skills to discuss each of the following. Discuss, in your own words, the objectives and primary components of each of the following: 1. Anti-discrimination, especially provisions for equal employment opportunity (EEO) and harassment Anti-discriminationâ€™s intention is protecting employees, employers and consumers from discrimination. Its first aim is to eliminate the unjust or prejudicial treatment of different categories of people at workplace, especially on the grounds of race, age, sexuality, pregnancy, religion, or marital status. Moreover, it is forbidden by law to discriminate against a person due to a disability. 2. Australian Consumer Law (ACL) especially provisions for refunds, exchanges and cancellations, terms and conditions of quotations and consumer contracts Consumer law is aimed to protect their rights and responsibilities. It is appointed and required by law to compose fair-trading, consumer protection and ethical behavior. The primary components are: â€¢ Codes of Practice: presenting information that guidance industry standard of a businessâ€™ action and manner. â€¢ Competition laws: ensure against unfair trading for businesses and consumers. â€¢ Consumer laws: provide moral and ethical directives on contract, guarantee, product safety, agreements, and penalties. â€¢ Trade practices act: combination of competition laws and consumer laws. â€¢ Good and Services Tax Act: Goods and services tax, which is paid by the end users. 3. Contracts An agreement about employment, or sales that is compelled observance by law. A contractâ€™s primary components are the actions of undertake the contracts offered, the agreement, the consideration, the terms and conditions, duties or commitments. A contract is created with an aim of establishing and fastens the agreement securely. 4. Employer superannuation contributions The objective is to help employees though their retirement. It is a legal right for every worker to receive and pay superannuation contributions. The component of employer superannuation is made up of 9.5% of employeeâ€™s ordinary time earnings. 5. Environmental protection especially provisions for environmental hazard identification, use of minimal impact practices and reporting of incidents It is an essential for all of workers to have knowledge and perception of the potential environmental impact that workplace undergoes. In order to be able to maintain the sustainability of environmental at a certain level, every business should maximize the efficiency of resources consumption. The objective is to meet the expectations, needs, and desires of the society without any damages or depletion, thus the future generations will have an access to the resources. The primary components of environmental protection include the sustainability, waste management, usage of energy, the efficiency of resource consumption, water resource management, and recycling. 6. Fair Work Act 2009, especially provisions for National Employment Standards (NES) It is aimed to provide a balanced framework for a cooperative and productive workplace. Its primary objectives are: â€¢ To stipulate workplace relations laws â€¢ To ensure guaranteed safety, to protect workers from danger, risk, or injury via minimum terms and conditions of the National Employment Standards â€¢ To help workers to have a balance between work and personal lives â€¢ To reach and attain the effectiveness of productive effort in accordance with the rules and standards through giving special importance of enterprise level. â€¢ To enable fairness and representation at workplace, and eliminate discrimination. 7. Local community protection, especially provisions for land management and access and protecting the lifestyle of neighbouring residents Local community protection is aimed at protecting local residents from violence, property damage, unpleasant of rubbish lying untidily, and noise. Hospitality industry operators should have liability on their patronsâ€™ behavior. The primary component of local community protection is the rules of business, which must be well described in detail to patrons, and any intoxicated patrons must be removed from the premises. 8. Taxation Taxation is the money paid as tax, a compulsory contribution to state revenue, levied by the government on worker income and business profits or added to the cost of some goods and services. The objective of taxation is to provide money to government funding which is spending for developments and welfare, help and encourage the economy to improve, and minimize the gaps of rich and poor people. 9. Workplace relations 10. Public liability and duty of care 11. Work health and safety 12. Workersâ€™ compensation, especially provisions for injury reporting and occupational rehabilitation Next you will need to choose a field of work in either the tourism, hospitality and event industries and discuss, in your own words, the objectives and primary components the following (Only need to discuss the laws, codes, standards and licensing requirements that are applicable to your chosen field): 13. Copyright Act 1968 14. Criminal Code Act 1995 as it relates to child sex offences outside Australia 15. European Economic Directive of Foreign Travel 16. Food safety 17. Food Standards Australia New Zealand Act 1991 18. Liquor licensing, especially as it relates to the responsible service of alcohol 19. Privacy Act 1988 20. Queensland Tourism Services Act 2003 21. Residential Tenancy Act 22. Responsible conduct of gaming regulation The final part to this assessment involves discussing each of the follow points for each relevant law, code, standard and licensing requirement that you detailed in the previous part: 23. Key practices that are prohibited by the law 24. Auditing and inspection regimes 25. Main consequences of non-compliance 26. Need to apply for and maintain business or occupational licensing and associated mandatory training and certification requirements 27. Requirements for record keeping and acceptable record keeping mechanisms 28. Statutory reporting requirements for businesses 29. Key business insurances required 30. Adherence to mandatory codes of conduct enshrined in legislation 31. Requirements to develop and implement plans, policies, codes of conduct or incorporate certain business practices 32. Rights and responsibilities of employees and employers 33. Other specific action that must be taken for legal compliance An Assessors: Please provide attach a copy of any additional information presented as evidence as part of these assessment tasks to this document The Learnerâ€™s Performance of the Tasks was: Satisfactory ï± Requires Further Evidence ï± PROJECT 4: For this assessment, you will need to research regulatory requirements in a tourism, travel or hospitality industry develop policies and procedures and discuss their integration, and will require access to: â€¢ Computers, software programs, printers and communication technology used to administer regulatory requirements â€¢ Current legislation â€¢ Current plain English regulatory documents distributed by government regulators â€¢ Codes of practice and standards issued by regulatory authorities â€¢ Regulatory information and business management manuals issued by industry associations or commercial publishers â€¢ Current commercial policies and procedures used to manage regulatory issues â€¢ Sources of specialist legal advice: o Compliance consultants o Industry associations o Lawyers o Local, state, territory or commonwealth government departments or regulatory agencies. This assessment will be split into 3 parts: â€¢ Accessing and interpreting regulatory information â€¢ Developing policies and procedures â€¢ Discussion about their integration into compliance planning activities and documentation 1. Accessing and interpreting regulatory information For this part of the assessment you will need to access and interpret regulatory information and determine the scope of compliance for the operations of a tourism, trav
el, hospitality or events business of your choice. You will need to do this in relation to at least six different areas of compliance. A write a report detailing your findings including: a) Sources of information for compliance b) Evaluation of the areas of business operation and the compliance requirements for each c) How and where you accessed regulatory information d) Any non-compliance risks, penalties and consequences e) How you assessed and could act on the need for specialist legal advice f) How you would maintain knowledge of current regulatory requirements g) How you plan to communicate with regulatory authorities h) Details on the required documentation i) Details on the licences you would need j) How you would check contractor compliance k) Steps you would take to continuously evaluate business operations for non-compliance l) How you could implement modifications 2. Developing policies and procedures For this part of your assessment you will be required to develop policies and procedures for legal compliance with each of the areas of compliance you have identified in the previous section. For each of the area of compliance you must: a) Develop at least one policy and procedure that is in a clear and understandable format, you must: i. Detail how you can make it readily accessible to all personnel ii. Nominate and describe the roles and responsibilities of personnel for regulatory compliance iii. Describe how you would distribute policies, procedures and legal information to personnel b) Describe how you would organise information updates for personnel, including: i. The organisational communication methods you would use c) Describe review processes 3. Discussion about their integration into compliance planning activities and documentation For this part of the assessment you will need to discuss with your trainer/assessor how you would integrate the following into compliance planning activities and documentation: a) Sources of detailed information and advice on regulatory compliance b) Objectives and primary components of relevant local, state, territory and commonwealth government laws c) The use of policies and procedures for managing regulatory compliance Before discussing with your trainer/assessor, you should write up notes that summarise the points that you wish to discuss with your trainer/assessor you note must cover each of the above requirements. You will be required to submit your notes after this part of the assessment is complete. Assessors: Please provide attach a copy of any additional information presented as evidence as part of these assessment tasks to this document The Learnerâ€™s Performance of the Tasks was: Satisfactory ï± Requires Further Evidence ï± PROJECT 5: 1. Report. For this task you are to conduct some research on your industry sector and develop a report discussing the commercial context for professional business relationships in your industry, including, but not limited to the: a. Industry structure and the associated interrelationships. b. Common industry sources of supply. c. Appropriate and significant distribution and marketing networks. d. Professional networks, including local and technology-based networks. 2. Ways to maintain regular contact with customers and suppliers. List and describe at least five different methods that are appropriate to be used to maintain regular contact with customers and suppliers. 3. Negotiation Poster. Develop a workplace appropriate poster that outlines the principles of negotiation, the stages in the negotiating process, and at least two different negotiation techniques that can be applied to business negotiations. 4. Key components of contract law. Develop a resource that gives an overview each of the following key components that relate to contact law: a. The nature and role of agreements and contracts in your industry. b. Key features and inclusions of contracts. c. Terms and obligations of contract. d. Methods of contractual agreement. e. Exclusion clauses. f. Dispute resolution clause. g. Termination of contracts. h. Any other legal requirements that impact negotiations and agreements. Assessors: Please provide attach a copy of any additional information presented as evidence as part of these assessment tasks to this document The Learnerâ€™s Performance of the Tasks was: Satisfactory ï± Requires Further Evidence ï± PROJECT 6: 1. For this task you are to establish and maintain a business relationship with at least two of the following: a. Cooperative partner with organisation. b. Contractor. c. Customer. d. Networks. e. Supplier. This may be conducted in an industry workplace or an industry workplace and must ensure access to other people with whom business relationships can be established; these can be people in an industry workplace who are assisted by the individual during the assessment process; or individuals who participate in simulated activities in a simulated industry environment. You will also require access to material that support the negations process, including, but not limited to preparatory facts and statistics, key performance indicators and market information. To build both of your business relationships properly, you will need to complete the following steps for each relationship established: 2. Establish the relationship in line with all organisational requirements and protocols. 3. Effectively use communication skills and techniques to build business relationships. 4. Identify and take appropriate opportunities to maintain regular contact with customers and suppliers. Relevant to your specific business context, conduct high level formal negotiations with each of the two relationships established above: 5. In line with all professional and organisational protocols, use appropriate and relevant negotiation techniques to maximise the benefits of relationship for all parties. 6. Incorporate any appropriate feedback and input from colleagues into negotiations where appropriate. 7. Within appropriate timeframes, communicate the results of all negotiations to all relevant colleagues and stakeholders. For each relationship chosen, perform the following steps to make formal business agreements: 8. Writing according to organisational requirements, and using formal contracts where appropriate, confirm all agreements. 9. According to organisational procedures, obtain approvals for all aspects of formal agreement. 10. Evaluate the need for specialist advice, and act on as required. For each relationship chosen, complete the following steps to foster and maintain the business relationships: 11. Proactively seek, review, and act upon information needed to maintain sound business relationships. 12. Complying with all agreed terms, honour agreements within scope of individual responsibility. 13. Take account of the agreed performance indicators. 14. In consultation with the customer or supplier, make adjustments to agreements, and share this information with appropriate the colleagues. 15. Through regular contact and use of effective interpersonal and communication styles, nurture the business relationships. Once you have established, conducted and maintained business relationships with at least two of the outlined business contacts, you will need to sit down with your assessor and discuss: 16. High level communication and relationship building skills employed throughout the tasks to build and maintain business relationships. 17. The context of the industry sector and the related interrelationships. 18. Sources of supply for your industry. 19. Professional networks relating to your industry. 20. Principles of negotiation, stages in the negotiating process, and different negotiation techniques that were used to conduct negotiations. 21. The nature of the agreements and contracts discussed. 22. Briefly discuss the following as they apply to the contracts and agreements made: a. Terms and obligations of contract. b. Methods of contractual agreement. c. Exclusion clauses. d. Dispute resolution clause. e. Termination of contracts. 23. Any other legal requirements that impact negotiations and agreements conducted. 24. Distributi
on and marketing networks relevant to your industry sector. 25. How any of the following opportunities were used to maintain regular contact with customers and suppliers: a. Association membership. b. Cooperative promotions. c. Industry functions. d. Informal social occasions. e. Program of regular telephone contact. f. Social media.