justify learner’s competency

Student’s name:
Assessor’s name:
Date of assessment:
Question:
Learner answer:
Question:
Learner answer:
Question:
Learner answer:
Assessment judgement: Satisfactory Not Satisfactory