and/or in documents. You will use this information to work

HOSP 3005 Leading Service Excellence Term Project: Analyize This project is designed to allow you to complete primary components of a quality improvement project. The information and data will be provided to you in class and/or in documents. You will use this information to work through the Six Sigma DMAIC process. This is the third phase of this project. • This Phase of your term project is due via the Assignment Link by 11:59 PM, Eastern. Sunday on the date due. • This Phase of your term project is worth 75 of the 300 total points for the project. • Late Work will not be accepted. Part 3 (Analyze) Analyze Phase: In this phase, you will prepare several of the critical problem root cause identification tools commonly used in the Six Sigma Process. 1. Prepare a Fishbone Diagram, listing the inputs to the process variability. In addition to the diagram itself, a description of each input and why it is important. 2. Prepare Pareto Charts for the data you are being provided. a. Housekeeping Survey b. Guest Data 3. Discuss the change(s) you are proposing to the process, and WHY you are making this change(s). 4. Prepare a REVISED Flowchart of the process with the changes incorporated. 5. Prepare a Standard Operating Procedure (SOP) to be used by the Front Office/Houskeeping departments to implement the changed processes.) Grading Rubric: 1. Document is professionally written using the language of Business and of Six Sigma. 2. Document is written as if it were being presented to a Senior executive and sponsor of your project. 3. Document is formatted as if it were being presented to a Senior executive and sponsor of your project. 4. Was the procedure for the use of the tools followed correctly. 5. Were the results presented in graphical format as specified (ie Flowchart, CTQ baseline and control charts, Pareto Charts. 6. Was the Project Reflection comprehensive and cohesive. 7. Spelling, Grammar, and Format.

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